Call Center Agent
DialAmerica - Buffalo, NY

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We are currently hiring for our Call Center Agent position. As a Call Center Agent you will be working with our industry leading clients contacting their prospective customers and enhancing their existing accounts by phone.

Job Responsibilities:

  • Contact our clients’ prospective customers to offer their products or services
  • Responsible for maintaining high quality standards
  • Continually maintain a working knowledge of our clients’ products, services and promotions
  • Make recommendations according to customers’ needs
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.

At DialAmerica, It’s Simple; We Love Our People

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace-ordinary people do extraordinary things.

We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest tenured management staff in the industry. At DialAmerica, we invite you to bring your skills and expertise to our team and supply the fuel for growth.

Who We Are:

DialAmerica is one of the nation’s largest privately held teleservices companies. Headquartered in Mahwah, New Jersey Dialamerica has 23 call centers located throughout the United States.

Over 3,800 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors, including financial services, communications, healthcare, pharmaceutical, technology, marketing, and fundraising, consumer products, energy and others.

Benefits of Joining the DialAmerica Family

At DialAmerica we are not your typical company, we provide flexible and professional opportunities in a great working environment. If you want to work with others that are passionate and enjoy your job; then look no further.
We offer:

  • Flexible shifts (choose from either 9AM – 2PM or 5PM – 10PM)
  • Weekly pay & paid on-the-job training
  • Supportive & motivating staff to help you succeed
  • Performance based pay scale with incentive plans
  • Professional & upbeat office setting
  • Convenient location

COME FOR A JOB, STAY FOR A CAREER!! APPLY TODAY!
To apply, click the Apply button and complete the online application. Once you have submitted your application, select the orange "Click to Continue Application" button. This will lead you to a short assessment that will help us to match your skills with the different clients that we serve.

REMEMBER-- BOTH APPLICATION AND CALL CENTER INDEX MUST BE COMPLETED TO PROCESS YOUR APPLICATION!

Please reach out to us if you have any questions...716-932-9477


About this company
DialAmerica, headquartered in Mahwah, New Jersey is one of the nation's largest privately owned telesolutions companies. We've been around...