In person interview is the next step. Its REAL simple for me to remember the questions since it was about 7 months ago. They just ask you "for instance" questions regarding customer service.Like if a lady calls in complaining about her "high bill" for instance. what words would you use to soothe her ranting and raving.Simple stuff if youve worked in Customer service,you'll have no problem. The problem you'll have is working for ALLTEL under their "STRICT" regime of NO consecutive days off,unless you can find a person to trade with you.And you know how "easy" that is!