Affiliated Computer Services Salaries, Bonuses and Benefits.

i dont know if its JUST washington state... i would contact the lady who was posting on here saying she was a lawyer handling the case. cuz she gave me great info on how to find out..

There is nothing positive to say about this company, they have to be the worst company I have ever had the misfortune to come into contact with. Run the other direction very, very, very quickly. They discriminate against people with disabilities by refusing to make accommodations which are required by the law (can’t imagine how they keep the government contracts they hold). When HR was confronted about this they refused to give a straight answer as to why the accommodations being asked for were not according to them accommodations ACS was required to make. Management will harass and demean an employee and often purposely target certain individuals. If you happen to be the one targeted watch out they are relentless. This company also puts people in position for which they do not have the appropriate education or necessary skills, especially supervisors and quality assurance personnel. Stay as far away from this company as humanly possible.

Thanks to all of you for all your comments. I've been unemployed for over two years, have had a couple of temporary jobs since I was laid off but that's it. I keep seeing ACS and their advertising for call center employees on the go2worksource website, careerbuilder, indeed.com and other places and can't figure out for the life of me why they would even want to promote this company and their sleazy business practices, they need to be shut down! How did this company even become a Fortune 500 company? Hopefully all the former employees can somehow band together and start a lawsuit to put this company out of business although I'm sure ACS has overpaid fatcat lawyers protecting their interests.

I worked for ACS about 3-4 years ago and I didn't think it was that bad. I didn't really have a problem with the people there whatsoever. The only thing was my first job there was sent to India and then I went over to another area and I hated it and then finally the call center, which I also despised. One thing that was super annoying was when foreign employees would call us cause they could never figure anything out. I just had to get out of there, because it just litteraly stressed me out too much. I couldn't really get a stable job after ACS, but who is really getting a job right now anyway...

Also, I do have a disability and I had to leave work a lot. One manager told me that I didn't have FMLA so she was implying that I may need to resign. My direct manager told me the day I was leaving that if I ever needed a job that I could call her.

Bailey10 in Phoenix said: Also, I do have a disability and I had to leave work a lot. One manager told me that I didn't have FMLA so she was implying that I may need to resign. My direct manager told me the day I was leaving that if I ever needed a job that I could call her.

i also am disabled. i was fired a few days ago. get this....the ops mgr notified me by voicemail! when i initially interviewed for the job several years ago, i disclosed my disability(s). soon after working they started not accommodating me. i saw several people in the same situation who refused to do anything in fear of getting fired. well, i went ahead and filed claims with the bureau of labor and the eeoc. i won but didn't go after any money. i saw the other employees get fired. i feel the claims bought me some time. my boss got a demotion, and i got a new boss who continued to harass me. in october he started threatening to fire me, wasn't accommodating my disability and started making nasty comments about me getting an attorney (i didn't have one then). he did this cute little conversation out on the floor in front of coworkers. the next day some guy in management that goes to different sites made some nasty comment to me about that i was giving my sup a bad time! excuse me!!!! i got so upset i couldn't return to work. i ended up going to the hospital and i filed a workers comp claim based on stress. of course it was denied. my short term disabilty was closed as they didn't want to recognize my counselor that i chose to see. i had to go to a free clinic as the counselors either wouldn't take my insurance or deal with the workers comp carrier. i finally have an attorney.

PLEASE DO NOT WORK FOR ACS, IN LAFAYETTE INDIANA! ESPECIALLY AT THE TIPPECANOE COUNTY DIVISION OF FAMILY AND RESOURCES. THE MANAGMENT (TAMMY EBLIN) IS A BACK STABBER, EVIL AND WILL CAUSE ANYONE TO LOSE THEIR JOB. THEY HAVE HAD SUCH A HUGE TURNOVER (LOSING OVER 45 CASEWORKERS IN LESS THAN A YEAR). THEY LOST A LOT OF THEIR BEST CASEWORKERS. THEY DO NOT CARE ABOUT THE CLIENTS, THEY WILL LIE TO THEM ABOUT ANYTHING! STAY AWAY FROM ACS, ESPECIALLY IN LAFAYETTE INDIANA!!! ACS DOES NOT CARE ABOUT THEIR EMPLOYEES IF THEY DID THEY WOULD CLEAN MANAGEMENT UP IN LAFAYETTE AND RE-HIRE THEIR EXPERIENCE CASEWORKERS THEY LOST. ACS IS A JOKE, LOW WAGES, HIGH DEMANDS AND HOSTILE WORK ENVIROMENT! GET RID OF TAMMY EBLIN!!!

TAMMY EBLIN AND THE REST OF THE MANAGERS NEED TO BE FIRED TODAY! RE-HIRE YOUR EXPERIENCE CASEWORKERS, TREAT THEM RIGHT, PAY THEM WELL!! MITCH DANIELS DOESN'T CARE ABOUT ACS HE IS ONLY AFTER THE MONEY! ACS IS HORRIBLE STAY AWAY FAR AWAY FROM THIS WORTHLESS COMPANY! EVEN HUMAN RESOURCE DOES NOT CARE ABOUT YOUR COMPLAINTS!! DO NOT WORK FOR THIS COMPANY! YOU WILL REGRET WORKING FOR THE DFR IN LAFAYETTE INDIANA! TAMMY EBLIN IS A WITCH!

katie ruth in Gresham, Oregon said: i also am disabled. i was fired a few days ago. get this....the ops mgr notified me by voicemail! when i initially interviewed for the job several years ago, i disclosed my disability(s). soon after working they started not accommodating me. i saw several people in the same situation who refused to do anything in fear of getting fired. well, i went ahead and filed claims with the bureau of labor and the eeoc. i won but didn't go after any money. i saw the other employees get fired. i feel the claims bought me some time. my boss got a demotion, and i got a new boss who continued to harass me. in october he started threatening to fire me, wasn't accommodating my disability and started making nasty comments about me getting an attorney (i didn't have one then). he did this cute little conversation out on the floor in front of coworkers. the next day some guy in management that goes to different sites made some nasty comment to me about that i was giving my sup a bad time! excuse me!!!! i got so upset i couldn't return to work. i ended up going to the hospital and i filed a workers comp claim based on stress. of course it was denied. my short term disabilty was closed as they didn't want to recognize my counselor that i chose to see. i had to go to a free clinic as the counselors either wouldn't take my insurance or deal with the workers comp carrier. i finally have an attorney.

Someone I know had a very similar experience with ACS/Xerox in Spokane. They refused to make accommodations. This created a very stressful work environment which put this person in the hospital last summer. Then they didn’t want to take the recommendations that the doctors gave this person, such as a decreased work day. It was constant harassment that never ended; they basically fired this person for what they should have been making accommodations for instead. The lack of compliance with accommodating people with disabilities surprises me g

metaphyzxx in Colorado Springs, Colorado said: Out of the 16 positions, 2 were internal.
You honestly do have to be as cutthroat as possible to get ahead here, and even in training I said "if you want to get ahead, you gotta snitch on someone." I meant it as a joke, but the only ones who got anywhere were the biggest ass kissers

Out of those 16, 4 were EXTERNAL actually, and most since then have been INTERNAL, thanks for calling me a kiss ass, i never "snitched" to get my position, if you don't do your job your gonna get caught, no snitching needed, our agents get $11/hr and are not on the abc, but go by the vzw after call survey, MY team bonused 2 of the 3 payperiods that we have been on this so far, so the medical benefits aren't that great, how many other companies even offer benefits after ONLY 90 DAYS! the dental and vision is just as good if not better than other places i have worked (major retailers), had to wait a year though to get them, and you others complain about the attendance policy??? ACS has the most liberal attendance of any place i have ever worked for, and that includes those major retailers. ACS has many many locations in the US, but only a handful are complained about here, the adage a few bad apples ruins the whole barrel does not apply here. there are a few things going on here right now that suck and the only thing i can say is stick unit emout plit oywill meget ntbetter, and if you really hate it that bad, i mean REALLY hate it, quit, or shut up

metaphyzxx in Colorado Springs, Colorado said: Greenshirtgirl and I were in the same training class, and I can confirm her story.

I just read this a year after you posted this, hope you get this. Notice that right after graduation I never came back. I was not comfortable with that job at all. And then I was dumb enough to take a job for RYLA, which was just as bad. I'm not sure who you were in my training class, but I really appreciate the fact that you agree with me. I tried to confide in so many other class mates and no one listened to me. Anyway, I saw so many people from ACS transfer over to RYLA here in the springs, which tells me that ACS was pretty bad if they went over to RYLA.

lol, oh man, I can't believe this goes back 58 months. I just quit, and they asked us to give an exit survey. This is exactly what I told them:

My reason for leaving is primarily personal health related. However, the direct cause of those health problems is the stress from my job at ACS, and I had no choice but to leave before it got too bad to handle.

First of all, the conflict of interest between ACS and the client (Verizon Wireless) left the agents on the floor suffering the brunt of the conflict. This resulted in several bonus structure changes contingent upon entirely unrealistic metrics, particularly when quality was once the letter of the law, then completely disbanded, and then implemented in the background with no seemingly practical function whatsoever.

The Ten Commitments eventually dissolved into ashes:

1. We will never ignore an agent that needs help.

My response:
By the time I became TSS, my knowledge surpassed that of most supervisors on the floor. So rarely did I need them to assist me with any policy or problem solving questions. I did, however, need them for NRB disputes and agent feedback for invalid transfers, especially after we began taking over all calls. On these, I received absolutely no response, and NRB tickets often remained open in my received box until the customer eventually decided to cancel service with us due to lack of assistance. This shows not only disrespect for me, not only disrespect for everyone in my position, but for the customers as well.

2. We will have our agents in shifts that closely align with their supervisor.

My response:
This is mostly true. However, toward the end of my stay at ACS, many supervisors on the floor were lost and replaced. When all was said and done, there were many times when most of us were completely unaware of who our supervisors were. And given their minimal involvement in our job functions, it was a moot point.

3. We will have our agents sitting in defined team areas.

My response:
For general care representatives, this was true. But not for TSS. In fact, it got to the point that we preferred it that way. It was easier to tolerate and perform our jobs while sitting near people we befriended and trusted. There was no such thing as team unity or morale, and no need for it, either.

4. We will ensure that all systems/equipment are functional.

My response:
To be frank, this statement is laughable. Not only from a representative standpoint, but also from a customer standpoint. All self-service interface options for VZW mobile broadband and the MyVerizon website were the running joke of TSS, as they never worked to reasonable expectations, and we saw no change in this problem despite all of the complaints logged and filed off to the client.

As far as business systems, we had constant problems with both ACSS and ECARS, but problems were never as bad as they were until after the recent introduction of the SMART system. It was a system that was meant to streamline all work processes and maximize efficiency, but it was evidently not beta tested (or at least insufficiently so) and hit the floor as a broken mess with almost all functions severely crippled.

On top of that, most MTAS functionality in the ‘change subscriber’ view was taken away without sufficient prior notice. Granted, it was outlined in Infomanager, but we spent most days in queue or with too many other responsibilities, and had no time to mull over the Hot News articles therein. I, along with every other agent in TSS, was of the strong opinion that notification of any change to systems critical to our job function should not be left to Infomanager. Something of such dire consequences should have been directly communicated by email at the very least. It was one of the reasons I left.

5. We will conduct at least one formal 1-on-1 performance review with each agent monthly.

My response:
This statement is a flat out lie. The last time I had a performance re

. We will conduct at least one formal 1-on-1 performance review with each agent monthly.

My response:
This statement is a flat out lie. The last time I had a performance review was months ago. The sad fact is, I can’t even tell you what month it was, because it has actually been that long.

6. We will sit with each agent for direct coaching at least once per week.

My response:
See my response for number 5. It applies in the exact same way here.

7. We will hold a team meeting at least once per week.

My response:
Once again, see my answer for number 5. And furthermore, when complaints were voiced (in great number) about the failure to meet these commitments, they were dismissed with the excuses of call volume and scheduling conflicts. These excuses were not our problems, and if something is promised, we expect it to be delivered. How that happens is the company's concern, not ours. ACS should never have promised something that they could not deliver, especially to recent new hire classes when they were well aware of current conditions.

8. We will provide daily performance feedback to our agents based on previous days results.

My response:
On a personal level, this never happened. It did happen in terms of the PRISM system, but by the time the most recent bonus structure changes took place, these stats made absolutely no difference to bonus, to performance, or to any form of reprimanding from superiors. It didn’t matter.

9. We will ensure our agents understand their pay.

My response:
No, you didn’t. You provided us with FEPS. But it was sketchy at best, and often ill explained with a long delay on a response to questions and concerns. And once again, given the recent bonus structure changes, most of it ended up being Greek anyway.

10. If obstacles prevent us from abiding by the commitments 1-9, we will escalate as far as necessary.

My response:
The path of escalation and its effectiveness were never explained. Most of the ‘obstacles’ you speak of were actually referred to as ‘orders from the client,’ even though we never saw any written statement from the client confirming their authenticity, electronic or otherwise, nor were any of the suggestions and objections to said changes in any way heeded or taken seriously, despite unanimous agreement across the entire call center floor. It got to the point where we found it best to keep silent and take our misfortunes with humility, as it was less productive to rock the boat with absolutely no results to show for it.

I am not the only one with these opinions. There was not a day that went by that I did not hear sounds of either deep regret because people could not find another job, or sounds of great excitement and relief when they did. Not only that, but the company's reputation of employment is a joke. This web address alone should be proof of that (provided this page).

These are all former employees. And until we see these changes made, none of which are in any way unreasonable, then I cannot honestly say that ACS will be a better place to work.

ACS is a joke, I work at the one in Federal way Washington, and I dread every morning I have to get up and go in there. Not only do the customers berate me and many MANY of my co workers but so do the supervisors, those who are suppose to be helping us only knock us back down. I HATE ACS with a bloody passion, I can't wait for the day I can get out of there and tell them where they can go. They have now changed up the ABC pay once again and isntead of it being on the FCR and the coachings, now it is based SOLELY on the clients. I had 2 failed surveys from ppl who hate life that I could not help more then what I already did, how come my pay is suffering because two people fail at life?? We should all riot, I say for those of us that are unfortunate to still work there for at least 5 minutes every hour sit in call work. Don't know how work force is in other locations, but at the one in washington they are call work nazis. I say we riot.

Those who intend to apply for ACS all i have to say is, soon as you say OK in the interview and accept the job you are selling your soul to ACS. There are jobs that are not worth the stress or the headache, and this is one of them. Run the other way and get out while you still can

golddyy in Schenectady, New York said: Do you know if it was just for Washington state, or will other states with employees with ACS the company or part of this Class suit? I was an employee of the New York State ACS and received ABC pay around the time spand mention.

Contact Dan Johnson on this matter i dont know if they are still dealing with the class action lawsuit after the time frame...He is in Seattle ,WA he is the one that handled it.

missyme in Yakima, Washington said: i dont know if its JUST washington state... i would contact the lady who was posting on here saying she was a lawyer handling the case. cuz she gave me great info on how to find out..

Dan johnson seattle wa was the attorney

This company is horribly exploitative,the job is extremely stressful, and I don't believe it is mentally or physically healthy for me to continue with it any longer. To those of you who have quit this job previously: do you have any advise on just not going back to work? I don't want to deal with this company any longer, but I also want to assure that I get my last paycheck, as well as assure that I'm not nailed by some legal discrepancy that I missed while scanning the mountains of overwhelming fine print in the new hire contracts. Any answers ASAP are greatly appreciated. An ACS job should only be taken if it is the absolute only option. I understand that people need money to get by in this society, but this job will consume your life, and it will drain you of any emotional, physical, and moral energy that you may have had prior to applying.

Later Dudes in Olympia, Washington said: This company is horribly exploitative,the job is extremely stressful, and I don't believe it is mentally or physically healthy for me to continue with it any longer. To those of you who have quit this job previously: do you have any advise on just not going back to work? I don't want to deal with this company any longer, but I also want to assure that I get my last paycheck, as well as assure that I'm not nailed by some legal discrepancy that I missed while scanning the mountains of overwhelming fine print in the new hire contracts. Any answers ASAP are greatly appreciated. An ACS job should only be taken if it is the absolute only option. I understand that people need money to get by in this society, but this job will consume your life, and it will drain you of any emotional, physical, and moral energy that you may have had prior to applying.

Personally, I would have your SBU manager sign a piece of paper stating that you have left or returned all work equipment in working order as well as that you will have no problems obtaining your final pay check. Next, if you participated in the auto deposit make sure you remove your banking information from their system as soon as possible. Third, if they have been harassing you in anyway shape or form; make sure to send copies of emails etc to yourself at a home email address. Finally, make sure you ask for a copy of your entire employee file, a paper copy. That way they cannot come back at you with something stupid.

My experience with ACS in Yukon, Oklahoma was one that I hope to never endure again. This place was absolutely awful. They do not treat their employees like human beings, "regardless of their upside down triangle" where the employees are on top. There are absolutely no accomodations for handicapped employees and if you cannot make it back to class or your desk without being a minute late, then you WILL BE punished and absolutely no explanation is accepted "but its appreciated'. During one of the training classes the trainer instructed for those of us who need to, "handle our business" in the bathroom, "implying for those of us who need to poop" need to do it in the bathroom on the other side of the call center so the smell does not offend other people. It must be a requirement for trainers/management to be cold and callous individuals they are because thats all I seemed to encounter during my time there. They did not and do not care about you, your family life, illness, death or whatever else happens, you WILL BE punished regardless of bringing them proof such as a doctors note or a pamphlet from a loved ones funeral "they want the proof of what you were doing but it will not save you from getting (a point) and she told us this during training. I understand that it is a "business" if you can call it that and they need dependable people and its about the numbers for them, BUT HAVE SOME COMMON HUMAN DECENCY!!!! I am noW happily employed at a place where people care about one another and motivation is not driven by punishment and scare tactics. My advice is DO NOT APPLY WITH ACS UNLESS YOU ENJOY BEING REPREMANDED AND SCOLDED LIKE A DOG. I told my trainer about a health condition that I had and after I had left, she told the entire class about my health issue, even though I had spoken to her about it in the hallway, away from the class and behind a closed door.I found out about this the next day when I came back because classmates were asking me about my health issue.

Continuing from the first review.
I told my trainer about a health condition that I had and after I had left, she told the entire class about my health issue, even though I had spoken to her about it in the hallway, away from the class and behind a closed door.I found out about this the next day when I came back because classmates were asking me about my health issue. I wish that this would of happened in the healthcare field because I would personally sue her for releasing my private health information. I hope this review helps in your decision making on working for this company. DONT DO IT!!!!!!

Your health condition is confidential regardless of where you work. Your supervisor has NO legal right to mention anything about it to anyone. You need to contact a lawyer and sue ACS. HIPAA applies to ALL companies, not just healthcare organizations.

I probably worked with you at ACS. I was a trainer, fired for telling the truth to the Verizon folks about how badly things had gone there. We were two days into training the first new hire class and I had never had hands on interaction in the software system. I came in early to learn the system but there were no computers available on which to do so myself. I applied for unemployment, was denied, appealed the decision with my pages and pages of documentation about the unethical behavior of management and ACS as a whole, and was still denied unemployment. Teri, the upper level manager there, was a lying, sociopathic mess. I felt bad about deserting my fellow employees, but she basically told me to go home the second day and not return. It took over a week to get an answer from ACS Corporate about whether I had been fired or not. I was SO relieved not to have to work there, though. I do wonder if things are better now that they're owned by Xerox. But I pity anyone who works there at all.

Having worked there as a trainer I absolutely disagree with anything positive that has been said about ACS in Colorado Springs. It was run like a sweatshop. We had no hands-on access to the software until the day before we had to start training people. The new hires could definitely tell that we were fumbling, and I'm not a good liar. I guess that's why I couldn't possibly stay at ACS. I was fired for telling the truth about the whole situation to the Verizon people who came to check on how the implementation was going. ACS is probably the most unethical company I have ever worked for, and their "Ethics" training is a complete sham. Anyone from Colorado Springs - please feel free to respond. If you know of any class-action suits regarding that call center, I have pages of documentation against them. I was denied unemployment due to Teri's lies, and ACS' power. Contact me if you need some back-up documentation on ACS.

Megynn in Rio Rancho, New Mexico said: Having worked there as a trainer I absolutely disagree with anything positive that has been said about ACS in Colorado Springs. It was run like a sweatshop. We had no hands-on access to the software until the day before we had to start training people. The new hires could definitely tell that we were fumbling, and I'm not a good liar. I guess that's why I couldn't possibly stay at ACS. I was fired for telling the truth about the whole situation to the Verizon people who came to check on how the implementation was going. ACS is probably the most unethical company I have ever worked for, and their "Ethics" training is a complete sham. Anyone from Colorado Springs - please feel free to respond. If you know of any class-action suits regarding that call center, I have pages of documentation against them. I was denied unemployment due to Teri's lies, and ACS' power. Contact me if you need some back-up documentation on ACS.

This is very refreshing to see from a trainer. I was in the first wave of training classes held in 2009, and I knew that the trainers didn't know any more than the new hires did. It was frustrating. I quit soon after graduation, because we still hadn't gotten much phone training. I tested 100% on the final test but that doesn't mean jack if you don't have training on the phones. Then I was pissed because the pay scale kept changing. I am glad that you stood up and told the truth about the company.

I made the mistake of going over to ryla a year later.