Zipcar Employee Reviews

Found 28 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great team that once was
Account Executive (Former Employee) –  Philadelphia, PAJune 6, 2017
Zipcar is undergoing a complete overall by its parent company AvisBudget Group. Since the acquisition AvisBudget has struggled to comprehend the service and has reduced the value proposition and value of the Zipcar brand. Member and account services have decreased steadily as has car condition and overall quality of the service. This is making it very tough to do one's job. All that being said it is a wonderful company with talented, creative and upbeat employees. Many have been let go since the acquisition but many are still there awaiting news that they have been let go.
Pros
Great culture and co-workers at Zipcar.
Cons
AvisBudget is an old fashioned company struggling with a cool brand
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not much room for growth
Fleet Coordinator (Current Employee) –  New York, NYJune 5, 2017
People can really learn a lot about dealing with customers and fleets working here. Also the people are generally awesome to work with. However the company was bought out by a larger corporation and entire departments were laid off. Lots of great people were let go or left after the buyout.

Open job positions are filled by outside hired candidates instead of current employees, so there is not much room for growth in the local offices.

It IS a fun and casual work environment, I've learned a lot about the business. Management is accommodating and flexible. However the job positions will begin to stagnate due to lack of upward mobility.
Pros
Dress code is casual, good work/life balance
Cons
No room for growth
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Could Have Been Great
Fleet Coordinator (Former Employee) –  New York, NYMay 17, 2017
Unfortunately, my career with this company started great and quickly went downhill. Management and executive leadership quickly fell out of touch and it seemed, didn't quite value the work their employees did.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fleet associate
Fleet Associate (Current Employee) –  Richmond, VAMay 15, 2017
i have enjoyed working for zipcar it is a great company i love my job. it has been a great job. my supervisors are great, i enjoy my role and responsiblity as an FA.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to learn great customer service skills
Customer Service Specialist (Former Employee) –  Peoria, ILApril 10, 2017
Zipcar is a very fast pace environment. There are almost no times when there aren't participants on the phones needing assistance with reservations and cancelations and help finding the location their car is in. This business services all types of people with any and every need you might think of. This company is highly motivated to customer satisfaction and being true to the brand.
Pros
Proud brand, good pay, discount
Cons
high volume, high pressure
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Super Fun
Brand Ambassador (Former Employee) –  OregonJanuary 25, 2017
The team was very supportive and always were into taking in new ideas of how to boost sales. Management was very helpful and you get to drive the cars for all the events.
Pros
Great Co-Workers and Managment
Cons
Temorary work
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
You'll stay for the people
Manager (Current Employee) –  Boston, MANovember 11, 2016
An overall good place to work. The organization is in constant flux with leadership team members leaving. The company is unsteady and management refuses to listen. Lots of people have left but they haven't addressed the issues that cause people to leave.
Pros
Good Work/Life Balance
Cons
Bad management, Poor compensation, Terrible benefits
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
one of my favorite companies
Member Service Manager (Current Employee) –  New York, NYSeptember 14, 2016
Love working here. when the going gets tough the tough get going with this company. Great support system and great room for growth.
Pros
work environment, co-workers
Cons
salary, expectations
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Zipcar, Zipcar, Zipcar - What happened
Coordinator (Current Employee) –  New York, NYAugust 18, 2016
Zipcar used to be an amazing company to work for. Over the years it has slowly declined after taken over by Avis. The culture has faded and real management is non existant. The biggest recommendation i have for Zipcar is take care of your people and they will take care of you.

Will i miss working here, somewhat but overall? no, not at all.
Pros
flexible schedule
Cons
micro managing, rude managers, unprofessional environment
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The decline of Car Sharing
Fleet Manager (Former Employee) –  New York, NYAugust 1, 2016
Once a great company...now a mess.
Exciting fast paced work atmosphere that is run by a leadership team in both NY and Boston that really does not understand car sharing. Since the buyout form Avis the company has continued to fall as the ABG has not idea how to run a car sharing low touch model. The IT systems do no integrate and all the efforts to do so are consistently hampered by poor budgeting. If you want to apploy as an associate or coordinator go ahead but as a
Pros
great 401K and occasional Beer cart
Cons
poor compensation, confused and unethical sr leadership. Lack of training
Was this review helpful?Yes 2No 1Report

Want to know more about Zipcar?

Ask a question
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Exciting and Friendly Environment
Artist (Current Employee) –  Franklin, WIDecember 22, 2015
The few people I have worked with during the events I do live art at have been a pleasure to be around. Good chemistry between the marketing associate and I. I also have free reign as to what design I want to paint on the Zipcars.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
turn the other direction and dont waste your time.
Fleet Manager (Former Employee) –  New York, NYDecember 19, 2015
upper management is run by people with fitness and hospitality experience which has no relevance with Automobiles at all. upper management hires externally theyre (friends) from fitness and hospitality, Zipcar's motto is: its not what you know but who you know. employees are quitting left and right. seniority is not worth a dime here, the day 1 employees are fed up with the new upper management micro managing and giving multiple projects and not being compensated for it. Zipcar will say they will pay you $51,000 a year but what goes into your pocket is $26,000 a year. medical benefis are terrible, Aetna, is one of the worst insurances out there, the co-pay is ridiculous ! taxes are insane, theres no more overtime.
Pros
None
Cons
dont get me started, just read my review and you will know what i mean.
Was this review helpful?Yes 15NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace in a unique contemporary environment with a ping pong table
Market Manager (Current Employee) –  Dallas, TXJuly 21, 2015
Extremely creative work environment with superb upper management. Not much room for growth within the company. The company overall is a great company.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good experience as an Intern
Brand Ambassador (Former Employee) –  Santa Cruz, CAJune 22, 2015
The internship builds your communication skills as tabling and emailing are constant marketing tools used to promote Zipcar membership. It was a good experience being able to talk with many people although it is rough at times since a lot of students will just pass you by.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company is growing and will continue to grow
Fleet (Current Employee) –  San DiegoJune 4, 2015
Although the company is growing, this year they are cutting back a lot in order to grow. Which means no raises or hiring new people to help the workload. More work, same compensation. I enjoyed the atmosphere and the start up mentality of the company but in a small market you have no voice and little support.
Pros
Small Office Great Communication
Cons
No advancement, more work since we are a small market. Unfair compensation
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and forward thinking company
Independent Contractor (Current Employee) –  Philadelphia, PAApril 6, 2015
Organized music distribution with corporate executives in Los Angeles, San Diego, Portland, Sacramento, Minneapolis, Toronto, Philadelphia, Miami, Chicago and Washington, DC.

Coordinated Twitter, Instagram and Facebook campaigns.
Was this review helpful?Yes 1No 5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A changing environment
Marketing Assistant (Current Employee) –  Boston, MAMarch 11, 2015
Simply put, a start-up gets bought out by a big corporation and the inevitable outcome is change.
There is no genuine 'good' or 'bad' - it just is what it is.
Zipcar is a company in flux.
Many of the major players have changed, the benefits have changed (sadly, for the worst), and the mood has changed.
The people are WONDERFUL. The team in place does a fantastic job hiring happy go-getters and I'm proud to work with and for them.
However, the pay is poor and the culture is running it's due course where Big Brother is concerned.
Again, neither good or bad, it just is what it is. I'm used to the style of the start up and hope to find that again. The Corporation that now owns the company has always done things a certain way and I fear they haven't a clue how to handle their new step kid.
Pros
Great coworkers, casual attire.
Cons
Terrible benefits and broken pay scale.
Was this review helpful?Yes 10No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Zipcar Brand Ambassador
Brand Ambassador (Current Employee) –  Boston, MAAugust 14, 2014
Fun work culture that promotes a healthy work/life balance. Compensation is relatively low and management is inexperienced and can border on unprofessional.
Pros
Schedule flexibility
Cons
Low pay
Was this review helpful?Yes 6No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun Place to Work
Market Fleet Supervisor (Former Employee) –  DenverApril 15, 2014
Fun place to work,
Very fast paced and goal oriented.

Can be challenging at times and sometimes the days can go a little long but the rewards are great and the people are very fun to work with.
Was this review helpful?Yes 9No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun in the summer
Fleet Associate CU Campus (Current Employee) –  Champaign, ILFebruary 25, 2014
Summer job is GREAT!!..This past winter was really tough with all the bad weather. Cars kept having dead batterys and got stuck in the snow everyday. Was a rough winter to work outside.
Pros
get to be outside, freedom to work what fits in your schedule
Cons
Winter
Was this review helpful?Yes 9No 7Report

Want to know more about working here?

Ask a question about working or interviewing at Zipcar. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 33 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.7