Very interactive, team environment. Family feeling.
Pros: work from home half the week, free lunches, great pay and health benefits, the quality expected and the environment of working in a call center was very different and fun.
Cons: there's not really any cons about working at zappos. it is always great.
A basic work day would be logging in on time to perform live chat. I would assist customers with various issues from billing to shipping to damaged items and more.
I was able to take various classes to learn things such as improving grammar, Zappos history, building company culture and more.
The management was great and all of them were easy to approach – more... with concerns, questions and just regular conversation.
The hardest part of this job would be handling 2-3 chats at a time, but the best parts of the job were seeing my coworkers and having team building. We had potlucks all the time! – less