The culture is elementary school. The environment bad. They hire you to do customer service and do not provide the correct tools to provide it. When you do have the correct tools, they don't work properly.
Business casual, is not jeans and t-shirts, but it's not full on suits either.
They don't pay enough to be able to go out for happy hour.
A typical day is clock in, on time, 30 seconds late will get you written up. A 15 minute break, 3 of which are used up walking to and from your break. If you're 30 seconds late from that, expect a write up. Clock out for lunch. Don't rely on the clocks in the center, NONE of them are the same. If you're 30 seconds late, expect to be written up. Secons 15 minute break the same as the first. Don't expect to get a FULL 15 minute break or 30 minute lunch, because three of those minutes are to be spent walking to and from your breaks. If you're 30 seconds late, expect to be written up. Clock out.