I worked for Mutual of Omaha for 27 yrs, over 20 yrs in the Individual Claims Dept. In all that time I have seen and been through a lot of changes.
When I first started working for Mutual, there were over 5,000 employees in Omaha alone. Over time this number grew smaller and smaller. The one thing I noticed is that loyalty means nothing to Mutual. When they needed to "downsize" and cut cost, they get rid of the "older" workers who make too much money.
In the Claims Dept, they made it harder for people to make production. They raised it too high time and time again while demanding near perfect zero error ratio. They put you on verbal and then written warnings to set you up to be "legally" terminated. For the people they want to keep, they overlook "things", errors or production.
When they have gotten "rid" of you, they hire new people and pay them a much lower salary. However, the people they hired are usually younger people, not dedicated to the Company and post out to other jobs in the Company or leave Mutual when they realize that the amount of work in greater and harder than the salary is worth.
Two days after I was "terminated", the Individual Production standard was "lowered" to the Group Dept standard.....to keep in part with that dept. I missed my production by less than 2%, if I remembered correctly. It should be noted that after I was "let go", the next day two other employees in my dept who had been with Mutual longer than I had, about 28 and 29 yrs, put in their two weeks notices. They did not want to be "fired" as I was. They were being "haressed" as I was about their Production and error ratios. So, they left.
When I contacted my State Unemployement Dept the same day I was "let go" and told the women with Company I was with, she stated "What is going on at Mutual? You are the eighth person to call this morning!!" It was 9:30 AM that morning.
Mutual has "some" departments that are good to work in, but steer clear of Individual Claim