How to get a job at Comcast.

He loves it. There is always the chance for overtime and it's basically you have to be a self-starter and now how to have time management if you need to get out on time for something. There are a lot of great benefits. Insurance, flex-time, vaction, and even discounts through other companies.

I am not sure if they will have an affect on it. In most cases in could, but that is something you would have to talk to them about, especially if it has already dropped off your record or something.

Okay, thanks for all your help. I will cross that bridge when I come to it. Cross your fingers for me.

I contacted Comcast for a position in their call center a few weeks ago. I went in with my resume, was told to apply online, did so and was called a week later. I went in, took their computer test and was scheduled for an interiview the following week. I went to the interview and met a girl in the lobby that was there for her third interview. I got called in, I spoke with the HR person and was then interviewed by a supervisor from the call center. The HR rep then called me into the office and offered me a job for Tier 2 call center, making more than the regular call center. I filled out the background paperwork, did a drug screen and start training in one week. It was a very streamlined and efficient process for me. Granted, I was referred by someone already working at Comcast which may have had a beneficial effect on my outcome, but he has only been there a little over 3 months himself.
I do see a mix of positive and negative comments about this company. I think you get out of a job what you put into it. If you work for Comcast, or anywhere for that matter, where you feel miserable by all means find another job and path to follow.

sparkyklutz in Romulus, Michigan said: I have been trying forever to get in at Comcast. I apply over and over again for the positions that I know that I am highly qualified for and get no luck. I go in for the assessment every time and pass, go back for an interview and then wait and wait. I usually get a letter saying sorry we went with another candidate. It's getting a little disappointing. I have many years of customer service experience, but have one little misdemeanor on my record that I technically was not involved in (just basically held as an accomplice) from over 3 years ago and nothing. I feel so let down because I know I am more than capable to do the job... should I just give up? Since trying over and over 3 friends have gotten in the company in different fields. I just don't know if I should keep trying or just give up for good. I just know that it is a great opportunity to get in with such a growing company. Any advice??

How long after your interview did you receieve the letter saying they went with another candidate? I interviewed over two weeks ago, and haven't received anything. I'm still trying to hold out hope.

They told me it would be 2-3 weeks and I didn't hear anything for a month. All I received was a letter.

anonymous in New Jersey in South Orange, New Jersey said: What kind of a positon are you looking for, I may be able to assist as am an independant Recruiter for Comcast.

I have several years experience working in a call center environment as a manager and supervisor. I have had recruiters call but after telling them I have a conviction that is 12 years old they stop the interview. What is Comcast's policy on convictions? I'mn just trying to get my foot in the door.

Comcast n00b in Sarasota, Florida said: I was just hired by Comcast today.

I sent them my resume via the Comcast website and also through a web site that posts jobs (similar to Monster). I was called the day after I had submitted my resume to the non-Comcast website.

I scheduled an appointment to take their tests for the following week.

I took a psychological test, then they gave me the technician test instead of the CSR test by mistake, (which I passed by the way LOL, and inevitibly the CSR test.

After testing, the same day I was taken to the CSR Managers office to interview. They had me sign a release for a background check and sent me off to a drug test.

It took them 3 days from when I interviewed to call me back with a job offer. (Which I feel is rather QUICK.)

They did check all of my references, this is a very thorough company which says to me there won't be much riff raff in the work environment.

I am very excited to begin employment with this company.

Good luck to all of you.

Can you tell me who the recruiter is that works there? I would like to call her/him directly to see what their vendor process is.

Thanks!

Anyone know if shoulder-length hair is ok for a male Comcast door-to-door salesman in the Houston, Texas area?
Thanks.

anonymous in New Jersey in Millburn, New Jersey said: IF you need or want to make money quick the Comcast Sales reps positions are paying pretty good right now. Thier new phone, internet and tv services is selling pretty good and the new sales reps are making good money.

Do you know if Comcast is cool with shoulder-length hair for their male door-to-door salesmen in the Houston, Texas area?
Thanks.

Sorry but you need to cut your hair.

vclsmith in San Jose, California said: Sorry but you need to cut your hair.

I had interviewed with TimeWarner cable about 4 years ago as a door-to-door salesman and was told anyone dealing with the public has to have short hair, but I thought since Comcast has now taken over, the policy may have gotten a bit more lax.
Are you a door-to-door salesman for Comcast?
Is it possible to pull my hair back or anything, or is it cut and dried, no long hair?
Thanks again.

Hey guys. Just wanted to ask a few questions here. Its friday the 13th and i just had my interview. The supervisors really liked me, they even said even tho its friday the 13th its your lucky day. They had me sign some background check forms, and said I did a really good job, and asked the right questions during the role play. They told me they would give my app to the HR rep and schedule me for a second interview sometime this week. What do you guys think? What are my chances of getting in at this point.

BTW its a position for Call Center Sales Rep Part Time. Please let me know.
Regards.

CONGRATULATIONS on making it that far. It took me a while. I have been working for Comcast for about 6 months now. I work in a call center as a sales rep. Your chances are good. Remember, if you get the job you're NOT an order taker on the phone, you are a BSP (Broadband Sales Professional). Sales is the name of the game. You MUST SELL!!!!!!!. If a customer wants just basic cable you are supposed to sell them Internet and phone as well. your 4 cores are (BASIC,CDC,CHSI,CDV. You will be judged and paid on meeting these goals. If you have any questions just ask. Good luck.

Hey Steve. So when you got hired, how did you get the job? Process-wise I mean. After your interview with the supervisors, did you have to interview with the manager? What kind of questions does the manager ask? And after that interview what happens? I'm really anxious, and I want this job BADLY.

Thanks.

Well... In a nutshell, I have a friend who has been in the cable industry for 23 years. I do believe that helped. What happened in my case was after I was interviewed by the supervisor, I guess he gave the go ahead to the human resources rep. Then I was given a multiple choice test. That took about 15-20 minutes. Then, I guess the HR rep and supervisor had a discussion. After about 10 more minutes the HR rep basically told me I had the job. I didn't speak to a manager at all. If I can be of more assistance, just let me know.

Hey again. I have my final interview tommorow with a lead supervisor because the manager is too busy. Does anyone know what the final interviewer asks? I want to be fully prepped because I have to wake up at 6a.m to make it to the interview on time.

askjeeves01 in Oakland, California said: Hey again. I have my final interview tommorow with a lead supervisor because the manager is too busy. Does anyone know what the final interviewer asks? I want to be fully prepped because I have to wake up at 6a.m to make it to the interview on time.

I had my second interview last week and they ask the basic behavioral interview questions. Some that I remember are:
*Tell me about a time that you were faced with a situation that seemed to be a "dead end", how did you handle it and did you close the sale?
*Tell me about a time that you had to deal with an irate customer. What did you do to make the customer happy? Did you succeed?
*Tell me about a time when you had far too much work to accomplish. How did that make you feel? What skills did you use to overcome the situation?
That's the only ones I remember off hand.

I have a 3 year old misdemeanor that should be expunged (I completed community service). Will this keep me from getting a job? I was already 'offered the position' and have taken the drug test (no worries about it, clean as a whistle) and am waiting to hear back from the background check.

How long does it usually take to hear back, and if I was never 'convicted' of the misdemeanor (because I completed the diversion), can it be held against me?

I would love any advice. I just did the drug test a few days ago.

Thanks!

I too would like to know how long it takes for a background check. I just faxed in my background check authorization to the office. How long does it take?

They started my background check on Friday...Tuesday of the following week the company performing the background check called to ask me a couple of questions regarding my diploma. I went ahead and faxed it to them (hoping it would save some time). Anyways, the following Thursday the recruiter from Comcast called to let me know my background check was completed and everything was fine...so it took 6 days total for mine to be completed. The recruiter did say that sometimes it took a while for them to retrieve the diplomas, depending on the high school and how long ago it was issued.

poseidonandthebitterbug in Concord, California said: I have a 3 year old misdemeanor that should be expunged (I completed community service). Will this keep me from getting a job? I was already 'offered the position' and have taken the drug test (no worries about it, clean as a whistle) and am waiting to hear back from the background check.

How long does it usually take to hear back, and if I was never 'convicted' of the misdemeanor (because I completed the diversion), can it be held against me?

I would love any advice. I just did the drug test a few days ago.

Thanks!

I wouldn't think it would show up since you were not formally "convicted". I have a misdemeanor warrant that I did not know about when they did the background check. Evidently I had a fine for my dog getting out of my yard (how stupid, huh) I thought my husband had paid it...well, my son got pulled over in my vehicle last week and the police ran my tag # and the warrant showed up. Anyways, it didn't show up on my background check, thank goodness! The way the question was worded on the application only ask if you had ever been covicted of a misdemeanor or felony, though. I'm glad I didn't find out about the warrant until after my background check was completed...I would have worried and lost sleep over it!

Anyone know anything about comcast in south jersey.

ok so i got a conditional offer last week and am waiting to hear from my background check to clear, today i got a email saying welcome comcaster and congratulations on your new role! and it goes on saying about direct deposit and other things etc etc etc, and at the end it say again, welcome to comcast. Does this mean that my background check came back and im all set to start comcast universty?, thanks

long hair- NEVER for work- unless you take care of lawns and dig ditches!

DRESS FOR SUCCESS! 'Silly question!

What is the difference in Comcast sales and comcast commercail sales. Both job wise and salary wise. What should I know? I will be going on an interview soon.
What will the bas salary be?

Many thanks!

What is they pay and sched for comm 2 techs in new jersey.

What about beards? Are they allowed?

Clean, Clean, Clean- Business like and success! Along with if you are at a certain age, beards ALWAYS makes on look older.

GO CLEAN!!!!!!!!!!!!!!!!!!!!

this is common sense, people, shave your damn face and cut your hair if you want the job. take out your piercings, cover you tatts and speak properly. its not rocket science. then be the best at what you do. otherwise, mcdonalds is hiring all sorts of people. go nuts =)

Joey in deepinahearta, Texas said: this is common sense, people, shave your damn face and cut your hair if you want the job. take out your piercings, cover you tatts and speak properly. its not rocket science. then be the best at what you do. otherwise, mcdonalds is hiring all sorts of people. go nuts =)

Real talk.

Hello everyone.
I'm currently going through the hiring process with Comcast in Southfield, MI. I had the telephone interview then went on to take the assesment test which the recruiter said I did excellent on. A week later I was scheduled for an interview which was today. Went through a series of questions and was told they would definately be in contact with me within two weeks, tops. But I see in other posts to this forum people were offered jobs immediately following their interviews. So was this a "dont call us we'll call you" type of deal or do I still have hope? I interviewed for Comm Tech 2 by the way.

nickj63 in Detroit, Michigan said: Hello everyone.
I'm currently going through the hiring process with Comcast in Southfield, MI. I had the telephone interview then went on to take the assesment test which the recruiter said I did excellent on. A week later I was scheduled for an interview which was today. Went through a series of questions and was told they would definately be in contact with me within two weeks, tops. But I see in other posts to this forum people were offered jobs immediately following their interviews. So was this a "dont call us we'll call you" type of deal or do I still have hope? I interviewed for Comm Tech 2 by the way.

Each scenario and location is different. I've known people in the NJ area who waited weeks just for the CAE position, so keep the faith.

Does anyone have the recruiters name and/or number for the recruiter in southern NJ? I spoke to her last week, took my assessments-passed with flying colors, and haven't heard back from her. I've misplaced her name and number.

kewfly in Knoxville, Tennessee said: I contacted Comcast for a position in their call center a few weeks ago. I went in with my resume, was told to apply online, did so and was called a week later. I went in, took their computer test and was scheduled for an interiview the following week. I went to the interview and met a girl in the lobby that was there for her third interview. I got called in, I spoke with the HR person and was then interviewed by a supervisor from the call center. The HR rep then called me into the office and offered me a job for Tier 2 call center, making more than the regular call center. I filled out the background paperwork, did a drug screen and start training in one week. It was a very streamlined and efficient process for me. Granted, I was referred by someone already working at Comcast which may have had a beneficial effect on my outcome, but he has only been there a little over 3 months himself.
I do see a mix of positive and negative comments about this company. I think you get out of a job what you put into it. If you work for Comcast, or anywhere for that matter, where you feel miserable by all means find another job and path to follow.

I do hope your Comcast position treats you better than my experience. I also worked in the Call Center. This before AT & T sold out to Comcast. We were treated poorly. One of the rules was that you could not look around, you had to stare at your monitor constantly. If you had a question or problem, good luck getting help. Every second of your day was monitored. Calls had a time limit. When the buzzer sounded you had to hang up on the call. I started losing my voice after only a few weeks of work.

tsell_9 in Piqua, Ohio said: Does anyone have the recruiters name and/or number for the recruiter in southern NJ? I spoke to her last week, took my assessments-passed with flying colors, and haven't heard back from her. I've misplaced her name and number.

what position in what office were you testing for?

A comcast recruiter apparently saw my resume from yahoojobs.com, gave me a call and asked if i am interested for a CAE for IP position in largo md. I said I was and she set me up for a phone interview. After the phone interview, I received an email with links for online skills tests consist of psychological, analytical and mathematical exams. They are timed and I just did my best to answer each question. Wasn't able to answer all questions though (I don't think anyone could). I then received another email from comcast recruiters instructing me to fill up a profile on comcast's career website before they can submit my application to comcast hiring manager. After a week, I received a call and they set me up for an in-person interview. I interviewed with the hiring manager in their largo office. Right after the interview, he asked me to fill up some papers and sent me to HR. The HR girl asked for my SSn and driver's license number and gave me an ePassport form for my drug screening. She said that I have a contingent offer, if my drug screening and background check turn out ok I would start with the training by first week of October. All of these took 12 days from the recruiter's call up to the drug screening. Everyone I spoke over the phone and in their largo office was nice. I am now waiting for the result of my drug test and background check. I am optimistic that they will turn out ok.

JonJG in Largo, Maryland said: A comcast recruiter apparently saw my resume from yahoojobs.com, gave me a call and asked if i am interested for a CAE for IP position in largo md. I said I was and she set me up for a phone interview. After the phone interview, I received an email with links for online skills tests consist of psychological, analytical and mathematical exams. They are timed and I just did my best to answer each question. Wasn't able to answer all questions though (I don't think anyone could). I then received another email from comcast recruiters instructing me to fill up a profile on comcast's career website before they can submit my application to comcast hiring manager. After a week, I received a call and they set me up for an in-person interview. I interviewed with the hiring manager in their largo office. Right after the interview, he asked me to fill up some papers and sent me to HR. The HR girl asked for my SSn and driver's license number and gave me an ePassport form for my drug screening. She said that I have a contingent offer, if my drug screening and background check turn out ok I would start with the training by first week of October. All of these took 12 days from the recruiter's call up to the drug screening. Everyone I spoke over the phone and in their largo office was nice. I am now waiting for the result of my drug test and background check. I am optimistic that they will turn out ok.

Sounds good, hope it works for you man...

PS...Free cable man, and VOIP phone like $15 a month..

gmajor7th in 13th Colony, New Jersey said: Sounds good, hope it works for you man...

PS...Free cable man, and VOIP phone like $15 a month..

Thanks! I hope I get the job. :)

I am a corporate recruiter.
Being considered for a job anywhere right now requires that you put in quite a bit of effort. It is crazy-competitive right now.

Job application advice: Do it 3 times in this competitive economy...

1 - If you see a job you want with Comcast posted on Careerbuilder, Monster, Indeed.com, or other external sites... apply as instructed.
2 - In addition, go to the company website (Comcast.com) and apply online again for the specific job you want. (To make sure they really got it)
3 - Find a real person with a real connection to the company to get that extra boost. Maybe this is an employee referral, or make a "Connection" to a manager or HR Team Member through your LinkedIn.com profile. Knowing someone may not ensure you get the job, but it can ensure your resume is not missed in the shuffle.

The way they handle your application may differ, based on location, the recruiter's style or workload, the hiring manager's availability, or just the number of applicants they need to get through. What is important is how you react when the phone rings. :)

Be positive. Be prepared. Do not take rejection personally, especially in this market.
Finally, do what they say. Sorry, but the reality is that resistance is a red flag. Negativity and/or misrepresentation is a deal-breaker.

Good Luck to all!

sparkyklutz in Romulus, Michigan said: I have been trying forever to get in at Comcast. I apply over and over again for the positions that I know that I am highly qualified for and get no luck. I go in for the assessment every time and pass, go back for an interview and then wait and wait. I usually get a letter saying sorry we went with another candidate. It's getting a little disappointing. I have many years of customer service experience, but have one little misdemeanor on my record that I technically was not involved in (just basically held as an accomplice) from over 3 years ago and nothing. I feel so let down because I know I am more than capable to do the job... should I just give up? Since trying over and over 3 friends have gotten in the company in different fields. I just don't know if I should keep trying or just give up for good. I just know that it is a great opportunity to get in with such a growing company. Any advice??

I do not know this company's policies, but the record could be your issue.

Unfortunately, this is a battle you may deal with when applying for jobs until at least that 10 year point... Maybe call and ask them straight up if you are ineligible for hire, as they may have a policy. Don't minimize it. Don't hide it. They know. Focus on what you learned from the experience.

gogogo in Tucson, Arizona said: ok so i got a conditional offer last week and am waiting to hear from my background check to clear, today i got a email saying welcome comcaster and congratulations on your new role! and it goes on saying about direct deposit and other things etc etc etc, and at the end it say again, welcome to comcast. Does this mean that my background check came back and im all set to start comcast universty?, thanks

yes, probably. call to confirm though!

Radioguy95 in Aurora, Colorado said: In my experience, to try and get a job with Comcast means you need to know someone first. First of all, we all know HR dept. are a joke, literally. They are trained to filter the resumes through a program that searches through and contains "certain" words and terms. The biggest mistake I made in the past applying for the company is putting down the fact that I was not an idiot and knew the difference between RG6 and RG59 Coax cables so to speak. They want idiots off the street who have no knowledge whatsoever so they can train them from scratch. My advice, if your going to apply for this company and any other company that forces online applications, just be stupid and play stupid, chances are, you'll then get the job. Just look at some of these "Butcher-Tech's" that go out to the houses. Read the reports from angry customers online about how the technicians are rude and slummy looking. Thats what Comcast and Time Warner want. They want the techs who are the types to "slam" calls and move quickly onto the next. Unfortunately, that is why they like idiots to apply, again, so they can "program" the techs to their own liking and not ones who have experience and could possibly work outside the standards of Comcast and Time Warner. Unlike the past, having knowledge of the job your searching can now hurt your possibility of getting that job.

I respectfully disagree. They screen for knowledge, skills, abilities, experience, and cultural fit. The technology available to some does value keywords and can single them out, but it is usually used to search for more resumes to bring into the process... it is not used as a tool to screen people out who have already applied. To do that would not be a very effective practice. :)

tsell_9 in Piqua, Ohio said: Does anyone have the recruiters name and/or number for the recruiter in southern NJ? I spoke to her last week, took my assessments-passed with flying colors, and haven't heard back from her. I've misplaced her name and number.

No, but try looking her up on Linkedin.com? Most recruiters use that. (probably not helpful a month later)

jhz in Minneapolis, Minnesota said: I respectfully disagree. They screen for knowledge, skills, abilities, experience, and cultural fit. The technology available to some does value keywords and can single them out, but it is usually used to search for more resumes to bring into the process... it is not used as a tool to screen people out who have already applied. To do that would not be a very effective practice. :)

He has a point, and he is correct. I have somewhat of bone to pick with Comcast due to their silly recruitment scheme. I interviewed for two spots(Systems and Support) with Comcast, one for Comcast Spotlight Division, and another Comcast Center out in PA.

I didn't have to take any exams, or pre-screens, just filled out the online app, and surprise, surprise, a "recruiter" from Comcast contacts me in both cases.

Both interviews went well from a technical side and I drilled all the tech questions, test scenarios, dealing with clients, etc.

Then 3 weeks later, "We found a stronger candidate", meaning "we like to hire fresh noobs to save money"....

In both cases, the people that interviewed me were just as clueless and aloof as many managers are, yet they got those spots on the "Good 'Ol Boy" network....

I understand and agree, JHZ. However, I attended a Comcast job fair, had a 5 minute interview given the amount of people there, took their assessment tests which I passed and then was given the drug screen paperwork and background forms to sign. About a week later I was called for a second interview with a call center supervisor. Then right before the training class was to start I received the standard thank you but no thank you letter.

I received a call about 10 days after the training class started asking me if I was still interested. I was and they set me up for yet a third interview with someone in HR. I went to the interview where it was made clear that they were just assessing my continued interest in the position??? After a 45 minute interview I was told that a decision was still not made as to whether they would actually be having a second training class.

So, I wasted 3 entire days for which I was not paid for missing time from work. Why did I need to go through 3 interviews for a call center position. I understand about doing EVERYTHING they ask during the interview process and about this being a competitive, tough economy but I thought this was absolutely ridiculous. If they had no interest in me why would I have been called back for yet a third interview? In my entire working life I have never been put through these kinds of hoops to get a job.

Thanks for your insight.

I have been applying for jobs at Comcast since I was laid off from Circuit City in January 2009. I filled out applications directly on there website and through other sites like Monster, Yahoo hot jobs, Career Builder etc. I have not received one phone call yet from any recruiter. I am beginning to see a pattern with Comcast, if you have any previous experience like I do I am 40yrs old over 10years of installing and customer service my driving record could not be better it has been 15yr since I had any violation and with that knowledge they want nothing to do with you, it their way to have a excuse when they hire so they can pay you less. I also think they are afraid to hire experience because they think people are already set in their own way of doing things their way not Comcasts. That may be true in some cases but I don’t work that way my philosophy is when you work in a customer’s home you do the install the way they want also within company guidelines. Well I hope I get a call someday because they are passing up on an excellent candidate.

Techman123 in Taunton, Massachusetts said: I have been applying for jobs at Comcast since I was laid off from Circuit City in January 2009. I filled out applications directly on there website and through other sites like Monster, Yahoo hot jobs, Career Builder etc. I have not received one phone call yet from any recruiter. I am beginning to see a pattern with Comcast, if you have any previous experience like I do I am 40yrs old over 10years of installing and customer service my driving record could not be better it has been 15yr since I had any violation and with that knowledge they want nothing to do with you, it their way to have a excuse when they hire so they can pay you less. I also think they are afraid to hire experience because they think people are already set in their own way of doing things their way not Comcasts. That may be true in some cases but I don’t work that way my philosophy is when you work in a customer’s home you do the install the way they want also within company guidelines. Well I hope I get a call someday because they are passing up on an excellent candidate.

For the tech support jobs, they offered me 11 an hour, okay, that was fine...when I was in HS, what is going on?

Comcast n00b in Sarasota, Florida said: I was just hired by Comcast today.

I sent them my resume via the Comcast website and also through a web site that posts jobs (similar to Monster). I was called the day after I had submitted my resume to the non-Comcast website.

I scheduled an appointment to take their tests for the following week.

I took a psychological test, then they gave me the technician test instead of the CSR test by mistake, (which I passed by the way LOL, and inevitibly the CSR test.

After testing, the same day I was taken to the CSR Managers office to interview. They had me sign a release for a background check and sent me off to a drug test.

It took them 3 days from when I interviewed to call me back with a job offer. (Which I feel is rather QUICK.)

They did check all of my references, this is a very thorough company which says to me there won't be much riff raff in the work environment.

I am very excited to begin employment with this company.

Good luck to all of you.

I hope that I hear something. I applied last Sunday for the call center in Tennessee and been waiting patiently to hear back. I just lost my job two weeks ago due to the economy and being laid off. Is there any advice or HR number I can call to contact a recruiter on the status of my application? And is it true that if you have a degree for example Accounting/Finance would I be considered over qualified? I really want to work there and heard that there are great promotional opportunities with Comcast as well.

hey i just recently took the test nd did an interview which went well and was told that i will be contacted next week by a phone call. anyone knows what this means? i wasn asked for a drug test or anything

I gave up applying for jobs at comcast after 10 times and getting rejection letter after rejection letter, plus I can not start off making 14$ an hour when my last job I left making almost 20$ an hour. I know when I finally land that job I may have to take alittle pay cut but not that much. Good luck to who ever is looking to work at comcast, word to the wise put on your app or resume that you have to experience and you will get a call from one of thier reps alot faster