Massage Envy News and Gossip.

What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?

How does Massage Envy stack up against the competition?

Host said: What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?
How does Massage Envy stack up against the competition?

They plan on having about 11 locations within the next few years here in Charlotte. Once hired, you sign a contract stating that if you leave, you won't take a client of their for up to 3 years after you resign. So they basically want to saturate the market and pay their therapists a quarter of what they're really worth. Many therapists end up leaving after soon realizing that Massage Envy demeans the value of their time and education. Oh yeah, they like to advertise earning potential as $35-55/hr. That rate is justified if the therapist can plan on a $10 tip, be requested for an additional $2 and sign up a member for $5 each time.

Would you have to provide a practical and if so, what is your experience about that part?

how do they enforce the 3 year client limit. probably illegal in california.

rick in Walnut Creek, California said: how do they enforce the 3 year client limit. probably illegal in california.

It is 1 year.

LMBT on job search in Greenville, South Carolina said: Would you have to provide a practical and if so, what is your experience about that part?

When I was hired, there was a 1 hour practical after the interview with the Clinic Administrator (who was doing the hiring, and who was a former therapist, so she knew what to look for). If you are trained in 2 or 3 different types of massage, and licensed, and you can do them well, then you should do fine. They use a rubric to rate you in different things.
P.S. Draping is very important. zthat got me big points.

I don't think they will last that long. I went there yesterday thinking I will just get a relaxing massage. First greeting was the rude receptionist telling me "why didn't I get there 15 min. before the session to fill out the paperwork". I got there 5 min. before, and their paperwork asking medical informations, such as illnesses and medication. They only massaged for 45 min. because they made me fill out the paperwork, which I refused to disclose my medical informaiton to massage people, they are not medical doctors. They insisted that they cure my hypertension, but I didnt' go there to be cured for mypertension! I will never go there again in my life.

not happy with massage envy in San Diego, California said: I don't think they will last that long. I went there yesterday thinking I will just get a relaxing massage. First greeting was the rude receptionist telling me "why didn't I get there 15 min. before the session to fill out the paperwork". I got there 5 min. before, and their paperwork asking medical informations, such as illnesses and medication. They only massaged for 45 min. because they made me fill out the paperwork, which I refused to disclose my medical informaiton to massage people, they are not medical doctors. They insisted that they cure my hypertension, but I didnt' go there to be cured for mypertension! I will never go there again in my life.

IF I AM A PHX AZ LMT ADN I UNDERSTAND YOURCONTERN BUT WE DO HAVE TO KNOW WHAT YOUR MEDICAL HISTORY IS NOT IN DETAIL BUT WE AS LMT'S HAVETO BE SURE WE ARE NOT GOING TO HARM YOU DURNING A MASSAGE DUE TO MEDICAL ISSUES YOU MAY HAVE

I have been a member for almost 8 months now, and have received about 10 massages. While I like the concept, I will probably cancel soon and I don't recommend it to my friends. The therapists are almost all too young and inexperienced to be really good, though most give an OK massage. Almost all of them talk too much during the session, which is distracting. I find I would rather pay a little more for a more experienced and mature therapist. I would probably have stuck with it for a full year, which was my original plan when signing up, but have been irritated by the receptionists (also young and inexperienced) and their discourteous attitude.

not happy with massage envy in San Diego, California said: I don't think they will last that long. I went there yesterday thinking I will just get a relaxing massage. First greeting was the rude receptionist telling me "why didn't I get there 15 min. before the session to fill out the paperwork". I got there 5 min. before, and their paperwork asking medical informations, such as illnesses and medication. They only massaged for 45 min. because they made me fill out the paperwork, which I refused to disclose my medical informaiton to massage people, they are not medical doctors. They insisted that they cure my hypertension, but I didnt' go there to be cured for mypertension! I will never go there again in my life.

You sound a little dramatic and somewhat uneducated. If you know anything about massage, you would know that any good therapist would want medical information in an effort to not hurt anyone based on a medical condition or medication they may be on. You seem to not value the education of a licensed massage therapist. As for the poor customer service you experienced that could happen anywhere and has nothing to do with the over all concept of Massage Envy, that is one individual at one location with poor customer service. Trust me for every one person like you that plans on never coming back there are 10 more that will and do!

No Name in Concord, North Carolina said: You sound a little dramatic and somewhat uneducated. If you know anything about massage, you would know that any good therapist would want medical information in an effort to not hurt anyone based on a medical condition or medication they may be on. You seem to not value the education of a licensed massage therapist. As for the poor customer service you experienced that could happen anywhere and has nothing to do with the over all concept of Massage Envy, that is one individual at one location with poor customer service. Trust me for every one person like you that plans on never coming back there are 10 more that will and do!

Dear No Name,

You don't know what you're talking about. Massage Envy has a well known reputation for extremely poor customer service and massage for that matter. When you abuse the worker and take away all the incentive of working there, you end up with garbage! Just like Hillary Clinton & Baroch "Yo Mama" Obama will do to our healthcare system as a whole if we are foolish enough to elect them. Wake the heck up!!! Does your husband own a Massage Envy? Is that why you are trying so badly to defend this deeply flawed concept?

Oh no, now you are getting into politics, so I'm going to keep my comments simple! No my husband doesn't own a Massage Envy! I'm an honest person and I'm only sharing my experience with you. Obviously yours is a different experience. Best wishes,

No Name

No Name in Charlotte, North Carolina said: Oh no, now you are getting into politics, so I'm going to keep my comments simple! No my husband doesn't own a Massage Envy! I'm an honest person and I'm only sharing my experience with you. Obviously yours is a different experience. Best wishes,

No Name

No Name,

Did your mother not give you a name?

You people are cruel, why on earth would I give you my name??? I'm done!

The owners have no clue about the laws that govern the massage therapist. They will have the therapist work on people that have conditions that are contraindicated for massage and they will not tell you. You as therapists need to be very careful about working for massage envy. They will try to sign anybody even if it's against the law.

Host said: What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?

How does Massage Envy stack up against the competition?

I like the idea and yes I think they will survive. I am a member and look forward to going to all my appts. Have had many massage over the past few months and just about all have been great (yes I had one bad one but I've had bad ones at regular spas and had to pay a lot more for it). It is a matter of finding a good therapist and sticking with that person. I have found a good one at the Folsom location and will continue to go there.

ANGELA in Peoria, Arizona said: IF I AM A PHX AZ LMT ADN I UNDERSTAND YOURCONTERN BUT WE DO HAVE TO KNOW WHAT YOUR MEDICAL HISTORY IS NOT IN DETAIL BUT WE AS LMT'S HAVETO BE SURE WE ARE NOT GOING TO HARM YOU DURNING A MASSAGE DUE TO MEDICAL ISSUES YOU MAY HAVE

Thank you so much for saying it (you put it so much nicer than I was going to!) OH, by the way ANGELA in PEORIA, "THOSE MASSAGE PEOPLE" have a pretty good grasp on the body and every now and then WE have to educate a DOCTOR on a thing or two.

Stupid for working at ME in El Cajon, California said: The owners have no clue about the laws that govern the massage therapist. They will have the therapist work on people that have conditions that are contraindicated for massage and they will not tell you. You as therapists need to be very careful about working for massage envy. They will try to sign anybody even if it's against the law.

This has been True at every job I've had in this industry( 1yr and 4 or 5 jobs, I've lost count ) and is why I keep jumping around! " I will cause no harm " and have respect for myself, massage and my clients! The people that own these massage businesses only see dollar signs!

I'm a client and am frustrated by the turnover -just lost a really good therapist. Also the massages usually don't last near the time allotted. I think this is because the therapist has to turn the room around.

With all that, I have to say I've gotten some really good massages there and have not been ripped off. I always try to tip well and appreciate the kids efforts. Most try really hard to do a good job.

They need to treat their workers better and stop seeing so many dollar signs. Either that or I will leave at the end of my membership...

I hope this opens up some therapists eyes so they finally appreciate the spas and clinics that provide a legitimate income, benefits, hours etc...

Richard in Falls Church, Virginia said: I hope this opens up some therapists eyes so they finally appreciate the spas and clinics that provide a legitimate income, benefits, hours etc...

Oh yeah the spas in my area want you to be there 10 hours a day and do 7 or more massages a day and help the hair dressers etc when not in session. Not only that they only pay per session so down time cleaning etc is for free. I work at ME and many of my co-workers left area spas because they didn't like the working conditions.
Yes, ME needs to pay us more but at least we can enjoy the work environment and not be asked to do free work. We also have med insurance being put together now. Our clinic has only been opened since April so some things have not been implemented yet.

Hello, I’m John Leonesio, founder and CEO of Massage Envy Limited, LLC. I would like to thank you for your interest in the Massage Envy franchise opportunity.

I have spent the past 30 years as an executive in the health club and wellness industries. I have always kept a close eye on fitness and health trends and have helped to develop several concepts that met consumers’ changing needs and desires. I can honestly tell you that, in three decades in this business, I have never had as strong a feeling of being in the right place at the right time with the right program as I have today with Massage Envy.

The booming demand for quality, affordable massage services seems indisputable. And the validation of our innovative, membership-based approach comes from the most important source of all: the enthusiastic, paying members who are leading happier, healthier and less stressful lives thanks to Massage Envy. Now we are looking for the right people…individuals and groups with the resources, vision and dedication to excellence it will take to introduce the exciting Massage Envy concept to their market.

If you think the Massage Envy franchise opportunity might be right for you…and that you might be right for Massage Envy…please fill out and submit our confidential information request, or just give us a call with any questions today.

We look forward to hearing from you soon.

researcher in Reno, Nevada said: Hello, I’m John Leonesio, founder and CEO of Massage Envy Limited, LLC. I would like to thank you for your interest in the Massage Envy franchise opportunity.

I have spent the past 30 years as an executive in the health club and wellness industries. I have always kept a close eye on fitness and health trends and have helped to develop several concepts that met consumers’ changing needs and desires. I can honestly tell you that, in three decades in this business, I have never had as strong a feeling of being in the right place at the right time with the right program as I have today with Massage Envy.

The booming demand for quality, affordable massage services seems indisputable. And the validation of our innovative, membership-based approach comes from the most important source of all: the enthusiastic, paying members who are leading happier, healthier and less stressful lives thanks to Massage Envy. Now we are looking for the right people…individuals and groups with the resources, vision and dedication to excellence it will take to introduce the exciting Massage Envy concept to their market.

If you think the Massage Envy franchise opportunity might be right for you…and that you might be right for Massage Envy…please fill out and submit our confidential information request, or just give us a call with any questions today.

We look forward to hearing from you soon.

Hey John, Have you been reading the posts in here? What do youi think?

I must say I'm glad I'm not alone in my personal feelings towards this 'establishment" and concept. My encounter was brief but long enough to know it wasn't the place for me. If you don't speak up a MT will get booked every hour on the hour. Thats insane! We are people not machines who run on batteries. A down time of 15 minutes to a 1/2 hour I thought was mandatory in this field. If it's not it should be. Staying on schedule is almost impossible. Clients often need more than 5 minutes time to get dressed. When that happens your totally off beat the rest of your shift adding stress to already stressful situation. This in an out cattle call, cookie cutter concept and is clearly designed for the owners to get as many people in and out for the day to maximize their profits at the expense of the MT.No MT should have to work like a dog and do 5 to 6 massages a day just to make $100. If that is what this profession is coming to then I'll get some other type of job. I will not compromise my body and longevity for a paycheck that barely makes it. And the tips?! Some days you just want to quit right on the spot their so bad.
And the lotion.....terrible. A cheap product to save on overhead again at the expense of the therapist. If a MT is going to do as many massages as they do at these places then the owner should be buying top grade products. Nothing but the best....if they care about their employees.
And the sheets? Way too big. Very difficult to make up a bed quickly. You use the same size sheet for the top and bottom PLUS a blanket. When the massage session begins and you turn the lights down, I spent more time wreseling with the sheets than I should have. Is it asking too much to find a laundry service that provides a fitted bottom sheet and a flat top sheet that would make the therapist job just a little bit easier? Again it's the lowest priced product that the owners can find to keep overhead cost down, profits up and again at the expense of the therapist.

sorehands in Chicago, Illinois said: I must say I'm glad I'm not alone in my personal feelings towards this 'establishment" and concept.

Resr assured you are not. The chorus of dissent is growing louder.

sorehands in Chicago, Illinois said: We are people not machines who run on batteries. A down time of 15 minutes to a 1/2 hour I thought was mandatory in this field.

A place that actually respects what you do knows this.

sorehands in Chicago, Illinois said: This in an out cattle call, cookie cutter concept and is clearly designed for the owners to get as many people in and out for the day to maximize their profits at the expense of the MT.No MT should have to work like a dog and do 5 to 6 massages a day just to make $100. If that is what this profession is coming to then I'll get some other type of job. I will not compromise my body and longevity for a paycheck that barely makes it. And the tips?! Some days you just want to quit right on the spot their so bad.[/quote

This is perhaps the most concise and revealing expose of this organization I have yet read and should be mandatory reading for anyone in the business. This is also why attendance at massage schools are down. ME took the concept of massage and stripped it down to mass market appeal and now people will think twice about pursuing it as a career.

Thanks for sharing your experience. Your voice needs to be heard.

This part didn't get into the right format in my last post so I am reposting it as I feel it is important.

"This is perhaps the most concise and revealing expose of this organization I have yet read and should be mandatory reading for anyone in the business. This is also why attendance at massage schools are down. ME took the concept of massage and stripped it down to mass market appeal and now people will think twice about pursuing it as a career.

Thanks for sharing your experience. Your voice needs to be heard."

It's happening! I told you it would. An ME franchise in Collierville, TN is in default on back rent and other fees to the tune of $95,000.00. The franchise owner is being sued by the landlord. Read the article attached. I believe we are going to see a lot more of this in coming months, as I've said in here many times.

www.memphisdailynews.com/Editorial/StoryLead.aspx?id=98650

Fed Up, you need help. If you have this much resentment and anger toward an entire company there is something wrong. This article only proves that there is possibly a corupt owner of ONE Massage Envy and maybe a bad manager. This in no way proves that ME is "Bad" nor does it prove the concept or the therapist are bad. Was Enron bad because it had corupt CEOs? Did that make all the Enron employee terrible. I dare say NOOOOOOO! Don't hold your breath on the dominoe effect of the down fall of all Massage Envys.

No name, SueEast or who ever you are,
I think it's you who needs help. It's obvious to me from your postings that you don't know anything about the businesss world or about how things work out there.

No Name, Sue or who ever you are,
You are exactly the kind of person Massage Enemy is looking for! You're right where you belong.

At least we agree on one point.

SueWest in Charlotte, North Carolina said: At least we agree on one point.

SueWest,
Are you saying that two of your personalites are in agreement? I hope you get the others lined up as well. Good luck!

I think it is comical that you think I comment here as more than one person. If you look at the verbage, you would see although the message is the same, the writers are different. Guess you just can't believe that more than one person in Charlotte can be happy at ME.

This will be my first and only defense on this message board because I have a life and value my time and think this is all very petty. Sue and I are not the same person. I honestly don't even know who Sue is or which Massage Envy in Charlotte she works at. I choose to remain No Name because anything can happen with these message boards so why give your real name. That is my personal opinion and choice. Fed Up, I wonder if you actually work or do you just read and comment on this message board all day. Is this your purpose in life to destroy ME via a message board. I hope not, there are many more worthy causes out there. Best wishes to you.

No Name in Charlotte, North Carolina said: Is this your purpose in life to destroy ME via a message board.

Dear No Name Sue,
Massage Enemy dosen't need any of my help destroying it, it's doing that all by inself!

I hope you get this your multiple-personality thing straightened out, it's got to be a confusing life you lead! Good Luck!

If your predictions about ME are as accurate as your assumptions about Charlotte posters, I know I will have a job there for a very long time if I choose. Anyway, we digress. Isn't this site for postings about ME news?

SueWest in Charlotte, North Carolina said: If your predictions about ME are as accurate as your assumptions about Charlotte posters, I know I will have a job there for a very long time if I choose. Anyway, we digress. Isn't this site for postings about ME news?

Dear No Name Sue,
You don't know much!

FedUp:

Your point would be better heard if you said far less. When you break down into name calling and taunting you just sound immature. Rather ironic from someone accusing others of being naive.

Stick to the heart of your message where you actually make sense.

- Jon

Jon,
JC Penney is looking for photographers and based on what you've stated in here, you'd be perfect for them! Good luck and let us know how it works out.

I can clearly see none of you guys are getting the point here. The MARKET is changing. People are making less money, and want more goods and services. It’s been happening for years now, and it has happened to highly educated PHD’s who use to sell stocks in the 80 and 90’s, Doctors who spend 10-15 years of their lives and hundreds of thousands of dollars, and hardships, to find out they will no longer make the easy quarter million the old guys made, cause there are new guys, and more new guys who are willing to do the same for 120k a year. So don’t act like you’re the victims. The way I see it is..ME charges $39 of which the therapist get $15 + a Tip (average of $5, from what I’ve read here) and they are giving you guys the opportunity to make an additional $5 if you did your job right and your client wants to keep coming in to see you ( at which point when he/she requests you specifically because of your excellent talent you will be paid $17. So a client can potentially represent $22-$25 x session and the owner of ME is getting $24. So basically you guys are almost making the same amount as the owner, without the risks involved in having to run a place. How is this the “highway robbery” you guys are making it out to be??? The owner pays rent, insurance, materials, health benefits, electricity, advertising, merchant credit card fees for your tips that you are not being deducted, franchising royalty fees, cost of cleaning linen, not to mention the money hungry banks who charge 12%- 14% interest on an SBA loan for 300k+ to be able to offer you guys a stable clean environment where you are guaranteed constant work, without the hassles of dealing with managing clients, working for free, dealing with landlords, inventory, cleaning bills for linen, and running a business.

If a client wants to pay for a cheap massage, let them. Eventually theyll learn you get what you pay for. Don’t compare yourself to a hamburger joint of you’re a steakhouse. The steakhouses have waiting lines.

Also, its time for the new therapist and their massage school teachers to learn how to read employment contracts. Shame on them for signing such debilitating non-compete contracts. If they took the time to research a little more they wouldn’t be in the position their in. Its time EVERYONE took responsibility for their own actions and quit blaming others.

I'm answering the original question,do I think will ME survive and thrive? I went to ME today for the first time and did not sign up for membership. First and foremost, I don't like the idea of memberships, you end up getting roped into something and I don't like that. I'd do a package but a 6 month/1 year commitment is not to my liking.
I had a 2 hr. massage and it was fine. I say fine, but not great. I am used to robes, hot showers, steam rooms, etc., and I have to say there is a big difference. I left Dosha after a 1.5 hr massage feeling like a million bucks. When I left ME today, I felt like a 100 bucks. I was not refreshed and exhilarated, ready to take on the world. Judging by the office, they had a lot of time to fill. There were a lot of empty rooms. It sure sounds like a great deal, but I'd rather spend the $90.00 or so at a real spa and feel 10 times better than when I left ME. That's just me, to some people who just want a nice 1 hour massage once a month, this might work for you.
My MT was good, did great foot work but didn't touch my arms. It was odd.

I am currently a member at Massage Envy in Naples, FL. I am EXTREMELY disappointed with the customer service - not from the massage therapists because they have been great - but from the desk.

Last weekend, I had a massage scheduled for Sunday afternoon. I had what I thought was the beginnings of cold but was surprised when I woke up Sunday morning with a chest cold. I felt terrible and I didn't feel like passing this bug on to anyone else. All I wanted to do was sleep. I called Massage Envy that morning (10 a.m.) and explained to the person who answered the phone that I was not well and wanted to reschedule my 5 p.m. appointment for another day. I was told that I couldn't do that and if I did, I would be charged for the appointment because the massage therapist I was scheduled to see could have had another appointment.

So I set an alarm just in case I did fall asleep and I dragged myself out, drove the 30 minutes it takes me to get there, and guess what? The therapist who was scheduled to do my massage wouldn't touch me. I told her I had called and tried to reschedule. She left the room and came back with a woman who was not introduced to me. The massage therapist told this woman that she couldn't do my massage because it would make my chest cold worse. AGAIN, I explained to this woman that I HAD called and told the person who had answered the phone that I was sick and wanted to reschedule but was told I couldn't and would be charged. This woman said that she wouldn't have charged me. "Well, who are you?" I had to ask. She said she was the manager. Well, Ms. Manager, your receptionist is extremely ill informed.

SO another 30 minute drive back to my home and back to bed.

Gee - they didn't seem to be bothered that I could not infringe upon the massage therapist's hour or I would be charged, but no one seemed to mind that I was out an hour of my time.

The story continues. Next post!

As I was saying...

This weekend, I am feeling just fine. I called Massage Envy on Saturday to make an appointment on Sunday - again at 5 p.m.
Sunday morning, I receive a call and a dinner invitation for 3:30 p.m. at my cousin's. Cooking out and then watching a football game. I called Massage Envy at 8:30 a.m. and got the recording that they opened at 10 a.m. and to please leave a message. So I did and I requested an earlier time.

10 a.m. came and went and no return phone call.

I called at 10:30 a.m. and spoke with a young woman who told met that their computer system was down and I would have to call back. Of course, she did NOT offer to call me back. I wonder if she ever checked the answering machine or voice mail?

I called again and was told by the same young woman that the system was back up and yes, I could move my appointment forward from 5 p.m. to 2:30 p.m.

Well, guess what. I again drive the 30 minutes from my home to Massage Envy Naples and when I check in, I find out that I do not have a 2:30 p.m. appointment. Thankfully, the young woman I spoke with was there and she was truthful and said that she remembered speaking with me and that she just knew she had changed the appointment. It "must not have taken in the system." So no appointment. I told her this was the second weekend in a row I had encountered problems with this Massage Envy. She just shrugged and said, "sorry."

That was it. So now I am out two hours of my time in travel time and I have not had a massage yet.

No offer for a complimentary massage to make up for their TWO mistakes. And guess what. I won't go back. I'll cancel my membership.

I am through with Massage Envy of Naples.

Gonzalo in South East, Florida said: I can clearly see none of you guys are getting the point here. The MARKET is changing. People are making less money, and want more goods and services. It’s been happening for years now, and it has happened to highly educated PHD’s who use to sell stocks in the 80 and 90’s, Doctors who spend 10-15 years of their lives and hundreds of thousands of dollars, and hardships, to find out they will no longer make the easy quarter million the old guys made, cause there are new guys, and more new guys who are willing to do the same for 120k a year. So don’t act like you’re the victims. The way I see ..blah blah blah

I would like to see some of those things that our owner is "paying" for. If we were given even the slightest bit of health benefits I would consider your point of view. You obvisouly haven't worked at a ME. Get some experience with the business then state your long, boring reply. Until then "expert" go talk about your own company.

Gonzalo in South East, Florida said: ME charges $39 of which the therapist get $15 + a Tip and they are giving you guys the opportunity to make an additional $5 if you did your job right and your client wants to keep coming in to see you...So a client can potentially represent $22-$25 x session and the owner of ME is getting $24. So basically you guys are almost making the same amount as the owner, without the risks involved in having to run a place...The owner pays rent, insurance, materials, health benefits,...etc etc etc...

First, you are wrong about the $5 dollars for the therapist about the client getting a membership.They pay much less for that.( btw, did you know that they give FREE massages for front desk staff, but give discount for the therapists! can you believe it? the people that are doing all the hard work just get a discount!!). Secondly,about the $24 dollars ME makes, you are just talking about the $39 rates. And when the client pays more than that? no-first clients with no membership pays more than $39.But the therapists still getting only $15. Third, are you trying to say that, because the "sacrificed" ME has to run a business and pay for a lot of expenses, WE HAVE TO ACCEPT THE RIDICULOUS PAY?? if it's too hard to pay a lot of expenses then INCREASE THE PRICES!! so you can pay all the expenses without crying, pay FAIRLY to the therapists and make more profits. Or what do you think the day spas, and resorts do then? they have much more of expenses but pay better their employees and therefore the customers ARE BETTER SERVED.Yes, I know, the hook of ME is exactly about the low price, so if it's not enough money to run a business, then change your "MCmassage" model and increase the prices or stop crying and blaming the people who are doing the hard work that makes your pockets get big. Try to give 6 massages in a row for getting just $120(w/tips) and then tell us how do you feel doing it everyday trying to make a living.

Emyl Maize in Naples, Florida said: As I was saying...

This weekend, I am feeling just fine. I called Massage Envy on Saturday to make an appointment on Sunday - again at 5 p.m.
Sunday morning, I receive a call and a dinner invitation for 3:30 p.m. at my cousin's. Cooking out and then watching a football game. I called Massage Envy at 8:30 a.m. and got the recording that they opened at 10 a.m. and to please leave a message. So I did and I requested an earlier time.

10 a.m. came and went and no return phone call.

I called at 10:30 a.m. and spoke with a young woman who told met that their computer system was down and I would have to call back. Of course, she did NOT offer to call me back. I wonder if she ever checked the answering machine or voice mail?

I called again and was told by the same young woman that the system was back up and yes, I could move my appointment forward from 5 p.m. to 2:30 p.m.

Well, guess what. I again drive the 30 minutes from my home to Massage Envy Naples and when I check in, I find out that I do not have a 2:30 p.m. appointment. Thankfully, the young woman I spoke with was there and she was truthful and said that she remembered speaking with me and that she just knew she had changed the appointment. It "must not have taken in the system." So no appointment. I told her this was the second weekend in a row I had encountered problems with this Massage Envy. She just shrugged and said, "sorry."

That was it. So now I am out two hours of my time in travel time and I have not had a massage yet.

No offer for a complimentary massage to make up for their TWO mistakes. And guess what. I won't go back. I'll cancel my membership.

I am through with Massage Envy of Naples.

Hey Emil!! your experience and review WOULD BE GREAT if you post it also at www.yelp.com , so other customers aware about going to that place!!

sorehands in Chicago, Illinois said: .And the lotion.....terrible. A cheap product to save on overhead again at the expense of the therapist. If a MT is going to do as many massages as they do at these places then the owner should be buying top grade products. Nothing but the best....if they care about their employees.
And the sheets? Way too big. Very difficult to make up a bed quickly. You use the same size sheet for the top and bottom PLUS a blanket. When the massage session begins and you turn the lights down, I spent m