I had applied for a Contact Center Consultant position with this company and was contacted by a recruiter a few days later to conduct an initial phone screen with the hiring manager. The conversation seemed to be positive and I was even invited to him (hiring manager) for lunch since we lived within the same city. During lunch I was informed that as part of the interviewing process I would need to prepare a 20-minute Power Point presentation for the group of interviewers during my face-to-face interview, which would be scheduled for one day the following week.
The subsequent week I was flown to their office in Cambridge, MA where I spent most of the day interviewing with several folks on their staff (approx. 5) and conducted a presentation at the end of my interview day. The office seemed to be disorganized and even the person I was supposed to meet with initially reported to work late on this day.
At the conclusion of my interview I was informed that I would receive feedback within a few days. Of course, I was the one who had to follow-up with them after one week. Their response was in the form of an email and stated “thank you for coming in and interviewing with the team last week for the Contact Center Consultant opportunity at Pega Systems. While the team was impressed with your consulting and Contact Center management skills, they did not believe you had enough sales skills for the job”. Imagine, turn down a completely qualified applicant because they are not a “salesperson”.
Bottom line, Pega Systems needs to advertise for what they are really looking for upfront instead of wasting people’s time. Upon reflection, I do not view this as a “missed” opportunity but it would have definitely been a recipe for misery.