How to get a job at Humana.

Thank you Mable. I did recieve a call from the HR regarding my Tech Interview Schedule. Hope I get through. I will definitely visit you website for more info on your book.

I am keeping my fingers crossed. I have five of them lined up.
I sincerely appreciate your help on this.

I was recently hired as a WAH Case Manager for Humana. I am to start my "training" in 2 wks. Does anyone know how long you train on site before they let you actually work at home?

Louisville human resources is largely incompetent. A high school culture exists there as well. The Louisville facilities it really depends on who you know rather than what you know. Being incompetent is their way of life. I know several people that still work there and it is getting worse rather than better. If you have a college degree, then Humana is not the place for you because they like to hire illiterates that basically cannot spell simple names and words. I had a family member with Humana Insurance and they couldn't even get her information correct on her medical card. One has to wonder what the deal is with these people that it is so hard to spell names and documents correctly in a day of spell checker and so called reading skills.

Anti Humana is totally correct about their lack of spelling accuracy. I think it is because they hire a lot of semi illiterates from the local temp services in Louisville especially as they used to hire Aerotek flunkies. Real people with real skills are not welcome at Humana because they might threaten the status quo of incompetents in the human resources department and the arrogant ones they have. Real degrees and real educations do matter just not in Lousiville, Caintucky mispelled intentionally. Its just that Louisville has had such low standards for years so its no wonder why the they is the cesspool it is becoming.

I recently applied for a bilingual corporate position at Humana. Uploaded my neat resumé and got a call from Human Resources to schedule a phone interview. The next day they called me, and the interview went better than I had imagined. The lady who interviewed me was very professional and polite. I was satisfied with how the interview went, she seemed very excited about me and right after the interview was over she told me to fill out an online-application as soon as possible that she would be sending after hanging up. Once she said that I knew the interview session was a success!

I filled out the application and few days later on a Tuesday I got a call back from Humana, but unfortunately I wasn't able to answer the phone. They didn't leave a message either. On Thursday I received an email from HR saying that they have been calling me and that I needed to contact them as soon as possible. I called them immediately and they confirmed a face-to-face interview for the next Tuesday at 1:00 PM with 3 different people at the Humana Corporate building.

Today is Tuesday, and had the interview. It was similar to the first phone interview, behavioral questions and the common "Tell me about a situation where you..." stuff. I found it extremely easy and perfect for someone like me who has a strong PR background. I had no problem answering any of the questions because they were truly easy ones! Luckily the interviewers were absolutely professional, polite and very interested in me, I totally felt welcome in the premises and excited to meet such great people. They told me I will hear back from them in a day or two the most. So now I'm just waiting and hopefully I get an offer before the week ends! :)

Mable in Detroit, Michigan said: You might only receive a reply via email. You are on the right track. I don't know how long it will take them to reply. If you have been interviewed by H.R. and were asked to fill out the form, that is a good sign for this position and for future positions that you apply to. If they want you to meet with someone in I.T. they will call and/or contact you via email. If they decide they have stronger candidates for the role they will notify you via email. I have recently published a very informative book that you can purchase via my website at: www.KellyStaffingExpert.com Best Wishes to you!

Hi Mable,

I was wondering if you would be willing to offer me some advice on how to raise the level of attention to my out of state resume with Humana in Louisville?

I am a certified project management professional with many years health insurance industry background and project management experience. I've applied to several PM positions within Humana and am confident I could help them achieve their corporate goals, but I'm concerned my current out of state status may not play in my favor with getting the attention of the recruiters. I tried calling to ask for the name of a HR professional to whom I could personalize a cover letter and was advised they do not accept them.

I would hate to miss an opportunity to do great work for a company I aspire to working for because of my current physical location, so any advice you may have for me would be greatly appreciated. Warmest regards...

Louisville PM in Rexford, New York said: Hi Mable,

I was wondering if you would be willing to offer me some advice on how to raise the level of attention to my out of state resume with Humana in Louisville?

I am a certified project management professional with many years health insurance industry background and project management experience. I've applied to several PM positions within Humana and am confident I could help them achieve their corporate goals, but I'm concerned my current out of state status may not play in my favor with getting the attention of the recruiters. I tried calling to ask for the name of a HR professional to whom I could personalize a cover letter and was advised they do not accept them.

I would hate to miss an opportunity to do great work for a company I aspire to working for because of my current physical location, so any advice you may have for me would be greatly appreciated. Warmest regards...

You sound like you have a great background and an excellent attitude. PMP status is very helpful but keep in mind that Humana also seeks those with Six Sigma black belt certification for their PM roles. What I would recommend is if you know of anyone that resides in the Louisville or surrounding area to use their address on your resume and create a new profile using this address. If you receive a call indicate who's address you are using and that you are looking to relocate to Louisville and are using this address until you are settled in. IF you do not know of anyone in Louisville then go back to your profile and put in another resume, this time in bold, capitol letters near your address make it clear that you are seeking to relocate to the Louisville area for the right opportunity.

Back to that Six Sigma issue. Like I said, PMP status is excellent but if you get to speak with someone make sure to mention that you are very eager to move towards Six Sigma certification.

Mable in Detroit, Michigan said: You sound like you have a great background and an excellent attitude. PMP status is very helpful but keep in mind that Humana also seeks those with Six Sigma black belt certification for their PM roles. What I would recommend is if you know of anyone that resides in the Louisville or surrounding area to use their address on your resume and create a new profile using this address. If you receive a call indicate who's address you are using and that you are looking to relocate to Louisville and are using this address until you are settled in. IF you do not know of anyone in Louisville then go back to your profile and put in another resume, this time in bold, capitol letters near your address make it clear that you are seeking to relocate to the Louisville area for the right opportunity.

Back to that Six Sigma issue. Like I said, PMP status is excellent but if you get to speak with someone make sure to mention that you are very eager to move towards Six Sigma certification.

All great advice, thank-you for your thoughts! Unfortunately I don't know anyone who lives in the metro-area (but I would like to!). Based on your experience, would you find it beneficial to perhaps send a certified letter to Humana HR Recruiter (I wouldn't have a specific name to incorporate in the address) to introduce myself and my strong desire to relocate and work for the company or would that be politically inappropriate in light of being advised they do not accept emailed cover letters? I will certainly begin looking into Six Sigma based on your recommendation. Thanking you again for your wisdom and insight.

I believe that sending a certified letter to an HR professional whether you have a name or not would be a waste of your money.

Make sure you indicate on your resume that you are eager to relocate to Louisville. Go to my website at www.KellyStaffingExpert.com create a profile, go to the contact Kelly link and email me a message. I'll reply and then you can send me a copy of your resume. I normally charge to review resumes but I'll review yours at no charge to see if there is something on it or lacking that is not getting the attention you need.

Mable in Detroit, Michigan said: I believe that sending a certified letter to an HR professional whether you have a name or not would be a waste of your money.

Make sure you indicate on your resume that you are eager to relocate to Louisville. Go to my website at www.KellyStaffingExpert.com create a profile, go to the contact Kelly link and email me a message. I'll reply and then you can send me a copy of your resume. I normally charge to review resumes but I'll review yours at no charge to see if there is something on it or lacking that is not getting the attention you need.

Mable, you seem to have a great deal of insight, especially when it comes to Humana. I am up for a position in the IT department and have completed my phone interview. I was then requested to immediately complete an application, my status on the website now says "Interview and Selection." Does this mean I am getting a face to face interview and since I live in Florida, do they fly me to Louisville, or simply do another phone interview? If it is a panel interview, who generally is present and how technical do they get in their questions? Is it like being in school testing me on my technical knowledge or just seeing if I have a brain and could fit in and work well with others? Any insight you could offer would be greatly appreciated.

Congratulations on being chosen to have a phone interview with Humana. Yes,the idea is that if they are considering having you come in for a face-to-face interview they need you to complete the application first. However, filling out the applicatin does not guarantee a face-to-face interview. If you spoke on the phone with someone in HR you might need to do another phone interview with someone in I.T. (Remember, since I no longer work there, I am merely guessing!)

Humana has a large presence in Florida and it is possible they might have you interview with someone down there first. More than likely if they want to see you face-to-face they will pay to fly you up and pay for your lodging in a hotel in downtown Louisville...AGAIN, this is all speculation on my part as things may have changed since I left in 2007.

The panel interview would be set up to save everyone time. You would probably meet with the director, one or two managers and probably a senior level co-worker level professional. Some of the questions might remind you of exams you take in college! Most of the questions will probably be designed to see if you 'have a brain and could fit in and work with others' ha, ha. There will probably be behavorial based questions thrown in for good measure.

I sincerely hope you have the opportunity to meet with them face-to-face and get the job! Humana's I.T. department is well known and one of the best in the industry.
Mable...aka:see me at www.KellyStaffingExpert.com

Thank you Mable. I hope I have the opportunity to meet with them as well. The reason I asked if they would fly me in is because the position is at their Louisville office, not a Florida office. Generally how many people get face to face interviews after the phone interviews? I know the process is designed to eliminate people at each stage and was just curious about how many people may be left in the running. And exactly significance does the "Interview and Selection" status mean? Prior to my phone interview my status was "Screening" and I checked about 40 minutes after my phone interview and it was changed to "Interview and Screening." Just don't want to get my hopes built up if I am still very far from the prize as opposed to the last lap or two.

Yes, I understood that you reside in Florida and that the position is in Louisville. There is no general rule as to how many people get face-to-face interviews after a phone interview but my bets are that you looking pretty good since they asked you to fill out an application and upgraded your status to 'interview and selection' 'SOURCING' status means that they were looking at your profile/resume and were considering whether or not they should reach out to you. Since they conducted a phone screen and have decided not to disqualify you based on that initial screening they changed your status to 'interview and selection', technically the phone screen was an 'interview'.

Forgive me but I must correct you in that the process is designed to ELEVATE people at each stage! Keep up a positive attitude :) There is absolutely no way to figure out how many people may be left in the running. As long as you don't receive a disqualification email you are in the running and that is all that matters. You are indeed, still very far from the prize but are coming along very nicely.

I know this process is very stressful so try to put it behind you and concentrate on other things until they notify you one way or another as to whether or not they are going to bring you in for an interview.

Mable, I checked my email this morning and they are scheduling a face to face with for me with people here in Florida so I am still in the game. Thanks for ths supportive words.

Get used to the stress, Green Earth, because InHumana loves to put their people through the ringer. And by the way, I worked in the IT department, and what Mable said was a JOKE. Their IT is a tangled and mangled mess. It looks impressive until you delve into the structure (I know...I documented their system, eeeeeek...).

I wonder why Mable didn't stay at InHumana...hmmmm...I'd say she's just using this site to network her business, and she's probably being paid by InHumana to counter the bad (but true) comments here on this board.

Good luck with InHumana...You're gonna need it. You might want to look at where their stock is right now. They've lost A LOT of value because of the Medicare changes and basically because they conduct messy and/or evil business. Also note their TREMENDOUS TURNOVER (look at their job listings--they advertise constantly for the same positions because they cannot hold onto quality people).

Come back on this board and let us know how you fare after about six months on the job.

Green Earth-- best of luck to you, in this. I would advise you to pay very little attention to anyone here that calls the company "inhumana"- this is a lousy place to continue on with this kind of negativity, when you obviously have an axe to grind. I am an IT person from another local company, and have friends who work in IT at Humana-- they love their jobs, and are happy with Humana. Every company has upsides and downsides, and no place is perfect-- I could easily find things to complain about, if I was a pessimist and a naysayer. It is largely what you make it, anywhere you go. Go get 'em!

Steve, have you ever worked for InHumana? Then you don't really know, do you? InHumana's system is wild, and so complex that they would not even attempt to document it. Poor old me goes in to document so that the managers can say either: a) "The consultant does not know what he/she is doing"; b) "See? It cannot be documented". In either case, the current employee gets off the hook of documenting the impossible, especially with the time frame they gave.

They also had NO COMPUTER TOOLS set up for me when I got there (I had to hustle in a RIDICULOUS way to get my software tools--which I never got after 1 week), gave me about 7 square feet to pour over volumes of material, and a very challenging/impossible time line for completion. That's enough to drive most tech writers like me away, and they have over and over again.

Don't tell me InHumana is a quality place to work. I've worked as a consultant for MANY fortune 500s and 100s, and InHuamana is WITHOUT A DOUBT the WORST PLACE BY FAR. Go work for them and find out, Steve.

Also, this is the only place where I can let off steam about InHumana. What do you suggest???

dude, chill out. there is obviously a reason you have bounced to so many (your word) fortune 500 and 100 companies.

I couldn't have said it better myself. Anti-- you certain do have an axe to grind, don't you? I suggest that you try hard to leave what were apparently negative experiences in your mind, behind you, and move on- but the posting here is childish at best, and is not serving either you or the rest of us well. By the way-- although I have never worked for Humana, I HAVE worked for a number of large companies, in the IT realm, as both a network specialist and a manager-- I would never hire someone like you, because you appear to have a very short fuse, and a very negative, condescending view of co-workers and other personnel. Good luck to you- but I advise anyone here, to take this person's rants with a big grain of salt-- as I stated earlier, I have good friends who are working there-- happily!

And by the way-- it really speaks poorly of you, that someone paid you as a consultant, what was probably a very high hourly wage, and this is how you reward them-- if you truly are a consultant, you are a very unprofessional one. Rule number one in the Professional Consultant Handbook (I have hired many, in my career) is to finish the job to the best of your ability, providing the best work you are able to do, along with candor and helpfulness, that is what you were paid for-- and when the job is done, head to the next one, professionalism intact. I think you have misrepresented who you really are-- there is a disgruntled former Humana EMPLOYEE that posts here on occasion- could that be you? Why would a professional consultant with any true talent in his/her field, take the time to complain so much, here? There is money to be made elsewhere, if you are good, and time is money, to them!

A professional allows a bad product to merrily go on? Am I in Russia or what? I speak out against shotty work and unfair work conditions, so that makes me "unprofessional"? I am warning those against InHumana. And once again, you NEVER WORKED THERE, so you have no argument.

I am not the woman you are referring to. I am a male who worked at InHumana as a consultant in two of their departments and suffered the same inadequacies. I'm sorry if you think that it makes sense to keep pouring money into a Yugo when you could have a BMW. (I've worked at much better companies and know the difference--do you?)

Nothing warrants the kind of poison you spout here-- if you are a respected consultant, please state your name, and any company affiliation you have- so I can avoid even the slightest chance of making the grave mistake of hiring you. You are a jerk- and you are not a professional. If you were a respected consultant, you would not have all this time to wage your out and out smear campaign against Humana. I am certain that Mabel, and every other intelligent professional who reads your posts, is having a good laugh at your expense. This is the last post I will waste on you-- Good day, sir, and please- get a life.

The word is "Shoddy", technical writer-- wow, who pays your for your writing talents?

Steven-- right on! Poor Antihumana- you're not what you say you are, and I bet that Humana canned you like a tuna, huh? :-)

ANTI-HUMANA in Btown, Kentucky said: Learn to capitalize before you speak to me, sonny. I was a CONSULTANT. Do you know what that means? Contracts, sonny. Six to twelve-month contracts. I graduated in the top 10% of my class and have accumulated many awards for my writing. I have worked at P&G, Ethicon, Convergys, and Sara Lee all as a consultant. I think that warrants my complaints against InHumana.

only top 10%? sonny, here, that has to qualify himself before speaking, completed graduate school with a 4.0

ANTI-HUMANA in Btown, Kentucky said: Then you should know better. Your communication skills don't reflect it.

Dear Mr. Anti-H,
Why don't you go and get yourself some really nice counseling, to make up for your lack of a real career-- because after reading the posts that Steven and Huh have put out here, and checking your obvious lack of talent in both sentence construction, grasp of vocabulary, and your just plain deficit in all apparent areas of using the King's English, I personally believe that you're not who you say you are-- and even if you were, the kind of anger you are spewing belies a simple consultant gig that was not an ideal situation. No one would hire a technical consultant who has so little grasp of the language- and though your spell checker may save you, your usage would kill your credibility.
I believe I speak for all of us when I say-- please go away, and if you are as good as you say you are, find a place that is deserving of your "talents". God bless.

wow. as I do not intend to argue with an idiot, as to onlookers this could be misconstrued, I only wish to offer advice: seek counseling. at least anger management. in the meantime, I digress: dude, chill out.

Well said, Huh! I thought for a brief moment about reporting this idiot, because of the "suck it" crudity- obviously he wasn't raised well, or if he was, he/she was their biggest failure. Sad to be the mistake of the family. But that would be giving him/her what he seems to be begging for, craving-- attention to his/her obvious psychological problem-- so with a happy heart, I will do what everyone else is doing-- ignore him/her, and he/she will go away. Humana is a great company-- and I am proud to work for them. Anyone who has questions about the company, and would like an honest answer, please feel free to post here- but do ignore the you-know-what.

Who at Humana gets an annual bonus and how is the amount calculated? Are there some perks that only a select few get or that management gets? What are they and how is it decided who gets them?

Mable in Detroit, Michigan said: Yes, I understood that you reside in Florida and that the position is in Louisville. There is no general rule as to how many people get face-to-face interviews after a phone interview but my bets are that you looking pretty good since they asked you to fill out an application and upgraded your status to 'interview and selection' 'SOURCING' status means that they were looking at your profile/resume and were considering whether or not they should reach out to you. Since they conducted a phone screen and have decided not to disqualify you based on that initial screening they changed your status to 'interview and selection', technically the phone screen was an 'interview'.

Forgive me but I must correct you in that the process is designed to ELEVATE people at each stage! Keep up a positive attitude :) There is absolutely no way to figure out how many people may be left in the running. As long as you don't receive a disqualification email you are in the running and that is all that matters. You are indeed, still very far from the prize but are coming along very nicely.

I know this process is very stressful so try to put it behind you and concentrate on other things until they notify you one way or another as to whether or not they are going to bring you in for an interview.

Mable, do you know how often Humana updates the status on the workbench? It says I am still in Interviewing and Selection. If a decision was made against me, would that be put in pretty quick?

In general, yes you would receive a disqualification email a short time after your interview if found to be of no interest to the team.

I find that no matter where I am working as a recruiter (I'm a consultant) that, in general, it takes about 3 months to fill a position. Some companies prefer to wait until they hire someone before sending EVERYONE a disqualification email.

I've yet to work for a company that doesn't close out a position by informing everyone that they have filled the position with someone else.

After one week of waiting, send an email indicating that you are still very much interested in the position and eagerly await any feedback. Take this opportunity to briefly highlight why you will be a good fit for the role.

Best Wishes,

huh-what-hahaha in Louisville, Kentucky said: wow. as I do not intend to argue with an idiot, as to onlookers this could be misconstrued, I only wish to offer advice: seek counseling. at least anger management. in the meantime, I digress: dude, chill out.

I see you're still practicing bad language skills. Typical of InHumana.

Susan in Green Bay, Wisconsin said: Well said, Huh! I thought for a brief moment about reporting this idiot, because of the "suck it" crudity- obviously he wasn't raised well, or if he was, he/she was their biggest failure. Sad to be the mistake of the family. But that would be giving him/her what he seems to be begging for, craving-- attention to his/her obvious psychological problem-- so with a happy heart, I will do what everyone else is doing-- ignore him/her, and he/she will go away. Humana is a great company-- and I am proud to work for them. Anyone who has questions about the company, and would like an honest answer, please feel free to post here- but do ignore the you-know-what.

Well said? The you are as badly equipped language-wise as uh-huh. Once again people, TYPICAL of InHumana.

ANTI-HUMANA in Btown, Kentucky said: Well said? The you are as badly equipped language-wise as uh-huh. Once again people, TYPICAL of InHumana.

The purpose of a forum is to share ideas and seek answers from a broad spectrum of the population. Some small minded individuals choose to utilize a forum as a medium to criticize others and berate; those are the users whom I flag their posts. One should seek self improvement techniques to boost an ego rather than sink into the sewer of making others appear small in hopes of appearing superior. Sorry, Anti, we see through your facade here on this forum; you have succeeded in making a fool of yourself here. The honorable course now is to slink off quietly into the shadows. Buh-bye

Mable in Detroit, Michigan said: I encourage others to join me in reporting 'Anti' as 'abusive' on this site. Go to all of 'Anti's' ludicrous rants and click the 'Report abuse' link.

Already did it. It is clear that Anti has nothing of value to add to the conversation. When one has nothing to say except criticism of sentence structure, spelling, and use of capitalization, then one really has nothing to say at all.

huh-what-hahaha in Louisville, Kentucky said: Already did it. It is clear that Anti has nothing of value to add to the conversation. When one has nothing to say except criticism of sentence structure, spelling, and use of capitalization, then one really has nothing to say at all.

Actually, the bad grammar and all supports my opinion (that's OPINION) that InHumana only hires low quality individuals. I am sorry if you think that is abusive, but it is MY OPINION. Also, if you read the posts, you will find my validity as a communicator was attacked; therefore, I am merely comparing my ability to InHumana's standard, which is ridiculously low.

Just because you do not share my disgust for InHumana does not mean you can censor me. This is America, remember?

Once again, I want to point those of quality away from InHumana so they do not waste their time like I did. The best way to convince those of quality is to point out all of the kettles that are calling me black. (That would be my critics, folks.)

Since Anti refuses to go away, my only option is to do so myself. He will be left here ranting to himself and wondering if he was successful in expressing his OPINION afterall.

Anti, you also refuse you take an inward look or to seek counseling. Therefore it is my true hope that no one else is harmed when you do (not IF you do) implode. If you were to look back through the posts you will see that I am not your critic, but have only suggested you calm down and take a rational approach.

I plan on it, Mable and Huh-- this person is a jerk, and he/she has no place trying to post as an objective professional - he/she has an ax to grind, and I agree with Steve and Susan-- this person is not what they want you to believe they are. I won't be posting here anymore either-- if Anti is here, this is no longer a credible board, and anyone who believes his/her rants, is being taken in. I believe the adage is "hissing like the serpent in the Garden of Eden"- this person has way too much invested in negativity,slurs and personal attacks. I will be reporting this person to this board. It would be great if their IT folks could track them by IP address-- and then have Humana sue them for defamation.

I thought you guys were gonna ignore me. LOL

Mable in Detroit, Michigan said: Bear in mind that I am no longer with the company (it has been about 18 months) but the procedure should be that after you receive your email offer letter the recruiter has their administrator draw up paperwork and overnight it to you. Once you receive the initial papers confirming your offer you will have 48 hours to complete your drug test. The company is responsible for sending off the request for your background check. You might need to provide paperwork to the background company such as prof of degree, etc... If you don't hear of anything negative plan on starting your job the day everyone agreed to! The administrator will contact you if there are any issues relative to your background check or drug screen. I forget if the admin. sends you an email confirming that you passed everything but it seems to me that you should receive a confirmation email. Bottom line if you hear of nothing negative just plan on starting when they tell you to start. Congratulations and best wishes!

Hi Mable, I just received a job offer from Humana and am waiting for the background check. Do they always do a credit check with the background? The position I was offered has nothing to do with any money or access to account info so will bad credit make them cancel the offer? Please help, I am frantic.

No, most companies do not do a credit check if your position of employment does not require you to handle $ or any kind of account information. Did they tell you that they were going to do a financial credit check? Sometimes a company will run a credit check on finances if your position requires you to have access to confidential company information...even if you are not handling any money. In most cases, if a financial check is run and you have somewhat poor credit but are not deeply/deeply in debt then you will still receive the offer. I do not handle money as a corporate recruiter but I do have access to confidential information so often when I accept a consulting assignment a company will run a financial credit check on me. I unerstand why this is done and back up the reasoning 100%. Best Wishes. Let me know how things turn out. www.KellyStaffingExpert.com

Mable in Detroit, Michigan said: No, most companies do not do a credit check if your position of employment does not require you to handle $ or any kind of account information. Did they tell you that they were going to do a financial credit check? Sometimes a company will run a credit check on finances if your position requires you to have access to confidential company information...even if you are not handling any money. In most cases, if a financial check is run and you have somewhat poor credit but are not deeply/deeply in debt then you will still receive the offer. I do not handle money as a corporate recruiter but I do have access to confidential information so often when I accept a consulting assignment a company will run a financial credit check on me. I unerstand why this is done and back up the reasoning 100%. Best Wishes. Let me know how things turn out. www.KellyStaffingExpert.com

Thank you so much for answering so quickly. No, Humana did not say that they were going to run a financial check and the job has no access to money or account information or confidential information. I am just nervous that I seemed to have gotten so far I don't want it ruined because I have bad credit from a divorce.

My guess is you are going to do just fine. As long as they can verify your work history and education you should be ready to go. :) All the best to you!

Another testimony to InHumana's bad working culture posted by someone else:

I am a customer service representative for Medicare calls. I've been with the company almost two years.

Let me start by saying that out of our initial team of 26 new associates only 4 of us remain. The others were fired. We had a very difficult experience coming into Humana. We went through normal customer service training which, at that time, included billing/enrollment/pharmacy skillsets. We were then released onto the floor to take calls. The support while we were on the floor was completely insufficient. We were told there would be SME (subject matter experts) walking the floor around us. There were none, in fact we did not have desks and were placed randomly around in different cubicles with complete strangers, some of whom did not even take our call types. After three weeks we were thrown into claims training, despite repeated requests by multiple people on our team that we "did not feel experienced enough with billing and enrollment". Most of us felt that we were being sent there so our supervisor did not have to deal with her new team.

There's not much I can say about that claims training. The best thing I can give you is that the trainer no longer works for Humana. She was that bad. Rather then retraining us with someone competent we were tossed onto the floor to take calls. None of us had half a clue what we were doing. Then, our supervisor left on maternity leave, leaving us with no support while we tried to take all call types with noone to ask questions of except each other. It was the blind leading the blind.

Eventually we learned that our supervisor was not returning to Humana and we were placed with other supervisors. Things did improve some then since we actually had someone halfway responsible for us with an interest in actually helping us. However, that first, negative experience remains. I wish I could recommend Humana, but with my experiences there I cannot.

A couple of weeks ago I had my panel interview with Humana. I have an outstanding resume that is filled with close to 30 years of management experience. The two folks that interviewed me seem throughly impressed with how I answered the questions that were asked. My interview went pass a hour. After the interview one of the panelist spoke with me and indicated that she had never interviewed anyone with such an intensive background. I am now waiting to hear if I will receive an offer. My concern is that I have had high level positions in Human Resource as well as operations. Has Humana denied employment to someone that they felt was over qualified. With the job market noise diving some of us have opted to take a few steps back in our careers to get a foot in the door with a company with an impressive reputation.

Mable in Detroit, Michigan said: My guess is you are going to do just fine. As long as they can verify your work history and education you should be ready to go. :) All the best to you!

I have a good question for you, I have applied with Humana in downtown Louisville and on my workbench the status was changed from sourcing to screening within 2 days. Now it's been two weeks and I've heard nothing back from them, and I can not reach anyone on the phone. Is this normal for Humana? Should I consider this a lost cause since it's been two weeks or is it because they are so huge? Any help and comments are appreciated!

Anon said: I am sharing a copy of a prior posting for others to read--

Anonymous in Louisville, Kentucky

6 months ago
There is validity to the negative postings regarding Humana's culture. I have been with Humana for over 10 years and the politics have prepared me to RUN THE WORLD! The most political enviroment I have ever seen. The key to success is developing strategic relationships in a field of land mines! I am bound by the golden handcuffs, but I definitely am disgusted at how we treat people! It is disgraceful!

well said I hear it over and over again from Humana associates, executives and recruiters.

ANTI-HUMANA in Btown, Kentucky said: I do what I can. Kinda hard for one person to stop millions of dollars of leverage. None the less, I will continue to criticize InHumana 'til the day I die. You better pray for your job if socialized medicine occurs. InHumana will bite the dust. I hope you don't have anything serious happen to you with their coverage, because they will try to weedle their way out of shelling out money (based on many, many instances I have heard from many people).

But hey, go ahead and feed these a-holes more money. Ever wonder how we got into our national financial mess? People like you who are gullible -- good intentions, but gullible. Thanks for throwing your money away and making the evil ones even fatter. Good job.

As a consultant, I speak with knowledgable people every day. When I watch the news and read posts such as this, it is only then that I realize just how low the level of understanding is when health insurance is the topic.

You mention that you have previously been employed by Humana, yet your comments disclose a lack of understanding of the industry. Perhaps your experience there would have been more pleasant had you seen the big picture. Of the players in this so called "evil" industry, Humana tops my recommend list. It is a business, as it will also be if public option comes to fruition. No entity makes money by denying claims, as there is not money there to be made. Actuarial analysis is performed on a group to determine what their total costs will likely be. Then that amount, plus admin costs and a two to three percent profit margin are added. There is a contract between the insurer and the insured that spells out what claims will be paid. Pretty simple, actually, so difficult for me to understand this massive misunderstanding in the general population.

I see this site is starting to block links to news -- like the news that republican InHumana is scaring old people into not aligning themselves against the efforts of health insurance overhaul. InHumana is pure evil.