Con-Way does a good job emphasizing and teaching safety techniques regularly. Newer technology upgrades have been good and Con-way should continue them.
I enjoyed working for Con-Way Freight, but it was hard to bear the favoritism toward drivers and full-time, long-term staff. For customer service work, the company paid above the average in my area. The company sees its drivers as face of the company and their brand. They also pay them high wages -- nearly $20.00 an hour to start.
CSRs can find it harder to earn respect. They recently began outsourcing the billing, or data entry part of CSRs' work, presumably to India. They also routed some of our calls to a larger terminal. Also, they recently outsourced most of their IT to HP to India.
High wages and lots of overtime can be a deficit and a form of favoritism. At my terminal, the average driver worked 8 hrs.+, often because of management oversights and inefficient practices. Late start times contributed to drivers' overtime and business customers sometimes didn't get their freight before their receiving departments closed.
Con-Way's bid system favors seniority over merit, and can hurt them. Drivers deliberately worked slowly so they could earn more money. They insisted drivers measure the freight before picking it up, which makes sense, but take time, and might not really save anybody any money.
Con-Way is dedicated to mediocrity, without going the extra mile. Regular rate increases, to cover wages, fuel, and terminal upgrades decreased business.
To stay profitable, Con-Way should continue to focus on services to businesses. They continue to kow-tow to major customers who sell freight to residences, which doesn't suit deliveries in rural America, where drivers can struggle to find distant residences and to deliver along streets not meant for 28 ft. tractor-trailer trucks. The need to get permits for deliveries on posted backroads in the spring was another headache.