How to get a job at Intuit.

Do you work at Intuit? How did you find the job? How did you get that first interview?

Any advice for someone trying to get in?

Steve, I just came across your question on Indeed.com. If you are still interested in Intuit, you can email me or call me. I am a recruiting working on software engineering opportunities for the company, but can refer you to another internal recruiter if that is not your background.

jennifer_hasche@intuit.com
858-215-7176

Jennifer,
I have a background in Property Management and am interested in utilizing my experience in the software industry. I do not live in the Highland Hills area of Ohio. Does Intuit have telecommuting opportunities?

We have a number of opportunities for the IRES division outside of the Highland Hills location. If you have experience with our MRI software you could be considered for a remote tech support position. If you have implementation or training experience in real estate software then you could be considered for those roles - please send resumes to gail_houston@intuit.com for positions with our real estate software division.

I just interviewed / role played with Intuit - Clabassas; Mechant Solutions.

BAR NONE THE WORST EXPERIENCE EVER.

From walking to the building without suite #'s to rude front desk personnel who had no clue why I was there.

HORRIBLE moral and atmosphere, mean angry people. I am a former interviewer for Boeing. I have interviewed over 1,200 candidates and have never seen such unprofessional behavior.

I have sent your comment to our team that works on the candidate experience...we will look into what happened and try to correct the situation so another candidate does not have a negative experience. If you would like to contact me off line please feel free to do so.

gail_houston@intuit.com

Gail, I am going to go through the role playing with Intuit. Maybe the person above seemed to feel a little vulnerable. What can one expect from the role playing. I can get passed the rude behavior. Is the role playing alot like the online situation?

Thanks.

gail_houston@intuit.com

Thank you for your reply - we have been rolling out a new series of assessments and they are working out some of the bugs based on the response above.

We want your interview experience here to be positive but we also want to make sure that you understand the role so they do the role plays to give you some "real world" examples of what you may encounter and then look at how you respond to those situations.

That would mean that you might be dealing with a confused customer to an upset customer but I think they are all situations you could handle...whether it is online or live, they are looking for your customer service skills, your ability to help confused or difficult customers...

I wish you the best in your interview - let me know how it goes

Gail Houston
gail_houston@intuit.com

greg in Palmdale, California said: Gail, I am going to go through the role playing with Intuit. Maybe the person above seemed to feel a little vulnerable. What can one expect from the role playing. I can get passed the rude behavior. Is the role playing alot like the online situation?

Thanks.

gail_houston@intuit.com

I was not feeling insecure. Someone being rude to hide their incompetence is asinine and symptomatic of the overall culture.
You can get passed working in toxic environment, be my guest.

Gail Houston in San Diego, California said: Thank you for your reply - we have been rolling out a new series of assessments and they are working out some of the bugs based on the response above.

We want your interview experience here to be positive but we also want to make sure that you understand the role so they do the role plays to give you some "real world" examples of what you may encounter and then look at how you respond to those situations.

That would mean that you might be dealing with a confused customer to an upset customer but I think they are all situations you could handle...whether it is online or live, they are looking for your customer service skills, your ability to help confused or difficult customers...

I wish you the best in your interview - let me know how it goes

Gail Houston
gail_hoisuston@intuit.com

If a customer asks questions that are 100% unaswerable based on all information available, with someones first day on the job with no training or specific experience and then gets irate and unreasonable because there is NO WAY that you can asnwer his question - then I suppose that the role play is "real world".

Why is Intuit asking questions that they know the person CAN NOT answer at all and then "pretend" yelling at the person because they can't answer ?

That's a very wierd sadistic way to test someone.

This is not the area I recruit for so I have not seen the assessments but it was my understanding these are either general accounting / tax questions or general technical support questions a person should be able to answer based on the experience level we are requiring for the role.

I also think that any time you are in a customer support role you will have customers that yell at you, it is unfortunate but it is the nature of the role...if there is a role play where someone is yelling or mad, a company would typically be looking for how you as a customer service agent diffuse the situation not necessarily whether or not you could answer the technical or the accounting question.

dandrewj in Texarkana, Texas said: I was not feeling insecure. Someone being rude to hide their incompetence is asinine and symptomatic of the overall culture.
You can get passed working in toxic environment, be my guest.

Sorry about that, I didn't mean for that reply to sound insulting... It's just what I was thinking at the time.

Host said: Do you work at Intuit? How did you find the job? How did you get that first interview?

Any advice for someone trying to get in?

You have to get past the role play which is pretty easy... you will be taking simulated live customer calls and have to answer them. You will be provided with info to look at, while you're on the call.

Gail, I have made it through role playing, AND the first round of interviews, at Innovative Merchant Solutions. The interview I had, was behavioral oriented, meaning it had alot of questions on, 'What would you do if...", when I got my call back, the recruiter didn't specify whether I had another interview, although the Lead I interviewed with the first time, said the next step involved another interview. I plan to go with what he said, and prepare for a second interview. Would you happen to have an information on the second interview? in terms of what to expect? It would be greatly appreciated.

I am not sure what happens in the second round on these needs, let me check...can you email me directly (gail_houston@intuit.com), if you know the position number that would be great

There was no second round of interviews in my case. I interviewed with two different people, one after the other.

Gail Houston in San Diego, California said: I am not sure what happens in the second round on these needs, let me check...can you email me directly (gail_houston@intuit.com), if you know the position number that would be great

Gail Houston in San Diego, California said: I am not sure what happens in the second round on these needs, let me check...can you email me directly (gail_houston@intuit.com), if you know the position number that would be great

Hi Gail,

I'm a salesperson who would be interested in representing Intuit. I'm a product user, but I noticed your salespeople is required to have accounting background. Understandable . .. but I would be interested in a support position, where I could learn more and prove myself to be promoted. I applied to several position on your site, but I have not heard back.

I have say I am impress that you are monitoring the site . . .

Thanks Inbetweenjobs for your note.

We hire a variety of different type of sales roles here at Intuit - right now there is a heavy focus on hiring sales with experience in the mobile arena.

It has been a while since I have recruited a support position for Intuit but I am happy to send your resume to one of our CCR recruiters to review. Our support people typically have two types of backgrounds here at Intuit - financial/accounting/tax related or technical. We have some positions that are year round but we also hire what we call "seasonal". This is where you work for part of the year on a full time basis (includes benefits) and support the increased volume of calls during tax season. If you enjoy the work and did a good job you are typically able to come back each year.

Intuit Careers also recently redesigned our Facebook fan page. We are going to have employees participating in live video chats where they will be able to talk to you about what it is like to be an employee of Intuit in various positions including the support arena (CCR). The chats should begin in August this year so stay tuned for more details. I will be sure to announce on the Indeed forums as well. You can check the page by going to www.facebook.com/intuitcareers. Our recruiters are on the page talking about the different type of positions they hire for either on the wall or under the discussion tab in the drop down box.

Send me your resume along with the position number to gail_houston@intuit.com

Hi Gail,

I've been reading through your helpful comments to other prospective or current Intuit employees. It is great that you're engaging with us on Indeed.

I am an experienced market analyst and I am very interested in the Corporate Strategy & Development Associate job that looks to be currently available on Intuit's website. However, the job has been posted for some time, so I was wondering if you had insight into whether this job was still open or is in the process of being filled. Do you know who the hiring manager is for the position? I'd love to direct my application properly.

Thanks in advance for any help and advice!

Ashley

Hi Ashley,

Thanks for your interest! My name is Jennifer Hasche and I am a recruiter with Intuit as well. I did a search and cannot find the specific job opening you are referencing. There is a five digit job ID number associated with each opening. Can you email that to me at jennifer_hasche@intuit.com along with your resume and I will get it to the appropriate recruiter?

Thanks,
Jennifer

I've gone through the Intuit website, applied for a local position and was really impressed with the materials on the site. The depth of information on job growth, learning and the culture at Intuit are very exciting.

Would someone be willing provide their experience of the company values (integrity, customer focus, responsibility) and their experience with the company?

If Intuit is all it's cracked up to be--i.e. really great company rankings and incredible leadership--I'd love to get my foot in the door to contribute my analytical and creative skills to the company!

Regards,

Viv

Hi Viv-

I just thought I'd throw my opinion out here. I started working at the Tucson location about a month ago. So far my experience has been nothing short of fantastic. Amazing co-workers who really want to help you learn (and not just within the Tucson site- company wide people are great- every time I call another dept people are cheerful and helpful), a great atmosphere and amazing benefits. I've worked at a lot of different call centers and this one is in a class of it's own.

Intuit lives and breathes it's values. You hear about them constantly and are continuously challenged to see if your interactions with the customers are a reflection of what the brand believes in.

1) Integrity without compromise
this has been one of the most transparent companies I have ever worked for- the CEO brad smith was just in town for a conference, it was an hour long with two sessions and everyone was required to attend one session on the clock, Brad spent 15 minutes talking and left 45 minutes for us to ask him ANY questions we had

2) Delight the customers
I don't know if you've ever worked at another call center, most people in tucson have. Usually you have ridiculous call metrics you have to meet which end up severely hurting the customer service customers receive. After all, do you really do your best on a four minute call? I have yet to hear any talk of AHT here, the only thing we were told is "don't turn a 10 minute call into an hour long call and don't turn an hour long call into a 10 minute call"....basically it takes what it takes and as long as your are doing your best for the customer your supervisor will be happy

3) It's the people
From the day you start working you are told to "bring your whole self to work"...everyone has their quirks, strengths and weaknesses. Intuit encourages you to show 100% of who you are

4)Innovate & improve
Intuit has internal resources where anyone can submit ideas- they know the best ideas can come from not only de

Hi Viv-

I just thought I'd throw my opinion out here. I started working at the Tucson location about a month ago. So far my experience has been nothing short of fantastic. Amazing co-workers who really want to help you learn (and not just within the Tucson site- company wide people are great- every time I call another dept people are cheerful and helpful), a great atmosphere and amazing benefits. I've worked at a lot of different call centers and this one is in a class of it's own.

Intuit lives and breathes it's values. You hear about them constantly and are continuously challenged to see if your interactions with the customers are a reflection of what the brand believes in.

1) Integrity without compromise
this has been one of the most transparent companies I have ever worked for- the CEO brad smith was just in town for a conference, it was an hour long with two sessions and everyone was required to attend one session on the clock, Brad spent 15 minutes talking and left 45 minutes for us to ask him ANY questions we had

2) Delight the customers
I don't know if you've ever worked at another call center, most people in tucson have. Usually you have ridiculous call metrics you have to meet which end up severely hurting the customer service customers receive. After all, do you really do your best on a four minute call? I have yet to hear any talk of AHT here, the only thing we were told is "don't turn a 10 minute call into an hour long call and don't turn an hour long call into a 10 minute call"....basically it takes what it takes and as long as your are doing your best for the customer your supervisor will be happy

3) It's the people
From the day you start working you are told to "bring your whole self to work"...everyone has their quirks, strengths and weaknesses. Intuit encourages you to show 100% of who you are

***cont***

***coninued from above***

4)Innovate & improve
Intuit has internal resources where anyone can submit ideas- they know the best ideas can come from not only design experts but from the front lines

5) Own the outcome
Everyone takes their personal responsibility to their customers seriously. This kind of falls back to "delight the customer"- but we do whatever we can for each and every customer- even if that means getting a lead or supervisor involved to help you get things done

6) We care and give back
Intuit doesn't just put out some recycle bins and then claim they've done their part. They encourage their employees to be active members of the community

These are just my thoughts as a new employee. I'm still learning every day but I am excited and proud to be a part of intuit :)

Oooops sorry for the double post of the first half- I wish there was a way to delete a post :(

Harley Quinn in Tucson, Arizona said: ***continued from above***

These are just my thoughts as a new employee. I'm still learning every day but I am excited and proud to be a part of intuit :)

Harley--

Thank you for the great feedback. I had seen the values you mention and its good to hear the company "walks the talk." That Brad Smith is brave/confident enough to open himself to any questions is likely the sign of a fantastic, open leader.

If you have any additional advice on what you thought was particularly helpful in getting the interview and going through the process of being hired, I would greatly appreciate it.

Again, thank you.

-V

P.S. Also-Great log in name.