Affiliated Computer Services Salaries, Bonuses and Benefits.

What are the average starting salaries, bonuses, benefits and travel requirements like at Affiliated Computer Services?

What do you like best about working at Affiliated Computer Services? Are there any great perks or special treats for employees?

DO NOT apply to ACS. It is a horrible company in every way. Scratch this company COMPLETELY off your list!!!

s johnson in Raleigh, North Carolina said: DO NOT apply to ACS. It is a horrible company in every way. Scratch this company COMPLETELY off your list!!!

In Oregon they only provide a 25cent merrit increase the first 30, 60 then again at 1 1/2 years, 2 1/2 yrs, 3 1/2 years and so on. So you start at a low hourly rate where the expectations of you to perform the type of work are very unrealistic and unmarketed for call center work. Over the course of working for the company for 5 years I started at 8.25 and ended at 9.75. I would have been making 10.25 but the entire quality department was eliminated without notice from the site and state for that matter and moved to Juarez,Tx/Mx. where they pay at a lower pay scale. I was in an mid level acting position for an unsaid amount of time and found out after 6 months that I was 2 days from being permeneant when a vicious rumor of my unprofessional behavior would have me removed. My theory....after being ridiculed by HR about my attitude, which no direct quote or statement could be provided to me just that I was being removed and they have the right to do that. So no fact on the basis of their complaint...thats when I got the attitude to be honest. I was offered 38,000 annual salary to perform a mid level management position that was pulled from underneath me after all my hard efforts, not to mention cleaning up an entire department, to have the position given to ...(NOW CATCH THIS)a lower paid and already salaried employee who is still working for the same pay. I have been away from ACS for about 6 months now, ever since I recieved a call while on Bereavement leave that I resigned verbally over the phone, which I never did. AMAZING !! I am very thankful to not have to be with this company anymore, their business practices are questionable and I strongly suggest that unless you are desperate for a job, look elsewhere and save yourself from feeling worthless and stuck to mandatory ot. I hope this helps!

Thanks for the info. They just posted a job here in Oregon which sounded interesting, especially since I've been unemployed for nine months. But given the consistent stories here, I'll stay far, far away. They sound a lot like STREAMS -- a call center here, which chews-up people and spits them out whenever they feel like it.

Agreed. Do not work for ACS. I currently work for them and have for 3-4 years. I have submitted about 50+ resumes to various companies as have MANY of the employees here, and nobody will hire us because of our affiliation with ACS. The engagement that I work for used to be owned by Enron, which was Arthur Anderson. ACS bought that engagement but kept all the management staff on. Stay away from this company, it is extremely corrupt, from top to bottom.

Absolutely ridiculous and mutually exclusive expectations concerning standards. You cannot win. All for low low pay. It is unbelievable the nitpicking. The emphasis on stats is crazy-making. They can know darn well you are in a particular area that lends itself to not having "perfect" stats in one or two areas but you are hounded day after day about the stats anyway. It is bureaucracy run amok. Not one iota of context or complexity in the thinking. And they (yes they do!!) encourage working off the clock while turning a blind eye. They basically force you to do it!

s johnson in Raleigh, North Carolina said: DO NOT apply to ACS. It is a horrible company in every way. Scratch this company COMPLETELY off your list!!!

only if you are desparate should you even consider working at acs. by desparate i mean homeless, no money, nothing!!!! this place is the worst place i have ever been involved with. first of all the management sucks! the only reason they are there is no one else would hire them. they change their minds constantly. we never know what we are making salarywise. some of the long time employees actually took pay cuts. we have been told we will no longer get raises. there is so much verbal abuse coming from management's mouths. you constantly hear public humiliation coming out of their mouths. they hire young kids to be supervisors, kids with no experience beyond acs or burger king. the reason is that way when acs gets in trouble, they can blame the entry level sups who know nothing and will do anything they are told. our human resource director recently left. now we have to contact an hr call center if we want to get any advice, and some of those people don't even speak english as their first language! they must be outsourced to mexico or someplace else. one woman i work with recently was told by her supervisor that he forbids her to call the hr call center (like he can stop her!). apparently she filed a complaint against this supervisor and he had to talk his way out of the mess. many of us are just waiting for the day that acs in gresham oregon shuts the doors for good. eventually this will all catch up with them. one other thing, if you have a sprint phone, chances are you speak to an acs employee if you phone customer service. my suggestion is to get rid of sprint cell service asap! they aren't doing too great, and they lie, lie, lie!

You can virtually believe anything negatively posted about ACS, except for the qualities of the rank-and-file who are generally regular people trying to scratch out a living. It's relatively easy to become an employee (they are ALWAYS hiring because they are ALWAYS firing!). Senior management (GM and above - as of 2006) is unconcerned about "the little people". What they ARE concerned about is "the bottom line". DON'T make mistakes. Don't make waves. Blend. Be small and quiet and don't attract attention except with exceptional performance. The "benefits" package is a JOKE! The medical insurance is not only unaffordable, it's WORTHLESS. Communication is TERRIBLE! Don't expect real answers to your questions from "on high". The line supervisors try their best for their people, but there's a line above them when you must compromise your morals and ethics to rise above. I know this first-hand. The Tualatin building has virtually no fresh air and you leave there with a headache if you're at all sensitive to others' recycled exhalations. When someone gets sick there, expect that you will get sick also. Everyone uses community headsets so just hope that the person(s) who used the one you pick up were sick or had lice. The Tualatin facility was always filthy and run down (remember that thing about the "bottom line?), yet you're told that it's a "step up" from the previous facility. MY BOTTOM LINE IS: If you have no other choices and MUST work there, always be looking for another job! Your average tenure there is only a few months.

Anonymous in Tualatin, Oregon said: ...I would have been making 10.25 but the entire quality department was eliminated without notice from the site and state for that matter and moved to Juarez,Tx/Mx. where they pay at a lower pay scale. I was in an mid level acting position for an unsaid amount of time and found out after 6 months that I was 2 days from being permeneant when a vicious rumor of my unprofessional behavior would have me removed. My theory....after being ridiculed by HR about my attitude, which no direct quote or statement could be provided to me just that I was being removed and they have the right to do that. So no fact on the basis of their complaint...thats when I got the attitude to be honest. I was offered 38,000 annual salary to perform a mid level management position that was pulled from underneath me after all my hard efforts, not to mention cleaning up an entire department, to have the position given to ...(NOW CATCH THIS)a lower paid and already salaried employee who is still working for the same pay...

I remember you fondly and the facts that (1) you did an EXCELLENT job and (2)cared about providing an excellent service. I, too, was accused of something that (in NO way) I could not possibly have done. I couldn't "prove" my innocence (this was not possible for someone in my position, but I do know who the actual perpetrator is) and was terminated. I wish you luck and know you'll get a reward some day, if not in this life, certainly in the next. I would hire you.

sounds like tualatin is a cesspool just like gresham!! does anyone in oregon know the attorneys who handled a class action lawsuit a few years ago? i don't know if it was just the gideon site in portland or if it involved other call centers. yesterday i heard from a former employee who got quite a settlement from them, and i have friends who also received money, but no one seems to remember the name of the law firm. i do believe that we have a great case for a lawsuit at gresham. i don't know about you guys at tualatin, but if you look at our paychecks, you will see that some of us are actually getting dollars taken out (we see a minus when we review what we were supposed to be getting). i was told it's not up to me to understand it. others were told that they didn't meet certain stat goals. that is horse pucky! we are promised a certain wage and they cannot take that away from us. when one woman questioned her supervisor, the reply was "we checked on it and it is legal." if they had checked with the bureau of labor they would have found out the opposite. several of us have filed complaints with the bureau of labor here in oregon, some still work there, some don't. believe me, they will be surprised when they found out that some of their former loyal employees are going after them, people that never made any waves. several of us are waiting for the day that the site is shut down. we just hope we will last that long, as we want to hold the door open for the gm, ops mgrs, etc. as they are escorted out, as they will never be able to get a cushy job like they have now, as they have no morales and are really not skilled. the only way they could have gotten their jobs is by selling the souls to the devil!

I worked for ACS for 6 months. From the start I was made fun of due to my age and military record by their young supervisor, who had absolutely no training or leadership knowledge. 2nd level supervisors did not help in the situation. I filed a grievance with the company only to have everyone concerned lie through their teeth. ACS Ombudsman rejected my grievance because they "could not substantiate my allegations". Having been an area supervisor for the FAA, with many management training courses under my hat, I resigned my position considering this extremely insulting. I await the Civil Rights investigation to conlude as I filed an age discrimination grievance at the federal level; something ACS cannot rig to their advantage.

anonymous5037 in Gresham, Oregon said: sounds like tualatin is a cesspool just like gresham!! does anyone in oregon know the attorneys who handled a class action lawsuit a few years ago? i don't know if it was just the gideon site in portland or if it involved other call centers. yesterday i heard from a former employee who got quite a settlement from them, and i have friends who also received money, but no one seems to remember the name of the law firm. i do believe that we have a great case for a lawsuit at gresham. i don't know about you guys at tualatin, but if you look at our paychecks, you will see that some of us are actually getting dollars taken out (we see a minus when we review what we were supposed to be getting). i was told it's not up to me to understand it. others were told that they didn't meet certain stat goals. that is horse pucky! we are promised a certain wage and they cannot take that away from us. when one woman questioned her supervisor, the reply was "we checked on it and it is legal." if they had checked with the bureau of labor they would have found out the opposite. several of us have filed complaints with the bureau of labor here in oregon, some still work there, some don't. believe me, they will be surprised when they found out that some of their former loyal employees are going after them, people that never made any waves. several of us are waiting for the day that the site is shut down. we just hope we will last that long, as we want to hold the door open for the gm, ops mgrs, etc. as they are escorted out, as they will never be able to get a cushy job like they have now, as they have no morales and are really not skilled. the only way they could have gotten their jobs is by selling the souls to the devil!

The law firm is Bailey Pinney & Associates - www.wagelawyer.com

Anyone have anything good to say about the Portland (Tualatin) site? Who is in charge?

I have a lawsuit against ACS concerning its "ABC" per-call pay practices in Washington, and I am interested in talking to other people who worked under that system. It sounds like you worked in the call center and perhaps under this system. Would you be willing to talk about it? If so, please email me at amessitt@bjtlegal.com

I am hired at ACS Pikeville,KY. manager told me base pay is 8 dollar an house and 2 dollar per call. how does this 2 dollar thing work and how much u can make out of this 2 dollar thing per day ? I want to know lum-sum how much i will be making. please reply

The ACS location in Lexington,KY on Fortune Drive is a joke -- the General Manager has a high school education, college drop out after 1 year -- has no previous Call Center experience and makes more than $100K per year. She will fire anyone at the drop of a hat - without explanation. She has set up dozens of people to be fired - she thrives on gossip and drama - she has taken numerous employees out on her drinking binges, even in the middle of the work day, and then fires them for drinking on the job - yet she bought the alcohol herself!
She will throw her own mother under the bus just to get one step forward.
The GM in Lexington approves of Supervisors dialing into the Sprint monitoring system in order to 'bill' out the Supervisors salaries, and then the Sups lay the phone down and don't take calls while dialed in.
The Sprint Manager onsite allows this to happen because he will not deal with issues.
The GM lies daily, keeps constant turmoil going, has her own 'personal parties' at her home with her 'girls' on a weekly basis - and the Sprint Manager does nothing.
One supervisor after another has affairs with their own employees, and the GM and Sprint Onsite Manager does nothing.
The site is losing money by the day, and the executives could not care less.
Why does ACS have such a bad reputation as an employer? Because all ACS's are the same. They lie, they abuse their employees, they offer nothing for benefits and the promise a good life. Sure, for those high-school educated, college drop outs who lie on their resume and get hired because no one else will hire them! One of the CEO's of ACS lives in Lexington, drives a $100K car - and they will not provide health insurance that their $10/hour employees can afford.
HYPOCRIT - THY NAME IS ACS ON FORTUNE DRIVE!

Host said: What are the average starting salaries, bonuses, benefits and travel requirements like at Affiliated Computer Services?

What do you like best about working at Affiliated Computer Services? Are there any great perks or special treats for employees?

Nothing - horrid company full of liars and managers who sleep with anyone anytime. Benefits are horrid - supervisors lie to anyone - 76% turnover annually, so what does that tell you? The GM on Fortune Drive will lie, cheat, and steal from anyone anytime. Their benefits are horrid - employees can't afford them, while the CEO drives a $100K Benz. Horrid.

New Kentuckian in Prestonsburg, Kentucky said: I am hired at ACS Pikeville,KY. manager told me base pay is 8 dollar an house and 2 dollar per call. how does this 2 dollar thing work and how much u can make out of this 2 dollar thing per day ? I want to know lum-sum how much i will be making. please reply

do not believe any manager who tries to explain your pay - yes, you'll make $8/hour and that's all you can count on. They will lie, cheat, and steal every cent of commission you are supposed to make. They will change the pay system if they think you're making too much. ACS is a total scam company. Read the reviews - go to www.jobvent.com and it's all listed for you!

Before you mistakenly apply for a position with any ACS location, please go to www.jobvent.com and read all the nastiness that is written about any company, but about ACS in particular. At least be completely informed by current and previous employees before deciding that you would want to be abused by this nasty company.

ACS is rutheless and could care less about it's employees. I for one am a careless employee who cares more about what's there to stare at on the wall than the customers I am talking to. I play World of Warcraft on the office computers (That goes to show how careless they are). I began doing this after I caught a trainer playing WOW in the training room. The pay is decent, I found this out after I stopped caring about the customer and started caring about my paycheck. I also have somewhat of an advantage since someone in management goes to college with me, this kid thought he could treat me like a dog until I saw him at a party and gave him a piece of my mind. The rest of management seems to like me. My co-workers are all great, if I started my own company I would hire them in a heartbeat. I have had money taken out of my paycheck, for no reason, and the ABC pay is a joke. After I stopped caring about the customers I was getting good Quality scores, and lots of calls, but my paychecks were still under 10hr. Now I am lazy and even more careless and i get over 10hr. My point be lazy and careless and you'll make it at ACS.

I am an attorney and I am looking for someone that worked in Lexington, KY under the ABC pay system. I just want to ask some questions about your experience working under that pay system. Please email me at amessitt@bjtlegal.com.

The Fortune Drive location in Lexington, KY is now going through 'furloughs' which mean layoffs -- if you are working on Fortune Drive in Lexington, KY please start looking for a new job. The GM was told on 8/2/09 that she will start laying off people within the next 2 weeks. Regardless of what she says about layoffs - IT WILL HAPPEN SOON! She is trying to keep the reps from running out the door until SHE can lay them off herself -- please get ahead of the crowd and start looking for a new job. Words from the GM change each day as you know - the cloud of unemployment is growing on Fortune Drive.
Notice the COO that works there drives a $100k car? Bet he won't be laid off, huh?

Hello. Here is my opinion, and experience, on ACS. They have a new call center opening up in Colorado Springs, so I applied in July. During my interview with them, I was told that I would be making 9.00 hr to start during training and then the pay would go up after the three week training. However, in training they told us a completely different pay scale. The ABC scale, which meant that maybe we would only be making minimum wage depending on our performance. Then later in training we were told ANOTHER pay scale would be used, which was based on attendance, AHT, and quality. Training was lousy, the trainers were still learning everything we were, we had barely any hands on experience. The phones weren't hooked up by the time we were done with training, so they gave us an extra two weeks in which we still barely had any hands on training, they drilled quality into our heads though, and had it not been for the phone delay, we would all have gone out to the floor blind to what quality expected from us, and blind to a plethora of other issues we did not learn in training. Now, here's the big part of my point. They fired my room mate, because she was sick during training, even though they said not to worry and just come back on that Friday. It took them a month to send out her final check, and that was only after she bugged them repeatedly. According to the law, an employer has 48 hours to cut someone their final check. Now they are doing the same thing to me. My last day was about two weeks ago, I worked one week into the pay period. Today is payday. I still haven't seen my check. I called Payroll to get some info on it, and he had no clue to the whereabouts of my check, and that he would get back to me in 24 hours. It's Friday, so that means in three days. These people contract through other places, and so they feel that they can work around the system. They are a horrible company to work for, and I do not recommend it to anybody!