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Zenith-American
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4 reviews

Zenith-American United States Employee Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very busy - very little down time
Eligibility& Enrollment Coordinator (Former Employee), Albuquerque, New MexicoJanuary 9, 2015
Pros: able to work at my own pace
Cons: too little assistance when needed (when co-worker went out on maternity leave, i was required to use up my pto - on wednesdays
Very busy office both walk-ins and telephone. Handled benefit fund for local union which included medical claims questions & issues as well a 401k questions.

Applied administrative knowledge to set up this office, which had not had a qualified person for over 5 years. I acquired knowledge about how a national union works; handling Medicare questions from retirees as well as assisting those going into retirement with their questions; as well as claims issues, especially as they pertained to the changes that came from the Affordable Care Act (Obama Care).

This office went through 3 managers in 5 yrs. The 3rd traveled from the east coast to keep a handle on this office. There was little or no oversight of my desk, as there were never any problems. When this branch office closed (October 2014), there were only 3 employees - myself, the cost accountant and the account rep. (who flew in every couple of weeks).

Hardest part of the job was finding answers in a timely manner.

The most enjoyable part was the feeling of helping people understand the issues that were causing them confusion.
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enjoyed working at this company
Pension Clerk (Former Employee), Las Vegas, NVMay 24, 2013
Pros: job security
Cons: not everyone pulled their share of the workload
typical day at work included 100 -150 people helped whether in person, phone or mail.
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Office workplace with friendly helpful people
Contribution Accounting Data Entry Specialist (Former Employee), Las Vegas, NVApril 24, 2013
A typical day at work would be logging into my computer getting a pile of forms to do and start working on them. I also had to sort papers into different groups and label them. I learned a lot about health insurance and how to stay focused doing repetitive data entry work. The hardest part of the job was keeping focus all day while doing repetitive forms. I enjoyed working with other people figuring out the different ways to enter the forms depending on how they were filled out by the participant.