How to get a job at GEICO.

Do you work at GEICO? How did you find the job? How did you get that first interview?

Any advice for someone trying to get in?

I worked at GEICO three months and the training was great. AFTER I got my insurance liscense I got treated very,very,very poorly. Their turnover rate is horrible because they treat their customers like gold and their employees the exact opposite. Take my advice, if you want to work in insurance go to another company....NOT GEICO!

What is the background check criteria at Geico and what does it take to get the insurance licence. I have a old misdemeanor over 10 years old and they cited that as a reason not to hire me? Would that be a criteria not to be licenced? I am in the Buffalo, NY area.
Also how about the work culture there, I found them to be rude and indifferent during the interview process?

ue in Buffalo, New York said: What is the background check criteria at Geico and what does it take to get the insurance licence. I have a old misdemeanor over 10 years old and they cited that as a reason not to hire me? Would that be a criteria not to be licenced? I am in the Buffalo, NY area.
Also how about the work culture there, I found them to be rude and indifferent during the interview process?

They must have just used that as a excuse , trust me there are PLENT agents working and licensed with alot more than 10yr old misdeamonors

Best way to get in with Geico is to know someone working there already. They will get you an interview much faster and grease the hiring managers with info to make the interviews smoother.

Gieco is all about TEAM so that is a big thing to stress in interviews. Also the fact you are eager and want to work many hours and advance your career with them.

Turnover rate is very high. 50% in the sales dept when I was there.

Also if you know someone - there is a $1000 hiring bonus for the rep that refers a new hire. Make sure you split this with the rep if you get hired! Usually paid half once you pass training, and the other half if you are there after 6 months.

Host said: Do you work at GEICO? How did you find the job? How did you get that first interview?

Any advice for someone trying to get in?

Yes..RUN!!!! Rachelle is right they make a big effort to treat new hires like gold until the pass licensing. After about three months your thrown in with the rest of the cattle and told to put out or get out.

Does anyone know if GEICO is hiring for any Information Technology positions? If so, what is their interview process like for IT? Any info would be greatly appreciated.

toogoodforya in Jackson, Mississippi said: Does anyone know if GEICO is hiring for any Information Technology positions? If so, what is their interview process like for IT? Any info would be greatly appreciated.

Can no one offer me any info? How long is the interview process? What I should look for? Anything...

To find out what Geico is hiring for you have to go to www.geico.com and at the top in little letters is the career link. that will tell you what they are hiring for in what states. If you know someone that works for geico you will usually get a call back almost immediately (within a few days). All you got to do is apply online and wait. The interview process is ridiculous! You have to do a computer test first, then you have to talk to a manager for a few minutes, then the hard part (I failed it the first time I applied) you go into a room with a peice of paper and a phone, the manager will go into the other room and call you pretending to be the people on that paper and you have to sell the products on the paper and solve the issues. I had a hard time taking that part serious. Good Luck!!!! I just re applied yesterday and I'm hopeing to hear from them soon!

Thanks, but I applied for an IT position, not a sales position. Actually I've already had a phone interview, I'm just waiting on an on-site interview ( i live out of state). It's been a while since my phone interview, and I've kept in contact with the person I interviewed with to get status updates, and she keeps telling me I'm being considered but I have yet to have a face to face interview. I'm just wondering what's taking so long...

Oh, well, I wish I new more about it. Sorry.

tommy_gunn in sunny beaches, California said: look dude, GEICO is no different than any other job. You're not getting a call back for a face to face? Then you probably are not desired for a job man, come on. No need to keep posting in cyberspace GEICO forums screaming for help.

Brandi was trying to help you, and her info was spot on. The hiring process is the same for every position, except you obviously don't do the practice calls unless you are going for sales or claims. When I got a job there, I got all the interviews done within one or two days, including the typing tests and drug test. If they like you, and need to fill a position, they act quickly. They don't really mess around much.

Good luck man, but I assume you are looking elsewhere, and should be.

First, let me say thank you to Brandi. I do appreciate you responding.

To you tommy_gunn, there was no reason for you to get smart in your post. And I was not screaming for help, I was just wondering how long it takes for the process. For your information, some companies are actually quick with their hiring, while others are slow, and some companies have different procedures for the hiring of their IT department than with other parts of the company (case in point, the company I'm with now). I just wanted to know more about how GEICO went about theirs and to see if there were things I could do to improve my chances/speed up the process. The next time you want to respond to a post of mine why don't you just give me the actual advice instead of posting a smart remark in front of it.

brandi mcguire in dover, Florida said: (I failed it the first time I applied) you go into a room with a peice of paper and a phone, the manager will go into the other room and call you pretending to be the people on that paper and you have to sell the products on the paper and solve the issues. I had a hard time taking that part serious. Good Luck!!!! I just re applied yesterday and I'm [hopeing] to hear from them soon!

Brandi, that piece of "paper" was a ficticious company that you needed to represent so you could demonstrate your sales skills. The issues were selling the product, or at least leaving a good taste in the mouth of the prospect so they would possibly buy later.

Just like you did not take role play seriously, this company did not take you seriously as a candadate for their sales position.

I just got hired on with them for an auto damage adjuster position and the process went really smooth.

The first phone call was from the HR and he just explained the extent of the training and if I didn't think I could handle then we woudl just end the interview process from there.

After that I have to take a test online, then a phone interview, then I had to go in and do a 'role play' test like what was explained above. I will be honest, it's not easy and kind of strange, I've never done anything like it before. Then after that you meet with the manager and then they tell you wether or not they are going to sen you on for the background check and drug test.

I heard the process for some can take a long time but it only look about 3 weeks for me. Which for such a huge corporation I don't think is that bad.

The other thin you have to realize is the training. Depending on the position you are going after. For the auto damage adjuster position it's about a 3 month straight training between San Diego and Virgina. I have talked to a couple people that worked for Geico and they said that it serious and your whole life is consumed with schooling for those three months. I am kind of excited about it to be honest.

Good luck with it.

hyphy in Macon, Georgia said: They must have just used that as a excuse , trust me there are PLENT agents working and licensed with alot more than 10yr old misdeamonors

Are they convicted misdeameanors or just arrested. ( and charges eventually dropped)

I am about to go in for my second interview which consists of a 30 minute interview and then I have a 1 hour long role play. I was wondering if anyone can offer me any advice or tell me exactly what this consists of? I am trying to get a CSR position.

the first 30 minutes is a video with instructions on how it is all going to work. The next hour is a grueling test of different scenarios that they throw at you without a lot of instruction. The best advice is to not look through a lot of the material but to focus on the packet that they give you about half way through and follow the list of scenarios that they are going to cover. When I got done I felt like I did terrible and was exhausted. I felt like I had just gotten out of the ACT but they called me back to finish the rest of the hiring process. So I guess it went better than I thought.

You were applying for a job as a Commercial Processor, a Customer Service Representative, ....?

I would like to keep my identity private and would like to refrain from providing the specific position I am applying for. As a response to your question, from what I have read the test is provided to all frontline customer service associates. Meaning Claims Reps, Customer Service, Sales etc. They do not allow candidates to pass along any detailed information but I am attempting to provide you all with the most knowledge i can since this is how I got information myself.

Host said: Do you work at GEICO? How did you find the job? How did you get that first interview?

Any advice for someone trying to get in?

I was wondering if the Claims Rep position in Tucson is call center style or cubical style or open office environment. In addition, what is the best way to pass the process of the calling situation, as I am not applying for a sales position? As I read all the posts it appears that, they give you a piece of paper - then what should be said...

And for background checks my stuff is over 10 years old but felonies and misdemeanors - does this mean I won’t be considered?

How many words an hour do you need to type?

What other types of test are there?
I was wondering if anyone can offer me any advice or tell me exactly what this consists of? I am trying to get a CSR position – Thank you.

Hi – I’d like to start by saying that I work on GEICO’s HR team and consulted with our AZ office to provide you with answers. Our Tucson office is considered a “call center environment” with associates working in both cubicles and shared spaces. Each claims associate works from his/her workstation, using a headset to answer incoming calls. Here’s a video on our Claims dept that shows the environment a bit more: www.youtube.com/watch?v=p9Ut98zC3II.

As far as testing … we conduct computer testing which lasts approximately 2 hours and includes a typing test and multi-tasking simulation. Candidates who can type at least 25 WPM tend to do better on our tests than individuals who do not.

Here is a question pulled from our application; we recommend including information in the comments section for further review. [Application Question]: Have you ever been convicted, pleaded guilty or no contest, or accepted adjudication to a criminal offense other than a minor traffic violation? If yes, please explain in the Application Comments box below.

More answers to frequently asked questions can be found here: careers.geico.com/faq.

I hope this was helpful to you.

jojo38 in Phoenix, Arizona said: I was wondering if the Claims Rep position in Tucson is call center style or cubical style or open office environment. In addition, what is the best way to pass the process of the calling situation, as I am not applying for a sales position? As I read all the posts it appears that, they give you a piece of paper - then what should be said...

And for background checks my stuff is over 10 years old but felonies and misdemeanors - does this mean I won’t be considered?

How many words an hour do you need to type?

What other types of test are there?
I was wondering if anyone can offer me any advice or tell me exactly what this consists of? I am trying to get a CSR position – Thank you.

Hi – I’d like to start by saying that I work on GEICO’s HR team and consulted with our AZ office to provide you with answers. Our Tucson office is considered a “call center environment” with associates working in both cubicles and shared spaces. Each claims associate works from his/her workstation, using a headset to answer incoming calls. Here’s a video on our Claims dept that shows the environment a bit more: www.youtube.com/watch?v=p9Ut98zC3II.

As far as testing … we conduct computer testing which lasts approximately 2 hours and includes a typing test and multi-tasking simulation. Candidates who can type at least 25 WPM tend to do better on our tests than individuals who do not.

Here is a question pulled from our application; we recommend including information in the comments section for further review. [Application Question]: Have you ever been convicted, pleaded guilty or no contest, or accepted adjudication to a criminal offense other than a minor traffic violation? If yes, please explain in the Application Comments box below.

More answers to frequently asked questions can be found here: careers.geico.com/faq.

I hope this was helpful to you.

So I worked at a Geico office for about 3yrs and put in a 2 weeks notice because I was moving to another state. Unable to transfer because I didn't move close enough to another Geico office. I reapplied and it hasn't even been 4 months since I last worked there and now I'm waiting for my file to arrive from the office I worked at and then the manager interview.

My question is, am I going to have to go through the credit check again and are they going to give me another hair test or a just a urine test since I'm would be a rehire.

I had some hardships from he beginning of this year and I'm trying to start over. I don't want them not to rehire me because my credit hasn't been to good this year. My hair is currently braided and I wanted to know if I needed to take my hair down. They wouldn't be able to get a hair sample if I don't.

Please help...Thank you

Hi – First, I’d like to say that I work in GEICO’s HR department at Plaza. Since you are a former associate, I definitely recommend that you contact the hiring manager in your location or the recruiter that you’ve been working with for answers; we have guidelines for rehires that they can share with you. The HR departments are generally open from 8 – 5, Monday through Friday.

Hi. I completed and passed my job testing and just completed my phone interview. I was told to wait 3-5 business days for them to send me mail as to wither I am going on to the next step or not. That seems odd to me, why mail? why not email? I am starting to get a feeling that getting mail is a for sure negative rejection letter. Has anyone else had to wait for a response via regular mail and got a positive response?

Geico is pretty straightforward and seems to move quickly in the hiring process. In my experience when they tell you "you'll be notified by mail" as to whether you're going to the next step, means you didnt get it and they would rather keep you in suspense even tho theyve already made up their mind. Sorry to bring bad news. Apply again in 6 months. Best of Luck

Shann346 in Maryland said: Hi – I’d like to start by saying that I work on GEICO’s HR team and consulted with our AZ office to provide you with answers. Our Tucson office is considered a “call center environment” with associates working in both cubicles and shared spaces. Each claims associate works from his/her workstation, using a headset to answer incoming calls. Here’s a video on our Claims dept that shows the environment a bit more: www.youtube.com/watch?v=p9Ut98zC3II .

As far as testing … we conduct computer testing which lasts approximately 2 hours and includes a typing test and multi-tasking simulation. Candidates who can type at least 25 WPM tend to do better on our tests than individuals who do not.

Here is a question pulled from our application; we recommend including information in the comments section for further review. [Application Question]: Have you ever been convicted, pleaded guilty or no contest, or accepted adjudication to a criminal offense other than a minor traffic violation? If yes, please explain in the Application Comments box below.

More answers to frequently asked questions can be found here: careers.geico.com/faq .

I hope this was helpful to you.

Hi Shann346. Do they have practice computer tests anywhere for the new hires. I applied a while back and failed one of the portions.

Phil in Chesapeake, Virginia said: Hi Shann346. Do they have practice computer tests anywhere for the new hires. I applied a while back and failed one of the portions.

Hi Phil - Sorry for the delay. We don't have company specific practice tests, however, our typing test is somewhat similar to the free tests offered by this site (not associated with GEICO): www.typingtest.com/. This may be a good practice site to consider checking out.

Shann346 in Maryland said: Hi – I’d like to start by saying that I work on GEICO’s HR team and consulted with our AZ office to provide you with answers. Our Tucson office is considered a “call center environment” with associates working in both cubicles and shared spaces. Each claims associate works from his/her workstation, using a headset to answer incoming calls. Here’s a video on our Claims dept that shows the environment a bit more: www.youtube.com/watch?v=p9Ut98zC3II .

As far as testing … we conduct computer testing which lasts approximately 2 hours and includes a typing test and multi-tasking simulation. Candidates who can type at least 25 WPM tend to do better on our tests than individuals who do not.

Here is a question pulled from our application; we recommend including information in the comments section for further review. [Application Question]: Have you ever been convicted, pleaded guilty or no contest, or accepted adjudication to a criminal offense other than a minor traffic violation? If yes, please explain in the Application Comments box below.

More answers to frequently asked questions can be found here: careers.geico.com/faq .

I hope this was helpful to you.

I am just going to add my two cents about a recent experience trying to get to first base with GEICO, the great company. Being unemployed for some time now, I reluctantly applied to GEICO for the claims positions. After reviewing the job description, I felt that job best fits my interests. I have worked in a call center environment for over five years.
I had noticed that GEICO has been hiring for over a year in my area. I question myself why a company would be hiring for such a long period, especially in our economic times. I also noticed they advertised in the news paper, on the radio station, and on at least two different TV stations during PRIME TIME!!! Then I was watching the news one night and yes, GEICO even made it to the newscast…. What is up with that

I am just going to add my two cents about a recent experience trying to get to first base with GEICO, the great company. Being unemployed for some time now, I reluctantly applied to GEICO for the claims positions. After reviewing the job description, I felt that job best fits my interests. I have worked in a call center environment for over five years.
I had noticed that GEICO has been hiring for over a year in my area. I question myself why a company would be hiring for such a long period, especially in our economic times. I also noticed they advertised in the news paper, on the radio station, and on at least two different TV stations during PRIME TIME!!! Then I was watching the news one night and yes, GEICO even made it to the newscast…. What is up with that… So applied, submitted a resume, submitted a cover letter, submitted references all around 5PM, the next morning at around 9AM I received a thank you letter/rejection letter. I was shocked since I really am qualified for the entry-level position to start in the ins. Business. I tried getting a telephone number to inquire why. There is not one telephone number that I could find in order to contact the HR department. I have yet to see a company beside GEICO where you cannot talk to a live person. The way I look at, GEICO missed a good employee. Very suspicious on the out reach hiring efforts and yes I know background and certain criteria are mandatory by law…. The company could go shove themselves you know where. I could only imagine the work environment having experienced trying to get a telephone interview at least…. LOL!

Hi John - I want you to know that I hear your concern and encourage you to reach out to the local HR department. We are looking for qualified candidates as our Buffalo office is growing! Here are two links I'd like to share with you: careers.geico.com/give_us_a_call (All HR numbers are posted online), and this video/article from The Buffalo News: fwix.com/buffalo/share/f1259b7f2a/employees_called_key_to_geico_success

Snann346, Thank you for the responding. Regarding the WEB link references you provided, I already came across the phone "contact us" WEB page and I have tried the Human Resource number for the Buffalo, actually Getzville, office. The number only leads you to a voice recording directing you to apply at the GEICO WEB site. There is no option to xfer to a live operator or leave a message. The second WEB link reference takes you to the Buffalo News business section were the GEICO article is located. I receive the Buffalo News paper and I had already read that article.

I understand the Human Resource Department is quite busy and they do not want an influx of call inquiries. However, I am a bit old school in that I believe there should be an avenue of open communication during the job prospect/job hiring process. Creating a barrier of not being able to speak with a live person the way GEICO elected to do sends an unfriendly and unwelcome message. That is an observation and nothing more.

Even if I were to contact someone in the Human Resource Department, I do not believe they would be willing to talk about any decisions made about the application or process thereof. Companies have a set policy about this for liability reasons.
Part 1 of 2

Part 2 of 2

Taking calls in a call center is not easy work. It is demanding and it is not worth fretting over. The job offers at GEICO are certainly not worth holding out on another window of opportunity six months down the road. All companies sound great on the outside until you get inside the door then you sit back realize what the hell did I get my self into.

I am more ticked at not even getting a courtesy call/telephone interview, as I am more than qualified with call center experience then I am not even getting a job offer.
My application and resume was reviewed subjectively instead of objectively; there is no question about that

I only entertain one initial dance on any one new dance floor; I then keep either dancing or move on. I am not one to kiss corporate derriere. Am I a team player, absolutely, but I also have principles and integrity to boot.

That is my policy and it works well for me.

If anyone here would like to know what it is like working in a call center, I would be more than happy to enlighten you with facts.

bond007 in Green Valley, Arizona said: Geico is pretty straightforward and seems to move quickly in the hiring process. In my experience when they tell you "you'll be notified by mail" as to whether you're going to the next step, means you didnt get it and they would rather keep you in suspense even tho theyve already made up their mind. Sorry to bring bad news. Apply again in 6 months. Best of Luck

If they did not like you the first time why the heck are they going to like you the second time........ ????? This is not a friggin game. May be to GEICO it is but my advice screw them. Really!! Think about it. Given benefit of the doubt for insurance regulation requirements, look how they do the hiring process. How do you think it is going to be like working for them inside? My crystal ball says hellish.

na mcinerney in California said: I just got hired on with them for an auto damage adjuster position and the process went really smooth.

The first phone call was from the HR and he just explained the extent of the training and if I didn't think I could handle then we woudl just end the interview process from there.

After that I have to take a test online, then a phone interview, then I had to go in and do a 'role play' test like what was explained above. I will be honest, it's not easy and kind of strange, I've never done anything like it before. Then after that you meet with the manager and then they tell you wether or not they are going to sen you on for the background check and drug test.

I heard the process for some can take a long time but it only look about 3 weeks for me. Which for such a huge corporation I don't think is that bad.

The other thin you have to realize is the training. Depending on the position you are going after. For the auto damage adjuster position it's about a 3 month straight training between San Diego and Virgina. I have talked to a couple people that worked for Geico and they said that it serious and your whole life is consumed with schooling for those three months. I am kind of excited about it to be honest.

Good luck with it.

Hey I was just wondering what I can expect when I go in for the role play portion for the auto damage adjuster position? Any advice?

I just applied for the claims dept, and got the call. I have a phone interview soon. Im nervous about the credit check and stuff. How long after my phone interview should they take to get back to me?

nw86 in Buffalo, New York said: I just applied for the claims dept, and got the call. I have a phone interview soon. Im nervous about the credit check and stuff. How long after my phone interview should they take to get back to me?

It took me about a week to hear back after the phone interview, so I would say 6-12 days. As far as the credit check, they dont do the credit, background or drug tests until later in the interview process or after they decide to hire you.

I applied to Geico online and was rejected. I don't understand their selection criteria...I know I'm qualified for their entry level positions, so what gives? I was told my interests don't match. It just makes no sense....

Warning!"flashing lights" You do not want a job at Geico! It is/was a terrible place to work. 3 years later I still have nightmares. Vindictive management, nasty customers and just a terrible place to work. Also Geico never lays people off, because you will be fired long before then. Unless you are friends with your supervisor and/or manager. Goals are unattainable because most people refuse to lie to policyholders or rush them off the phone. As far as the credit check, I don't know about that, because several people I worked with had bankruptcies/liens/foreclosures etc and still were hired, some even promoted....and then eventually fired for stealing from the company...LOL

toogoodforya in Jackson, Mississippi said: Does anyone know if GEICO is hiring for any Information Technology positions? If so, what is their interview process like for IT? Any info would be greatly appreciated.

HELL NO!!! YOU DO NOT WANT TO WORK AT GEICO FOR I.T. OR NON I.T.

I applied for a sales position in va beach. I have a phone interview tomorrow. I have someone that works at geico that's a friend that referred me for the position. However, I wwanted to know what the credit check critiria is to be hired. I don't exactly have good credit, especially since I've been unemployed for almost two years.

allsmilees in King George, Virginia said: I applied for a sales position in va beach. I have a phone interview tomorrow. I have someone that works at geico that's a friend that referred me for the position. However, I wwanted to know what the credit check critiria is to be hired. I don't exactly have good credit, especially since I've been unemployed for almost two years.

GEICO conducts drug screens, credit and background checks of applicants who've accepted employment or internship offers. During the routine background investigation, we will obtain information (a "Consumer Report") about your credit history, as permitted.

More information regarding our process can be found online at: careers.geico.com/faq#question11

If you have specific concerns regarding your background and would like further information, please call the VA Beach office and ask to speak with the Human Resources manager. careers.geico.com/give_us_a_call

na mcinerney in California said: I just got hired on with them for an auto damage adjuster position and the process went really smooth.

The first phone call was from the HR and he just explained the extent of the training and if I didn't think I could handle then we woudl just end the interview process from there.

After that I have to take a test online, then a phone interview, then I had to go in and do a 'role play' test like what was explained above. I will be honest, it's not easy and kind of strange, I've never done anything like it before. Then after that you meet with the manager and then they tell you wether or not they are going to sen you on for the background check and drug test.

I heard the process for some can take a long time but it only look about 3 weeks for me. Which for such a huge corporation I don't think is that bad.

The other thin you have to realize is the training. Depending on the position you are going after. For the auto damage adjuster position it's about a 3 month straight training between San Diego and Virgina. I have talked to a couple people that worked for Geico and they said that it serious and your whole life is consumed with schooling for those three months. I am kind of excited about it to be honest.

Good luck with it.

Great post!, i was however hoping you could elaborate a bit more about your role play experience. Im curious about what may have been strange or difficult. i am currently in the hiring process and trying to do as much homework to prepare my self so any and all posts regarding this topic would be much appreciated.

I have an interview for Claims tomorrow. Do I even want to bother? I've worked in professional environments for my career, but am having a hard time finding work now. Not sure what to do, any help would be appreciated.

Thanks!

I am reading alot of comments here and I will add my two cents. I have been self employed for 23 years and the last recession all but killed my business. I went on the road doing homeowner ins. inspections for a local company and they paid 15.00 an hr. no benefits and expected you on a plane on very short notice. I was on the west coast for 3 months working. I was doing this "part-time" (that is how the company refered to my employment)and kept running my business. I applied at GEICO in November 2011 for a sales position, I received an e-mail almost immediatly and scheduled a phone interview. I got through the very extensive interview process and was hired. I have been given a generous base salary with excellent benefits. Yes you are expected to show up when scheduled and do your job (what a concept). When you meet your goals you make bonus not to mention profit sharing at the end of the year (over 20% the last 2 years. Since starting we have been told to be proud as only 3 to 4% that apply make it all the way to being offered a job. They are very picky and unfortunatly I can't advise on just what they are looking for in each individual, but what ever it is it is working as GEICO is growing and I for one am happy to be a part of it.