Sales Rep (Former Employee), Gaithersburg, MD – July 17, 2013
Pros: lunches was 1 hrs but sometimes only 15 mins i took.
Cons: yes they had shorts break but no healthcare benefits.
Zales was a job where i learned alot on my own, hiring manager was ill after 2 months she left and never came back. I had to take care of the store and, open and closed. i had 4 otheremployees working – more... with me and then fainally after getting information how to do what from other store managers fainlly someone from other location started coming to our location to help out then they asinged me as a asst. manager. learned alot of different duties which i never expected to in the short amount of time and was the highest salse employee. – less
Jewelry Consultant (Current Employee), Jacksonville, NC – August 20, 2015
Been with the company for a long time, recent changes have made it more about the product and less about the people who work there. Took money out of my pocket by changing pay structure. Trying to make – more... us like the competitors, why not just change our name to theirs. Company used to be about praising and make the workers feel compensated and not its just wrong. Company doesn't stick by it's policy so in the aspect the customer is ALWAYS right even when they are wrong. Great health benefits and a great place to meet new people and the love stories are what keep me going. I believe in our product and what we stand for even if I get hurt in the process. – less
Fun work place with supportive management. Mostly all about numbers. Learn about new merchandise and collections on a daily basis. Working with my colleagues is like working with family, very friendly and supportive. The most challenging part about working for the company, is meeting sales goals but, the most enjoyable is the challenge.
Jewelry Consultant (Current Employee), Santa Rosa, CA – August 18, 2015
Pros: Postive feed back on performances and incenitive to do better.
Cons: Short lunches
Handling guest issues and concern with a friendly attitude. Co workers are team players and management the best. Hardest part is when a guest is not approved for credit. Enjoyable part is the smile on their faces.
Sales (Former Employee), Rochester , NY – August 10, 2015
Pros: Fun Job Sales
Sales, Open and close store, inventory control. Sales quotes, Team sales, cleaning. Diamond certified. We happy happy customers buy gifts and return for help in repairs, cleaning. Over all retail sales.I loved working with team and customers. Everyone was happy and willing to get the job done and right the first time. Retail hours and many perks.
Small store with lots of turnover. Small staff of 6 people
Sales Associate/Designee (Former Employee), Silverdale, Wa – August 10, 2015
Pros: helping guest pick that special piece of jewelry for their loved one
Cons: too many new people to train
I would work 8 hour and may be asked to fill in for someone that has not come in. clock in and then check my guests and do reminder calls and set up appts. Clean store and straighten cases and do daily paperwork. Two days a week, I would do store transfers, either new stock coming in or transferring items out of store.
Sales Associate (Former Employee), Jonesboro, AR – August 5, 2015
this place is full of broken promises and bad dreams. Management style is pretty horrible and your training will consist of just a few days and you will be held to the fire from then forward. I went in with 6 years of jewelry/retail/management experience and because of that was treated differently. I will never work for this company again.
A typical day at work was being surprised by the different characters that came through the door, helping customers get engaged, or helping someone do something nice for themselves by buying a beautiful – more... piece of jewelry. I learned many things about diamond and precious metals. Management was great she was fun and professional. there was no hard parts, best part of the job was my coworkers, and being able to help pick out, and inspire customers to create beautiful pieces. – less
Master Jeweler (Current Employee), Chicago IL. to Rapid City SD – August 4, 2015
Things that were promised, such as salary and breaks. were not delivered. This is a commission based position, with a $100.00 draw. By haveing us take 2 and even 3 days off per week as recoverable days. It is next to impossible to earn the compensation they promised.
Sales Associate (Former Employee), Brunswick, GA – July 27, 2015
It is a great place to develop personally and professionally, while allowing you to create a perfect balance in between this two. it also allows you to grow processional, by having training thru managers and thru training systems developed by the company.
Store Manager (Current Employee), Pueblo, Colorado – July 11, 2015
Pros: excellent bonus program if sales are achieved
Zales is an amazing company to work for. I had never worked in a sales type environment, It is fun to help couples pick out or create their engagement - wedding rings and the smiles and ever lasting relationships – more... that come with that experience. That is the the most enjoyable part of the job. The least enjoyable has been the payroll that is allowed is not enough at times to complete all tasks or to provide the upmost attention to all of our guests. – less
Sales Associate (Former Employee), Schaumburg, IL – July 7, 2015
Pros: Responsive to scheduling requests
Cons: Management does not treat all employees equally.
Company seems more focused on selling none merchandise, such as protection plans, credit applications, etc than actually selling jewelry. Some goals targeted are basically non attainable in smaller locations.
Pros: friendly employees, great manager, diverse work environemt, 4 hours of work every friday during the summer, vacation, fair pay and friendly work environment.
Cons: not very much flexibility
A Typical day at work would start with my daily reconciliation for the AP department. I compare What invoices posted in Oracle to what actually Posted via the vendors. Next, I would Approve and deny all – more... inventory adjustments so that all CAD/US warehouses and customers received their merchandise within a timely manner. Then, I would process all other adjustments, organize reports and data so that all 15 of my journal entries will post without flaws. Next, I train newer employees on other daily task and systems. The most enjoyable part of my job would be learning new systems while converting from the old systems. Because of this, I'm able to learn new procedures and implement them into my daily task. – less
Store Manager (Former Employee), AZ – June 30, 2015
Pros: Strong team members, love the product & customers
Cons: Long hours, not appreciated, does NOT adhere to State Laws regarding compensation.
Long hours, sometimes no breaks, open to close shifts are the norm not due to emergency situations and sometimes would work more than 5 days without a day off. Found out when you leave the company all – more... the vacation hours you have accrued will NOT be paid out to you. Also, worked a holiday and was not given the day off nor was I paid for it. I was a full-time manager and it was listed as one of my paid holidays. Numerous issues to list but the main take away is this is not a company I wish I had decided to work for. – less
Administrative/Clerical Assistant (Current Employee), Houston, tx – June 30, 2015
The main goal of the day is to ultimately make sure that all sales goals were recorded, distributed, and broken down. Answer phones, and make sure that anything needed to make sure that the business is running smoothly occurs.