Zappos.com Employer Reviews

I Loved this job. The people you worked with was amazing and very friendly. Even with the long hours it was worth coming to work. They made it seem as if you weren't even at work

Zappos.com was a great experience! They offered a fun and friendly environment. Just the whole atmosphere was positive and fun!

A typical day at work consists of a morning meeting with stretching then everyone goes to their assigned areas. We have 3 breaks (the time to go and come back from breaks differs between managers.) There is a lack of communication between the managers, and they seem to be switched between departments frequently. I enjoy working with my co-workers but – more... sometimes it can be a pain. I enjoy getting my work done, but it can be aggravating when you see people standing around doing nothing. I believe the pay should be based on the rate, then maybe more people would get their work done. The hardest part of the job is staying hydrated. The area in which I work is not chilled and we're constantly having to drink a lot of water. It's only going to get worse in the summer months. The most enjoyable part of my job is being able to listen to music as I work. It helps me keep a good pace. – less

The job was never too streesful you came in and did your work and went home. Only time the job was difficult was during peak season but everyone pulled through so the job always got done. Co-workers for the most part never complained people did their part.

long hours
friendly people
Uncomfortable work envionrment

Mandatory 60 hour work weeks during peak. It's just too much.

Zappos is a totally AWESOME place to work . The experience Of working with some of the most amazing people I have ever worked for,and with . The 10 top core values I have live by in the last 6 years have made me a better person today. I have learned so much about being a person , and not just a number in a company. FUN,FUN, FUN is the only way Be enjoy – more... your day at work .The hardest part of this job would have to be missing a day of work. I LOVE ZAPPOS. – less

Zappos.com was like no other place I had ever seen, let alone work at. It is never boring! Some one running around in a panda suit or people skating boarding around was the norm! I loved working at Zappos.com, the only down fall was that it consumed my life and would not allow me the time to go back to school.

I was talking to a new hire at my current job whom I was training, and she happened to be a former Zappos.com employee as well. Her and I came to the conclusion that if you don't drink the Kool Aid you are pretty much screwed. I was there for almost 5 years, and left on my own because my husband received a transfer out of state for a while. I always – more... on time, got great QA's, never absent, and I was still denied promotions or transfers because I refused to drink, I refused to go to team building outside of work. I have a life and a family so I don't always have time for that. Zappos put the "cult" in culture. Do not believe everything you read or see on TV about the place. There is a lot of back stabbing, favoritism, and sleeping around with management. Otherwise, the customers were awesome, and I loved to look at shoes, etc. But, until Tony Hsieh gets a grip and realizes that not everyone's lives revolves around Zappos, there will be no improvement. I do think that Amazon will be it's downfall eventually. – less

to much horse play young kids tought they didnt have to work I work binden shoes or picking or packing them for shipping

come in do your job i learned alot like how to load and unload trucks, computer programs the managment is great, co workers are very helpful and friendly and enjoyable was the free drinks

Many hours on your feet and legs. Overtime, all the time~ they call it mandatory. Little regards to your family or plans. Yes, free lunches, it was fun. Management is corrupt. Watch out! So many managers come and gone in little time! WARNING~ if your on FMLA they will find a way to get rid of you!!!!!!!!!!!!!! Many team members received write-ups for – more... really petty stuff.
I was a very hard worker, worked 110% of the time. I looked for errors and did work no one else wanted. I was fired for something I didn't do, when they investigated it, I WAS NEVER contacted. I have no more respect for this company. Corrupt Management! And the HR Manger at Shepherdsville was right in it. – less

Much walking and standing, Not too physically taxing, Utilized computers for inventory, Free Lunch and involved many interesting people. Since it was an international port for amazon we had to go through security daily. On top of a 10 hour shift you were in line for another hour just to get in and out of the building. Low paying job.

While on the phone with customers it's like talking to an old friend
Structure is the best I've ever seen...
So simple, you treat your employees right, it trickles down to your customers.
There was no hard part of this job.
I loved everything about it!

I have great supervisors and I love the people I work with. They have great culture.

A basic work day would be logging in on time to perform live chat. I would assist customers with various issues from billing to shipping to damaged items and more.

I was able to take various classes to learn things such as improving grammar, Zappos history, building company culture and more.

The management was great and all of them were easy to approach – more... with concerns, questions and just regular conversation.

The hardest part of this job would be handling 2-3 chats at a time, but the best parts of the job were seeing my coworkers and having team building. We had potlucks all the time! – less

Zappos is a very fun and fast pace place to work a lot of walking so you better have on some good shoes. Very nice place very clean well taken care of.

Zappos gives great service, but internal CLT culture is not as advertised. If you get a job at Zappos.com pretend you like everything they do even if you don't if you want to keep your job. Zappos.com say they want you to be open and honest but only if you have positive things to say. That being said it's an easy job. customer calls and has a problem, – more... give them a free order and a refund. Easy peasy lemon squeezy. – less

The company thinks they have a unique culture but in all reality many more successful companies do the same and are very good at it. Zappos is still learning how to be a good company. They waste a ton of money on 3rd party vendors and in all actuality are out of touch with their suppliers and vendors. They pay poorly. They expect managers to go out – more... drinking with employees which causes problems with favoritism and the appearance there-of. They make you waste a hole day interviewing with people who have no idea how, what or why they are interviewing. They claim they are looking for a good fit but God forbid if you have experience or are over 30! Now that Amazon bought them they will be swallowed up, in a matter of time. – less

Zappos is a great place to work. The people are friendly and excited to go to work everyday.