Technical Customer Service Representative
e-Builder - Fort Lauderdale, FL

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Why make e-Builder your next career move?

- Pride in representing one of South Florida's most innovative Software as a Service (SaaS) organizations.
- Opportunities for professional development and individual growth.
- Continuous learning from working amongst the best talent in the construction program management software industry.
- Positive corporate culture where every employee makes a difference.
- Employees are rewarded for their efforts with competitive compensation, benefits and bonus eligibility.
- Recognition and appreciation for being an integral part of the team.

The Customer Support Representative is responsible for the successful support of e-Builder’s clients. This phone support position is responsible for handling all incoming and outgoing service related calls for one or more accounts. The job is a solution based position focused on problem solving software related issues. This position requires strong verbal communication skills and consultative customer focus with an emphasis on relentless responsiveness.

  • Provide answers to problems based on software product and process knowledge.
  • Recommend changes to improve existing processes and perform configuration changes as needed to meet client’s requirements.
  • Develop materials and deliver online training as required for new users.
  • Work closely with the product development team to identify defects and provide resolutions for client’s issues.
  • Troubleshoot difficult or unusual situations.
  • Assist with testing strategies, conditions and evaluation of expected results.
  • Document information specific to issue resolution and escalate unresolved issues to the appropriate area.
  • Provide necessary monthly and weekly reporting.

Experience/Education Required

  • 2+ years customer phone support in a business to business environment.
  • Previous experience supporting a client based software as a service is a plus.
  • College degree is a plus.
  • Bi-Lingual is a plus.

e-Builder offers competitive base salary + bonus eligibility along with full benefits package

e-Builder is an equal opportunity employer

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