Account Executive (Former Employee) – Philadelphia, PA – June 6, 2017
Zipcar is undergoing a complete overall by its parent company AvisBudget Group. Since the acquisition AvisBudget has struggled to comprehend the service and has reduced the value proposition and value of the Zipcar brand. Member and account services have decreased steadily as has car condition and overall quality of the service. This is making it very tough to do one's job. All that being said it is a wonderful company with talented, creative and upbeat employees. Many have been let go since the acquisition but many are still there awaiting news that they have been let go.
Great culture and co-workers at Zipcar.
AvisBudget is an old fashioned company struggling with a cool brand
Fleet Coordinator (Current Employee) – New York, NY – June 5, 2017
People can really learn a lot about dealing with customers and fleets working here. Also the people are generally awesome to work with. However the company was bought out by a larger corporation and entire departments were laid off. Lots of great people were let go or left after the buyout.
Open job positions are filled by outside hired candidates instead of current employees, so there is not much room for growth in the local offices.
It IS a fun and casual work environment, I've learned a lot about the business. Management is accommodating and flexible. However the job positions will begin to stagnate due to lack of upward mobility.
Fleet Coordinator (Former Employee) – New York, NY – May 17, 2017
Unfortunately, my career with this company started great and quickly went downhill. Management and executive leadership quickly fell out of touch and it seemed, didn't quite value the work their employees did.
Great place to learn great customer service skills
Customer Service Specialist (Former Employee) – Peoria, IL – April 10, 2017
Zipcar is a very fast pace environment. There are almost no times when there aren't participants on the phones needing assistance with reservations and cancelations and help finding the location their car is in. This business services all types of people with any and every need you might think of. This company is highly motivated to customer satisfaction and being true to the brand.
Manager (Current Employee) – Boston, MA – November 11, 2016
An overall good place to work. The organization is in constant flux with leadership team members leaving. The company is unsteady and management refuses to listen. Lots of people have left but they haven't addressed the issues that cause people to leave.
Good Work/Life Balance
Bad management, Poor compensation, Terrible benefits
Coordinator (Current Employee) – New York, NY – August 18, 2016
Zipcar used to be an amazing company to work for. Over the years it has slowly declined after taken over by Avis. The culture has faded and real management is non existant. The biggest recommendation i have for Zipcar is take care of your people and they will take care of you.
Will i miss working here, somewhat but overall? no, not at all.
Fleet Manager (Former Employee) – New York, NY – August 1, 2016
Once a great company...now a mess. Exciting fast paced work atmosphere that is run by a leadership team in both NY and Boston that really does not understand car sharing. Since the buyout form Avis the company has continued to fall as the ABG has not idea how to run a car sharing low touch model. The IT systems do no integrate and all the efforts to do so are consistently hampered by poor budgeting. If you want to apploy as an associate or coordinator go ahead but as a
great 401K and occasional Beer cart
poor compensation, confused and unethical sr leadership. Lack of training
Artist (Current Employee) – Franklin, WI – December 22, 2015
The few people I have worked with during the events I do live art at have been a pleasure to be around. Good chemistry between the marketing associate and I. I also have free reign as to what design I want to paint on the Zipcars.
turn the other direction and dont waste your time.
Fleet Manager (Former Employee) – New York, NY – December 19, 2015
upper management is run by people with fitness and hospitality experience which has no relevance with Automobiles at all. upper management hires externally theyre (friends) from fitness and hospitality, Zipcar's motto is: its not what you know but who you know. employees are quitting left and right. seniority is not worth a dime here, the day 1 employees are fed up with the new upper management micro managing and giving multiple projects and not being compensated for it. Zipcar will say they will pay you $51,000 a year but what goes into your pocket is $26,000 a year. medical benefis are terrible, Aetna, is one of the worst insurances out there, the co-pay is ridiculous ! taxes are insane, theres no more overtime.
dont get me started, just read my review and you will know what i mean.
Brand Ambassador (Former Employee) – Santa Cruz, CA – June 22, 2015
The internship builds your communication skills as tabling and emailing are constant marketing tools used to promote Zipcar membership. It was a good experience being able to talk with many people although it is rough at times since a lot of students will just pass you by.
Fleet (Current Employee) – San Diego – June 4, 2015
Although the company is growing, this year they are cutting back a lot in order to grow. Which means no raises or hiring new people to help the workload. More work, same compensation. I enjoyed the atmosphere and the start up mentality of the company but in a small market you have no voice and little support.
Small Office Great Communication
No advancement, more work since we are a small market. Unfair compensation
Marketing Assistant (Current Employee) – Boston, MA – March 11, 2015
Simply put, a start-up gets bought out by a big corporation and the inevitable outcome is change. There is no genuine 'good' or 'bad' - it just is what it is. Zipcar is a company in flux. Many of the major players have changed, the benefits have changed (sadly, for the worst), and the mood has changed. The people are WONDERFUL. The team in place does a fantastic job hiring happy go-getters and I'm proud to work with and for them. However, the pay is poor and the culture is running it's due course where Big Brother is concerned. Again, neither good or bad, it just is what it is. I'm used to the style of the start up and hope to find that again. The Corporation that now owns the company has always done things a certain way and I fear they haven't a clue how to handle their new step kid.