Working at Dish Network

I was an employee with Dish Network in Littleton Colorado. My writing is truly factual. Everything looks great from the start. However this company is in shambles. Nothing flows right in the building. There are a million problems. They have extremely high turn over because they lie to interviewing candidates. I was told that I would average between 40-60k for an annual income. I worked there for 5 months and was on track to make $25k per year. Do not believe anything they say, or write on a job description.

What if I were to say that they steal half of your income? Well it is the truth. People leave so frequently because no one in the right mind would work for a company that seriously takes half of your income. For example...If you work in the sales department. If you do not close 30% of the incoming calls you will be paid half of your commission. Btw you are more or less straight commission. The calls that come in you cannot control. If someone calls in and hangs up without saying a word that counts against you. If someone calls and asks for Spanish sales that counts against you. So because of you doing your job and taking calls your income is being effecting by there inability to weed out calls.

We were told that the full 30% close ration would not be in effect until 90 days. Sure enough at 60 days 90% of my teams income was cut in half. With the other half going right to the company. They will offer you gifts and prizes to make you "work harder" but these gifts are hardly that. They are things the company bought with the money they stole from your other employees and myself.

I highly suggest that you do not get involved with this company. They will do everything possible to not give you unemployment. They will let you sit and decay in the office until you quit. The job postings look great...make 50-70k per year but believe me when I say you will not make that. 3 of every 4 sales employees does not hit the 30% close ratio. I will answer any questions.

[QUOTE who="Prestone818

Also if you think you have experienced a negative work environment think again. Practically everyone hates there job there and talk about it 24-7. I would never recommend a friend or family member to ever work there even if they were unemployed. You will work your tail off while earning wages equivalent to working at a retail store. The benefits are also laughable. Even with them you still have to pay for 70% of your doctor visits.

I was just recently fired from Dish the reason I was told was performance which was a crock. Let me say a little about this company and how it runs. As a tech you are held responsible for everything you do example is the Pie incentive program that is complete bull. Tc-12s are your trouble calls within 12 days after completing a install. Now my idea of a tc-12 would be if a tech had to roll out to fix something that I cut corners like re-pointing my dish or having to run a new cable because I used existing and it was bad, but no you get hit with a Tc if the equip. fails lnbf goes bad or the customer messes up the install like getting a new TV and not knowing how to reconnect the rcvr. Now your chances of something failing was so high because all the equip used was re-manufactured never new. How fair is that when the tech has no control over that or acts of god. My Tc-12s where high at one point and that my FSM wrote me up because of it, when he told me the reasons bad Lnbf, Rcvr, 44 Switch, relocate Rcvr and when I said to my FSM how are those trouble calls on me when it was the equipment going bad not my workmanship, his reply was a Tc is a Tc. Very educated answer NOT. We were also held accountable to connect the customer Rcvr to either the internet or phone line, now I had no issue with that the issue I had was you had a connectivity score the average goal was 60% about 75% of these customer did not have neither they used a cell phone for phone service and allot of the customers said internet service was just to much money. The point I'm getting after is it was the techs fault because the customer did not have any of those services. I had said to my FSM is there a way the CSR can ask the customer on the initial call if broadband or phone service was available at the location, and if it was not to put it on the work order so the tech won"t get hit with no connectivity well that fell on deaf ears.

HELP!!! I would like to apply for Bilingual Customer Service position. I would love to know if the calls are in Spanish or in both languages.I speak great English but sometimes I can't understand parts of a conversation in English over the phone. I have all the qualifications for this job, but this is my only problem. Any response will be appreciate it, thanks!!!