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Zale Corporation
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27 reviews

Zale Corporation Employer Reviews

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Compensation/Benefits
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Great place to work. Always motivating and challenging!
Jewelry Consultant (Current Employee), Mankato, MN – June 7, 2013
Pros: great store discounts as well as outside discounts. exceptional full time benefits, paid time off and paid holiday as well.
Always focused on making my personal sales goal as well as the store sales goal. Love meeting new guests as they come in to make a very exciting purchase in their life. I'm always honored to be apart of the purchase of the engagement ring, anniversary band and the Mother's Day gift.
I've had two managers in the two years I've worked for this company. – more... They've both been great managers in the aspect that they motivate me to always make my goals and know exactly what to do challenge me as well. – less
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Work you to death
Inventory control (Former Employee), Irving, TX – June 5, 2013
I had to quit due to having continual panic attacs from working 14+ hours a day only having off Thanksgiving, Christmas and New Years during the "peak" season.
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You don't want to work here. ..
JC (Current Employee), Birmingham, Alabama – May 21, 2013
Pros: you meet some nice customers
Cons: there is nothing to work towards
Zales corporation is so low-down. They want you to work for free and they don't believe in promoting from within. They rather bring people from the outside with no experience than use the people that has been here for years. They use you and throw you away. The DM is to busy making friends that his stores lack the attention they need to succeed. And – more... they end up hiring managers just because of their connection and not because of their abilities. – less
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Horrible corporation to work for
Jewelry Consultant (Former Employee), Texas – May 15, 2013
Cons: inadequate training, pay, unprofessional upper management
At first it seemed great but after I made my way through the training DVD's I was expected to know how to do everything. This even included where things were located which varies per store. When I seeker help from management I was told to call someone else because they didn't know the answer. Management also pushed daily goals stating that upper management – more... was on their back so they could make their bonus. I even had a situation that involved an unethical solution per the corporation when I made an error due to lack of training... There was no customer loyalty. And upon my exit interview with the company, the upper management stated I was a waste or their time and wasn't worth hiring... Very unprofessional considering the reason I left was due to poor training and expectations. – less
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Piercing Pagoda on Tinker Airforce Base
Store Manager (Former Employee), Midwest City, OK – April 11, 2013
Pros: absolutely none
Cons: terrible upper management, no flexibility for family life
Worse place to work EVER! I was the store manager of the brand new kiosk and they made it miserable to try to work there. I had no control over any decisions and wasn't even allowed to make the schedule. They brought in a different store manager for 3 months to "train us in the Zales/ Pagoda way" which was the biggest joke ever! She was so lazy and – more... disrespectful to customers, but made nice with management, so they let her get away with it. I hauled around store signs and hardware in my personal truck for months because they refused to give me an address to send the excess to. I walked out after being told I could't have a friday off for family reasons and that I had to work every single weekend no matter what. They have no respect for family life what-so-ever! I will never again buy anything from Zales after seeing the quality of their merchandise and after witnessing their policies.

I would never recommend anyone to work at this horrific place! – less
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Great company, good management
Executive Secretary to V.P. Merchandising (Former Employee), Irving, TX – March 4, 2013
Pros: discounts, great building to work in.
Enjoyed working there even though it was only for a year (moved to get married). Learned a lot and they gave good discounts to employees.
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Fun and exciting word experience everyday
Assistant Manager and Jewelry consultant (Current Employee), Pearland, TX – February 19, 2013
Pros: conducive work environment that gave me lots of flexibility
Cons: retail work life
I was fortunate to work with people who were more like family so I have the greatest experience at work. In the more recent years it has been about learning to run the store and being accountable for all daily operations. I learned more the value of not taking no for an answer. Part of my job is to open new accounts and everyone has a reason as to why – more... they will not sign up. Most of the time persistence pays off. But by far my biggest accomplishment was setting my own goal, which far exceeded my quota, and surpassing that by a long shot. Believing is half the battle, preparation is the next major step. – less
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Excellent chance for advancement
Division manager (Former Employee), Irving, TX – February 17, 2013
Pros: advancement possibility
Cons: working in a landlord environment at times
Worked in a leased environment reporting to both landlord and upper Zale mgement. Advancement possible with exciting positions available.

I became a trouble shooter moving to multiple locations...company was extremely generous in all aspects for my personal slight inconvience. No matter where I was the district manager was always a phone call away.
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Unsupportive environment, HR protects Sr. Mgmt and encourages retaliation
Food service manager (Former Employee), Irving, TX – February 9, 2013
Pros: good benefits, pay ok
Cons: stressful environment, unqualified management
Worked In food service as an manager. Event manager (hr) is the direct report. This person has no idea how to motivate, train, develop staff. Also had very little knowledge how to run a food service operation. (she did like to eat though) Seniority valued above knowledge and ethics. Town hall meetings were a vehicle to throw someone under the bus. Boss – more... was a demanding bully that used intimidation and degredation as her prime management style. Shamefully the HR dept will not help you, theyare too afraid of Sr. Managers. You should work here only if you like to steal cheat and lie. If you want a real job where you can grow then -Run for your life, not a joke. To end...the place is filled with rats and cockroaches, literally and figuratively. – less
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awful place to work.
Manager (Former Employee), Houston – January 23, 2013
Cons: too many to add write here
If you wanna work for a company which pays you minimal and expects big result Zale is the company to work for. Poor upper managenent, no direction, the DM's think they are next to god as thei boss the regional think they are god. Dont waste your time here you are better off with no job then working for this company.
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Fun work place
Jewelry Consultant (Former Employee), McAllen, TX – January 3, 2013
Pros: flexible schedule
Cons: short breaks if you're working as a part-time
Friendly co-workers, flexible schedule, get to work with a lot of different customers.
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Enjoyable place to work, great teamwork, opportunities to take the lead on projects, love interaction with guests.
Jewelry Consultant/Management (Current Employee), Mount Hope, WV – January 2, 2013
A typical day at work consists of updating all clientele information and following up and following through with each guest I have had the pleasure to interact with. I proceed to cold call customers who have I have not seen recently in attempts to set up a meeting or simply check in on their well being. Once these tasks are complete, given we are not – more... overwhelmingly busy with traffic, I take advantage of each and every client that passes through the door, attempting to make the most of each encounter. My co-workers and manager get along well, work well together, and maintain a very professional, yet inviting atmosphere. The most enjoyable part of this job is the opportunity to meet new people, uncover their needs, find a way to meet such needs, and build a lasting relationship. Thus, making the client loyal to not just me, but to Zales in general. – less
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Decent place to work
Administrative Assistant (Former Employee), Irving, TX – January 1, 2013
Pros: benefits, pay, hours
Cons: management not caring about offensive employees
I actually loved this job. The only problem I had was with a coworker who was extremely jealous of my work. I became the "go to" guy in the department, and it made her furious, even though she couldnt ever be bothered to help anyone out.

She made things difficult for me, and nobody would do anything about her. I was even told by my supervisor that – more... she caught this girl and her friends going through my desk one day, and still, nothing was done about her.

I dont understand how vile, contemptable people are allowed to run companies, such as this girl, while everybody else has to suffer.

She made an awesome job, very distasteful and stressful. – less
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use to be a fun place
Receiving Analyst (Former Employee), Irving, TX – December 7, 2012
After working with jewelry all day it soon loses its appeal. They are very charity focused.
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i love it!!
jewelry consultant (Current Employee), houma la – October 8, 2012
Pros: i love it!
I work there now and I must say I absolutely love it! If you have not had any experience with this type of sales its tough, AT FIRST, but with good team members and a good manager you will get it in no time. I absolutely love my manager and the other associates that I work with. We are a team and goal oriented group and do everything we can to help – more... eachother out. Even though I have gotten everything down for the most part, if I am making trying to make a sale the veteran employees still check if I need any help or to see of im doing ok and they are ALWAYS there to help and answer my questions without hesitation. They all pretty much know by now when I need help without me even asking. We have so much fun, its like we aren't even co-workers, but just a bunch of women hanging out, having fun, and making money doing it, the manager included!!!. I know others have had bad experiences with the store they were with but you can't blame a company for bad employees or bad management. – less
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The Diamond Store
Senior Claims Examiner (Current Employee), Irving, TX – October 2, 2012
Pros: lunch room
Cons: work through the holiday season
I have worked at Zales for over 20 years. I enjoyed my work as a claims examiner. I have worked with my co-workers for over 15 years and we are like a family. The hardest part of the job is management and we are now being made a call center and we have always been a claims unit. The most enjoyable part of the job were the special perks our unit had – more... working as a team. – less
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Jewelry Consultant
Jewelry Consultant (Former Employee), Bensalem, PA – July 29, 2012
•Assisted clients with jewelry selection and closed sales by advertising financing options
•Collaborated with fellow consultants to complete approximately 4 visual merchandising projects and 2 storewide inventory projects
•Generated revenue by suggesting jewelry repairs , customized jewelry designs, and warranty options
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– March 4, 2013

A company that has gone bankrupt more than once and has used the courts to avoid paying for merchandise, such as diamonds, gold, precious stones and more. A factual statement. Check it it yourself.

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A very pleasant work environment
Jewelry Consultant (Former Employee), New Hartford, NY – July 12, 2012
Pros: we were given set full time hours.
Cons: hourly wages could have been higher
While working for the Zales Coroporation I was able to obtain the necessary knowledge needed for management positions. Although,
this company did not require assisant manangers, I was able to
work in this position in the absence of the manager.
I was able to work as a team as well as indepentdently when needed.
Our entire staff was one in a million – more... and we all remain friends today.
Unfortunately, the store was unable to meet the demands of the mall
lease increase resulting in closure last year.
We were a dedicated team. We learned responsibilitly of driving our sales, consistently exceeding our goals. Maintained client relationships while adhearing to company policies and procedures.
The most enjoyable time would have been during the Christmas holiday event. We all would work extra hours and strive for perfection. – less
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do not expect to get anywhere with this company
Sales Associate (Former Employee), College Station, TX – July 5, 2012
if you want managers and district managers to be breathing down your neck every five seconds, this is the place to work at.
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witchdmpam – July 13, 2012

Had work with the worse, cunning, bullying type of DM and Manager, who has no regards nor have any respect with thier employee,, thinking they are God almighty and can talk you down and embarrassed you in the front of others. It can destroyed someone's life.. Such a sorry HR and system, they don't do nothing for you but make your life miserable... I have regret trusting and given my all to this people,, They are a sorry people to work for.

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Diamonds are forever! Customer service- a learning experience.
Sales Associate (Former Employee), New York, NY – July 3, 2012
There was no exemption, it is a must to have that good quality of great customer service. I like the fact that customer service was stressed at all time. Even after I left, i took that discipline with me and it has always and will always work for me.

Thank you Zales.
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About Zale Corporation

Zale Corporation is a specialty retailer of fine jewelry in North America. At July 31, 2008, the Company operated 1,396 specialty – Read more