This discussion board is full of false and misleading information. If I had a poor experience with X Phone Company's customer service, I could easily post to this board that X Phone Customer is the epitomy of, as you have all said, losers and monkeys. Amazingly, this is not generally the site where employers who are happy about working with Fifth Third and customers who are happy with Fifth Third post. They will tell everyone within arms reach, or simply remain silent. However, when people are upset, they tend to have an unusual desire to proclaim it to the world. When those within an arms length tire of their complaints, they stretch there arm to sound like complete imbeciles to people who they have never met. Be slow to speak, quick to listen and gauge the marketplace.
The wonderful thing about capitalism is that your vote is with your dollars. If you do not feel Fifth Third is a good employer, don't work for them. Apparently they are at least a decent employer since many educated professionals choose to work for the Bank. If you feel their customer service is lacking, don't bank with them. However, Fifth Third exists because customers choose to borrow from them, invest through them, and save through them. Finally, the racist slander about Fifth Third is ridiculous. In lending, banks must be compliant to government regulations regarding race, gender, sexual orientation, and even to specific neighborhoods. Banking is one of the highest regulated industries in this nation.
If you don't mind complaining, by all means complain. However, be factual, be kind, and don't sound like a complete jerk in doing so. Negative critiques are fine. This discussion board is around for positive and negative critiques. However, understand that your use of slander and your misrepresentation of the facts does not reflect poorly on Fifth Third. They reflect poorly on you.