Humana's Culture

Absolutely positively the WORST culture that I've every been exposed to in my entire career. The business is a joke! If you are having problems with your manager, hr is a joke! Some of the most horrible people I have ever been exposed to ever. IF you take a job at Humana, you will eventually regret it.

The work environment at Humana is so bad that other companies tell you that they won't count it against you that you worked for Humana. Anyone in the know in Metro Louisville WON'T work for them!

Wow. I hope to God no one holds it against a worker if one has to work at a bad company. So much for ethics and professionalism.

Angel, you are 100% accurate in your reporting of Humana. It is the worst company I've ever worked for and you WILL regret taking a position with this company. I had issues with my manager and HR is a JOKE. I'm so glad I read your posting because know I know I'm not the only one who is being treated poorly. This the most unprofessional company I've ever worked for and cannot believe the scare tactics they use towards their employees. The pay is outstanding but not worth the mental agony.

Again, OBVIOUSLY you are one of the bad employees. IF you do not like is so much leave Angel, go back to service net in Indiana!
And that is a total LIE about other companies in Louisville stating anything near your made up comment.
What is happening is Humana is like UPS in Louisville, everyone has worked there or has a family member that has worked there, and of course, those that break all the rules never come to work or when they are at work are useless are the ones that come on these forms and talk about how bad of a company Humana is because they got fired and didnt see it coming.
Humana is a very diverse workplace - in english that means you are working with ALL types of people - from the welfare to work single mothers to the older generation that has decided to go back to work, throw in some immature college ages kids that have their parents still supporting them and you just automatically have a nasty mix of all walks and talks of life that will not see eye to eye.
Humana is a great place to work, and if you are there to do your job then you will have no problems. When you do have problems, there are avenues to proceed with to help get them resolved.

"Humana is a great place to work, and if you are there to do your job then you will have no problems. When you do have problems, there are avenues to proceed with to help get them resolved."

Please advise me what my avenues are to help me get my issue resolved? I'd like some advice. I'd hate to leave a company when I just started there. Is it possible to work with HR to get transfered to a different job in the company? The people I have worked with so far at Humana have been very nice, so I cannot complain there.

I am not a young spoiled college punk just making a fuss either. Just wanted to make that clear.

Thank you!

Loving Humana in Louisville, Kentucky said: Again, OBVIOUSLY you are one of the bad employees. IF you do not like is so much leave Angel, go back to service net in Indiana!
And that is a total LIE about other companies in Louisville stating anything near your made up comment.
What is happening is Humana is like UPS in Louisville, everyone has worked there or has a family member that has worked there, and of course, those that break all the rules never come to work or when they are at work are useless are the ones that come on these forms and talk about how bad of a company Humana is because they got fired and didnt see it coming.
Humana is a very diverse workplace - in english that means you are working with ALL types of people - from the welfare to work single mothers to the older generation that has decided to go back to work, throw in some immature college ages kids that have their parents still supporting them and you just automatically have a nasty mix of all walks and talks of life that will not see eye to eye.
Humana is a great place to work, and if you are there to do your job then you will have no problems. When you do have problems, there are avenues to proceed with to help get them resolved.

YOU need to STOP telling other people that they are "bad employees" or defining what "diversity" means. For God's sake, you can't even spell or capitalize correctly. You've got major problems listening to others and passing judgment where it isn't needed. People write on these forums to express their feelings and experiences and your habit of insulting others is ridiculous. Knock off the attitude and just speak to people instead of insulting them.

Disappointed in De Pere, WI was a hell of a lot nicer in response to your post than I would have been after being insulted by the likes of you. The only reason you are disparaging others is probably because you're a recruiter or some other "promoter" of Humana. Your attitude needs adjusting

I agree with NB70- this is a forum for people to state their minds, and there is no need to insult people, for their opinions. From my point of view, I do not know of anyone at Humana in Green Bay who does not like their job- I know a handful of employees in various departments, from customer service, all the way up to the VP level, and they all love it there. Check out this site for the United Health comments- there are many more bad comments there. If I were a manager at Humana or United Health, I would be checking these boards, and asking questions in an effort to improve the areas that are discussed as needing work- proactively. By the way-- at long last, after 4 interviews, onsite and phone, with three hiring managers/HR recruiters at Humana, I have a job with a large insurance firm in the Appleton area- had wanted to work for Humana but they just never seemed to be able to make a final decision. Perhaps I had the talent they were looking for- perhaps I didn't- but I just finished my first week with this company, and they see in me the positive attributes that Humana just couldn't seem to see. my new boss gave me a project the first day- something that had been pending and not handled for some time, and I finished it easily. They are happy to have me- I am happy to work for them!
A suggestion-- too many HR recruiters, and not enough group discussion of having this great candidate, and then finding the position they would be most productive in. If I had had a chance, I could have discussed the various open positions they had, but was never given that opportunity. What is amazing is that my new company wanted me so badly, they offered more money than the range I had given them initially, and five weeks vacation, starting out! I am now VERY happy- and my new company has no posts out here, good or bad. Mabel did try to help me, and I appreciated that- but I still think that Humana has a way to go, to conduct an effective hiring process.

Jill in Green Bay, Wisconsin said: I agree with NB70 - this is a forum for people to state their minds, and there is no need to insult people, for their opinions. From my point of view, I do not know of anyone at Humana in Green Bay who does not like their job - I know a handful of employees in various departments, from customer service, all the way up to the VP level, .....

Congratulations on your success in finding another job. It sounds like your new job really suits you. Just for the record, I've had Humana as my private insurance carrier for 7 years and they have provided the best insurance coverage I've ever had along with the best rate. However, I too, applied for a job there (Actuarial Analyst), but I didn't get hired. I don't blame Humana for not hiring me, I just moved on to another position with another company. Every company has their quirks and I don't really care why I wasn't hired.

The director of the department was a total flake; she actually looked drunk or high. I thought she was going to fall asleep on her desk or fall over, in which case, I wasn't going to catch her. LOL I've never seen that kind of weird behavior before, so I was quite surprised. The other 5 people I interviewed with were great, so I can't complain too much. It simply wasn't meant to be, that's all.

Simply put, I don't hate Humana, but I think EVERYONE deserves the RIGHT to speak out against Humana, or any other employer if they have issues. Forums are just that; a place to express your opinions and views and NO ONE should shut anyone else up because THEY don't want to hear those particular opinions.

nb70 in Milwaukee, Wisconsin said:

Well said nb70 =)

Disappointed in De Pere, Wisconsin said: Well said nb70 =)

Thanks.

Angel in Louisville, Kentucky said: Absolutely positively the WORST culture -- hey thanks 4 the info,, I also experienced such in the pharmacy via their supposedly pharmacist stupidvisors - whom are exactly that :>(- !!

thanks laods all-- i'm waiting to win the lottery so i don't have to work for any of these places (.. I know--> "wishful thinking", huh?)..

For those that work there, can you give me insight to how well you like the pay/benefits as well as the work environment? I've had 2 interviews and am just waiting to hear back. But I have a job offer from another insurance company for a similar role so I'm trying to decide if I were to get offered jobs at both, which to take. I would appreciate any information good or bad. Thanks!!

Angel in Louisville, Kentucky said: Absolutely positively the WORST culture that I've every been exposed to in my entire career. The business is a joke! If you are having problems with your manager, hr is a joke! Some of the most horrible people I have ever been exposed to ever. IF you take a job at Humana, you will eventually regret it. The work environment at Humana is so bad . . .

Please share what specifics are bad about this company - as I was considering applying!

i worked for humana for one year tops....we like to call it the humana factory in de pere, wi. it was the worst working experience ever

i interviewed with the mail-order pharmacy in Phoenix and needless to say, despite a few years of retail and other Pharmacist experience, they (the Pharm. Manager and his "assistant" gopher) never got-back..

so, who knows what they are looking-for, "personality matches" rather-than one's motivation and successful track-record doesn't seem to matter, apparently..

am happy to NOT have been given an offer after all, after having had read the other comments on here about Humana's co-worker & supervisor "culture"...

take-care and good-luck, but - most likely best NOT to leave your current job unless you are 100% certain that the work environment is what you really want..

thanks all !

I work for Humana in Texas and looking to leave..in order to get ahead there, you need to kiss ass. This company is the worst..you learn nothing and benefit from nothing to take to another job prospect. I will doing cartwheels when I leave. HR? That's just a title ...they could care less about employees.

yes!-- i also "concur" with "Cat", above--

they ALSO sound just like the pharm-mail-order company: "Express Scripts", for sure-- that's why they are "advertising" all-the-time for new employees--> and - they say that they're always "expanding" to meet their new needs; yet - just wish they were at least "half-honest" and say that they need more-new employees just to take-up the slack from all those that have either suddenly quit or are about to do-so !!!

Be warned if you take a job with Humana and get sick within your first year of employment. I don't mean calling in a day here and a day there, I'm referring to a legit medical illness, under the doctors advice.

If you miss more than 5 days of consecutive illness you then are put on short-term disability then while you are out trying to recuperate Humana posts and fill your position. Then they fight you on getting paid. Legally Humana is able to post your position due to FMLA regulations.

I guess I ended up being lucky because after I got better I didn't have to go back to a harassing boss and stressful job.

Working for Humana is not for the weak skinned.

I wish I would have found this forum before I accepted the position with Humana.

I know a lot of people have great working experiences with Humana and I'm disappointed that things for me didn't work out. Time for me to move on!

Anon75 in De Pere, Wisconsin said: Be warned if you take a job with Humana and get sick within your first year of employment. I don't mean calling in a day here and a day there, I'm referring to a legit medical illness, under the doctors advice.

If you miss more than 5 days of consecutive illness you then are put on short-term disability then while you are out trying to recuperate Humana posts and fill your position. Then they fight you on getting paid. Legally Humana is able to post your position due to FMLA regulations.

I guess I ended up being lucky because after I got better I didn't have to go back to a harassing boss and stressful job.

Working for Humana is not for the weak skinned.

I wish I would have found this forum before I accepted the position with Humana.

I know a lot of people have great working experiences with Humana and I'm disappointed that things for me didn't work out. Time for me to move on!

What do you expect them to do if you are not at your position for more than 5 days? Being put on STD is a help to you so you get paid. If they could go weeks with no one in your position, why would they have hired you in the first place? I just do not get the lack of work ethic that people on these pages have? Do you think that Humana was created just for you? Or maybe it was created as a Corporation that is striving to make a profit by selling Healthcare products to the public. And maybe that is what you all are missing in your evaluation of the work place. Stop belly aching and start working.

crj5812 in Greenville, South Carolina said: What do you expect them to do if you are not at your position for more than 5 days? Being put on STD is a help to you so you get paid. If they could go weeks with no one in your position, why would they have hired you in the first place? I just do not get the lack of work ethic that people on these pages have? Do you think that Humana was created just for you? Or maybe it was created as a Corporation that is striving to make a profit by selling Healthcare products to the public. And maybe that is what you all are missing in your evaluation of the work place. Stop belly aching and start working.

I would be working again if Humana didn't post and fill my job, trust me being on unemployment is NOT what I wanted nor is it fun. I just thought that Humana had a heart when it came to their employees and illnesses. I guess they are out for the all mighty dollar as others have stated in this forum.

NO, I DO NOT think Humana was created just for "ME". Where does a lack of work ethic come into play when you are suffering from an illness?

The belly ache has stopped and like I said in my post, I AM MOVING ON.

Sorry if I'm not a robot with no feelings =(

I concur with Anon75's comments, above.. Also think "crj5812" in S. Carolina (above) must B one of those Humana "stupid-visors" 4-sure--> sounds like to me..

Humana is HELL!!!!!!!!!

Under the word HUMANA, there are 6 words.

"Guidence When You Need It Most"

I work for HUMANA as a Licensed Sales Agent in Direct Market Sales (DMS),and I can only say this about Humana. There are people @ HUMANA who actually care about, what is happening to the Seniors enrolled in various HUMANA Plans.
Then there are the others that are only here for the almighty dollar, or commisions that they will make. I can only speak about my personal experience w/Humana. In DMS if you do not meet the required goals, it may cost you dearly. During the lock-in period you may be calling Humana PDP members, and trying to convince them to use RIGHT SOURCE 90 Day Mail Order Pharmacy, which is owned by HUMANA.
I will say this, why would I order my prescriptions from a company that leaves the order at your door,no signatue required from the member,and if the order is lost OR STOLEN, HUMANA is not responsible. And if they have your credit card info, you wil be billed for that order. Now if my Grandparents are on a fixed income, and they are billed for 3 months of prescriptions, and the order is lost or stolen, and they still have to pay for this mistake that is not there responsibility, I WOULD LOOSE MY MIND. This is just 1 problem of many, that HUMANA needs to fix.

There are a group of DMS reps that meet once a month, with reps from Customer Service/Billing & Enrollment, to compare notes of issues that we see in the day to day operations within HUMANA, here in Tampa.

WE HAVE MANY PROBLEMS HERE IN TAMPA THAT REALLY NEED TO BE RESOLVED,UNTIL THEN THE MEMBERS WILL SUFFER.

As for working he in Tampa, I care about the people I talk to daily, I can also ignore the stupidity I see daily here at DMS. This is a SALES enviroment and if you do not meet your goals, it may cost you.

If you do work here and you have a heart beating inside of you, then do the best you can for that Medicare member on the other end of the phone.
You will feel better at the end of the da

I worked for Humana in the Human Resources department for a year out of the Louisville office at 5th and Main Streets. Humana really is a great company, they are making major strides in the healthcare industry, great benefits, lots of opportunity for advancement and most of the people are great. However, there are a few things I want to share for those of you that are interested in getting into HR at Humana. I was assigned to work with 3 HR Directors who were overall good bosses with the exception of 1 who made my experience there a terrible one. The only comparison I can give about insight to her personality would be the movie "The Devil wears Prada" minus the glamour and fashion. Upon my arrival in the organization I had no idea of her reputation and that she had gone through several assistants. Some of which had quit or those still present refused to work with her. During my first few weeks there on several occasions I was asked by a number of employees what it was like to work for her. At the time I was baffled why people kept asking me. Other examples include a situation with a peer where a disagreement occured that required a managers intervention. I was never asked my side of the story as to what happened but was unfairly reprimanded. When opportunites of advancement came open a few peers resorted to undercutting behavior of others to put themselves at an advantage. At times I could not believe the levels of unprofessional behavior display by people that make 6 figure salarys. Not to say dont apply here, again, its a great company with lots of exciting things taking place. However, if you consider yourself a hardworking contributor who takes pride in what you do; PLEASE be sure to do your research and ask lots of questions. In my opinion, the HR department did not foster an environment of fairness and inclusion.

What is the name of the new company you work for.

I'm Looking for a new job

Okay the way I see it is, there is always going to be something that you are unhappy w/ about work. There is always going to be someone or someones that you don't care for, including managers and HR. It doesn't make the place as a whole completely horrible. And maybe, its just not for you. I think you get what you put into anything. So if you can't stand what you are doing then everything else around you is going to suc as well. No matter where you work, there will be favortism, petty drama, and things that are just plain unfair. I have experienced all this at Humana and every job I have had for that matter. But, the great part about it is, you get insurance the day you start, may not be the best insurance there is, but at least you don't have to wait 90 days to get it.. You get 3 weeks paid vacation the first year and 2 personal days also the first year and paid holidays. Pay is not bad, its hard to find a job that pays decent with out a college degree. SO I guess its whatever you decide is more important.. putting up with some petty b.s. everynow and then, and getting a decent pay check... or getting your butt in school and getting a degree which may take forever to find the job that you really want and praying that when you finally get there that you make enough money to pay off all your loans and debts by the time you are 80, AND that it doesn't carry all the extra baggage associated with pettiness? By the way.. I dont care if my spelling is off.

I worked for Humana for just over a year and I've had 30+ 'jobs' in my life. Humana was BY FAR the absolute worst experience in my life. It's not even about the petty crap or the cattiness. It's about how your numbers (length of calls, not ready time, etc.) are way more important than customer service. You think you can get in through the call center and make your way to something you can tolerate. But NOOOO. Your supervisor has your future in their hands. You rock the boat (suggest better or different ways of doing things) and you're out of there. When you get fired, you're escorted out like a thief and someone gathers your personal belongings to meet you with the security guard at the curb. Wow - I'm done thinking about all the horrid things I saw while there. <sigh> Sad.

30+ jobs huh? Well, I think I'll leave that one alone. I think you are forgetting that Customer Service is only 1 out of the hundreds of different positions at Humana. Working in the call center may be the most stressfull job there. And I hate to break it to you, but no matter where you work your Supervisor has your future in their hands, they are your boss and they decide if you stay or leave. And a lot of places escort you out of the building when you are fired, can you honestly blame them with all the crazy people out there? I used to work at a place where they escorted you out every night and you had to have all your belongings in a plastic bag, so that is hardly something that is relavant. Regardless, everyone is entitled to their own opionion based on their own experiences.

I posted a comment 13 days ago about Humana and I work for the Humana Military side of Humana INC. It's all the same anyway...... Basic facts to tell you: Quota..you are required to do for example 30 referrals a day, expect to the supervisor to tell you, " You need to do better, do 40 or more". If quota is in writing, expect ONLY 30 from me. I'm not going to kill myself for you guys. Humana only rewards you by feeding their employees, making them "fat asses". No financial rewards, no bonuses, unless you are management. And speaking of management, they take all the credit for the work being done. Push and whip the slaves, but take credit for how much we've done for you. Contract is in the renewal stages and I hope they give it to someone else. I feel sorry for my fellow employees. Even the ones that kiss ass, hah!, don't see them going anywhere unless you're willing to crawl on their hands and knees..IF THAT! Try to apply for another position, even if it's lateral, they won't let you go. Out of 22 of my coworkers who fall under the same position, only ONE was transferred. Everyone else... not have a chance. Humana is a joke when it comes to caring for employees. Please people, do yourselves a favor, if your personality fits this kind of environment, more power to you. If not, look for another company BUT do your research. I'm close to leaving...I can hardly wait.

i want to know abou humana benefit package

can someone please tell mehow much vacation
you get and all the other benefits

Humana is a JOKE!!! They are the WORST company to work for and things are going to get MUCH MUCH Worse.

They out source there call centers to GOD KNOW WHERE..India, China, Mars, Venus, THE MOON
I mean these people are retarded and do not know anything. I would love for the CEO of Humana to call on his own policy and try to have a claim reporcesse with these ding bats. I mean they are RETARDED call them @ 1 888 666 7730. This number is were Humana Gold Plus members….meaning are disable and retired have to call to have claims reprocessed, ben read or any other help with there policies. I think it is so unethical to delegate these people to this call center when the people that answer the phone BARELY know english. Way to Humana you are really contributing to our society. They set up these Humana Agents to sell the Gold plus replacement plan and before the policy owner knows it, Humana will not pay their claims and these poor people are stuck trying to figure it out with someone in Egypt, India or China

I will post again

I work in the mental health part for Humana and they have really done a bang up job in making this so complicated. Humana outsources to over 10 mental health venders Corphealth ,MH NET,Alliance,Contact Behavioal
Value Options,Psychcare,Etc…This does not include, dental, all of medcare, military,cobra, cards, presriptions and list goes on again

In the State of Wisconson they have 5 different companies just for mental health. When someone is checking into the ER bebasue they are going to killthem selves I have perosonally dealt with a three hour phone call to locate the beneifts and to precert the care. No one cares if their computer is saying it is not them that should take the call. …that is horrible!!!

There are too many call transfers and benefits are never loaded when a policy starts. The superviors are never available

nicole in Fort Worth, Texas said: i want to know abou humana benefit package

can someone please tell mehow much vacation
you get and all the other benefits

It is 78.00 a paycheck. Not very good and the copay is 40.00

nb70 in Milwaukee, Wisconsin said: YOU need to STOP telling other people that they are "bad employees" or defining what "diversity" means. For God's sake, you can't even spell or capitalize correctly. You've got major problems listening to others and passing judgment where it isn't needed. People write on these forums to express their feelings and experiences and your habit of insulting others is ridiculous. Knock off the attitude and just speak to people instead of insulting them.

Disappointed in De Pere, WI was a hell of a lot nicer in response to your post than I would have been after being insulted by the likes of you. The only reason you are disparaging others is probably because you're a recruiter or some other "promoter" of Humana. Your attitude needs adjusting

Amen sister, and that person has to be a HR person.

I have worked for Humana for 4 years. I have loved the job and the people I have met. I was very pleased with my starting pay and the benefits. The biggest problem I have is with the department I am in and the manager. You feel like you are in kindergarten and the manager of our area could do with an attitude adjustment and a course in how to treat people. I say, if you are considering a job at Humana that you seriously consider it. The company as a whole is a good place to work. Just my opinion.

I am hoping to get on with United Health Group soon with a Grade #28. I received info on the health benefit plans, but am trying to find info on how the plan treats pre-existing conditions. Can you give me any info?

I would have to disagree that there are avenues to pursue. That is what Humana would LIKE for you to think, but I know from personal experience that going to HR if you have an issue is basically a job terminating move. For the record - I am not one of the bad employees mentioned. My record is completely unblemished, my attendance is WELL above average, my production ALWAYS exceeds expectations and I have PERFECT quality scores. I have received nothing but stellar reviews and have been complimented many times on my positive attitude - by my superiors. So I would like to ask why am I having the same issues that a bad employee would be having??

I would have to disagree that there are avenues to pursue. That is what Humana would LIKE for you to think, but I know from personal experience that going to HR if you have an issue is basically a job terminating move. For the record - I am not one of the bad employees mentioned. My record is completely unblemished, my attendance is WELL above average, my production ALWAYS exceeds expectations and I have PERFECT quality scores. I have received nothing but stellar reviews and have been complimented many times on my positive attitude - by my superiors. So I would like to ask why am I having the same issues that a bad employee would be having??

undisclosed in Atlanta, Georgia said: I worked for Humana in the Human Resources department for a year out of the Louisville office at 5th and Main Streets. Humana really is a great company, they are making major strides in the healthcare industry, great benefits, lots of opportunity for advancement and most of the people are great. However, there are a few things I want to share for those of you that are interested in getting into HR at Humana. I was assigned to work with 3 HR Directors who were overall good bosses with the exception of 1 who made my experience there a terrible one. The only comparison I can give about insight to her personality would be the movie "The Devil wears Prada" minus the glamour and fashion. Upon my arrival in the organization I had no idea of her reputation and that she had gone through several assistants. Some of which had quit or those still present refused to work with her. During my first few weeks there on several occasions I was asked by a number of employees what it was like to work for her. At the time I was baffled why people kept asking me. Other examples include a situation with a peer where a disagreement occured that required a managers intervention. I was never asked my side of the story as to what happened but was unfairly reprimanded. When opportunites of advancement came open a few peers resorted to undercutting behavior of others to put themselves at an advantage. At times I could not believe the levels of unprofessional behavior display by people that make 6 figure salarys. Not to say dont apply here, again, its a great company with lots of exciting things taking place. However, if you consider yourself a hardworking contributor who takes pride in what you do; PLEASE be sure to do your research and ask lots of questions. In my opinion, the HR department did not foster an environment of fairness and inclusion.

Can you help with an HR issue someone is having @ this time.

sorry undisclosed in atlanta. my question was for you. need advice on HR issue. Can you help in any way?

This is how Humana DMS in Tampa said Happy New Year to it's latest new hires.

Humana management took them all in a room and had them sign a document stating that they would work on their days off,or as needed which means(7 days a week for the rest of the year), to meet the needs of the calls that were holding. They were told if they missed a day of work...DO NOT COME BACK JANUARY 1, 2008. Now, they did not relize that a retired sheriff was in the room and he asked the Supervisor 3 times, is this legal?
He was told that what they were doing is legal.

Anyone have the phone number for the U.S. dept of Labor?

As for the rest of the staff, they were told in an e-mail the following. "Dec 28th through Dec 31st will be a scheduled work day for all DMS associates and staff. Meaning Friday, Saturday, Sunday, and Monday is a Monday to us all. Every person is scheduled to work on all four days. Any exceptions will need Manager & Director approval."

This order came from Khursheed Zafar / National Director of Operations for Direct Marketing Services.

What is Humana's policy on maternity leave? Also, do they lowball you with their first offer and you can request more?

I recently applied for an Meeting and Event Planning position at Humana in Louisville. My online workbench says that I am in the process of "Screening". What can expect for the rest of the process? Also, what salary should I expect?

kglaf in Louisville, Kentucky said: I recently applied for an Meeting and Event Planning position at Humana in Louisville. My online workbench says that I am in the process of "Screening". What can expect for the rest of the process? Also, what salary should I expect?

I would ask for at least 38,000 a year and the are going low ball you.

Glad I'm leaving..now supposedly we're not doing a job good enough. More, more, more...but never anything in return in the last few years. I'll be hearing more about Workman's Comp cases than in any other company I've worked for.

Now it seems that the market in Tx is under fire from mgmt in Louisville. All three markets must undergo a "process" to measure our "numbers"/production. It's obvious it's for the upcoming contract that the DOD is getting ready to award. It MAY not be Humana this time for there is some pretty stiff competition with other insurance entities. Now the DOD needs to SEE how we do the process. We are supposedly bad enough to draw corporate attention and if we don't meet a certain percentage, it could mean corrective action or even termination. And yet, I haven't seen any type of APPRECIATION from management, locally and from Louisville. But we know that will NEVER happen.

Jill in Green Bay, thanks for your post. What company was it you found a great job with? I'm in Denver, and wondering if they have an office here. We have Anthem, Great-West (Cigna now), Humana, United....but looking to see who else is out there. Thank you!