At our store, we do not have a PetsHotel, however I do know a little info on the job. I'm not at all trying to discourage you from the position, but just wanted to let you know the facts. Working in the PetsHotel is the highest turnover area for PetSmart due to the stresses of the job. Also, apparently they take things very seriously, if you do something wrong, especially that deals with the health or wellbeing of an animal, you are done. My store manager said they don't play around with the workers of the PetsHotel. And for this reason a lot of people either leave or are transferred or even terminated after a few months on average.