Why I hate lowes's.

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Snow_Fox in New Orleans, Louisiana

68 months ago

I use to work for lowes. When I closedI brought in the red carts/blue carts changed the trash and swept the side walk and then went home. That was the routine for 9 months anytime I closed. Well I had motivation to get my job done I viewed it as a perk. I got all the carts up and got to go home so they got 45 minutes of me not being on the clock and saved money. Well after that9 months and in my final 3 months of employment, the rule changed to "after you do your job you go help someone else". So.. Cashiers who use to have all their work done and be gone at 9:15 started taking until 10 (when they were assigned to go home anyway). Well.. So did I. As people who were scheduled till 11 admitted! "all we do after we get help is sit around and ride the clock". Yet management sat me down and had a meeting with me discussing my performance and how I wasn't "meeting expectations". When I tried to be open and honest with them and explain my situation and how I felt it was unfair that I for 9 months had been given motivation to get it done as early as possible now lack any motivation to get my work done before 10 at all.. They got offended and angered.

Never before had I been accused to my face of being greedy. They bluntly said I was selfish and not thinking of the "team". Then looked me in the face and said "so your just not a team player? what if we didn't help you!?". I am professional and mature enough not to cuss out a higher level manager but, I wanted to so badly. For any of you unaware and maybe its different at your store, any time they EVER called for a buggy run no one ever showed up. I was expected to keep the parkinglot clear of buggies by myself. I barely EVER recieved help from ANYONE inside the store. When I did I knew who was helping and I remembered them. Never before had I been angerier at one single individual. I went to HR about the situation where, I recieved the same insults I had recieved before.

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Snow_Fox in New Orleans, Louisiana

68 months ago

What angers me the most about this situation is that not only in HR did I try to explain the situation.. That all Lowe's does is pay the bills.. That there is no chance of me going full time because my schedule is not "open" (open meaning able to work ANYTIME of ANY week of ANY year). Which is impossible because I'm in college. I tried to explain that there is no chance of me getting a raise. (Lowe's gives one raise a year which everyone gets.) There is no chance of me getting a promotion (You have to be full time). And its not like lowe's was doing anything more then covering the bills. The HR manager immediately clung on to the ONLY argument she could make. "Your not going to be happy no matter how much your paid if money is the only reason you are working". To which I responded "Well thats my point, what is the point of trying do my best if there is no chance of promotion, raise, or advancement of any kind". To which she replied "well when you get out of college your employer is gunna wanna know what we think of you and how you preformed here.. and if we say mediocre it could affect their decision".

So. I was told that I should work for a company for 4 years, recieve 4 thirty cent raises and be happy just because I am getting a raise once a year. I was told I should preform my best everyday not because THEY will reward me for it.. but, because a future employer might reward me for the hard work I did at lowes!

This was my experience with lowe's for a full year. While I only listed some of the problems.. I just want to know if anyone else has had the same/similar issues. They take away ANY and ALL motivation to work.. and still expect you to preform your best everyday! I personally find it disgusting.

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sunlover in Lawrence, Massachusetts

68 months ago

Yes, This is nothing new. First welcome to the retail world! Without first being able to work full time which cases you not to be flexible with scheduling, you haven't a chance for advancement. Lets say that you were available and achieved the position of Asst.Store Manager (ASM)
You'd more than likely be paid between $35,000/$40,000 to start depending how the scale is in your area and work well over 50+ a week holidays, weekends, and nights. If you work at night, you won't get out before 11/11:30pm and unless you're promoted or the store has a great year in sales vs.budgeted sales, you won't receive an increase. Like I had indicated, welcome to the wonderful world of "BIG BOX" retail.

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sunlover in Lawrence, Massachusetts

68 months ago

Talk about Buggie Runs, One Saturday around noon, I took it upon myself to go out and round up the carriages.The reason being, a customer walked up to the service desk and asked where all the carriages were, well they were all out in the lot. I also pulled a couple of part timers to assist with the round up. As I was rounding up carriages, an evening ASM, (MY PEER) pulled into the lot, returning from lunch. Instead of helping us out as a so called (TEAM PLAYER, he looked at me and asked, What are you trying to do, score browney points? Now this was a peer ASM!!! that's the climate that is culticated in many stores so you're not alone.

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Snow_Fox in New Orleans, Louisiana

68 months ago

Man that is just degrading. :(. The only thing that could have made that situation worse is if the customer asking just so happened to walk past 4 buggies on the way to the door.

I use to LOVE it when people who weren't elderly would complain about no buggies being right next to the door despite the fact they just walked past 6 buggies to get to the door OR if to get a buggy on the way to the door all they would have had to do was take a 3 step detour to get a buggy.

While I realize this is the same in many stores.. I remember once little store I worked for.. its spreading fast now but, back then there was 2 of em. It was nice.. Good pay (for the area), and the managers had no problem telling you what your strenghs AND weaknesses are.. while giving specific examples.

Oh well. I can't complain. I have an interview at best buy tomarrow. While it is still big box retail.. it at least has a chance of offering higher pay and its a new store that just opened. Plus it would be working with things I actually have product knowledge of as opposed to just being in solitary confinement in the parking lot day in and day out.

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sunlover in Lawrence, Massachusetts

68 months ago

First of all, it isn't the customers responsibility to take a carriage in to shop with if they're use to locating carriages within the store. That's like saying that when you go food shopping that you're expected to pick up a carriage on the outside before entering the store to be gaurenteed a shoping cart. More importantly, carriages left out in the lot present a hazard to customers. Have you ever been in a lot where a carriage was push and smashed into a vehicle causing damage? It's the responsibility of the retailer to insure that all carriages are periodically picked up and the lot kept clear.

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Snow_Fox in New Orleans, Louisiana

68 months ago

For clarification.. At the lowe's I work at.. the carts are kept on the outside. It isn't EASY to see whether or not there are buggies if you park way in the back but, by the time you get to about the middle of the parking lot if there aren't any right at the entrance door.. and there isn't any between the two doors.. or any near the exit door.. there are no buggies up front. This requires all the energy of lifting your head up so that your not looking at the ground.

As to a "hazard" to customers. This brings to mind one time when we were busy, and it was pouring down rain. A good friend of mine made it a point to send me a text telling me to get inside if I wasn't because our area was under tornado watch the company never even warned me. Another time when I was scheduled off we had a manager and another employee getting buggies.. I was at school and I couldn't even drive in that weather.. and yet we had a manager and employee outside pulling cars because customers "didn't want their car damaged". They were more concerned about their cars than human lives and well being... and to top it off.. THEY were the ones who came KNOWING it was going to rain like that (even before it rained you could tell when it started for hours before it was gunna be bad).

With all of this said, these are views I have ALWAYS held. Grab a buggy before you get to the store I view it as a curtasy, and a precaution to protect not only my car but, the vehicles around mine. Now don't mistake me. I am not demanding little old ladies walk all the way across the lot to get a buggy. However, IF you know you need a buggy, and you KNOW your passing 3 just to get to the door your being lazy not to grab one. I will go so far as to say your really being rude. That is not me speaking as a buggy boy of one year, that is me speaking as someone who has always done that to protect his car.

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Snow_Fox in New Orleans, Louisiana

68 months ago

I would also like to point out that while it is the "social" responsibility of the retailer to look out for its customers, we all have a "personal" responsibility to ourselves and each other. By grabbing a buggy on the way in not only are you helping out the local buggy boy, you are looking out for the safety of yourself, others and the property of yourself and others.

I am not saying the buggy boy shouldn't have to go outside and pull in carts. However, the customer is not always right and I HATE living in a society that is bent on the "I am always right because I am paying" mentality.

I find it disgusting that lowe's would even let the employee's go out in that weather. A friend of mine who was working outside that day was almost injured because of debris, and another employee nearly had a huge metal shelving system fall on her. It disgust me that the customers cars came first in lowe's mind. What is even more disgusting is the customers KNEW it was gunna rain and saw it raining and debris flying.. and they were worried about their cars..

What I am getting at is that people put their own property in a bad situation, and like children expect someone else to risk their health and safety to fix that mistake.

With all that said, I blame lowe's for not having a handle on the situation before it started raining. I blame any customer who didn't grab a buggy while walking in as well though.

THe ONLY exception are the eldery and the handicapped. If you are able bodied, grab a cart on the way in. If you see that they not only litter the parking lot.. but, you have to walk around two or three on your way to the store.. grabbing one is not gunna hurt.

Now with that said, I blame lowe's for being understaffed. If there are 10 cashiers checking out 10 people every 5 minutes and each goes to a different part of the parking lot (which is about half the size of the store). Its gunna take time to collect each and one person is not going to be able to keep up.

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sunlover in Lawrence, Massachusetts

68 months ago

MMMM interesting. Reality is unless all the carts are kept outside the customer will not take a loose cart from the parking lot and bring it in for them to use in the store, It just won't happenand when it does happen, it is truly the exception. I guess that first of all one needs to be thankful that there are still customers shopping in your store. It's all about the customer if retail is your vocation.

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Snow_Fox in New Orleans, Louisiana

68 months ago

At our lowe's the only time carts are inside is when a customer brings them in. We keep them right by the entrance door outside in a line that usually stretches from the entrance to the exit.

While retail is my job now.. its not my career. I can honestly say I hate the mentality anytime *anyone* displays it that the customer is always right. I believe it is the tip of the iceberg for major political and sociological problems.

If a group of people as a whole are so lazy they can't grab something that they have to walk around in the first place to get where they are going.. KNOWING they will need it once they get there.. Then how lazy are we as a society? If we aren't going to grab something we need as we walk past it then do we really deserve that object in the first place?

What makes this situation even worse is the hypocrisy when these customers get mad (some of which have never even held a job in their lives) and the others who have held jobs however, Knowing if I walked into their jobsite and demanded to know why they don't have work done many wouldn't even be able to give a valid answer but, I'd receive some spur of the moment excuse.

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Tim in Bethlehem, Pennsylvania

21 months ago

Worked for lowes for 5 years,never worked for such hipocrits in my life they would preach teamwork all day long ,the same people that preached would call a code 3 while they where standing there looking at the customers instead of jumping on a register way to practice what you preach.degrade and disrespect employees is all the store in Whitehall is is good for.bob pretorious store manager and the hr loyda are completely useless and the asm that work there aren't much to talk about.would rather go hungry then ever work for a company like that again.do yourself and the employees there and shop home depot.

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Confused in Dodge City, Kansas

21 months ago

Does anyone know the procedure on the numbering system ofSales Specialists? We were told that they have to have a certain amount of numbers of sales to even be promoted. Something about invoicing each of their sales they make. I'm assuming just big ones because when i go in and buy something small, i just go to the register. So do the sales specialsts have to invoice their big sales to be able to get their numbers up? We were told the reason we didn't get the management job was because our numbers weren't up and no one told us that we had to invoice them. Is Lowes like that? Please help, I don't understand the process :(

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