Zenith American Solutions

Zenith American Solutions Employee Reviews

Showing all 39 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible
Customer Service Representative (Current Employee) –  San Francisco, CAOctober 8, 2016
Zenith American.. Screws the members everyday!!! Denies benefits for No reason, prolongs claim payments, treats employees and members,providers like dirt.. Management are worse then 2 year olds.. A few should have been fired if this was a real company .. The benefits are expensive and the pay sucks since 99% of the employees commute on Bart. Best thing there are a few employees!! Changing location didn't make it better...
Pros
None
Cons
Whew alot
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Management needs lots of improvement
Claims Processor I (Current Employee) –  San Francisco, CASeptember 24, 2016
Workflow is constant which makes for a relatively busy and fast moving day. Co-workers and job culture is great, but management isn't so great in that clear-cut training isn't provided from the start, protocols change from one day to the next without any notification, and most supervisors don't have a medical background making them unfit for their positions in a medical claims office. Also medical benefits are expensive with no option of opting out. Much improvement is needed for this office to begin to run smoothly.
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Would love to work for a growing company
Customer Service (Former Employee) –  Tucker, GASeptember 8, 2016
A typical day at work is getting there early first of all, then getting things in order and organized. I have to check emails for updates, also check voicemails and return calls if needed. I make sure that my software is running correctly and that everything is in order as far as work so that I can have a productive day!
Pros
Incentives
Cons
Not having the proper tools to perform your job...
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good work experience
Senior Disability Claim Adjustor (Former Employee) –  Arvada, COAugust 11, 2016
On a typical day I would process around 85-175 disability, medical , dental and vision claims combined. I would also take approx. 35-50 phone calls from participants and medical providers. I was a go to person for help with difficult calls and simple IT problems. I also have done administrative duties such as typing letters, filing and customer service call center duties as well as receptionist duties.
Pros
Good health care Benefits
Cons
company needs to have better access to Supervisors
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Poor management. Horrible pay. No opportunity for advancement. N
Trust rep. (Former Employee) –  Seattle, WAAugust 4, 2016
Poor management. Horrible pay. No opportunity for advancement. Outdated computer systems. IT is very poor, network has problems all the time.
Pros
flexible schedule
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not Diversified
Customer Service Representative (Former Employee) –  Milwaukee, WIMarch 3, 2016
The company lacks empathy for its employees, and they can use a cultural diversity program. I enjoyed the position held with in the organization, however, the atmosphere was not very conducive to productivity.
Pros
none
Cons
none
Was this review helpful?Yes6NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Lead Claims Examiner (Former Employee) –  Covina, CAJanuary 28, 2016
I got along with everyone, started with Company as paying medical/dental claims and answering overflow customer service phone calls. The customer service portion ended about 2 years ago.
Pros
Flexible hours and was able to work from home
Cons
claims system was a little outdated
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
terrible support from IT and mgmt
not given (Current Employee) –  Pittsburgh, PAJanuary 28, 2016
no training. why is the mgr "called" a trainer? lots of needless paperwork to process transactions. System should have been updated 15-20 yrs ago. Too much work for limited staff. Grin and bear it is the motto. "that costs too much money" is the catch phrase when asking for envelopes, file cabinets, IT help, printers....whatever the request.
People are nice to work with. "let's survive together" mentality. It takes about 6 months for employees to start looking for another job.
Pros
Right on the busline. People n the office
Cons
no training, too much work (really... I am not lazy) No recognition or thank yous
Was this review helpful?Yes12NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Patient Registration/ Front desk /Scheduling
customer service (Current Employee) –  Los Angeles, CAJanuary 8, 2016
great company awesome benefits , very busy but hard work pays off lots of growth and really good training really great company to work for
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The worst company.
Analyst (Current Employee) –  Tucker, GADecember 8, 2015
Poor upper management - "throws darts to see what sticks" style of management. Frustrations are high across the company in all locations.
Cons
Poor Upper Management.
Was this review helpful?Yes6No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay place to work
Third Party Administrator (Former Employee) –  Tampa, FLOctober 30, 2015
Very fast pace. The company seems more concerned about profit than customer service. The company used to specialize in customer service.
Pros
Location
Cons
Management attitudes
Was this review helpful?Yes12No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The company did not have any type of training material.
Contribution Accountant (Former Employee) –  Wauwatosa, WIOctober 17, 2015
I was happy that the company closed down our department in Wauwatosa, WI. The manager put a brand new employee on a fund that was 4 months behind. There really wasn't anyone to turn to that knew what needed to be done. There was not training material for the fund. My coworkers were nice and tried to help out. Good benefits and salary.
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Profesional location
Training Coordinator and Quality Specialist (Current Employee) –  San Francisco, CAOctober 11, 2015
Exciting work place with a supportive upper management. To provide excellent service is knowing, understanding and delivering with confidence. Decent amount of red tape and politics, but this is expected of a big company. The most enjoyable part of the job is helping the team be better on their job function. From time to time a team member can be non-receptive, but with proper and redirecting an explanation can help.
Pros
excellent medical coverage
Cons
high cost of medical benefit
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company
Customer Service Claims Representative (Current Employee) –  San Pedro, CAJune 18, 2015
Great company , great benefits lots or work to do , everyone is fun to work with lots of work load im done writing this reviwe===ew
Pros
none
Cons
amazing
Was this review helpful?Yes6No7Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Death trap
Member support (Current Employee) –  usaJune 16, 2015
Run as fast as you can. All this company does is take things away from employees. Accounts are leaving fast. There's no support from upper management. Nobody knows what they are doing. Once you walk in the door all your life is sucked out of you until you leave at the end of the day. Let's just say it's daytime prison. The benefits are not good even for being Union. Take this as a warning... You've been warned
Pros
Can go home at night
Cons
not enough room to write them all
Was this review helpful?Yes31No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
All quality employees are fleeing this company under its new management
Front-line worker (Former Employee) –  SeattleMay 21, 2015
Zenith American Solutions is a recent merger of two companies - Zenith Administrators and American Third Party Administrators. Ever since the merger, all quality employees have been fleeing this company en masse because of the management style of the new owners who are venture capitalists. They operate on a bare-bones policy by taking advantage of the front-line workers who actually work to promote customer service and client retention in favor of lining the pockets of its new top-heavy management. Their clients have been slowly realizing this and are gradually leaving for other Third Party Administrators. The top-dog, Art Schultz, hopes to grow the business by hostile take-overs of its competitors. The smart potential new hires and new clients will look elsewhere for a business partner who better supports their values and goals.
Was this review helpful?Yes34No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Over all good feeling to work with them.
Accounting Assistant (Former Employee) –  Covina, CAFebruary 3, 2015
Always busy as soon as entered in the office.I learned more about Client Investment with Investment Consulting Company.It was liketeam work
Pros
Flexible Timing
Cons
some time have to work during weekend
Was this review helpful?Yes9No5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very busy - very little down time
Eligibility& Enrollment Coordinator (Former Employee) –  Albuquerque, New MexicoJanuary 9, 2015
Very busy office both walk-ins and telephone. Handled benefit fund for local union which included medical claims questions & issues as well a 401k questions.

Applied administrative knowledge to set up this office, which had not had a qualified person for over 5 years. I acquired knowledge about how a national union works; handling Medicare questions from retirees as well as assisting those going into retirement with their questions; as well as claims issues, especially as they pertained to the changes that came from the Affordable Care Act (Obama Care).

This office went through 3 managers in 5 yrs. The 3rd traveled from the east coast to keep a handle on this office. There was little or no oversight of my desk, as there were never any problems. When this branch office closed (October 2014), there were only 3 employees - myself, the cost accountant and the account rep. (who flew in every couple of weeks).

Hardest part of the job was finding answers in a timely manner.

The most enjoyable part was the feeling of helping people understand the issues that were causing them confusion.
Pros
able to work at my own pace
Cons
Too little assistance when needed (when co-worker went out on maternity leave, I was required to use up my PTO - on Wednesdays
Was this review helpful?Yes16No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Data driven
Customer Service Representative (Current Employee) –  Spokane, WAJanuary 4, 2015
Strong Corporate culture; lack of training in lower levels.
Was this review helpful?Yes13No4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good work enviornment
Benefits Administrator (Current Employee) –  Houston, TXJuly 8, 2014
Loved working here, the manager was a great, she was a people person, and hands on.
Was this review helpful?Yes5No6Report

Overall rating

3.3
Based on 39 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.1
Job Security/Advancement
2.5
Management
2.6
Culture
3.0

Zenith American Solutions Reviews by Location