I was talking to a new hire at my current job whom I was training, and she happened to be a former Zappos.com employee as well. Her and I came to the conclusion that if you don't drink the Kool Aid you are pretty much screwed. I was there for almost 5 years, and left on my own because my husband received a transfer out of state for a while. I always on time, got great QA's, never absent, and I was still denied promotions or transfers because I refused to drink, I refused to go to team building outside of work. I have a life and a family so I don't always have time for that. Zappos put the "cult" in culture. Do not believe everything you read or see on TV about the place. There is a lot of back stabbing, favoritism, and sleeping around with management. Otherwise, the customers were awesome, and I loved to look at shoes, etc. But, until Tony Hsieh gets a grip and realizes that not everyone's lives revolves around Zappos, there will be no improvement. I do think that Amazon will be it's downfall eventually.