Humana's Culture

I have been employed with Humana at their call center in Tempe, AZ as a CSR for about 3 months now and am so very sorry I didn't listen to the various posts here before I took the job. This is one of the most depressing call centers I have ever worked in with a work force composed of mostly money hungry, desperate individuals. Very few (not none but most) here really cares about the members they serve which are mostly elderly Medicare members. Tbe training provided was sub par with speed valued more than accuracy. I work in a new program called 'Medicare Rewards' with the training lasting only 3 weeks even though we were cross trained in RightSource whose training on it's own normally lasts 5. If you are late back from break or lunch for more than 1 minute you are being IM'd to see if "you are OK?" Also, if you are in after call work for more than 1 minute you are asked what you are doing and why you are not back on the phones. If you were unlucky enough to have been picked to work on Saturdays you lost your one day off during the week because there is mandatory overtime during these first 3 months of the year, the busiest time of the year for the company. So for the last 5 weeks these poor people only had one day off (Sunday) a week. They are burnt out to say the least but the company could care less about their employees work/life balance. I truly hope the CEO and other upper management read these posts. Humana runs it's employee's into the ground, not thinking about how their customers could be affected by the fall out. Oh and if you think the medical benefits offered by a medical insurance company would be top-notch think again. If you want a $5000 deductible or outrageous copay than this is the company for you. Please don't make the mistake I made by ignoring these posts. This is not a company you will be proud to work for. You will find yourself caring as little about the customer as Humana cares about you the employee.

Bob in Clearwater, Florida said: I date a lady working for Humana. I can not believe what I hear. Surely this operation would be shut down if the labor board know of the threats daily and 18 hr. work days requested of the sales agents. After a 14 hr day of BS appointments they must upload their information before going out to dinner or risk losing their job...it's a concentration camp...do not buy their products they treat their employess like slaves

Bob, your assesment of Humana MarketPoint is 100% correct. They use daily threats, intimidation and motivate thru fear and not inspiration. The Director of Sales and Sales Managers not only require that you bow to them and kiss butt, but they require that you actually fear them. It is the culture that the upper level exec's AKA Regional Sales managers/ Area V P's use to develope the one thing they are after and that is SALES. Numbers, sales , production...call it what you want but they dont care and will do any underhanded trick to achieve thier goals at your expense. My only parting comment is, how does this company continue to use these techniques and not get sued to the nines. Any one know of someone who has sued them for harasement/intimidation/age discrimination? Please advise....

Anonymous in Louisville, Kentucky said: There is validity to the negative postings regarding Humana's culture. I have been with Humana for over 10 years and the politics have prepared me to RUN THE WORLD! The most political enviroment I have ever seen. The key to success is developing strategic relationships in a field of land mines! I am bound by the golden handcuffs, but I definitely am disgusted at how we treat people! It is disgraceful!

All I can say is they are 100% evil. I have been officially disabled since 1986. I have been fighting for a claim to repay me for my power wheelchair batteries since Oct. 2010! What they put seniors and disabled people through is criminal but i doubt they will ever get what they deserve until Judgement Day.

Atmosphere at Humana Corporate is poisonous. You REALLY have to watch your back, it is VERY political, it is a real-life episode of Survivor. The one who can manipulate others survives at Humana and "wins". There are some great people who work there, but those in VP-Type positions, especially in sales, are ruthless internally towards others. I have witnessed sales management pitting employees against each other either out in the open or behind their back, playing both sides of the fence so that whatever the outcome of a potential salem or event or project, that manager "wins" no matter what. What is right be damned and even sales be damned, as long as that sales manager's job is protected.

I have worked at other Fortune 100 companies and can tell you first-hand that Humana's corporate culture, simply put, is absolutely terrible and in my opinion, sales management is second-rate, small-minded and territorial.

I can understand being "corporate" or tough-minded in order to beat the competition, but this energy is directed by those in power positions to those below them and twisted into a such a negative environment (to protect their jobs) that normal, yes, normal people don't stand a chance. If you are ambitous and play by the rules at Humana, you are toast. If you are ambitious and play the corporate game in strictly Machivellian, (sp?), dirty, rotten terms, you'll be promoted.

If you are a sales rep, watch out---also read the comp and especially the commission plan carefully--it is as thick as a phone book for a reason--they dont want to pay commissions!! These probably vary by dept, but again, don't be surprised and ask lots of questions about the commission plan, I bet a donut you get a long winded ambiguous answer.

Seasoned Agent in Louisville, Kentucky said: Bob, your assesment of Humana MarketPoint is 100% correct. They use daily threats, intimidation and motivate thru fear and not inspiration. The Director of Sales and Sales Managers not only require that you bow to them and kiss butt, but they require that you actually fear them. It is the culture that the upper level exec's AKA Regional Sales managers/ Area V P's use to develope the one thing they are after and that is SALES. Numbers, sales , production...call it what you want but they dont care and will do any underhanded trick to achieve thier goals at your expense. My only parting comment is, how does this company continue to use these techniques and not get sued to the nines. Any one know of someone who has sued them for harasement/intimidation/age discrimination? Please advise....

( I strongly considered a lawsuit for harrasment and hostile work environment plus the fact that my commissions weren't paid. I could not get any of the employees I knew then to join me--they wanted to keep their jobs)

charliework1 in Shelbyville, Kentucky said: Atmosphere at Humana Corporate is poisonous. You REALLY have to watch your back, it is VERY political, it is a real-life episode of Survivor. The one who can manipulate others survives at Humana and "wins". There are some great people who work there, but those in VP-Type positions, especially in sales, are ruthless internally towards others. I have witnessed sales management pitting employees against each other either out in the open or behind their back, playing both sides of the fence so that whatever the outcome of a potential sales or event or project, that manager "wins" no matter what. What is right be damned and even sales be damned, as long as that sales manager's job is protected.

I have worked at other Fortune 100 companies and can tell you first-hand that Humana's corporate culture, simply put, is absolutely terrible and in my opinion, sales management is second-rate, small-minded and territorial.

I can understand being "corporate" or tough-minded in order to beat the competition, but this energy is directed by those in power positions to those below them and twisted into a such a negative environment (to protect their jobs) that normal, yes, normal people don't stand a chance. If you are ambitous and play by the rules at Humana, you are toast. If you are ambitious and play the corporate game in strictly Machivellian, (sp?), dirty, rotten terms, you'll be promoted.

If you are a sales rep, watch out---also read the comp and especially the commission plan carefully--it is as thick as a phone book for a reason--they dont want to pay commissions!! These probably vary by dept, but again, don't be surprised and ask lots of questions about the commission plan, I bet a donut you get a long winded ambiguous answer.

Charlie, there is an old saying "The fish rots from the head first" . The corporate guns are running the show to shovel as much money into thier pockets as possible. From Mike Mc,down thru the entire chain of management at Humana Inc and Humana Market Point the concept is to generate sales and production numbers for the "cashola" and at the same time do everything to stay in compliance with the regulatory agencies that regulate them. If the top to bottom level management guns have to wink at each other as they grind out production from each sales person, so be it. It just looks a lot different to them from thier perspective . They actually laugh behind the salespersons back after each meeting and compare notes on how they intimidated the agent and made them sweat.
Tough place to work, but if your making 150k/200k per year as an agent, where are you going to go in this economy and find another job.

For: "Screwed by Humana in Green Bay" I completely agree with you, and you're not alone. Either no one knows how to do their job there, or they kissed the boss's bum (or something else) to get ahead, or they are a backstabber. Pure and simple. You hit the nail on the head, no one I ever met there was trustworthy, they all backstab. STAY OUT OF THIS COMPANY. I'm SO very glad I no longer work there!!! I'm happy now and the people I work with at my new job are very kind and much more team players than anyone at Humana. After Humana I didn't think any place existed that was good, as Humana was the first job I worked out of college for 10 years...but there are good companies with good CEO's. In fact, our CEO just took a pay cut himself during these economically trying times rather than let anyone from the company go. That's right, I said he took a pay cut so no one else would be let go...CEO did that @ my current company. At Humana, the higher-ups would NEVER let that happen, they like their lamborghini's and women too much ;) They'll let you and 1000 of your friends on one floor go, though you have families to feed, but they'd never compromise for the "good of the company," because it's pure greed there that rules all, pure and simple. You either lose your mind or your soul at Humana...you choose.

I would encourage individuals to do some other research before deciding that Humana’s Culture is truly evil. I can’t speak for our call centers or our sales organization as many people in this forum have expressed issues with. I can say, however, that they are a small part of our organization, and having worked in two completely different departments within Humana, I couldn’t disagree more. Sure, like most companies in corporate America, Humana does have its issues. But I’ve always found a relatively fun and supportive environment that possessed more positives than negatives. Humana’s commitment to Wellbeing is a mantra that associates truly rally behind, and the culture is one of inclusion. I’ve never worked for a company that went to such lengths to articulate the company strategy from the top to the bottom. I also fondly recall opening up my mailbox several months back to receive a letter from our CEO accompanied by a rather substantial cash gift (which Humana paid the taxes on) simply in honor of our 50th anniversary.

I totally agree with the aformentioned comments. Management included people promoted due to connections to next level management, without ANY experience in the area they were supervising. Workload is extreme. Over 3 years I regularly worked 10-12 hrs/day, at minimum 12-24 extra hours/week. Management included micromanagement even in the face of MD direction that it was harmful to my health, but did not rise to an ADA definition. No effort to consider accomodation to something more suitable. Badgering over and over to get work done when I was functioning at my highest capacity was Humana's answer. NO RAISES FOR 3 years for ANY department associates. Caveat emptor.

PLEASE!!! I really need to make a decision about accepting a position at Humanas Right Source....Is it as bad as I read it is??? Really??? This is for an item entry at West Chester Right Source...Thank You!!!

My husband likened working at Humana Call Centers to an 1800's Sweat Shop! Mandatory 12 hour days, 5 days per week for months, only 2 highly monitored & short potty breaks. If you are anything BUT Caucasian, you may survive. Caucasian, forget it. I let the money and benefits speak louder than values and morality. Stick with your instincts and RUN the other way. (Note previous class action litigationsss from former employees, online).

I've never worked for Humana, because like my username says, I'm a student. In my Current Health Issues class, we have seminars, and these past few weeks have been spent studying the health-care system. I've recently watched Michael Moore's documentary called Sicko, dealing with the issue of free international health care. In the documentary, a former employee of Humana stated that there was a denial-bonus system working within the company. Basically, from what I understand, the employee that gives the most denials and saves Humana the most money gets a rather large bonus check. I just want to know if this is true, and if it is, how is it even legal? Are there employees who give out bonuses simply to get a bonus? Personally, I think, based on this and the previous comments on how employees are mistreated and unappreciated, this is a sick way of saving money, and I will NEVER have insurance through Humana. They won't get my money.

No longer crying in Saint Stephen, Minnesota said: This is a true story ... I applied at Humana, made it through three phone interviews and one face-to-face interview with two people from management, was scored as "outstanding" and offered the job of my dreams. It would be telephonic and home-based ... could my middle-aged body ask for more?! I signed all of the contracts for the job, had high-speed internet, business phone lines and privacy locks placed on the door of my designated home office. I'd even been reserved a seat on a flight to Kentucky for training. I was fewer than 48 hours away from arriving in Louisville when the job was yanked away from me. Why? Because management found out something about me that I'd already informed two recruiters about weeks earlier ... I have been in recovery from chemical substances for seven years. Oh, yes, I had also passed Humana's drug-screen test after being offered the position. It did not matter to Humana that I was in RECOVERY ... the human resource fella who informed me the job was gone acted as if he did not even know what "recovery" meant. The recruiter audibly gasped when I told her that "some of the strongest people I have ever met are those in recovery." In fact, the HR guy's first words to me on the phone were "You almost got away with this ... we caught you!" Caught me doing what? Telling the truth I guess. P.S. Humana never reimbursed me for the hook-ups to the high-speed internet and business phone lines. Both were required to be in place prior to my arrival at training. The moral of the story? F-CK, Humana. I got a better job in the end anyway ... and I am still in recovery![