Zappos Family of Companies Employee Reviews

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great place to work for
Oracle Architect (Former Employee) –  Las Vegas, NVApril 18, 2017
These guys are young at heart. They are also hard working. The company does take care of its employees. They have regular activities outside of work.
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Fune place to work with Favoritism
customer loyalty team (Former Employee) –  Las VegasMarch 20, 2017
The most enjoyable part of the job was the PEC time used to send out something special for a customer you connected with whether it was a little llama plush or a new computer if the situation called for it.
Pros
free lunches and sodas
Cons
favoritism
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Productive and fun work place
Customer Service Representative (Former Employee) –  Las Vegas, NVMarch 20, 2017
Zappos was a very unique and fun place to work at. Typical day was spent by WoWing the Zappos customers. I learned a lot on how t o go the extra mile with customers and making a personal connection. The culture at Zappos is out of this world. There is never a dull day. The only problem with Zappos was the management. They moved away from actually having managers. But, there was still people who were used to the cooperate structure and did not follow the rules of Holocracy.
Pros
Free lunches
Cons
No structure
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Awesome
Intern (Former Employee) –  Las Vegas, NVFebruary 6, 2017
Zappos is where its at. Theres culture life and team work. Everyone is pleasant and nice; hard workers and out going individuals. Every day is work but also friendly involvements with coworkers. Their motto is a fun job environment creates good workers and good workers create a good business.
Pros
Everything
Cons
Nothing haha
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Super fun, laid back customer service job.
Customer Service Representative (Former Employee) –  Las Vegas, NVJanuary 23, 2017
A typical day consists of being on the phone talking with your customers. Seeing how their day went, becoming their friend and also taking care of their needs. The zappos office is fun, decorated quirky, however it can become repetitive. This is a great place to work if you ENJOY customer service. You have to love doing it or it will get tiring if that isn't for you. Management is personable, the culture is nice, and overall it's just a great place to work for at least one time in your life!
Pros
Free lunches, Downtown Las Vegas, Free parking downtown, Cool people
Cons
Very Customer Service Base, You HAVE to befriend every single customer you talk to
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It really is like reading Tony's book.
Live Chat and Email Quality Assurance Specialist (Former Employee) –  Las Vegas, NVJanuary 16, 2017
No day is exactly the same. If you enjoy fast pace company with a culture and corporate family that is second to none, this place is for you. Depending on the department, your schedule is quite flexible, which includes Work from Home days. If you don't enjoy constant change and prefer predictability, this will not be for you.
Pros
Great fringe and traditional benefits. Free food/healthy snacks, gym, on-site services like dry cleaning.
Cons
If you don't like change, you'll hate it.
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fun work place
Package Handler (Former Employee) –  Shepherdsville, KYJanuary 9, 2017
i made sure all packages had the right orders and were designated to the right addresses to be shipped on time. my co workers were energetic individuals who worked hard in making sure customers were satisfied
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mazing fun culture
Culture Outlaw (Former Employee) –  Las Vegas, NVDecember 29, 2016
Great place with a fun unique culture. Core Values that guide the business model and culture. Tony does not just hide in an office, he actually gets out and interacts with everyone. Role and titles don't stop anyone from interacting nor sharing their ideas.

Right balance of work, play and life.
Pros
Great company culture
Cons
a great company culture
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Best Warehouse Job Ever!
Packer/Binner (Former Employee) –  Shepherdsville, KYDecember 2, 2016
Culture was huge for them!!! They believed that in your work environment, you should also be able to have fun and feel appreciated for your work and efforts. With them, they fully did that to the extent!! Even though during peak season, you would have to work 12 hour days or 6 days a week, they showed that they truly cared that you would do that for them. They made sure that you were also well taken care of while working. The hardest part of that job was being on your feet all day but your coworkers were always fun to be around and your managers showed that they truly appreciated what you did and the company would take the time and effort to show you that they appreciate all you did. Was sad to see Amazon take over.
Pros
Great benefits, free lunches, great pay.
Cons
Long Days
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fun
Team Member (Former Employee) –  Shepherdsville, KYOctober 18, 2016
never had worked for a company as such before. they operated like a family and even had meals catered to the employees. the work was easy and getting to use computers and karaoke machine at break times was a nice plus.
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Excellent core values but poor business management
Senior Buyer (Former Employee) –  Las Vegas, NVOctober 14, 2016
Tony Hsieh is a genius, sadly not involved in running the business anymore. Business management is weak. Fun place to work and nice people. Las Vegas is a very odd community.
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Everything was great till they SOLD OUT
Outbound Clerk / Quality Control (Former Employee) –  Shepherdsville, KYAugust 24, 2016
Sold out to Amazon, now that place is TORTURE. No culture, no care, no love, no commitment, your just a number. Tony was a sell out and left many people behind to suffer to the hands of amazon. A company that does not care about employees or their safety and well being.
Pros
culture, free lunch
Cons
Sell outs
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Great people make a great company
Retail Operations Supervisor (Former Employee) –  Las Vegas, NVJuly 14, 2016
I worked at zappos for over 9 years and enjoyed the experiences and work I did there! The management is like most companies, but the people that work side by side with you make it what it is today; a fun, challenging, entertaining place to work.
Pros
free food, great working environment, happy hours, culture, fun people
Cons
some of the management were difficult to work with on day to day projects
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Great Place to work if you have a good work ethic
Non Inventory Receiver-Procurement (Current Employee) –  Shepherdsville, KYJune 21, 2016
Competitive workplace, with decent chance for advancement. They do require a decent work ethic and consistency of attendance
Pros
nice atmosphere, great benefits
Cons
emphasis on metrics and numbers
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Exciting and fun place to work
Customer Service Representative (Former Employee) –  Henderson, NVJune 13, 2016
Daily huddles to build morale before . Great benefits and awesome culture. Zappos recognize their employees as their internal customer and treat the employees with respect. A wonderful organization to work for.
Pros
benefits and culture
Cons
Call center environment, natural turn over
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It was a Fun place to work
Call Center Customer Service Representative (Former Employee) –  Las Vegas, NVMarch 18, 2016
I loved working there although it was seasonal i wish i could've had stayed i really enjoyed my job. zappos is like a huge family you feel more at home than at work . yes its a fun environment but the work is to taken serious zappos value their customers to the highest potential
Pros
great workplace
Cons
season position
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Awesome place to work
Production Assistant (Current Employee) –  Las Vegas, NVFebruary 23, 2016
Everything is awesome at Zappos. I really enjoy that there is lots of support. It is a wonderful company to work for. The company offers many different perks. Cheap gourmet coffee. Free lunches.
Pros
Free Lunches
Cons
None
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Horrible company to work for unless you work in call center
Brand Manager (Former Employee) –  Las Vegas, NVFebruary 21, 2016
Call center and distribution center employees love the company because they pay everyone the same whether you work 80 hours a week in marketing on salary or work 40 hours a week in the call center hourly. So half the company is picking up the slack for everyone else enjoying the free booze at the office. And work life balance is non-existent because they only want you to work then your social life is work happy hours.
Pros
free lunch
Cons
work life balance, management, politics, compensation, culture
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Great company to learn from
Remote Content Editor (Current Employee) –  Las Vegas, NVFebruary 14, 2016
I feel that Zappos is the type of company that values its workers education and experience above their profit margin. I have no complaints.
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Fun workplace
Call Center - Customer Service Representative (Former Employee) –  Las Vegas, NVJanuary 30, 2016
Workplace is fun.
There is a cafeteria, soda machines, sandwiches to keep you fueled to continue to work. Coworkers are nice as well.
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Overall rating

4.1
Based on 196 reviews
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Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
4.1
Job Security/Advancement
3.6
Management
3.6
Culture
4.2

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