Regional Manager (Former Employee) – New York State – August 24, 2016
The company overall is a great company before it was bought out by the competitor. Hours are long but time off available was very good. discounts and 401k were excellent. and insurance hands down was excellent
Inventory Control Specialist (Current Employee) – Irving, TX – June 6, 2016
It was a great place to work. They made me feel like I was apart of a family. When I first started working there I felt like it was a us verses them mentality between in bound and outbound in MRPC. After the managers got that situation straight. It felt like one big happy family.
Management, both DM and SM are a complete disaster. They block every employee from any opportunity of advancement. If you happen to ask for a transfer they wait to the end and block your transfer until you have no other choice but to resign and then you are non rehirable. Every little thing both make it big creating problems among employees. Your not their friend, or their pet you get nowhere. That plus the changes in the commission structure made me start looking for another job. This new commission is made to give more profit to the company by paying us less, I'm making an average of $75 less on my net pay every two weeks than I was before when I started. Between gossip, arguments, bad management and less money it makes this job not worth the sacrifice
not opportunity of advancement, bad management, unprofessionalism
Sales Associate (part-time) (Former Employee) – Bristol, VA – June 9, 2016
Loved this job, however benefits/salary were not so good. Zale's corporation is a Great Company and for the most part treated its Employees well, except the store manager from time to time were not so pleasant to work with
Jewelry Consultant (Current Employee) – Washington State – July 29, 2016
The commission structure before it changed with signet, was obtainable. Now they have taken commission from our paychecks and now want us to split sales...making it even less. No pay to compensate for it either... no advancement for growth within the company, have been told before that there would be. It's all a number game to home office, when they can't even really look at the drive in each store and see some stores are not bringing in the foot traffic. Store JC complaints should be taken more seriously. Bad managers cause good employees to flee.. unfortunately you have lost some that have gone on to do amazing things...and you will still continue to loose good employees. Great part of the job is what you do!! Sell diamonds and get a great relationship with your forever guest...
District Manager (Former Employee) – Irving, TX – November 28, 2016
Meet great people, lots of perks, exceptional training program, long hours, but well worth it! Customer service, management training, daily goals lots of customer interaction. Be positive, work hard and you will go far.
Constant Customer Service workplace with always changing management
Jewelry Consultant (Former Employee) – Fayetteville, AR – September 24, 2016
A Typical day at work was helping out any Customer with sales issues or any other problem that arose. I learned that to succeed, you need to stay upbeat and continue working as best as you can through adversity. Management, at times, was good and I didn't have any issues other than the constant CHANGE of Managers I would have in the store I worked in. My co-workers were VERY receptive to thoughts and ideas put to them, just for the fact I was almost always there for hiring and training. The hardest part of the job was keeping up with sales quotas, which were set on a five year basis from previous years. Which, in turn, made it extremely hard to keep up as clientele would leave due to the Management change and employee turnovers. The most enjoyable part was helping my customers find something they loved and could cherish for years to come and know that they bought something I personally could guarantee was worth the price.
Minimum work hours were high, overtime available, Holiday pay
High Insurance costs, management changes, apathy of company towards store
Sales Associate (Former Employee) – Tacoma, WA – August 10, 2016
A typical day starts with setting out merchandise, getting cash registers and tills ready, and making sure store is clean and presentable.The majority of the responsibility lies in customer service. Customers come in to purchase or repair jewelry or to have their jewelry cleaned or inspected. Management was always fair and treated employees well, the environment is professional and comfortable, overall the job is an average retail position. The hardest part of the job was to ensure sales were coming in during slower seasons. The most enjoyable part of the job was meeting new people.
All about favoritism at Zale Corporation! Everyday, there's changes being made. No kind of stability either! Management is just terrible too! They are all sneaky and big snakes. They will be friends to your face, but behind your back, it's a whole different story! The only way you will make it there, is by keeping to yourself, don't make any friends and don't trust anyone. Just do your job, be ready for the non-stop inbound calls and do not pull your cell phone out either.
Decent cafe food, benefits are average, and depending on the department, you get Sundays off
Management! No stability, hardly growth potential, difficult job/work life balance, and major favoritism
Jewelry Consultant (Former Employee) – Fort Dodge, IA – December 4, 2016
Because of much needed sales and commission and needed credit application, this place is highly depressive and stressful. The manager claims to know how to do things, but doesn't and was claiming other peoples' sales and customers. It made for a very hard place to work. People didn't trust each other. The manager would pick fights with us in front of the other employees and the customers. There was very high turnover and that hasn't changed. I really liked my co-workers. We worked hard not to let the manager pull us apart. We still succeeded in keeping our friendships and our humor. Unfortunately we couldn't stop the unfairness
we made very close friends and it helped us to work together.
Jewelry Consultant (Former Employee) – Denver, CO – March 23, 2016
Overall Zales is a great company to work for, just make sure that as you are looking for jobs that the manager at the store is someone that you can work with. Your manager has an essential role in making the culture great or terrible.
A typical day at work includes clocking in, presenting/selling jewelry, re-stocking, daily counts, preparing deposits, vacuuming, cleaning glasses, etc (upon managers request).
The most enjoyable part about the job is helping someone find a ring of their dreams and seeing the per "glow" as they leave the store.
Zales is a good company to work for they are fair to the employes. They offer Job advancement. I have worked for this company for over 9 years. A Typical day at work would be clienteling and selling to guests that come visit the store. What I learned was several things we changed to different soft ware over the years from the cats systems to the x store system. I was over all fortunate to have the management team I had with in my tender. The hardest part of the job is selling in a location (mall) which is lacking in foot traffic. The most enjoyable part of the job is helping guests with the most important event in their lives and seeing their faces when they find that perfect ring.
JEWELRY CONSULTANT (Former Employee) – Jackson, MS – December 30, 2015
You start off with a basic hourly of 8 to 9 dollars a hour with a wopping 1% percent commission. You would think that a billion dollar industry would not still be using dial up netscape internet for their employees. Right. Dial up internet people. You will never advance at this company or even make a decent paycheck unless its around the holiday season. Stay clear and look for better opportunities.
Jewelry Consultant/Temporary Acting Store Manager (Former Employee) – Iowa – October 15, 2016
I initially was hired as a Jewelry Consultant (JC). The Store Manager (SM) that hired me was ok, but talked about the other JC's. After 2.5 months I interviewed for SM for another store in the same city with the District Nanager (DM). I got the job but was a Temporary Acting Store Manager (TASM). After about 2 weeks of TASM, all managers (to include the TASM's - there was one other besides myself) were required to work no less than 48 hrs (only being paid for 40) a week. This quickly turned into over 60 hours a week Ruth open-close shifts 5 to 6 days a week.
We were told that we (TASM & JC) needed to get credit apps. If we didn't get any for a day, then we had to call the DM and explain to him why and what we were going to change. Then we had to email at 3:30 & 8:30 with our status of sales and credit apps along with another phone call at 4:00 because if the lack of credit apps the day before. If we had a credit app, then we just needed to do the two emails. If we didn't, we were called and reprimanded.
This type of management is the worst kind of management. Never before have I been that micromanaged in any job.
The DM cared nothing about our store and as of date (10-15-2016), 4 people out of 6 have put in their resignation.