They don't stand behind the products

Get new comments by email
You can cancel email alerts at anytime.
Comments (1)

Jeff in Lexington, Massachusetts

82 months ago

Incase you thought JD would stand up to the plate.. here is what happened to me..

Date: Tue, 26 Jun 2007 12:36:47 -0400 (EDT)
To: lastcall18@yahoo.com
From: "John Deere Customer Contact Center" <ccc@mailnj.custhelp.com> Add to Address BookAdd to Address Book Add Mobile Alert
Subject: Do you have any reports of L120's bursting into flames.. . I ask due to the f... [Incident: 070611-000006]

Thank you for allowing us to be of service to you.

Subject
Do you have any reports of L120's bursting into flames.. . I ask due to the f...

Discussion Thread
Response (Cindi W.) 06/26/2007 12:36 PM
Dear Mr. Connolly:

I sincerely apologize for your experience. Fire is not covered by John Deere warranty.

Fire causation is difficult to determine. Our dealers are not trained to determine the cause of a fire. If you have not already done so, please contact your homeowner's insurance company, as the agent you spoke with instructed. This way you will receive an unbiased opinion. They have experts who are trained to determine the cause of the fire.

If you have further questions, please call our center.

Thank you,
Cindi
John Deere Customer Contact Center
(800) 537-8233
Customer (Jeff Connolly) 06/26/2007 11:25 AM
After calling again.. and filling out another fire
report...and after getting a $865.16 bill for
repair of the tractor.. And being told that John Deere
will offer no compensation at all.. I just wanted to
let you know that John Deere has lost a valued
customer.. The "nothing runs like a deere" slogan
means nothing without you backing up your product..

I can't express my feelings I now have.. I will do my
research while looking for a new tractor.. I will
hope that Cub Cadet or Ariens and Kabota are willing
to take care of customers

- Was this comment helpful? Yes (1) / No (4) Reply - Report abuse

» Sign in or create an account to comment on this topic.