Knickstape167 in Bronx, New York said: Hey guys I start training soon but I just wanted ask people who have worked in store already are there any tricks and tips you could share with us new hires to help reach quota? (Tablets, new acts, more accessory sales) etc?
How's your training so far and who was your trainer?
I'm going on my 3rd month now, and it was a bit rocky at first because there's so much to learn. What you learn from training, is going to be different in the store. Of course, the 5 key behaviors are important and should always be implemented. You need to learn how to talk to a customer, and I don't mean just upgrading/activating a phone because anyone can do that. They want you to bundle tabs, mifi's, wireless home phones, accessories, etc. Every customer should be on mobile share if they're not. 2 yr contracts are a no-no, they want you to get them on ATT Next. You need to ask the customer the right things (no open ended questions) and be able to overcome objections. Explaining and demoing is a big factor.
There's so much to know, but the best tips and tricks are going to be from your coworkers and managers because every store is different. Also, roleplaying in training is great too. Absorb the info in class. Good luck!