Very busy - very little down time
Eligibility& Enrollment Coordinator (Former Employee) – Albuquerque, New Mexico – January 9, 2015
Very busy office both walk-ins and telephone. Handled benefit fund for local union which included medical claims questions & issues as well a 401k questions.
Applied administrative knowledge to set up this office, which had not had a qualified person for over 5 years. I acquired knowledge about how a national union works; handling Medicare questions from retirees as well as assisting those going into retirement with their questions; as well as claims issues, especially as they pertained to the changes that came from the Affordable Care Act (Obama Care).
This office went through 3 managers in 5 yrs. The 3rd traveled from the east coast to keep a handle on this office. There was little or no oversight of my desk, as there were never any problems. When this branch office closed (October 2014), there were only 3 employees - myself, the cost accountant and the account rep. (who flew in every couple of weeks).
Hardest part of the job was finding answers in a timely manner.
The most enjoyable part was the feeling of helping people understand the issues that were causing them confusion.
able to work at my own pace
Too little assistance when needed (when co-worker went out on maternity leave, I was required to use up my PTO - on Wednesdays