I would have to admit that I am never intimidated or totally outraged, EXCEPT for my recent experience with the manager of the GNC store at the River Hills Mall at Mankato, Minnesota. We questioned her concerning her store policies with regard to not having our membership ship with us. She became very belligerant and obnoxious with her replies, indicating that our intelligence was less than obvious because we did not have our membership cards with us. She referenced a sheet with members names on it, did not see our name; indicating that membership was probably expired. Offered no further assistance with regard to renewing membership, asking how she could help us, offering us information with regard to how to complete any transaction. We offered nformation on methods during which other retailers handle customers who "did not have their card in their possession", but she indicated that she did not care how other stores handle their customers. She refused to offer her name, and her manager's name. When we continued to ask questions with regard to policy and how to use our paid membership and what she wanted us to do, (besides drive 30 miles home to retrieve little membership card), she indicated that she had the right to refused service to us. We questioned her with regard to what type of grounds she would use to refused service to us. She neglected to respond to that question, however, did pick up a phone and indicated that she was going to call Mall security to have us removed. The young man who was on as clerk that evening was standing to the side watching these verbal transactions and also indicated to us that he felt that his manager was getting out of hand. I will continue to pursue management at this store, as this manager, was completely out of control. I am presently at the point where I may consider my legal council to pursue the managerial methods employed by this woman at the Mankato store.