Pros: Team-based motivation and central office support
Cons: Standing nonstop for 8 hours; not enough double coverage
As the owner of your store's business, you got out of it what you put in. The customer always was appreciative of how dynamic and ever-changing the displays were from week to week at this location--they commented how stagnant other locations were--and made this location their destination. Amazing, genuine customer service grew repeat and referral business by over 25% year over year. No day was ever the same as another, and the day-to-day tasks were the only constants. Single coverage of up to 8 hours hampered manager's ability to adequately observe and coach associates...coaching was usually performed by the manager off-the-clock because of strict no-overtime adherence.