Pros: free lunches once a mont, birthdays, holiday parties
Cons: training, organization, and a full understanding of the department
Every morning starting as early as 5 am, The team goes through each account on positive pay and reviews images of checks to verify if non fraudulent or fraudulent checks. Sends report to Treasury Management who then forwards to the commercial account clients that reviews the information. Makes a decision to pay or return checks we have sent for them – more... to review to make final decision. I learned a lot about Official checks and the process it goes through to ensure that the funds are there and that there is enough funding to support the funds and then if the check clears.
I worked with some really great people who had knowledge in all different areas. Which helped as our department had our fingers in a lot of different or "what do we do this" items.
The hardest part about this position was it was not as consistent as it could have been. Training was also another issue. There is no real training. We had a manager that was new to the department and couldn't helps us in a lot of areas so we didn't know where to turn to for help. Plus they worked from home a lot and when things got heated we had no manager to offer when they asked for one. However we did our best to handle the issue and researched our selves to find answers and managed as best as we could.
Most enjoyable was when we started to format our daily tasks and able to finish on time or even early by making a few adjustments here or there to help better improve our proficiency. Also documenting how things are processed so when and if we had a new hire there was updated and current documentation. To improve on the lack of training.
Over all I really enjoyed that job and was on a career path to manager. Unfortunately I moved out of stated and that was that. – less