I attended a Bloomingdale career fair once. First, I took an assessment that consisted of personality questions. First part of it is pretty easy. The second part consists of math questions such as solving for percents and figuring out patterns in numbers. The second part takes a little longer however, it is not hard if you have atleast some high school math. If you pass the assessment, which I did, you then are interviewed.
At my interview, they asked questions like why do you want to work here? What is one good and one negative criticism someone has given you? Name some customer service example you have done in the past... and so on.