Pros: new and modern facility
Cons: management that uses strategy from the 1980's
Typically the day entails servicing internal and external clients via telephone or face-to-face. I have learned to run daily operations with very little assistance. The management still believes that the "dealer" is the best value for consumers in the market which is an outdated belief. There are more professional technicians working at independent repair facilities and they posses skills that were honed at the dealership. Consumers realize now that they don't have to pay exorbitant labor rates to have their vehicle repaired by knowledgeable technicians! The team I work with has grown smaller over time and that has lead to poor morale. The hardest part of the job is to work with strategists that aren't open to ideas from their tactical team-members. The most enjoyable part of the job has been the personal growth I've gained by, essentially, being left alone most business days to navigate through the challenges.