We have been in a turnaround situation for the past few years and there has been a lot of change, but overall I would say that its good. There are a lot of the original folks who either wouldn't or couldn't make the change, but I like where we are going. We ask for things and we get them for the most part. Compared to other jobs I've had, this job is great!
Basically we call our customers to remind them when they are due and we market to drive in new customers. We take a lot of payments on Mondays and Fridays. They make us work on Saturday, but we get a day off during the week. I didn't like that at first, but I've come to like it. We only have to work 38 hours a week.