Hiring Process At AT&T

FromDetroitLivesInSaginaw in Bay City, Michigan said: Ok, so I've noticed that there are about 20pgs off comments so I hope you guys can be understanding if I ask a question that has been answered already. I did the AT&T app online for the Sales Consultant position, got all the way to the CCA test earlier this week, passed it, and afterwards I was informed that I would be contacted by someone else for an interview. How long will this take? I completed the test on the 10th of April. Also, after I go through the interview, how long will I have before I am on someone's payroll? I really need to begin working like YESTERDAY! ANY help would be greatly appreciated. Thanks in advance.

It took me six weeks to hear , the process is very long. It took me a total of 6 months before i was hired . Its definetly worth the wait for the benefits and pay plus the people treat u like family. I wish you the best .

Blessed in Wayne in Wayne, Michigan said: I believe the CSA interview is about your experience.

you are right is is all about experience . They may ask u the same question like 3 or 4 times to see if they really like you. Just be prepared to answer thouroughly as that is what they are looking for and i wish you much sucess on your job . Its an awsome place to work and has a lot of wonderful oportunities.

FromDetroitLivesInSaginaw in Saginaw, Michigan said: Does any one know how to get in touch with HR in Saginaw. I took the CCA test 2 weeks ago and passed. I was Tolstoy that I'd hear from someone in 2 weeks to schedule an interview. I still haven't heard anything.

Did u get an email indicating that you passed your exam? If so it should have your hr reps email information on that and u should be able to email them . There is no direct contact number most of it is done through email . If u dont have that information you will have to wait for them to call u for an interview and that shouldnt take too long . It took me about 3 weeks to hear after my test. I wish you the best .

vctr in atlanta, Georgia said: Can anyone give me some tips on taking the CSA interview? As to what questions will be asked and how did you approach them? I go in for the interview on Tuesday!!!

Tell me an experience where a customer was irrate and u solved the problem?
Tell me about a time that the customer said no to a sale and you turned that into a yes? Tell me about a time that u didnt do what a manager told u to do and how u handled that? Tell me about a time that you were late for work and why ? What was the disiplinary action taken against you? How do you overcome objections? What are your skills? What is your philosiphy on sales and customers? There are so many more those are just a few. I hope that has helped somewhat . They are looking for a star response which means situation, task, answer and response . They are looking for that on ever answer . Make sure you answer thoroughly or they will take points off. I love working here and the benefits and pay are awsome and they treat you like family . If there are any more questions please ask and i will try to assist you the best that i can. I wish you the very best and good luck on tuesday :)

Southern Gentleman in Ridgeland, Mississippi said: WOW!!! LOL! Yeah you TRULY earned that position for real. My background check is at 60% right now and it just started two days ago. And I took the Drug test today. My training class starts on June 3rd. I'm just really ready to start working for them because I seen nothing but positive reviews on this site and its good to hear how pleased people are with the company.

Wow thats funny . Well welcome abord and you will be happy that you have joined an awsome company . I love my job and the people treat you like family .

Thanks a lot for your help. One more thing I still haven't received my confirmation email for my test on Tuesday and I think the office may be closed Monday due to the holiday I am a little worried about that. She said she was going to send it but I hvent recvd it yet..

So today was my first day of orientation at AT&T in Sacramento it was really cool
my job title is U-Verse Tech and i met all my other tech's and it looks like a great team
ill start my training next Tuesday i already get a paid holiday on Monday Woot my first week they have us set up in a hotel and im going almost clear 2k in a week because of commute and overtime due to a short training week

All of my paperwork is completed so I'm all set to start in July.
This is a great forum to access for information regarding the AT&T hiring process. It is indeed a long process that requires a tremendous amount of patience and it helps to know that in advance.
Good Luck Everyone.

Okay it still says "Resume forwarded to hiring manager" about how long does it take before you get a response? it has been a week.

dude...it takes forever...i got my interview last month. the manager call and he said i am going to get hired but the hiring process is kind frozen now for some reason. the human resource should be contact me but they never did and i am still waiting.... in your case. you have to wait for the manager to call you.

killerez in Corona, New York said: dude...it takes forever...i got my interview last month. the manager call and he said i am going to get hired but the hiring process is kind frozen now for some reason. the human resource should be contact me but they never did and i am still waiting.... in your case. you have to wait for the manager to call you.

How long ago did you first apply?

i apply around April. and i have been wait....since then

Ohh okay I applied near the beginning of may so hopefully i hear back soon

What does the submission status "completed" means? Good or bad?? In the door or I might as well forget it and move on?? please help

Does anybody know why they hire so many MEXICANS !!! It kinda suck because now i see the job postings online that say "bilingual" ! I just ranting!!! Anyways i had an interview and it went well, at the time i worked for Tru Religion Brand Jeans, but they said i lived to far away !!! So this time i now work for Coach (leather goods) so hopefully ill get in this time. Do you know if Coach will work this time !!!

@chris_mimm: AT&T is a diverse company. They can hire whoever the hell they want. You live in California... wake up. Spanish is a popular language here.

I wanted to fill you all in on my experience. I've been keeping tabs on this board for about a week, so it only seems to be appropriate to chime in...

Application/testing: May 8th
1st Phone interview: May 24th
1st In-Person interview: June 2nd
2nd In-Person interview: June 6th

In a nutshell, the process has been very quick for me. There was never a need for me to call and bug HR about anything -- honestly, I'm a firm believer in waiting things out and not pestering my interviewers. As of today (June 6th), my status says: "Awaiting final decision". All of my interviews went extremely well -- no surprises, no frills. Who knows when HR will get back to me... I have no intention on calling and bothering them about that (I'd be annoyed if I were them).

My fingers are crossed, my faith is here. I will let you all know as soon as I hear back about whether or not I have been selected.

I applied for the Sales Consultant position on May 16 then took the assessments May 20. I waited about a week then I contacted a staffing rep via email asking when I should receive a call to set up an interview. I passed all assessments and I was told that I would be put on the qualified list and that the staffing manager would then look at all of the qualified applicants decide who to hire. This is weird to me because I would think I should go through an interview process first right? Could someone let me know what this could mean and whether I have a good chance or I'm just be given the run around? Thanks!

So i still haven't heard anything since my phone interview and the last time my status was updated was on the 20th ....... then today one of the job i had applied said all All vacancies have been filled....bummer but i still have the other job that say met min qual. why havent i been ask for a face to face interview...this is crazy

This reply is for colada1783, what position did you apply for and did you have previous experience with phone carriers? What do you think set you apart from the thousands of applicants?

@Pink1908: I applied for a Sales Consultant position. No previous experience with phone carriers, but I did have prior customer service experience. I'd love to answer your last question in full detail, but I would feel like I'm back at the interview -- to sum it up, I'm confident. Who knows if there were literally thousands of applicants. I saw about 15 of these postings around my area at the time I applied. I could have just been a part of a smaller applicant pool. Who knows.

Update: as of today (Tuesday) my status says, "completed". I'm not going to be complacent and assume that I got the job based on that. I haven't gotten a phone/call e-mail either, so I'm fine with waiting to see what will happen.

Take care.

Justin Wion in Tomball, Texas said: Im glad i didnt have any issues I applied April 21st and my first day was Monday may 23rd barley over a month for the whole process and its the first and only application I out in for which is a national retail field rep. And its great and everyone I work with is awesome also I barley had to do any training and this is a level 1 management position.

JUSTIN, i applied for this postion in Dallas area. I did have a face to face last week. can you teel me more about the job? How many hours a day in store and what the pay should be? I was just told I would get an offer from HR. Any help would be great!
Thank you

i currently work at at&t, they do take a long time so dont worry. they do a extensive screening and background check. just make sure this is what u want though !

hey i applied for the service technician job for AT&T in Jackson ms

i went and took the test its been three weeks i have not heard nothing from them.

i wrote to the hr person and they told me an internal recruiter will be contacting me.

can anyone tell me how long the wait is for this job before you get your first interview after passing a test or did they pick another candidate.

PLEASE HELP @ANYONE

So i still haven't heard anything since my phone interview May17 and the last time my status was updated was on the 20th ....... then one of the job i had applied said all All vacancies have been filled....bummer but i still have the other job that say met min qual. why havent i been ask for a face to face interview...this is crazy. Now i checked later on a the other job posting says inactive no longer accepting appl. so does this mean they have started interview and could i possibly call the store and ask?? any advice would be great

Ahh... This has been the most painful wait and job interview process I've ever been through. But it finally paid off! I applied for the RSC job early May and finally got word that I will start my training in July. ATT never updated my status on the careers site throughout the process. I wish everyone that applied GOODLUCK! Patiences is a virtue. =)

I've already went through my background and drug test and received my official offer now I'm just waiting to start training June 20 in Oklahoma city.. I want to know if anybody has any information on what to expect at training for retail sales consultant also can any current employees tell me how does the commission part work cuz I've never had a commissioned job before and I want to know what to expect... thanks for any feedback and Congrats to any new hires and good luck to any job seekers!!! :)

Hello again everyone -- I wanted to update you all and let you guys know that I received my contingent offer from AT&T and finally completed the background check/drug test process.

Some advice: if your status is at "Completed" and you're waiting to hear back from HR, now is the time to start gathering up ALL of your W-2s/1099s from the past 5 years. If you can't find your W-2/1099 for a certain year, call the IRS and request a W-2 transcript (it's free!). Be sure to have it faxed over to you - that will take literally less than an hour. Anyway, it's good to start getting your docs ready because chances are that HireRight WILL request date verification from those documents.

I haven't had any issues with them needing contact information. I simply put down the number of the business that can be found in any phone directory/yellow pages. If they do ask for additional contact info, check to make sure that your former employer is not out of business - that's usually the reason for HireRight needing the extra info.

Overall, this process took about a week to be completed -- no complaints here. It was very much an easy process.

:-)

Hello i have an interview/CSA assessment for a call center sales consultant position does anyone know what i should expect?

KayStevens991 in Atlanta, Georgia said: I applied for the Sales Consultant position on May 16 then took the assessments May 20. I waited about a week then I contacted a staffing rep via email asking when I should receive a call to set up an interview. I passed all assessments and I was told that I would be put on the qualified list and that the staffing manager would then look at all of the qualified applicants decide who to hire. This is weird to me because I would think I should go through an interview process first right? Could someone let me know what this could mean and whether I have a good chance or I'm just be given the run around? Thanks!

my assessment was on the 20th in atl too did they call you

Successfulmama in Snellville, Georgia said: my assessment was on the 20th in atl too did they call you

No they never called me. I emailed someone in HR she told me she would change my status to qualified and that a recruiter would contact but I never got a call or an email. How about?

Successfulmama in Snellville, Georgia said: Hello i have an interview/CSA assessment for a call center sales consultant position does anyone know what i should expect?

lol clearly didn't read this post but when did they get in contact with you and did you get any emails or something after the test? I really want to get a job there

I got the call today! They offered me the job. Now, I have to wait for a drug/background check! They also, verify edu. and work history and driving record! I am a bit worried about the driving record as I got to speeding tickets last year. I will be praying I can get this job. I really need it.

Kaystevens991 in Atlanta, Georgia said: lol clearly didn't read this post but when did they get in contact with you and did you get any emails or something after the test? I really want to get a job there

I also took my CSA on May 31 in Atlanta..and the person that interviewed me told me that I should hear from HR in around 14 days but I still haven't heard from anyone. And my status hasn't been updated since May 12.. Could someone please advice me on whether or not i have a chance of still getting a call. I emailed my HR recuiter but she will be out the office until June 27..

i took my csa today im pretty scared.. i did well until the end!! ugh

I did my CSA assessment today.. I did well until the end i really do not know... what the outcome will be..expect to be there for about an hour.. and arriving early is a must.. the parking messed me up! after they change your status to qualified they will call you in about 2-3 weeks and do a phone interview if you qualify you then will take a CSA interview . good luck fill me in

Well this is the longest hiring process of my life and I'm not even half way into it.
I applied for RSC(retail sales consultant) position on June 4th and finally received a call for a phone interview yesterday.
The phone interview was really laid-back and was fairly easy compared to any other phone interview that I had. The HR rep just briefly explained to me about the position and training and asked me two very brief and non-complexed questions. He told me that he would forward my resume' to a manager and I should get a call if they're interested.
I am so nervous! I really want this job and I do believe that I am a solid candidate. I'm stressing so bad. Can someone, anyone give me any pointers about the RSC position and what to look forward to once I am selected for an interview? Will it take a long time for them to call back? Should I call my HR rep or just wait it out?
Please & Thank you
And good luck to all future applicants and employees =)

I have been reading over this thread & it has so much helpful info. This is great!!! But I would like to share my process info with you guys... So I applied to AT&T in Birmingham, Al on June 16. I received a call from hr on June 20, this was my phone interview. He asked me to come in for a face2face the following day which was June 21, that interview went very well. When my interview was over the interviewer asked if it was ok if he called the store manager to see when he would be able to meet with me. The store manager agreed to meet with me the next day which was June 22. I met with him & the staff at his store, everyone was really nice & I think it went really well. He told me that I should be hearing back from hr... This is where I stand as of today. I'm so anxious to start!!! What do u guys think? I really hope I get it.

Just an update:
I checked my application status under my job submissions and the one that I had the phone interview for now says "met minimum requirements". From what I've read throughout this message board, I know that I should be looking forward to be scheduled for my face to face interviews soon. I have huge faith in God and I know that I am a solid candidate. I'm so excited! Guess I should start "preparing" myself for my interviews soon =)
God Bless & Good Luck

Hi, I've taken CC Audition test here in Macon,Georgia today. I was told that I would have to take another test online that will be sent to me in my email and that I should have it by the time I get home. This test has to be taken by 8am, Sunday morning. I haven't receive it in my email yet. Is there anyone in the Macon area who had the CC Audition today and also have actually received the email with the assessment test?

Hey everyone just found these forums! My application has been in the system for a while now. I see most people here are applying for store positions, wheras i am going for an On premises Technitian job.

My status has been changed in the system to "Awaiting HR review". Has anyone else been at this step. (i perused the forum but could not find anyone else with this specific status.

It looks as though they have closed the app process for this particular position, but opened up another one, so i also filled out the app for that, just in case.

I havent talked to anyone on a the phone, but they did have me already take the test for the position, which they gave us our results(pass or not) within minutes of taking it.

Just wondering what the next step might be, and if this status is a promising one.

I think total time at this point for me is about a month or so, so after seeing most ppl say it takes 3 to 6 months, im not overly worried...yet. ;)

Hi guys,

I filled out an application for a sales support representative position on June 20th. I received a call from a staffing manager on June 21st who asked me some pre-screening questions and gave me an in-person interview date and time with the regional manager. I interviewed with the regional manager at the corporate office on June 22nd, and he said that I should be hearing from the store manager for another interview. The store manager called me in for an interview on June 24th. I asked him about the process, and he said the next step is the drug test, background check, and educational/employment verification check, and if that checks out, then I do training. So far, my status on AT&T account says, "Resume forwarded to hiring manager for review," updated on June 24th.

Does anyone know what I'm supposed to expect next? Am I supposed to receive a call/email about the background check and drug testing? Is my status supposed to change? The store manager did not mention when I should hear from anyone for the next steps.

Thank you in advance, and good luck to all prospective and new hires! :)
God bless!

Victoria Pfordresher in Edwardsville, Illinois said: Has anyone ever gone through the AT&T Retail Sales Leadership program or the Business to Business Sales Leadership class? I just had a phone interview with them and the next step is an in-person interview... just wanted to make sure this was a good full-time career position.

Did you ever receive a second interview or did you get a job offer?

Mrs. Ingram said: I have been reading over this thread & it has so much helpful info. This is great!!! But I would like to share my process info with you guys... So I applied to AT&T in Birmingham, Al on June 16. I received a call from hr on June 20, this was my phone interview. He asked me to come in for a face2face the following day which was June 21, that interview went very well. When my interview was over the interviewer asked if it was ok if he called the store manager to see when he would be able to meet with me. The store manager agreed to meet with me the next day which was June 22. I met with him & the staff at his store, everyone was really nice & I think it went really well. He told me that I should be hearing back from hr... This is where I stand as of today. I'm so anxious to start!!! What do u guys think? I really hope I get it.

Mrs. Ingram,

So you went through the phone interview, the 1 on 1 interview with HR, then a 1 on 1 with the store manager, and now you're awaiting the testing/background checking, correct? If so, I'm in the same position you're in. I just had my second interview with the store manager on Friday, June 24th. My status still reads, "Resume forwarded to the hiring manager for review" which was updated on June 24th. The store manager did not tell me who I should be hearing from, but he did say my next step is the background test/drug test, etc...
Let me know if you heard back from them. :)
Good luck and God bless.

Tiesha716 in new orleans, Texas said: Is this your 1st interview? On my 1st interview i met with the hiring manager and we went over my past work history and she also asked me questions about a situation such as having a rude customer. Then i was asked to come back for a 2nd interview with the store manager and basically doing the samething just a different person... Good Luck any more questions?

Hi Tiesha716,

After you had the second interview with the store manager, what did your status change to? Mine still reads, "Resume forwarded to hiring manager for review" and was updated on the day I had my second interview, which was on June 24th. Do they contact you via email/phone call? How do you know when to take the background check and so forth?

Thank you for your time, and hope your job is going well!

Hey everyone, I'm chiming in from Atlanta, GA. These forums have looked to be very beneficial to many so I'm hopeful someone can help me out

I applied for an AT&T Sales Consultant Position here in Atlanta at the beginning of this month. I believe this is the inbound call center position. I took the CC Audition test and 2nd test on June 17th. I qualified/passed on each portion that I took.

After that I was told to just keep looking out for an email. Today is June 28th and I still haven't heard/received anything. Should I be expecting an email or a phone call? Does it normally take this long for them to contruct interviews after a testing session? Seems like it's been a speedier process for some. It just kinda sucks to feel like you might be wasting your time or something.

Hi guys,

So an update: My status changed from "Resume forwarded to hiring manager for review," to "Awaiting final decision" updated today, June 28th. It says: "The Hiring Manager is in the process of finalizing his/her decision and you are among the finalists. Once a decision has been made, you will be notified."

AHHH! So nervous! Will keep you all posted for those who find this helpful in their pursuit. :)

Prayers please! :) God bless you all!

Hi, I just took my CC Audition test on Friday and the assessment on Saturday here in Macon, GA and passed both. I was told on Friday that if I passed the test on Saturday that a recruiter would be giving me a call. I've been reading some of the entries on here and everyone's situation seems to be different. But, so far I haven't heard anything. My status was updated again today to "Testing Status Update", stating that I passed the testing phase.

Ughhhh! I just found out I missed the call from the recruiter on yesterday evening! I left a message for her to call me back. I hope she hasn't kicked me to the curb!!

So I have been offered the job for RSC in Ca. I have passed my background and drug screen and they gave me my final offer about a week ago. I am set to go to training on July 5th but still haven't received any info on where it is going to be or anything. Anyone else going to training July 5th? Im from San Francisco Ca.