About ZocDoc
On the ZocDoc Operations team, we're all about empowering patients so we can build a better healthcare system together. That means we spend much of our days answering emails and phone calls from the patients and doctors we serve. But there's a very special time in every Ops Associate's life when we get some quality time outside of the office with peers – more... and mentors. We call it the Opsathon.
Opsathon is a special weekend retreat which we use to brainstorm on projects that can change the world of healthcare, bond over Wilson Phillips, and plot to kill each other in a (mostly) friendly game of Mafia or Kick the Can.
The first Opsathon of 2012 began with some very well-planned coverage of the OR (Operations Room - get it?). While most of us stayed in the New York office to cover phones and email service for the first part of the day, a small part of the team scouted the territory ahead. They prepared our rented house by setting up wireless internet coverage and phone forwarding, so that when the rest of the team left the New York office, phones and emails could be re-routed to the "Mobile Ops" team in the Hamptons. This way, not a single call was dropped and we were able to provide consistent service to the doctors and patients who need us!
Once everyone arrived, we had our usual Friday Night Activations Party during which we research, verify, and qualify all the doctors who are joining our service. (Whoever qualifies the most doctors gets to wear the coveted ZocDoc super hero cape!) Once every doctor was qualified and every patient was put first, the Ops Associates began a round of Mafia, whereby the once-unified family unraveled into a mire of alliances, accusations, and assassinations!
In the morning, once recharged and breakfasted, the team dove into some very creative projects that we wouldn't normally have the opportunity to do during the busy workweek. Some of us discussed how ZocDoc can maintain our level of excellent customer service and quirky internal culture as we grow and expand. Some of us delved into the more technical side of improving ZocDoc's features and workflows.
The afternoon was then spent on self-reflection with a Meyers Briggs personality exam. This was a great way for us to assess how we work together as a team, and how we can better relate to each other and to patients and doctors. – less – More from ZoomInfo »
Working at ZocDoc
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