Jewelry Consultant (Former Employee) – Denver, CO – March 23, 2016
Overall Zales is a great company to work for, just make sure that as you are looking for jobs that the manager at the store is someone that you can work with. Your manager has an essential role in making the culture great or terrible.
A typical day at work includes clocking in, presenting/selling jewelry, re-stocking, daily counts, preparing deposits, vacuuming, cleaning glasses, etc (upon managers request).
The most enjoyable part about the job is helping someone find a ring of their dreams and seeing the per "glow" as they leave the store.
All about favoritism at Zale Corporation! Everyday, there's changes being made. No kind of stability either! Management is just terrible too! They are all sneaky and big snakes. They will be friends to your face, but behind your back, it's a whole different story! The only way you will make it there, is by keeping to yourself, don't make any friends and don't trust anyone. Just do your job, be ready for the non-stop inbound calls and do not pull your cell phone out either.
Decent cafe food, benefits are average, and depending on the department, you get Sundays off
Management! No stability, hardly growth potential, difficult job/work life balance, and major favoritism
Jewelry Consultant (Former Employee) – North Wales, PA – March 28, 2016
Not only did I leave this job injured but also mentally stressed out! I began working there for only 1 WEEK and their security gates fell on my head and gave me a concussion and many hospital visits. They never fixed their gates and almost injured me again! The management is scatter-brained and never know what sales or going on or how to manage employees! Some employees would not work all day and be on the phones with personal calls and also would harass coworkers (including myself) but also customers and never got punished! The job became so stressful that I quit due to being threatened by coworker and the management and HR telling me to suck it up when I felt like I was going to be murdered if I worked another day there. Not worth the time or stress!
Jewelry Consultant (Former Employee) – San Diego, CA – March 29, 2016
A typical day at works consists of creating a connection with customers to break down barriers. You want to find out why they are there and find them a product they will like to give as a gift or themselves. I learned a lot about the administrative part of the store and about jewelry. Management works closely with employees to find ways to make them become better sales people. Co-workers are a little hostile as people work on commission, and you want to also meet your hourly sales. The hardest part of the job is finding the right diamond and attempting to let the customer see the value in what they are asking for. The most enjoyable part of the job is that you can talk with many people and create a life long customer.
Jewelry Consultant (Current Employee) – Washington State – July 29, 2016
The commission structure before it changed with signet, was obtainable. Now they have taken commission from our paychecks and now want us to split sales...making it even less. No pay to compensate for it either... no advancement for growth within the company, have been told before that there would be. It's all a number game to home office, when they can't even really look at the drive in each store and see some stores are not bringing in the foot traffic. Store JC complaints should be taken more seriously. Bad managers cause good employees to flee.. unfortunately you have lost some that have gone on to do amazing things...and you will still continue to loose good employees. Great part of the job is what you do!! Sell diamonds and get a great relationship with your forever guest...
This is a great company. I learned many skills that helped me achieve success during my employment. A typical day at the job would include so many different responsibilities. Key responsibilities are setting and achieving goals, identifying and exceeding the needs and expectations of our guests, maintaining relationships with the guests and staff, communication and team building, training in with other locations, emailing, marketing, and much more. It is a fast paced environment that keeps you motivated and interested. The hardest part of the job for me was leaving. I was so invested in the success of the store and each member that sometime it was difficult to go home. It's the type of place that celebrated the wins and helped you grow and that's what made it a joy to be there. I became a part of so many different people's lives and special moments and that is what made it so easy to go to work everyday.
Sales Associate (Former Employee) – Tacoma, WA – August 10, 2016
A typical day starts with setting out merchandise, getting cash registers and tills ready, and making sure store is clean and presentable.The majority of the responsibility lies in customer service. Customers come in to purchase or repair jewelry or to have their jewelry cleaned or inspected. Management was always fair and treated employees well, the environment is professional and comfortable, overall the job is an average retail position. The hardest part of the job was to ensure sales were coming in during slower seasons. The most enjoyable part of the job was meeting new people.
I enjoy working at Piercing Pagoda which is part of the Zale Corp. Job duties are defined and work enviroment is very pleasent. All associate including the ones at other store are very helful and willing to help to make sure you succed in your work. The store I am working at is a high volume store and chanllenging, which I enjoy alot. Since I like to stay busy. This job allows me to interact with a diverse range of clients in various age group, nationality.
Diversity of group of people I come in contact with
Not knowing how many hours a week to expect to work.
Sales Manager (Former Employee) – Brooklyn, NY – June 10, 2016
This job can and will reward you for your hard work. It does require a lot of patience but the payback is becoming that local/family jeweler for your clients every need. The hardest part of it all is achieving your 5 standards. Sometimes getting credit comes easily and other days are a complete struggle. "How high is high?" is a mindset that allows them to easily forget your yesterdays achievements and constantly puts pressure on you to give more and more everyday. Becomes tiring. The interactions with coworkers and customers make it all worth it. You become a family and it can be a great place to work.
Zales is a good company to work for they are fair to the employes. They offer Job advancement. I have worked for this company for over 9 years. A Typical day at work would be clienteling and selling to guests that come visit the store. What I learned was several things we changed to different soft ware over the years from the cats systems to the x store system. I was over all fortunate to have the management team I had with in my tender. The hardest part of the job is selling in a location (mall) which is lacking in foot traffic. The most enjoyable part of the job is helping guests with the most important event in their lives and seeing their faces when they find that perfect ring.
Jewelry Consultant (Current Employee) – Cabazon, CA – July 13, 2016
as a part timer i have been essentially discriminated. Also because of my age its is assumed by the manager my competencies are low. It is a belittling environment, with no room for growth and no trust. As a part timer i am given 5 hour closing shifts in which 1-2 customers come in for the night, it is very slow and dull, with not much responsibility. The manager feels the need to check cameras every so often to check if we are doing our jobs but it is unfair since we rarely get customers.
I am a people person, friendly, loving, and skillful. I have worked with quality personnel and interacted with a variety of cultures. Working with people is a great pleasure! Achieving goals motivates me.
Jewelry Consultant (Former Employee) – National City, CA – May 16, 2016
In a high competitive industry like Zales, many of my co-workers strived to satisfy customers. The main purpose of this job is to demonstrate the great services and products we provide. We accommodate with various types of credits scores giving up the ability to help customers afford that beautiful diamond ring. The best part of the job were the co-workers i had, we were all from different ethnic backgrounds and were able to help each other out in this pool of diversity.
Luxury Jewelry Consultant (Current Employee) – Auburn Hills, MI – August 12, 2016
Management is very lazy and gets paid to run there mouth and not do anything, instead of building a strong team. You learn alot in training but once you are on the sales floor the company falls apart in your hands, the superiors dont teach you anything and they like telling each employee whatever they would like to hear instead of being a boss and building your skills.
JEWELRY CONSULTANT (Former Employee) – Jackson, MS – December 30, 2015
You start off with a basic hourly of 8 to 9 dollars a hour with a wopping 1% percent commission. You would think that a billion dollar industry would not still be using dial up netscape internet for their employees. Right. Dial up internet people. You will never advance at this company or even make a decent paycheck unless its around the holiday season. Stay clear and look for better opportunities.
I took a Part-Time job here right at the end of October. No training, but was given a quota and expected to sell. Thank God I'm not dumb because I was able to learn quickly. Commission is RIDICULOUS at 1%. They had me on schedule faithfully until we closed the day before Christmas. I was told to call the following Monday To get my schedule. When I called I was bounced around, hung up on, just treated poorly. After calling the store and demanding to speak to my Manager multiple times and leaving multiple message to my co workers and through text/Voicemail on his ppersonally cell, I finally received a call that Thursday. The Manager stated my services were no longer needed. I have never Stepped foot in another Sales Again. Don't work for this horrible company.
Manager is more concerned about their personal sales (COMMISSION) and not helpful to the team. Manager makes team perform administrative tasks and miss out on sales opportunities while the manager works on selling. Roles need to be reversed.