Why make e-Builder your next career move?
- Pride in representing one of South Florida's most innovative Software as a Service (SaaS) organizations.
- Opportunities for professional development and individual growth.
- Continuous learning from working amongst the best talent in the construction program management software industry.
- Positive corporate culture where every employee makes a difference.
- Employees are rewarded for their efforts with competitive compensation, benefits and bonus eligibility.
- Recognition and appreciation for being an integral part of the team.
The Customer Support Representative is responsible for the successful support of e-Builder’s clients. This phone support position is responsible for handling all incoming and outgoing service related calls for one or more accounts. The job is a solution based position focused on problem solving software related issues. This position requires strong verbal communication skills and consultative customer focus with an emphasis on relentless responsiveness.
- Provide answers to problems based on software product and process knowledge.
- Recommend changes to improve existing processes and perform configuration changes as needed to meet client’s requirements.
- Develop materials and deliver online training as required for new users.
- Work closely with the product development team to identify defects and provide resolutions for client’s issues.
- Troubleshoot difficult or unusual situations.
- Assist with testing strategies, conditions and evaluation of expected results.
- Document information specific to issue resolution and escalate unresolved issues to the appropriate area.
- Provide necessary monthly and weekly reporting.
- 2+ years customer phone support in a business to business environment.
- Previous experience supporting a client based software as a service is a plus.
- College degree is a plus.
- Bi-Lingual is a plus.
e-Builder offers competitive base salary + bonus eligibility along with full benefits package
e-Builder is an equal opportunity employer