"Well, if you work in a call center, expect to be paid little and be treated like a cog in a machine."
Yes, but also expect to be treated like a cog that is micro-managed, measured, and expected to meet conflicting goals, simultaneously, just in order to keep your job. Expect to have to meet "bonus," in sales, just to keep your CSR job. That's right- you will be fired, unless you are overachieving on sales, without slamming. You must read verbatim statements, exactly, without even clearing your throat, or you get a zero on an otherwise perfect call.
No wonder the "churn," or turnover rate is so high. Keep in mind also, that you will be compared to everyone else, and I mean everyone- those who play by the rules, and those who don't. When someone is fired for slamming, or selling illegally/not meeting the requirements to get their bonus, those people's stats are not removed from the aggregate.
Your performance, if you follow all of the rules and laws, and meet the quality standards- even then, your performance will be compared critically, against the worst cheater, who was fired in the middle of the month for slamming everyone he spoke to. It will be compared to the people who are not eligible for bonus, because they mysteriously disconnected from call after call, or transferred, just to lower their AHT.
If you get used to the system, it will change, unless you get a good "team lead," (UM) who will cut you slack, and look the other way. It all depends on who your UM is. Who you know, or who you are under, that is the key. Procedures are up to interpretation. It doesn't matter if you follow the procedure bible. THAT'S not what they meant, that's just what it SAYS.
I worked there, and did the same job, all the time- excellent Customer Service. I had about 8 different UMs in a short period of time, and different expectations from each.
It drove the best to other departments, and when I was ready to move on- they froze my whole department. I quit.