Great people but little to no opportunities for career advancement
Processer (Current Employee) – Overland Park, KS – February 9, 2016
The people at Zurich are amazing, they are always willing to lend a hand and generally go above and beyond. I would say the Zurich culture and the commitment to community service is pretty amazing as well. This biggest problem I found is there are no opportunities for development or career advancement.
Customer Care Professional II (Current Employee) – Colorado Springs, CO – July 26, 2016
Its an alright place to work. Benefits are good and pay is ok. If you have any insurance experience it will be pretty boring. Days are mundane and not very stimulating. Management is helpful but you shouldnt need them much except on unusual claims. Advancement is possible but you have to wait a year to apply and have manager approval. Easiest job ive had and i cant wait to move to a different position or change companies. Apply to be an underwriter or adjuster first if you can, otherwise youll be stuck for a year when you're qualified for a better position. A lot of people have been there for a while which is cool for them but it's just a place im passing through.
1 hr lunch, up to 23ish paid days, good experience for those new to insurance
Boring day to day, wait for advancement, not challenging
Underwriter (Former Employee) – New York, NY – July 26, 2016
I was excited about working at Zurich however quickly I became concerned about job retention. The person who had been in my new position for 4 years prior to my hiring had not performed well. High dollar claims had come in for years which was certainly due, at least in part, due to this person's low job performance. Sure enough, after only 2 years with the company, the claims were so high that I lost my job as part of the 8,000 massive layoff in 3/2016. In addition, it was problematic to me that long term managers who were neglectful of watching the bottom line were all retained while those of us who were high level performers were all let go. Don't fall into the trap at Zurich. It was once a profitable company but they have years and years to go before they can re-establish their once respectable reputation.
Poor benefit plan, incompetent management, no job security, men favored over women employees
Account Executive (Former Employee) – California – August 13, 2016
The position and culture is fantastic until you realize that not all employees are created equal. I witnessed multiple employees fired for no reason, even with superb performance. No questions asked. Terrible for security and advancement, you begin to worry about your position almost daily regardless of how well you perform. Work environment is hostile and management is corrupt with power, doing what they please without any over-site from the executive team, and when any "issues" come to light the management is protected.
Claims Specialist II (Current Employee) – Rocky Hill, CT – May 13, 2016
Handle all casualty claims start to finish. Take in new claims review Coverage in detail to make sure no issues. If Issues attempt to resolve or issue reservation of rights or denial if needed. If coverage is resolved then go into investigations speak with Insured and all parties on insured side who have knowledge of the claim get full description. Call claimant and any witnesses. If claimant is representatives call them. review any unusual issues with management or refer to SIU. I work independently. I evaluate and resolve cases to conclusion with in authority limits and keep the insured informed of the claim. I assist co-workers and mentor younger ones in how to approach certain aspects. I handle all types of litigation. I have good rapport with my Defense counsel and Plaintiff counsel. The most enjoyable part of my job when I resolve aged pending cases or I am able to obtain a Defense verdict on cases we agree to take through to trial/
Business Analyst (Current Employee) – Schaumburg, IL – May 10, 2016
Met and worked with a lot of hard working, talented, and smart people. Above average salary, but if you are not in your seat, you are not working. Management does not have the trust of the employees. Managers say one thing and do another. No trust, no guidance, and a very "take care of yourself" mentality when it comes to upper management. They do not have the best interest of their employees in mind.
Great people to work with, not so much to work for. Go thru layoffs every 3 to 4 years, so beware!
Claims Service Representative Tier 2 (Former Employee) – Schaumburg, IL – August 7, 2016
Lots of phone calls, ongoing diary and settlement resolution. Best part of job was co-workers. Hardest part of the job was having to review every file with a manager. It was difficult to move up in the company. Looking to move into a higher level position with more exposure was difficult
Typical day was doing search for new claims, contacting insured, documenting file and preparing file for next course of action. Manager was awesome, my team was awesome and I am grateful to Zurich for this training me and promoting me while the business was here in Maryland.
Caregiver (Former Employee) – Schaumburg, IL – September 27, 2016
I really enjoyed working for Zurich. I was treated with respect and always in a timely manor with professionalism. I really enjoyed working with Dawn Kondratowicz. She is an awesome insurance adjuster. She was very helpful and a pleasure to work for.
Customer Care Professional III (Former Employee) – Colorado Springs, CO – September 30, 2016
The salary is lacking and the health benefits are terrible and there is not a lot of room for advancement unless you want to move out of state. Over all I enjoyed my experience and learned a lot about the insurance industry.
Counsel (Former Employee) – New York, NY – July 8, 2016
I worked with a highly qualified and diverse group of co-workers. The management of the company was highly qualified and had a significant work ethic. The company was highly thought of in the insurance industry worldwide. It was employee focussed and had significant benefits. A number of employees worked there for their full careers.
great work situation, excellent pay and reputation
Account Executive (Current Employee) – New York, NY – July 4, 2016
Due to the current management of expenses, yet initiative for profitable growth, we have seen out resources become a bit stretched, although we are doing the best we can with the current environment. The push for reduction of expenses is not a trait specific to my company or even my industry, in 2016 we have seen a push for expense reduction like no other.
Claims Specialist (Former Employee) – Rocky Hill, CT – May 26, 2015
The company itself is very stable, offers many potential opportunities, and generous compensation. Senior management in my region was very supportive of career development. However, team managers, who you deal with on a much regular basis, absolutely leave much to be desired - problems with lack of interest, excessive case loads, ignoring submitted closings, and internally promoted managers not recognizing that they are now a member of management and acting accordingly versus acting like they were still a front line employee. Also, despite senior managements support of career development, actually being able to branch out into other areas of the company are limited by preferential treatment and arbitrary hiring policies (ie: not being able to switch roles within a year of receiving a title bump). End of the day, it's another job in claims, nothing more.
They talk a good game regarding career advancement in different LOB areas but do not deliver
Claims Assistant (Former Employee) – Woodland Hills, CA – August 17, 2016
A typical day at work was as a lot of different task that had to be done in time frames. Answered phone call, returned phone calls, Set up appointments, interpreters, replied to Government documentation request.
Claims Adjuster (Former Employee) – Rocky Hill, CT – September 10, 2016
Zurich is a very professional and diverse organization. I greatly enjoyed working with various insured's and handling claims for their properties. I was recognized many times for my professionalism and abilities and resolving claims.