That is just awful and if it is the case is not acceptable at PetSmart! However, things like this do require some investigation. Your first course of action would be to ask your store manager to set aside some time to talk with you in the office. Voice your concerns and what you have seen. If that doesn't do it for you or you are uncomfortable then you can talk to the DM. On the poster in your break room you should have the name of an HR person that is directly below that of the DM. You can call this person as well and generally get better results than calling caresmart directly. You can also ask that they keep it anonymous. Here is the thing... Following chain of command is a big deal, but you also need to do what is right for the pets. Sometimes, however, things are being dealt with but associates can not know all of the details for privacy reasons. Reach out and let your store manager, DM &/or HR person know and it will be investigated thoroughly. P&P is always importiant to follow, especially when dealing with live animals. I never want to have to make the call that we have injured or mistreated someones pet...and i am sure your managers feel the same way.