I was interviewed by the two of the managers of the store in the mall. We sat outside of the store on the benches with a group of other people being interviewed, and they asked us about 5 questions. The interview itself took about an hour and a half because it was a big group and they asked us all the same questions, and we had to answer them individually. Some of the questions asked were:
What did you like and dislike about your previous job?
In your opinion, is the customer always right? Explain.
Give an example of a time where you had to overcome a difficult situation and how you overcame it.
What was the last work related skill you had to learn?
When was the last time you witnessed exceptional customer service? Where was it? Why was it so excellent? What is your definition of customer service?
Then a few general questions about if you had used a register/computer before, and they had us sign a paper saying that they could do a background check. At the end, they gave us a "thank you package", with a catalog, a few mints, and a jewelry polishing mat.
Overall, a pretty good interview, except it took a really long time. I felt like they could have cut down some questions and some talk time - usually after you responded to your question, they would keep you talking and they seemed really interested in how your old job was, how to overcame a problem, etc.