Customer 1st??? I wonder

Get new comments by email
You can cancel email alerts at anytime.
Comments (3)

K1107 A in Michigan

85 months ago

I worked for NC and while their customer commitment looks good on paper, their main goal is get the customer to “buy” all the products offered regardless if the product fits the customer need. What happened to “doing what’s right for the customer” instead of doing what’s best for the shareholder.

- Was this comment helpful? Yes / No Reply - Report abuse

anon in Chicago, Illinois

78 months ago

All banks are looking to sell products/services and bankers get paid based on selling certain products/services. Don't work at a bank unless you are comfortable with sales goals. Customers - stand up for what you want - it may not get offered to you if it is not profitable - ex. good CD rates

- Was this comment helpful? Yes / No Reply - Report abuse

PhoenixWinter in Glendale Heights, Illinois

63 months ago

Selling is not the problem with National City, it is that their managers are willing to do things a bit underhandedly to make sure they get their goals, including forcing credit cards onto customers (so much that they apply for them without the customer's permission), opening a savings account with your checking account, whether you want one or not, and lying to the customer at account opening to get them to open that account. Yes, all banks want you to sell, but there is no reason to lie to the customer, or withhold information, to make sure those numbers are there.

- Was this comment helpful? Yes / No Reply - Report abuse

» Sign in or create an account to comment on this topic.