I attended the RJP today and spoke with the manager & the sales support rep. They were interested in someone who could spend all of the time on the sales floor greeting customers, checking them in and being helpful with any requests.
I knew that I was being evaluated, and although I asked plenty of questions and got along well with the manager & SSR, I wish that I had been more energetic this morning. The "interview" consisted of 2 questions: why are you interested in AT&T and why should I hire you.
Observing the SSR at work several times gave me a decent idea of what to expect and he told me that the work wasn't difficult. He used an ipad to check in each customer and write down their purpose for being in the store, then one of the sales staff called a customer's name and proceeded to help the customer. The SSR straightened out product displays and immediately opened the door for customers.
The manager showed me how employees are evaluated by viewing survey results from customers. The surveys asked customers how they would rate their overall experience. Sales were important, but even more important was the customers' satisfaction. I was told that one time an entire staff was let go because they under-performed in quality of customer care.
Originally the application gave me the impression that I would balance my time between inventory management and customer service. In reality, it's quite different but it's okay with me. I hope that I was gregarious and energetic enough to pass their evaluation of me!