Friendly and comfortable environment, good for beginners
Level 1 Technician (Current Employee) – Gordon, GA – June 12, 2015
A typical day at work includes sitting down at a desk, typing in a code to log in to a phone queue, and taking customer calls. I learned how to set up POP3 & IMAP email on email clients, as well as keeping customers satisfied. Management is average, they are very nice and willing to work with you. My co-workers have been very nice people, and I'm extremely lucky to work with them. I'd hate to leave them! The hardest part of the job is dealing with completely rude customers that don't appreciate the service you provide for them, but at the same time the best part is teaching customers how to troubleshoot their connection as well as feeling like you made a difference in their daily lives.
Even if you do not know that much about technology, you will quickly learn as you go. Zcorum is sort of like a third party that signs contacts with ISPs in other states to provide support for them. As a result, you have to memorize a lot of different companies, but you see some more often then others so you become accustomed to them.
Holiday parties, flexible scheduling, learning on the job, amazing co-workers
Little training, doesn't even begin to cover the realm of situations you will encounter., Pay is absolutely terrible and would need to move up in the company to gain any real income.