Massage Envy is a horrible company

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Jeff in Denver, Colorado

37 months ago

Gray Neher in Castle Pines, Colorado said: Bad advice Dave. At my clinics if a client mistreats a therapist they are never scheduled with them again. If they do mistreat another therapist they are asked not to come back. Fact.

In our clinic we have a member who is sexually stalking one of our therapists. The therapist has reported this on numerous occasions and the desk continues to schedule the client with that therapist over and over again.

There are so many problems with this one envy. I always hope it's because they hire people who are young and have no idea about laws of any kind. I was fired yesterday because I wanted a break. I was forced to work 6 1/2 hours straight without any break or meal. This is a long standing problem and no one seems to care. A therapist is allergic to prosage and is forced to use it anyway. And the sad part is massage therapists are the kindest people I have ever met. we work hard and love helping and do a great job.

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Kim in Glendora, California

36 months ago

I used to work for the Massage Envy in Diamond Bar, Ca. Now, those same owners are opening a new location in West Covina. These owners, Ralph and Lee, are lying, greedy, and two of the most selfish people I've ever met. They refuse to hire an actual in-house HR representative. Instead, they have an unqualified person at the front desk handle the write-ups for all of the employees, neither owners, nor "management" understands the concept of conducting a proper investigation regarding any complaints or concerns. I was called in to the office and asked to sign a write-up for something I didnt do, I flatly refused to sign. Three months later, I was fired for "Too many incidents" and was handed my last paycheck and was told to leave the premises. These same owners are now appealing my unemployment benefits, stating that I "Quit" my job...Really?? I have so much paperwork sitting in from of me that proves i did NOT quit..they are trashy people attempting to save some money. Little do they know that I keep in contact with many employees from the Diamond Bar location who are now VERY aware of the type of people they WORK HARD for every single day!! They will lose in court and have lost the respect of their "TEAM DB" I hope it was all worth it to them!!

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KrissyK in Arlington, Texas

36 months ago

I guess I'm really lucky. I work at massage envy; I'm always booked (sometimes wishing someone would no show) average $32 an hr, make my own schedule, have ton of well tipping requests, like my boss, love my job. I worked for myself for
5 yrs. Paid $500 per month in Dallas rent for a room, $40 per gallon of lotion, a ton of money on business cards, advertising,

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KrissyK in Arlington, Texas

36 months ago

Spent a ton on laundry detergent, lots of time on laundry,& not to mention the stress of a recession when clients slow down big time & you can't afford your rent anymore. Doing taxes is easier & my life is generally easier since working for massage envy. If you don't like management or the owner just go work for another massage envy.

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reflexologist in Midlothian, Illinois

36 months ago

You have to look at it factually. I worked for myself for years. Yes you make more per hour when you're doing the sessions. Factor in time getting to and from your client's home; gas, setting up equipment, breaking down equipment, taking money, scheduling appointments, doing laundry. I worked for a fancy spa making good $$ as well. It was farther away from home, cost money to park, more money for gas, hours and hours of time. If you divide the hours you actually spent away from home, you are not making much money per hour.

At Massage Envy I use their room, electricity, laundry (yes we was a few hand towels and face cradles, everything else is done by a service,) music, and products. I just walk in and walk out. I picked my schedule. The environment is clean and pretty. I get great tips and most days I make more in tips then in actual pay per session from ME. I love the front desk staff. They're great at booking appointments, taking money, signing up members. They mix the aromatherapy products for the therapists and take care of all the paperwork pulling and filing patient charts. The therapists do the therapy.

Hit the streets yourself and see how much you make an hour (including your transportation time and costs.) I like ME.

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littlelucy in washburn, Ohio

33 months ago

look at salaries at glassdoor .com. Also you can leave a review of massage envy at glassdoor to help other therapists.

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vaner15 in Montgomery, Alabama

33 months ago

How often do massage envy employees get paid? is it bi weekly or every week?

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suzy1985 in Big Lake, Minnesota

26 months ago

I thought I loved working at massage envy until I have to get ankle reconstruction surgery and when I came back from healing they gave my lead position away and I couldn't get it back. That's not even the worst part. I was working there for 6 years and after they starting treating us like children I found my own place to practice from. I put my notice in aND the next day they call to tell me they would let me finish out my shifts. When I went in to get my stuff I was treated like I was fired. After 6 years I was treated like a piece of crap. I'm very sad I couldn't give my other MTS a proper goodbye or even have a final last day. I'm sad but will never and I repeat never work for an envy again. Calling corporate this week. Advise find a different franchise to work for or work for a chiropractor or yourself. #stillmad

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joy garcia in Chesapeake, Virginia

16 months ago

At first It was an amazing place so far I found in VA BEACH,VA to work so with ASST MGR,when the ASST MANAGERS found out you've been a top money maker,they tried to find some faults on you,believe me ,I've learned that this one ASST MGR have genetic clinical depression and was treated for that,HOW COULD THIS MASSAGE ENVY IN VA BEACH VA,COULD HAVE HIRED A MENTALLY INCAPACITATED ASST MGR TO RUN THEIR FACILITY,THEY ARE NOT A REHABILITATION CENTER,THEY ARE RELAXATION PLACES,NEVER COMPLAIN ABOUT THIS FOR 3 MONTHS WHILE WORKING,THIS ONE ASST MANAGER IS DEEPLY FOCUSSING ON ME HOW TO GET OUT OF THAT PLACE,ONE DAY I COMPLAINT ABOUT MY TIP BEING MISPLACED BY A NEW FRONT DESK CLERK,INSTEAD THIS ASST MGR RETALIATED ABOUT MY WATCH/PHONE,ZERO TOLERANCEON ELECTRONICS,EVEN THAT OWNER I TALKED TO HER ABOUT IT,THAT I DIDNT BRING IT INSIDE THE SESSION,INSTEAD OF FOCUSSING THE MISPLACED TIPS THAT OCCURRED SEVERAL TIMES, THEY FABRICATED COMPLAINTS ABOUT ME,HOW CAN YOU TRUST A BIPOLAR ASST MGR AND I WOULD SAY OWNERS THAT HAVE A GOOD OLE BOYS NETWORK,HOW CAN YOU TRUST A PERSON WITH MENTAL PROBLEM TO RUN YOUR HEALTHCARE PLACE,ITS NOT A REHAB FOR LUCRATIVES,THEY WRONGFULLY TERMINATED ME,SO NOW IM HEADED FOR LEGAL PURSUITS AGAINST THIS ASST MGR,FRANCHISEE,SHE MUST REMEMBER THIS IS NOT HER EDUCATIONAL BACKGROUND
NOT AN ICE CREAM CHAIN,NOT A MENTAL REHABILITATION FACILITY,BUT A RELAXATION SPA,,

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breakthemold in Clarksville, Indiana

9 months ago

superd316 said: That too, but I know we had plenty of meetings with management and regional management,and when we, the therapists, would voice ourselves,we were ignored and overlooked,and anyone who wasn't happy with the situation,could leave. They think of us as a assembly line,and if we werent happy,they'd fire us,and hire a replacement,like it was nothing.All my experieces with the company was bad, other than making friends with other therapist,but working for the company was horrible.

You don't work for the company, you work for that owner, or franchisee. There are hundreds of franchisees meaning hundreds of different policies, mindsets, behaviors, etc. Don't let bad apples ruin the good apples. The therapists at my clinic are very highly respected, almost spoiled, paid well, great benefits, and we do not tolerate any disrespect from a client. If a client was rude or inappropriate then an incident report should have been filed for restriction approval. If this wasn't done, your region's RD should have been called.

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BELLA in Champaign, Illinois

7 months ago

meditationguru in Minneapolis, Minnesota said: I have worked for ME for two years after working at other clinics. This company treats therapists like crap and the party is horrible. In other to make any money you have to work over 35 hours a week found massage with no time in between clients to take care of yourself. Management is a joke and the owners claim to care for the therapists but bottom line, they don't. It is about money, money, money. Other private clinics either have to reduce the cost of massage to compete with ME or close. Clients get ripped off and are basically led to when trying to sign up for memberships. I wasn't too start my own business but their non compete is ridiculous. I do have a faithful clientele base but as good therapists leave the clients cancel their membership. Their career ads are bogus as there is no way in hell you can make the claimed $30,000-40,000 per year without burning out and running the risk of injury, which had more happened to me. Therapists need to unite and either force ME to change their practices or just close. ME sucks!!!

How ridiculous is this non-compete clause, telling me I can't work within 5 miles??? Good luck with that ME, because that is NOT MY SIGNATURE. ;)

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cherylleisten in Clearwater, Florida

6 months ago

SuperDave316 said: For anyone looking for a job with Massage Envy, think again! I am speaking from experience, they promise hourly plus commission, but you never get hourly. $15 an hour is an outrage and an insult to any M.therapist in the field, and they have no respect for their therapists. You'll deal with repeat customers who will harass you,be rude, perverted, and M. Envy will welcome them back with open arms. Trust me, if you thought about working for them ,go somewheres else, it is not worth it.

You are so totally right. I worked for one in Palm Harbor, Florida. The manager is a complete liar, and the customers are entitled and obnoxious. And yeah, $15 an hour even in Florida is a joke. AND that's only if you get a client on your table otherwise you don't get paid anything.

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cherylleisten in Clearwater, Florida

6 months ago

superd316 said: That too, but I know we had plenty of meetings with management and regional management,and when we, the therapists, would voice ourselves,we were ignored and overlooked,and anyone who wasn't happy with the situation,could leave. They think of us as a assembly line,and if we werent happy,they'd fire us,and hire a replacement,like it was nothing.All my experieces with the company was bad, other than making friends with other therapist,but working for the company was horrible.

What you described is totally how it is. They treat you like garbage. And most of the therapist they keep on are horrible anyways. The only reason they will keep you is if you kiss total butt.

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cherylleisten in Clearwater, Florida

6 months ago

grayneher in Castle Pines, Colorado said: As an employer you should know that we have a legal responsibilty to maintain confidentiality as it pertains to personnel matters (mostly for the sake of the employee). What I can say is that our clinics currently employ 45 therapists and we have terminated only 2 in the last year.

YOu are so full of garbage it comes out your ears. You are nothing but a selfish, greedy person who cares about no one and does nothing for anyone ever. Not even your own family, most likely. If the universe has anything to do with it, hopefully, you'll get hit by a train. You think you can step all over people to get where you want? You better think again.

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Jeff in Rochester, New York

2 months ago

I worked at massage Envy for two days. In that time, I was approached by multiple members of the staff warnining me about their business practices. Being new to massage at the time, I decided to get out before I became to accustomed to the atmosphere. A year later I found out that the owner of all the franchises in Rochester was slandering me by name to other therapists who had used me as a reference when applying. I now have my own successful practice and I could not be happier that I made the decision to leave when I did. I don't need that level of immaturity, negativity and all around bad business practice in my life.

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MysteryLMT in St Louis, Missouri

1 month ago

superd316 said: That too, but I know we had plenty of meetings with management and regional management,and when we, the therapists, would voice ourselves,we were ignored and overlooked,and anyone who wasn't happy with the situation,could leave. They think of us as a assembly line,and if we werent happy,they'd fire us,and hire a replacement,like it was nothing.All my experieces with the company was bad, other than making friends with other therapist,but working for the company was horrible.

That's one thing I can't understand about Envy. The therapists are keeping clients coming back, but yet are never involved with any decisions. It's so backwards.

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Alexandria in California

1 month ago

grayneher in Castle Pines, Colorado said: Bad advice Dave. At my clinics if a client mistreats a therapist they are never scheduled with them again. If they do mistreat another therapist they are asked not to come back. Fact.

Honestly I've been harassed and grabbed by 2 different male clients during the massage session. And when I reported it, all massage envy did was rescheduled all of their appointments with other therapists and make a note in their file to not book with me. One client was actually ban from the office but that was just because he was extremely intitled and rude. Nothing else... do I think that's right Ummmm NO NO NO.
I since left that place and let all the other therapist know about the situation everyone needs to be held accountable and responsible. I pray nothing ever happens to one of my amazing therapist friends, we strive to heal and people just take and take.

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