All pay raises were determine in November. You have performance reviews every quarter. The one that really counts is the one November.
Teller raises, depending on the location, some people that do poorly or new hires get 3%. If the branch is small, a lot of the tellers don't get a raise.
A lot of it is base on your score card, and if you are a Meets, exceeds or not meeting. It's all about your sales. If you get a lot of credit cards, and checking accounts, you are on a good road. (At the same time,you better have excellent balancing) If you have good sales and good balancing, your pay raise will be good and usually you will have a score of at least 8 (exceeding). But remember your score card is an average of your score plus the branch's score. So you can do well but if your branch as a whole does bad, your score is dragged down.
Pay raises are once a year. They have been set in the system but don't go in effect until late January.