Zurich North America Employer Reviews

This department is poorly managed. Turn over is high and the overall work environment is very negative. The two managers running the department bully and talk poorly about their employees to other staff members. It was just an awful experience.

I really liked working here. A typical day in the Zurich Care Center is processing claims into our database for the adjusters to handle. Management is always there for you, and willing to help you grow into a better employee. The co-workers here are all very friendly and helpful. I would say everything about the Care Center is enjoyable, from the people – more... to the work. I really like coming to work and helping customers with their issues. – less

I was very disappointed in the management team in the office. It seems that the focus is numbers only; not making sure that ALL the employees are happy and not just a select few; and the select got what they wanted and left.
Higher level adjusters have resigned because the work load is so heavy which leaves other adjusters vulnerable and have to shoulder – more... the blame for decisions both upper and middle management have made. The brokers are allowed too much input in claims activity and Zurich will not back its employees. We had really good employees and management ran them away to the point of a skeleton crew. If you want to have the proper tools to do your job and learn at the same time, Zurich is not the place. They promise the moon but do not deliver. – less

Employs talented and hard working people. Developing more of a regional employment approach in recent years.

a typical day at work was collecting on pastdue items and handling any discrepancies and disputes.

Very unprofessional and uneducated manager. She can barely speak English and plays favorites in the office. A typical day of work involves wondering what to do because she doesn't clearly explain what kind of work you are supposed to do, what are your expectations, and how to do the job right. I can't understand how they can have a manager in place – more... who barely speaks English and its not a leader. – less

Enjoy working. Had to leave due to downsizing. Missed the good benefits and have not found a company that matches it.

They were attempting to set up a professional liability team in Texas, but they were not ready to deploy their product in an effective way. Therefore we only wrote very few policies and felt it was a waste of time.

One of the best places you could ever work. The energy is always positive and everybody is always friendly.

The Atlanta office is very unorganized. The turnover is very high. Level 2 reps leave the company only to be replaced with trainees. All of the experienced management staff have all resigned and new inept managers are in place. Initially, I believed it was just the Atlanta office that lacked leadership. However, I have come to know it is company wide. – more... This large company operates like a small nonstandard company with about ten employees. Benefits are horrible. Company is self insured so they are trying the keep the expenses low. If you are offered a position, run don't walk in the opposite direction. – less

Do not know well because I worked in Asia. Great organization where you can sharpen your financial skills

Same as previous review i have already posted, must be an error in the system? Good company, lower pay, always looking to cut costs, but not untypical.

Never a typical day in the role of a Governance Analyst. Work closely with outsourced team in India and Poland through reporting, emails, and weekly conference calls.
Great co-workers
The ability to create, assist, and resolve are the most enjoyable aspects of this job.

Begins at 7:00am
Updates on WC Laws
Micro-management
Great co-workers
Balancing work and home life
Resolving Claims

I was never bored. I learned something new each day in all aspects. My closest associates at work were very kind and experienced.

Zurich was a great place to work. I felt challenged in my work and that was rewarding. I learned about the different facets of the insurance industry. During my time there I received a Bronze Award for my work.

Zurich in Omaha used to be a good place to work. Only thing left is some nice employees. Speculation is that Zurich wants to close the Omaha office as there are about 1/2 the people there compared to when I started. Zurich seems to be working an active plan to move jobs to Schamberg and KC, and out of Omaha.

The have eliminated some very good IT systems – more... and replaced them with outsourced systems from corporate supported from india that are huge steps backward making it much harder to get the work done. When employees complained how bad the systems were, they were told to 'get or board' or you will be fired. One senior claims examiner refered to the new systems as 'horrible'.

Senior management only seems to care about their short term bonuses, and moral is terrible. Employees are treated more as cost centers than as employees.

Most good employees are actively looking for new positions outside the company. Claim examiners routinely have far more claims than they are supposed to, making it an impossible task to take care of customers.

Stay away from this place and all of Zurich if you can. It's truely sad to see how Swiss management has ruined what used to be a good place to work. – less

When it was Universal Underwriters, it was the best place I'd ever worked. When Zurich took over, it became one of the worst. There is no job security. Watch your back, because it becomes survival of the nastiest. Managers advise you to keep your resume up to date. Management doesn't do much. Some get ahead by sleeping with their bosses. Certain small – more... groups are protected by management, while other good workers are sacrificed. – less

Support, manage, and oversee multiple offices within a geographic zone with the focus of managing, analyzing and implementing cost containment measures and operational processes in support of ZNA Global platform.

The average day included reviewing reports, and going over journal entries to watch activity on accounts, working with other departments when there were discrepancies to find the solutions.

The work duties were never completely defined because the entire accounting department worked together and helped others when we had extra time and vice versa.