Hi. I am a Sales Associate and I work at Burlington Coat Factory in Lynchburg, Virginia.
And before writing anything else let me tell you that I am truly sorry at what happened to you and I think that you are absolutely right about being angry at the way your case was handled. The lack of customer service that you experienced is outrageous and revolting! And I feel the duty to apologize to you on the companies behalf. But I also know how I treat my customers, so allow me to tell you another story, that started just like yours:
A couple of month ago a customer in our store lost her cellphone and came to me asking if I have seen it. Immediately I mobilized cashiers and associates to look for her cellphone. I asked her for the number and grabbed my own cellphone from my locker and started calling hers. As her phone began to ring we were able to find it quickly and easily. Needless to say that this customer went home with a totally different impression about our service.
I would like to kindly invite you to accept our apology and consider your negative experience as an isolated incident, rather than a pattern. Again, I speak for myself and for many other fine people in our company who work very hard every day to meet and exceed each customers expectations.