A dysfunctional and regressive company culture with no leadership
Marketing executive (Former Employee) – Las Vegas – June 6, 2017
I worked for Zappos, and entered the job with high expectations. These expectations are set by the company itself; they are quite proud of themselves and their company culture.
Unfortunately, what I found was a dysfunctional, regressive culture delusional in its self-perception. Compensation was mediocre and Zappos concept of "Holacracy" (not a word, by the way) is delusional. I've never felt more stifled or micro-managed than I was while working there. Holacracy is deceptive, but the higher ups at Zappos are aware of this, holding "internal" and "external" titles. Following a meltdown in 2016, and a loss of most of their talent, Zappos became the equivalent of an unmedicated schizophrenic.
Add to this that Zappos so-called egalitarian culture is like something out of a Kurt Vonnegut story wherein the truly talented and gifted are weighed down to prevent distinction, enabling the less talented and intelligent members to run the company.
Holacracy? Try Idiocracy. If given the choice, do NOT accept a job from Zappos.
I accepted another job (a lateral move), and have gone on to be very successful, despite my experience at Zappos.
Dysfunctional culture and sub-par leadership