Humana's Culture

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jms in Varina, Iowa

100 months ago

Anonymous in Florida in Beaufort, Missouri said: I started with Humana in Dec of 05 as a sales agent for Medicare Part D!!!! Oh was I suprised when 2 1/2 wks in Louisville for training and only 1 hr of that time was actually spent on Part D. The rest was Medicare Advantage Plans, sales presentations ect.
This company is not about What is best for the Client, it is about how much money we can make off our Senior Population. They pay their agents triple for landing a Med Advantage contract versus a RX and the whole time telling you to stay within CMS guidelines. I know of agents getting state complaints one after the other who were held up in meetings as doing such a great job, sales over the top! This company is about the money folks, not only do they not pay claims but they don't even honor their own contracts with their employees, they are still into me for quite a bit of change, something I am sure I will never see. Has anyone ever worked for an employer that refused to give you a name and contact phone number for the payroll dept, When you prevent your employee's from getting basic information that they have a right to, imagine what they do to a client!!!! Run don't walk away from this company. I did!

10-4 Good Buddy!!! I too took the Dec 05 "Training" for Humana. Spent 3 weeks in downtown Louisville @ the Hyatt Regency. You are right about it. They do owe a lot of agents a lot of money. Don't know if they planned it that way or not---it certainly appears that they did. REALLY BAD BOOKKEEPING or Deception? Call their HR4U number and tell them you did not get paid for whatever and tell them your ATTORNEY told you to call them and give them a chance to make it right. They will then pay you---give you a letter that says they regonize they have "overpayed" you but have made a decision to OVERLOOK it. What a joke. Try it--be sure to keep all your client records---who you sold, what and when. You may need it to protect yourself from them.

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? in Louisville, Kentucky

96 months ago

Humana is HELL! Wish to God I never set foot in the place.

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jokie in Chandler, Arizona

74 months ago

The DMS in Phoenix is abusive, discriminatory and cruel. I resigned recently. I was there when the DMS opened, they have inexperience supervisors, totally uneducated, had no idea how to treat employees. Sups had their favorites, and favoritism is rampant. Some sups have inappropriate relationship with a certain female rep....it is the talk of the floor...she is allowed to disappear for hours at a time., but it is covered up by the sups.....tit for tat? Recently, the situation with favoritism where having the opportunity to earn commission thru ROY (rest of year) was so blatant, they we had people so upset.....only certain favored ones were allowed to take inbound calls from aging in seniors, and earn commission, the rest, mostly older reps who have been with the DMS the longest, had to "cold' call people, average age of 86...and try and sell them a supplement plan....most have nver heard of Humana, or were already set with a plan., no commission earned this way...and the others kept bragging about how much commission they were making thru the summer....and the outbound reps earned NOTHING....the DMS went from 160 reps to about 84, in 2 months....some heads will probably roll as that turnover is astounding, and the reps leaving have 50 licenses in all states, and took those licenses with them to another company. This was the most abusive environment I have every worked in, and I have been working 35 years....most incompetent management I have ever experienced....Humana is in trouble.....takes months to get cmmission, and then you aren't even sure it is right because they give you no way to check....and they made mistakes thru AEP/OEP, and had to correct the bonus' over several month period.....What A Mess!!!! So glad I am gone....You can't have a "world class" organization if you treat your employees like something on the bottom of your shoe!!!

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sbj1 in San antonio, Texas

71 months ago

Greetings! Does anyone have any information on how the Humana office in San Antonio, TX is run; or, how the employees culture there is?

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4c4e1e6b in Louisville, Kentucky

67 months ago

I worked for Humana for 16 long years, their Supervisors are hired for who can party with the Managers the best. My last Supervisor was a drunk and might work for 1/2 a day. She wanted us to cover for her when her Manager called from Florida to say she was in a meeting. I felt like I was a first grade all the time.

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Anonymous_ in Florida

63 months ago

sbj1 in San antonio, Texas said: Greetings! Does anyone have any information on how the Humana office in San Antonio, TX is run; or, how the employees culture there is?

I don't know about the employee culture there but what I can tell you is the sales director is nice guy. Is it sales you are looking into?

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anonymous in Charleston, West Virginia

62 months ago

The supervision and leadership in the regional sales offices is nonexistent, these managers are paid ridiculous salaries, don't work 5 hours per week, and have no training skills, no product knowledge, and could care less. The company now wants to re-brand itself into a general insurance agency, as Medicare fades, but refuses to spend ad money. If you want to do everything yourself, train yourself, call corp. for answers, and generally want to be under constant stress, this is the place for you..

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55 still alive trying to survive in Phoenix, Arizona

61 months ago

former Hum employee in indianapolis, Indiana said: Humana is one of the most political, red tape having, disfunctional organizations I have ever stepped foot in. They are all about the bottom line, and line the pockets of those indivduals that they should not be lining. No other organization have I worked for that gives bonuses (large ones at that - in excess of 20% of salary)to only the high level employees and leave us with nothing except a 2% annual increase that we were supposed to be glad we received! While the upper people are not doing a thing, and get rewarded, and we do all the work and get NOTHING! Not to mention after I left the hell hole that is Humana they all of the sudden stopped paying my medical claims for my disabled son...I'm sure it is not a conincidence, and told them as much! Of course, they deny it, but it is funny how everything was paid until I left my position and then everything was denied. I would not step foot back into Humana for anything. Employees are mistreated by management and belittled. Worst company ever!

amen to that.. i have never been so badly treated in my life as the 3 yrs i was at "that place" (i can't even stand to utter the name)

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55 still alive trying to survive in Phoenix, Arizona

61 months ago

littlelaydee in Green Bay, Wisconsin said: I also worked in Green Bay and 100% agree with everything you said about what goes on within that part of the company. I left because my supervisor has a personal issue with me and made it known to the team and the floor and she often made comments about me at team meetings and crossed the line many times. It got to the point where she would wait until then end of the day and call HR with a list of every single thing I did all day and see what she could write me up on if anything... I always worked 110% for that dump in my first department and then for the 2nd. She once scolded me because she didnt like the way I typed, it bothered her. Eventually I was written up for being 1 minute late one week and 2 minutes late 2 weeks later.. both times I stayed and made up the time. I finally packed up my desk and told her I quit and she told me NO I couldnt quit, she needed it in writing so I grabbed a post it note off her mess of a desk and wrote I quit and walked out. I have a million stories about that place. I wish I never applied there, would have saved me a ton on insurance premium and stress relatedi illness.

same kind of demoralizing, abusive experience in the phoenix mail order pharmacy divisions.. i have never seen such incompetency and greed and agism.. and i'm certain that lying to your face is a pre-requisite to become an fll.. worst place i've ever worked in my life too.. i was also the victim of a "witch hunt" .. they will do anything to the employees, i really feel for the members

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55 still alive trying to survive in Phoenix, Arizona

61 months ago

Anonymous_ in Florida said: Humana is a huge company and has its flaws like any other company. What I can say, is I have been with them for about 5 years now as a MarketPoint Agent. I sell Medicare Advantage as well as our other products. I LOVE WORKING FOR HUMANA!!!! This is the best company I have ever worked for. We are like family in our office and the team I am on is just that, a TEAM! Now I agree things have gotten a bit stressful with this "new administration" better known as Obama care, this guys is going to ruin a very good thing for so many people. I am not going to go there. If you are in sales and work for Humana and are complaining right now, let me just say this, "YOU WILL NOT FIND ANOTHER JOB MAKING THE MONEY YOU MAKE RIGHT NOW DOING SOMETHING DIFFERENT UNLESS YOU WANT TO WORK ENDLESS HOURS AND OT!" I have all my clients call me directly if they have any questions or concerns about their benefits. I have a very high retention rate because of this. One more thing I would like to comment on, if you went to training for just working at Walmart for Part D and got all the other training as well, why would you complain about that? Medicare Advantage up to this point has been our bread and butter. I am sure you have made tons of money selling it, so why would you turn your back on your own and complain? I just don't get it! I have helped hundreds of people and would like to continue to do so. I will stick it out with this company as long as I can!

makes me wonder just how many other jobs you've had.. i was not in sales, but the pharmacy division is horrible.. Obama has nothing to do with it.. it's the constant stress and required OVERTIME, while horse-whipping the techs to go faster and faster (gotta keep that 35% growth happening so MM can get millions more, and we got NOTHING this past year as a raise, not even a holiday dinner).. all that matters is the bottom line, money, denying as many claims as possible, fear, intimidation, favoritis

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55 still alive trying to survive in Phoenix, Arizona

61 months ago

this whole page is a joke .. "Humana's Culture" ??
it's an environment of fear, intimidation, rampant favoritism and age discrimination, lies and cover-ups, hypocritical preaching of ethics and "life-work balance" while treating employees like crap and working them to death with no raises.. broad sweeps of not-too-veiled attempts at getting rid of anyone who doesn't blindly obey them or opens their mouth or has an opinion or is too old, all under the guise of "quality improvement" .. while the leadership doesn't even know how to do the jobs they supposedly supervise and make blatant discriminatory remarks. it's understaffed departments padding the pockets of upper management, unethical behavior of leaders while the head of the company pushes "perfect service" like he's running a robot factory and getting richer while they take away holidays and benefits, not to mention human dignity. if you're petty, small-minded and vicious and you know how to lie and kiss-a$$ you'll make a perfect leader.. especially if you're young and pretty and have no clue how to deal with older associates. there won't be many left soon, and we can only hope the lawsuits will expose how unethical and in-human Humana is.

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Sweets2323 in Hollywood, Florida

61 months ago

Anonymous_ in Florida said: Humana is a huge company and has its flaws like any other company. What I can say, is I have been with them for about 5 years now as a MarketPoint Agent. I sell Medicare Advantage as well as our other products. I LOVE WORKING FOR HUMANA!!!! This is the best company I have ever worked for. We are like family in our office and the team I am on is just that, a TEAM! Now I agree things have gotten a bit stressful with this "new administration" better known as Obama care, this guys is going to ruin a very good thing for so many people. I am not going to go there. If you are in sales and work for Humana and are complaining right now, let me just say this, "YOU WILL NOT FIND ANOTHER JOB MAKING THE MONEY YOU MAKE RIGHT NOW DOING SOMETHING DIFFERENT UNLESS YOU WANT TO WORK ENDLESS HOURS AND OT!" I have all my clients call me directly if they have any questions or concerns about their benefits. I have a very high retention rate because of this. One more thing I would like to comment on, if you went to training for just working at Walmart for Part D and got all the other training as well, why would you complain about that? Medicare Advantage up to this point has been our bread and butter. I am sure you have made tons of money selling it, so why would you turn your back on your own and complain? I just don't get it! I have helped hundreds of people and would like to continue to do so. I will stick it out with this company as long as I can!

I Just got hired with Humana and I am from South Florida.. I have not started my first day as yet. But There is only one person that left a comment from the Hollywood Florida area. and it was positive.

Is it cuz the Humana here in Florida is better managed than the ones in other states.. I am just concened. You all really bashed Humana and now i am wondering if it will be that bad.

They are paying for my License for the first try.

The sup advised of all the hours during peak time.

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Sweets2323 in Hollywood, Florida

61 months ago

and how i will be working to maybe mid night try to close deals due to enrollment etc.

When I had the 1st interview i was told 28-30000 plus 10% commission. After mys econd interview I was offered 30,000 Maybe because I have my BA... Not sure

the 401k is match 100% for the 1st percent and 50 cents for the next 5 percent. I Am use to matching 100% for the first 3 %.. which on is better just curious..

Also, I dont care about there medical insurance, I am covered thru my husband. So on that note I will not be taking the health benefits.

All i care about now is the 401K

Are the sales easy to close since i will be calling back people that initally called in??

what is the commission really like.. thaey told me that eveyone make 10-15000 extra a year..

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luv and trust in Green Bay, Wisconsin

60 months ago

Humana is the absolute WORST employer that one could have the misfortune of working for. They expect perfection 100% of the time in spite of all the obstacles that THEY put in your way. Case in point, the workload in my department on a per employee basis is astounding. Essentially individuals handle almost 1,000 member groups by themselves and still Humana demands that they take on more responsibilities. Despite getting near perfect marks on evaluations, you will NOT receive a raise of any kind. You will be told it's "not in the budget", despite Humana touting record-breaking YTD profits.

The hypocrisy and lack of appreciation for employees that Humana illustrates is reprehensible. They are taking advantage of the economy and weak job market by treating their employees terribly. They know that their employees don't have many employment options out there and are essentially stuck at this horrible place. Therefore, they can treat them as they wish and the employees will take it. Their promotion and ardent preaching of "Perfect Service" is quite frightening as it resembles a form of brainwashing.

Do yourself a favor and don't make the mistake that countless others have. DO NOT WORK FOR HUMANA!!! Trust me, you won't regret it.

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Bob in Clearwater, Florida

57 months ago

I date a lady working for Humana. I can not believe what I hear. Surely this operation would be shut down if the labor board know of the threats daily and 18 hr. work days requested of the sales agents. After a 14 hr day of BS appointments they must upload their information before going out to dinner or risk losing their job...it's a concentration camp...do not buy their products they treat their employess like slaves

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Bob in Clearwater, Florida

57 months ago

55 still alive trying to survive in Phoenix, Arizona said: this whole page is a joke .. "Humana's Culture" ??
it's an environment of fear, intimidation, rampant favoritism and age discrimination, lies and cover-ups, hypocritical preaching of ethics and "life-work balance" while treating employees like crap and working them to death with no raises.. broad sweeps of not-too-veiled attempts at getting rid of anyone who doesn't blindly obey them or opens their mouth or has an opinion or is too old, all under the guise of "quality improvement" .. while the leadership doesn't even know how to do the jobs they supposedly supervise and make blatant discriminatory remarks. it's understaffed departments padding the pockets of upper management, unethical behavior of leaders while the head of the company pushes "perfect service" like he's running a robot factory and getting richer while they take away holidays and benefits, not to mention human dignity. if you're petty, small-minded and vicious and you know how to lie and kiss-a$$ you'll make a perfect leader.. especially if you're young and pretty and have no clue how to deal with older associates. there won't be many left soon, and we can only hope the lawsuits will expose how unethical and in-human Humana is.

I whole heartedly agree, this company should be shut down...My girlfriend is a nervous wreck from all the daily threats

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curious in North Little Rock, Arkansas

57 months ago

Humana has acquired the company I work for. Does anyone know what we can expect by way of changes in regards to production, pay, benefits, management, etc.? I'd like to hear from someone who has been part of a buy-out by Humana. I've researched them and they have made several in the last 5-8 years. We currently have provider facilities and separate billing/collections offices.

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east.emerald in Knoxville, Tennessee

56 months ago

curious in North Little Rock, Arkansas said: Humana has acquired the company I work for. Does anyone know what we can expect by way of changes in regards to production, pay, benefits, management, etc.? I'd like to hear from someone who has been part of a buy-out by Humana. I've researched them and they have made several in the last 5-8 years. We currently have provider facilities and separate billing/collections offices.

I worked for a regional insurance company purchased by Humana in late 2008. Nothing really changed until June of 2009 when we enrolled in our new benefit plans. Humana only offers employs High Deductible Health Plans. There are many varying opinions about them as a rule but I will say Humana did an ok job of making sure we understood how to best use the plan. With that said, if you have high monthly expenses for medical care/prescriptions, these plans can cause sticker shock. You have to manage paying the high deductible and at the same time be able to put money into your health savings account.
Most of the changes I experienced that were negative began to happen about a year after the purchase. My specific job was done away with locally and moved to another Humana office. I was not laid off however but moved to a "temporary" department that was to take customer service phone calls routed from Humana call centers that had hiring freezes. This was a disaster. Our training was scant and we were constantly told when asking questions, "don't worry, you won't have to know that". From the first day, it was obvious "we needed to know that" and everything else. The call volume was staggering and only made the lack of complete training worse. The company I worked for had an excellent reputation for customer service and we were shocked at how inept customer service was within Humana. After the most stressful 4 months of my work life, I gave up on being laid off and found another job. Good Luck.

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slavegirl in Hollywood, Florida

56 months ago

Bob in Clearwater, Florida said: I whole heartedly agree, this company should be shut down...My girlfriend is a nervous wreck from all the daily threats

Well said! I have been with Humana 10 plus years and recently my dad told me that his Doctor recommended that he switch from his Med Supp to HGP. I told my dad to switch his Doctor. I wouldn't put my dog on that plan. How sad is that?

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wondering in Seattle, Washington

55 months ago

I have an interview for a Med Records Retrievel Specialist, anyone have any experience with this position?

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ahhnoneemoose in Phoenix, Arizona

54 months ago

I have been employed with Humana at their call center in Tempe, AZ as a CSR for about 3 months now and am so very sorry I didn't listen to the various posts here before I took the job. This is one of the most depressing call centers I have ever worked in with a work force composed of mostly money hungry, desperate individuals. Very few (not none but most) here really cares about the members they serve which are mostly elderly Medicare members. Tbe training provided was sub par with speed valued more than accuracy. I work in a new program called 'Medicare Rewards' with the training lasting only 3 weeks even though we were cross trained in RightSource whose training on it's own normally lasts 5. If you are late back from break or lunch for more than 1 minute you are being IM'd to see if "you are OK?" Also, if you are in after call work for more than 1 minute you are asked what you are doing and why you are not back on the phones. If you were unlucky enough to have been picked to work on Saturdays you lost your one day off during the week because there is mandatory overtime during these first 3 months of the year, the busiest time of the year for the company. So for the last 5 weeks these poor people only had one day off (Sunday) a week. They are burnt out to say the least but the company could care less about their employees work/life balance. I truly hope the CEO and other upper management read these posts. Humana runs it's employee's into the ground, not thinking about how their customers could be affected by the fall out. Oh and if you think the medical benefits offered by a medical insurance company would be top-notch think again. If you want a $5000 deductible or outrageous copay than this is the company for you. Please don't make the mistake I made by ignoring these posts. This is not a company you will be proud to work for. You will find yourself caring as little about the customer as Humana cares about you the employee.

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Seasoned Agent in Louisville, Kentucky

53 months ago

Bob in Clearwater, Florida said: I date a lady working for Humana. I can not believe what I hear. Surely this operation would be shut down if the labor board know of the threats daily and 18 hr. work days requested of the sales agents. After a 14 hr day of BS appointments they must upload their information before going out to dinner or risk losing their job...it's a concentration camp...do not buy their products they treat their employess like slaves

Bob, your assesment of Humana MarketPoint is 100% correct. They use daily threats, intimidation and motivate thru fear and not inspiration. The Director of Sales and Sales Managers not only require that you bow to them and kiss butt, but they require that you actually fear them. It is the culture that the upper level exec's AKA Regional Sales managers/ Area V P's use to develope the one thing they are after and that is SALES. Numbers, sales , production...call it what you want but they dont care and will do any underhanded trick to achieve thier goals at your expense. My only parting comment is, how does this company continue to use these techniques and not get sued to the nines. Any one know of someone who has sued them for harasement/intimidation/age discrimination? Please advise....

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faithwillwin in Canon City, Colorado

50 months ago

Anonymous in Louisville, Kentucky said: There is validity to the negative postings regarding Humana's culture. I have been with Humana for over 10 years and the politics have prepared me to RUN THE WORLD! The most political enviroment I have ever seen. The key to success is developing strategic relationships in a field of land mines! I am bound by the golden handcuffs, but I definitely am disgusted at how we treat people! It is disgraceful!

All I can say is they are 100% evil. I have been officially disabled since 1986. I have been fighting for a claim to repay me for my power wheelchair batteries since Oct. 2010! What they put seniors and disabled people through is criminal but i doubt they will ever get what they deserve until Judgement Day.

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charliework1 in Shelbyville, Kentucky

50 months ago

Atmosphere at Humana Corporate is poisonous. You REALLY have to watch your back, it is VERY political, it is a real-life episode of Survivor. The one who can manipulate others survives at Humana and "wins". There are some great people who work there, but those in VP-Type positions, especially in sales, are ruthless internally towards others. I have witnessed sales management pitting employees against each other either out in the open or behind their back, playing both sides of the fence so that whatever the outcome of a potential salem or event or project, that manager "wins" no matter what. What is right be damned and even sales be damned, as long as that sales manager's job is protected.

I have worked at other Fortune 100 companies and can tell you first-hand that Humana's corporate culture, simply put, is absolutely terrible and in my opinion, sales management is second-rate, small-minded and territorial.

I can understand being "corporate" or tough-minded in order to beat the competition, but this energy is directed by those in power positions to those below them and twisted into a such a negative environment (to protect their jobs) that normal, yes, normal people don't stand a chance. If you are ambitous and play by the rules at Humana, you are toast. If you are ambitious and play the corporate game in strictly Machivellian, (sp?), dirty, rotten terms, you'll be promoted.

If you are a sales rep, watch out---also read the comp and especially the commission plan carefully--it is as thick as a phone book for a reason--they dont want to pay commissions!! These probably vary by dept, but again, don't be surprised and ask lots of questions about the commission plan, I bet a donut you get a long winded ambiguous answer.

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charliework1 in Shelbyville, Kentucky

50 months ago

Seasoned Agent in Louisville, Kentucky said: Bob, your assesment of Humana MarketPoint is 100% correct. They use daily threats, intimidation and motivate thru fear and not inspiration. The Director of Sales and Sales Managers not only require that you bow to them and kiss butt, but they require that you actually fear them. It is the culture that the upper level exec's AKA Regional Sales managers/ Area V P's use to develope the one thing they are after and that is SALES. Numbers, sales , production...call it what you want but they dont care and will do any underhanded trick to achieve thier goals at your expense. My only parting comment is, how does this company continue to use these techniques and not get sued to the nines. Any one know of someone who has sued them for harasement/intimidation/age discrimination? Please advise....

( I strongly considered a lawsuit for harrasment and hostile work environment plus the fact that my commissions weren't paid. I could not get any of the employees I knew then to join me--they wanted to keep their jobs)

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charliework1 in Shelbyville, Kentucky

50 months ago

charliework1 in Shelbyville, Kentucky said: Atmosphere at Humana Corporate is poisonous. You REALLY have to watch your back, it is VERY political, it is a real-life episode of Survivor. The one who can manipulate others survives at Humana and "wins". There are some great people who work there, but those in VP-Type positions, especially in sales, are ruthless internally towards others. I have witnessed sales management pitting employees against each other either out in the open or behind their back, playing both sides of the fence so that whatever the outcome of a potential sales or event or project, that manager "wins" no matter what. What is right be damned and even sales be damned, as long as that sales manager's job is protected.

I have worked at other Fortune 100 companies and can tell you first-hand that Humana's corporate culture, simply put, is absolutely terrible and in my opinion, sales management is second-rate, small-minded and territorial.

I can understand being "corporate" or tough-minded in order to beat the competition, but this energy is directed by those in power positions to those below them and twisted into a such a negative environment (to protect their jobs) that normal, yes, normal people don't stand a chance. If you are ambitous and play by the rules at Humana, you are toast. If you are ambitious and play the corporate game in strictly Machivellian, (sp?), dirty, rotten terms, you'll be promoted.

If you are a sales rep, watch out---also read the comp and especially the commission plan carefully--it is as thick as a phone book for a reason--they dont want to pay commissions!! These probably vary by dept, but again, don't be surprised and ask lots of questions about the commission plan, I bet a donut you get a long winded ambiguous answer.

c

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Seasoned Agent in Louisville, Kentucky

50 months ago

Charlie, there is an old saying "The fish rots from the head first" . The corporate guns are running the show to shovel as much money into thier pockets as possible. From Mike Mc,down thru the entire chain of management at Humana Inc and Humana Market Point the concept is to generate sales and production numbers for the "cashola" and at the same time do everything to stay in compliance with the regulatory agencies that regulate them. If the top to bottom level management guns have to wink at each other as they grind out production from each sales person, so be it. It just looks a lot different to them from thier perspective . They actually laugh behind the salespersons back after each meeting and compare notes on how they intimidated the agent and made them sweat.
Tough place to work, but if your making 150k/200k per year as an agent, where are you going to go in this economy and find another job.

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Gatekeeper in Charlestown, Indiana

48 months ago

For: "Screwed by Humana in Green Bay" I completely agree with you, and you're not alone. Either no one knows how to do their job there, or they kissed the boss's bum (or something else) to get ahead, or they are a backstabber. Pure and simple. You hit the nail on the head, no one I ever met there was trustworthy, they all backstab. STAY OUT OF THIS COMPANY. I'm SO very glad I no longer work there!!! I'm happy now and the people I work with at my new job are very kind and much more team players than anyone at Humana. After Humana I didn't think any place existed that was good, as Humana was the first job I worked out of college for 10 years...but there are good companies with good CEO's. In fact, our CEO just took a pay cut himself during these economically trying times rather than let anyone from the company go. That's right, I said he took a pay cut so no one else would be let go...CEO did that @ my current company. At Humana, the higher-ups would NEVER let that happen, they like their lamborghini's and women too much ;) They'll let you and 1000 of your friends on one floor go, though you have families to feed, but they'd never compromise for the "good of the company," because it's pure greed there that rules all, pure and simple. You either lose your mind or your soul at Humana...you choose.

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Humana Employee in Louisville, Kentucky

48 months ago

I would encourage individuals to do some other research before deciding that Humana’s Culture is truly evil. I can’t speak for our call centers or our sales organization as many people in this forum have expressed issues with. I can say, however, that they are a small part of our organization, and having worked in two completely different departments within Humana, I couldn’t disagree more. Sure, like most companies in corporate America, Humana does have its issues. But I’ve always found a relatively fun and supportive environment that possessed more positives than negatives. Humana’s commitment to Wellbeing is a mantra that associates truly rally behind, and the culture is one of inclusion. I’ve never worked for a company that went to such lengths to articulate the company strategy from the top to the bottom. I also fondly recall opening up my mailbox several months back to receive a letter from our CEO accompanied by a rather substantial cash gift (which Humana paid the taxes on) simply in honor of our 50th anniversary.

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former Humana associate in Novi, Michigan

48 months ago

I totally agree with the aformentioned comments. Management included people promoted due to connections to next level management, without ANY experience in the area they were supervising. Workload is extreme. Over 3 years I regularly worked 10-12 hrs/day, at minimum 12-24 extra hours/week. Management included micromanagement even in the face of MD direction that it was harmful to my health, but did not rise to an ADA definition. No effort to consider accomodation to something more suitable. Badgering over and over to get work done when I was functioning at my highest capacity was Humana's answer. NO RAISES FOR 3 years for ANY department associates. Caveat emptor.

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sunnyd in Covington, Kentucky

47 months ago

PLEASE!!! I really need to make a decision about accepting a position at Humanas Right Source....Is it as bad as I read it is??? Really??? This is for an item entry at West Chester Right Source...Thank You!!!

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Sin in Sincinnati in West Chester, Ohio

47 months ago

My husband likened working at Humana Call Centers to an 1800's Sweat Shop! Mandatory 12 hour days, 5 days per week for months, only 2 highly monitored & short potty breaks. If you are anything BUT Caucasian, you may survive. Caucasian, forget it. I let the money and benefits speak louder than values and morality. Stick with your instincts and RUN the other way. (Note previous class action litigationsss from former employees, online).

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Student worried about Healthcare in Dayton, Ohio

39 months ago

I've never worked for Humana, because like my username says, I'm a student. In my Current Health Issues class, we have seminars, and these past few weeks have been spent studying the health-care system. I've recently watched Michael Moore's documentary called Sicko, dealing with the issue of free international health care. In the documentary, a former employee of Humana stated that there was a denial-bonus system working within the company. Basically, from what I understand, the employee that gives the most denials and saves Humana the most money gets a rather large bonus check. I just want to know if this is true, and if it is, how is it even legal? Are there employees who give out bonuses simply to get a bonus? Personally, I think, based on this and the previous comments on how employees are mistreated and unappreciated, this is a sick way of saving money, and I will NEVER have insurance through Humana. They won't get my money.

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cc22me in las vegas, Nevada

39 months ago

No longer crying in Saint Stephen, Minnesota said: This is a true story ... I applied at Humana, made it through three phone interviews and one face-to-face interview with two people from management, was scored as "outstanding" and offered the job of my dreams. It would be telephonic and home-based ... could my middle-aged body ask for more?! I signed all of the contracts for the job, had high-speed internet, business phone lines and privacy locks placed on the door of my designated home office. I'd even been reserved a seat on a flight to Kentucky for training. I was fewer than 48 hours away from arriving in Louisville when the job was yanked away from me. Why? Because management found out something about me that I'd already informed two recruiters about weeks earlier ... I have been in recovery from chemical substances for seven years. Oh, yes, I had also passed Humana's drug-screen test after being offered the position. It did not matter to Humana that I was in RECOVERY ... the human resource fella who informed me the job was gone acted as if he did not even know what "recovery" meant. The recruiter audibly gasped when I told her that "some of the strongest people I have ever met are those in recovery." In fact, the HR guy's first words to me on the phone were "You almost got away with this ... we caught you!" Caught me doing what? Telling the truth I guess. P.S. Humana never reimbursed me for the hook-ups to the high-speed internet and business phone lines. Both were required to be in place prior to my arrival at training. The moral of the story? F-CK, Humana. I got a better job in the end anyway ... and I am still in recovery![

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Johnny Daniel in Chandler, Arizona

33 months ago

I have been considering a position with Humana, but after reading the various posts on this forum, I have to re-consider that line of thinking. With one exception everything else that I have read in this forum ranges from negative to off the chart negative. Usually if I see one or two individuals who have negative opinions, I can tie those ideas to having an axe to grind. However, when 99% of those providing and opinion agree on all aspects of the negative opinion. Then there is a good possibility that the collectivity of the opinions do have a large degree of credibility. For me is an opportunity to avoid a pitfall and listen to the voice of reason. I choose to listen and for that I must thank all of the opinions posted.

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Tchubagirl in New Braunfels, Texas

32 months ago

How long did that interview process take? I am interviewing for the "clinical advisor" position. I passed the recruiter screen. I have another phone interview with a few folks. I am worried this whole process will take a few months. what do you think?

No longer crying in Saint Stephen, Minnesota said: This is a true story ... I applied at Humana, made it through three phone interviews and one face-to-face interview with two people from management, was scored as "outstanding" and offered the job of my dreams. It would be telephonic and home-based ... could my middle-aged body ask for more?! I signed all of the contracts for the job, had high-speed internet, business phone lines and privacy locks placed on the door of my designated home office. I'd even been reserved a seat on a flight to Kentucky for training. I was fewer than 48 hours away from arriving in Louisville when the job was yanked away from me. Why? Because management found out something about me that I'd already informed two recruiters about weeks earlier ... I have been in recovery from chemical substances for seven years. Oh, yes, I had also passed Humana's drug-screen test after being offered the position. It did not matter to Humana that I was in RECOVERY ... the human resource fella who informed me the job was gone acted as if he did not even know what "recovery" meant. The recruiter audibly gasped when I told her that "some of the strongest people I have ever met are those in recovery." In fact, the HR guy's first words to me on the phone were "You almost got away with this ... we caught you!" Caught me doing what? Telling the truth I guess. P.S. Humana never reimbursed me for the hook-ups to the high-speed internet and business phone lines. Both were required to be in place prior to my arrival at training. The moral of the story? F-CK, Humana. I got a better job in the end anyway ... and I am still in recovery!

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flowerinmay in Manitowoc, Wisconsin

30 months ago

? in Louisville, Kentucky said: Humana is HELL! Wish to God I never set foot in the place.

Sadly yes, I found it to be hell too! I was tortured for months before I was terminated. They set the audits so high that even the best employees couldn't of passed but they had a special percentage that I had to pass. This happened to me twice at Humana. Frequently the wrong people are in leadership and bully the little guy to cover up their ineptitude. Sadly and realistically this is not specific to Humana so I decided to go for a career change that takes me out of office politics, cubicles, and deteriorating mental health.

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flowerinmay in Manitowoc, Wisconsin

30 months ago

Gatekeeper in Charlestown, Indiana said: For: "Screwed by Humana in Green Bay" I completely agree with you, and you're not alone. Either no one knows how to do their job there, or they kissed the boss's bum (or something else) to get ahead, or they are a backstabber. Pure and simple. You hit the nail on the head, no one I ever met there was trustworthy, they all backstab. STAY OUT OF THIS COMPANY. I'm SO very glad I no longer work there!!! I'm happy now and the people I work with at my new job are very kind and much more team players than anyone at Humana. After Humana I didn't think any place existed that was good, as Humana was the first job I worked out of college for 10 years...but there are good companies with good CEO 's. In fact, our CEO just took a pay cut himself during these economically trying times rather than let anyone from the company go. That's right, I said he took a pay cut so no one else would be let go...CEO did that @ my current company. At Humana, the higher-ups would NEVER let that happen, they like their lamborghini's and women too much ;) They'll let you and 1000 of your friends on one floor go, though you have families to feed, but they'd never compromise for the "good of the company," because it's pure greed there that rules all, pure and simple. You either lose your mind or your soul at Humana...you choose.

I worked in Green Bay and thought it was a great place to be until the backstabbing began and boy was it horrid. I have no idea how I could of gotten on the right side of the fence to be successful. There was a group of people that had worked there for many years and found it hard to understand the someone hired off the street didn't have 25 years of experience. Once you get on anyone's bad side,usually for nothing that you have actually done, the attack is unspeakable and from management down. If you complain to HR4U nothing is done.

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flowersinmay in Mancos, Colorado

29 months ago

I am unemployed because Humana let me go after treating me horribly for no apparent reason. I worked hard and honestly and they raised the bar for me personally so they could trump up a reason to let me go. They were subpoenaed to court (not by me)to support their reason for letting me go so I could be forced to continue to pay child support but did not show. I was harassed for 2 and half years to the continued dismay of my co-workers who saw me as a hard worker that got along with everyone. There are no words to explain what it is like to go to work every single day not knowing if it will be your last when you have kids to support and a mortgage to pay. Honestly I am thankful to be out of a hurtful and toxic environment and am moving on to a positive and fulfilling life which I never could of had while working at Humana. BUT currently my house is for sale and tomorrow I will continue a difficult search for a new job and hope my savings holds out to pay the bills.

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flowersinmay in Mancos, Colorado

29 months ago

Pied Piper in Cumming, Georgia said: I am posting here in an attempt to locate an honest Humana employee who would be willing to provide inside information about Humana’s rubber stamping of denials. Background story is my 4 year old had been receiving speech and OT therapy for 1.5 years now. (My son is on the ASD spectrum and is non-verbal.) I attempted to change therapy providers and have now received out of the blue a denial letter advising that he is not eligible for speech services. I have two separate doctors and a speech therapist who have documented the need for speech services. I attempted to contact the Humana customer service line and asked the girl why Humana paid for speech therapy for 1.5 years and now has suddenly stopped? She placed me on hold several minutes and came back on the line and advised that she had spoken with the Denial Department and they advised her that the denial is based upon the member contract and it has been denied as a contractual exclusion. The Humana representative advised me that the decision had been made by both doctors and nurses on staff at Humana. I asked her if the doctors and nurses received a bonus for a high denial rate and she stated that she did not know. The only advice that she provided was to say that she was sorry and file an appeal.

I reviewed claims at Humana and medical records and never rubber stamped anything nor was ever encouraged to do so.

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MayKeen in Florida

28 months ago

It is what it is...you do your job and your fine. I've been with humana for less than a year and my manager put me in for a promotion. Don't let negative remarks sway you from this company. Remember they employ thousands so a few negative posts doesn't even tickle the thousands of contempt people working here. There benefits are great-matching 401k, hsa, tuition assistance, WOW money to buy personal healthy living items, etc. I work in the sales arena and I see the stress but give me a sales job where there's no quota? The fact is if you come in with a smile on your face and a bounce in your step you'll be successful. This job isn't for the underachieving. One sales agent made over $100000 on year...that's an agent setting his own hours and making his own sales. Definitely sets the curve but this is a competitive field.

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MayKeen in Florida

28 months ago

Cujo1976 in Campbellsville, Kentucky said: And one last thing. All of you need to think about that. We have an unemployment problem in America because as a whole Americans today are lazy. I am not even 40 years old and I can see just by reading this site alone why we have that problem. People expect to get somethign for nothing. All these people that spent this extra energy to talk crap about Humana or any job for that matter on this site are pathetic. I was in reruiting command for 12 plus years. I have been pissed on spit on and everything else under the sun. We never got paid for a contract or putting someone in the Army. We got a phone call or a thank you if we were lucky. There is no monetary value to what we did. But what is the value is intangible. It's the fact that you are helping someone get out of the bad situation they are in. Get away from food stamps and whatever other government assisted living they are in. Be thankful for what you have not what you think you should have. Every posting above I have read and everyone of these postings I guarantee that each and everyone of you were chosen over at least hundreds of others for that job that you ran away from after two weeks because you are weak and can't take some politics or rejection. Instead look up in the sky and thank the Lord that you have a job or career that others would kill for, literally. If it's not too late change your attitude, if it is too late then I am sorry for you. Maybe next time you will choose to be grateful and thankful and look at the positives instead.

You are 100% correct. Coming from the military I know that getting into the private sector would be scary but I'm use to being given a task and doing it to the best of my ability. Service before self. It puts food on the table for my family and vacations I could never afford before.

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Bluetea in Texas

28 months ago

Cujo1976 in Campbellsville, Kentucky said: And one last thing. All of you need to think about that. We have an unemployment problem in America because as a whole Americans today are lazy. I am not even 40 years old and I can see just by reading this site alone why we have that problem. People expect to get somethign for nothing. All these people that spent this extra energy to talk crap about Humana or any job for that matter on this site are pathetic. I was in reruiting command for 12 plus years. I have been pissed on spit on and everything else under the sun. We never got paid for a contract or putting someone in the Army. We got a phone call or a thank you if we were lucky. There is no monetary value to what we did. But what is the value is intangible. It's the fact that you are helping someone get out of the bad situation they are in. Get away from food stamps and whatever other government assisted living they are in. Be thankful for what you have not what you think you should have. Every posting above I have read and everyone of these postings I guarantee that each and everyone of you were chosen over at least hundreds of others for that job that you ran away from after two weeks because you are weak and can't take some politics or rejection. Instead look up in the sky and thank the Lord that you have a job or career that others would kill for, literally. If it's not too late change your attitude, if it is too late then I am sorry for you. Maybe next time you will choose to be grateful and thankful and look at the positives instead.

We are thankful that there are no Army recruiters in rich neighborhoods. Heh!

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Honest ex-employee in Fort Thomas, Kentucky

24 months ago

[I have just now seen this comment and asking for an honest employee. Well I am an honest ex-employee. I worked in the department of Grievane and Appeals (which denied and/or permitted services). The truth is many of the contracts did change and although I haven't seen yhour policy, many were re-written or changed to excluded speech therapy. Therefore I am almost sure (without seeing your policy) that the clause was changed for speech therapy. Everyone's policy changes year to year so it is best to read your policy every year to see what services have changed. My guess is that it was not a covered service based on your policy at the time services were rendered.

That being said, I would like everyone to know I am honest. You see I was fired after twelve years of excellent service. I was let go injustly, with what I believe was for taking FMLA. So yes I am angry about my termination, but I am being honest and telling everyone changes are usually made every year to all policies.....Please read them careful before taking out any insurance. Please read the policy so you may be able to find a carrier that covers your needs.

Thanks
Honest ex-employee

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Honest ex-employee in Fort Thomas, Kentucky

24 months ago

Seasoned Agent in Louisville, Kentucky said: Bob, your assesment of Humana MarketPoint is 100% correct. They use daily threats, intimidation and motivate thru fear and not inspiration. The Director of Sales and Sales Managers not only require that you bow to them and kiss butt, but they require that you actually fear them. It is the culture that the upper level exec's AKA Regional Sales managers/ Area V P's use to develope the one thing they are after and that is SALES. Numbers, sales , production...call it what you want but they dont care and will do any underhanded trick to achieve thier goals at your expense. My only parting comment is, how does this advise....

company continue to use these techniques and not get sued to the nines. Any one know of someone who has sued them for harasement/intimidation/age discrimination? Please

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Honest ex-employee in Fort Thomas, Kentucky

24 months ago

I am in the same boat as you. I wish I knew why they do this to their employees. It is just not a few of us saying this about them. People that still work their are afraid to speak up afraid of being fired. It was at one time a pleasure to work there. When Humana and Choice care were partners.....oh but once Humana bought them completely out they started to use fear as there way of controlling their employees.

Humana if you need to lay people off I beg you to do that. Please dont be relentless of hounding people and making things up about their work. Tearing people down, hoping I guess that we quit instead! Let us keep our confidence about ourselves and just do the cutbacks, don't degrade us and make us live in fear for our jobs!

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Honest ex-employee in Fort Thomas, Kentucky

24 months ago

Me too! I worked there as well. After 12 years (loved my job) new management in the department and the hunt began. I know this all sounds crazy and that we deserved to be fired and/or lazy. But, unless you experience what goes on there....it all sounds unreal and that no business conducts itself in this manner. WRONG! Unless it happens to you or one of your friends there, you won't believe it.

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Honest ex-employee in Fort Thomas, Kentucky

24 months ago

All true throughout the company no matter which service center you work at. I worked at the Cincinnati center. It has the same tactics.....I thought it was only the one in Cincinnati! You are so correct, lose your mind or your soul. How sad a company like this, health insurance of all things....treat their employees like this.

One employee ended up in the hospital from harassment (nerve problems)....Humana even covers mental health. You will need it to work there.

Oh and the person that wrote the comment we are pathetic....you are wrong, I was thankful everyday for my job and my life. I never experienced anything like that before!

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Honest ex-employee in Fort Thomas, Kentucky

24 months ago

I think it may be the department you work in where you are treated horribly. You obviously didnt work in one of these departments. And no it is not a small portion of us that feel this way. Ask some employees that are still working there off the clock!!

Yes I was one that recieved the bonus for fifty year anniversay and yes I appreciated it. It still didn't make up for all they did. I took my case to a lawyer which reviewed it and stated I have a very valid case for wrongful termination. I decided not to do this, I wanted to just move on. Still looking for a job in this bad economy.

It is funny you can work in a place for twelve years and all of a sudden...you can't do your job! Really think about it...twelve years employed there and all of a sudden I can't do my job! Really?

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Karen Johns in Green Bay, Wisconsin

24 months ago

You are so right Humana is the worse company to work for.Do not apply to them its all smoke and mirrors. Specifically the Guidance center Management team is the worse from the neck on down.They live eat drink their job and have no clue on what its like to try and implament all the stupid programs and ideas that someone in an office thinks of. Be prepared to work long hard hours we no reward for your dedication. The raises are a joke and the Guidance Center managers spend more time in conference calls then helping their centers room smoothly. do not even think about apply for a job with Humana you will be so sorry. Too big of a cooperation and so out of touch...RUN DONT WALK AWAY

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