Dseb in Las Vegas, Nevada said: Hey I've gotten through the entire bank of America hiring process and i'm now on to my final interview. If anyone has gone through the customer service (call center) hiring process id like to know what kind of questions the hiring manager is going to ask. Are they more behavioral situational or traditional questions? Any specific would be very helpful. I had a friend that worked there and he told me they ask a few security questions ex: What would you do if a customer wanted to access a family members account.
It's a behavioral interview. Good Luck