What's the company culture at QualxServ?

I hear you there. My area was more rural than urban. You served for 10 years? So did I. I did not do what you did, but I had experience with computers. I also hold 2 degrees. I think we are at a disadvantage. I consider myself lucky to be doing what I do now post-Q. I feel for you on the other side of the state. As I was told, just keep trying and it will come. It didn't come to me yet, but I am VERY close now.

Dennis,

It's a lesson learned, on my part. And I hope that others who lead into this type of position take from it a sense that they should not settle with this as a permanent career. It's one of those "someone has to do it" type of jobs.

And, yep, a decade and still going. I re-entered earlier this year. Ten years enlisted, pursuing an office. My take on anything in life is that every move you do should be a move aiding to forward progress. I'll be the best "whatever". Except for a k*ss @ss :-).

I've spoken with others in my area and the latest ROS that is 'supervising' this area... nobody thinks they are doing even a half way decent job. They won't answer their phones, won't answer emails, won't try to help you out in any way. You have about as much chance of getting a hold of them as you do calling the white house and the president answering the phone. Then to add insult to injury, I looked at the call queue for last weeks closed calls in the area, and 3 of us had 10 or under, while the other person who they keep playing favorites with closed out 23 calls. I can not wait until I find a better job, and hopefully a career.

Does anyone else remember their recruiter calling them for the job? How they said "we have to cut you off at 30 calls per week", like we're actually going to get that many unless we kiss a lot of ass at that company, and if dell will even send the volume out to begin with. If you could manage 30 calls a week, this job would be decent. More than likely though you'll get about 0-2 per day which just doesn't pay to work for them after you figure miles/gas/wear&tear/time/etc. I just let the calls build up until it's worth going out. I'm sick of putting 50+ miles on my car for a lousy 32.00 per day.

After reading many of the comments posted here from former Tech's I have to say that I have nothing to complain about. For my background I was paid $30.00 per call, and was barely reimbursed for gas or mileage (mostly to claim it at the end of the year). I was not a sub contractor, and was a direct employee for the company. My area consisted of driving 55 miles to pick up parts and more than likely averaged of 150 miles a day. I averaged around 18 calls a week and have to say, that if you have a car that gets great mileage like myself, you shouldn't have a problem paying for yourself. Keep in mind any personal affects you use for the job can be a write off at the end of the year (please consult your personal accountant or firm to verify.) My area was well maintained and have little complaints about the DTS's or the ROS's, they rarely called me, unless there was an issue, and most of my questions went un-answered. Some tips, to future techs; always send an e-mail and then leave a voicemail (this leaves a paper trail), if your DTS or ROS will not respond to your calls or e-mails then you may want to consider calling HR, or forget to update a call to get their attention.

My only complaint is not with QualxServ, but will DELL themselves. If the parts fail on install or were never the actual issue, good luck calling in for "support." It is moreless a training in broken english and easy frustration. Most of the calls made to tech support were very frustrating and lasted way over 20 mins for simple part or software support. I often felt sorry for the customer when they tell you that they spent 2-4 hours on the phone because the tech asked them to take the machine apart, and they were confused as to why a tech was never SENT to the house. I do believe that Dell has the best support, but when the customer is frustrated it is often taken out directly on the "In House" tech who is contracted out to QualxServ.

Dennis Mowrey in Pittsburgh, Pennsylvania said: I say BEWARE of them too. I am an EX-employee of them. they don't care about the TECHS, like myself. They lied to me about becoming full time. I was with them for 2 years and got terminated TODAY for questionable reasons. If anyone is considering going to work for them. Don't!! They are not all they are not cracked up to be. They rip us off with the salary we get. They get $123 a call from dell alone. With us getting only $32, before taxes, that is a rip-off!!

I am sorry to hear about your experiences with Qualxserv. I really hope it was isolated to a couple people you worked for or with.
Most large companies make business decisions to benefit the company most. If they made decisions to benefit the employee most then they would be out of business. The key is to find the happy medium to make money and retain employees. If replacing an employee was too expensive and too difficult or would cause to much business interruption then the company would cater more to the employee. But with Qualxservs business model for QSPs, there is not a large cost to replace them, nor too large of an impact doing so.
Maybe someone lied to you about the $123 per call. I am sure it is $65 per call that Dell is paying Qualxserv for next business day pc and laptop calls. From what I understand it used to be alot more but Dell squeezes Qualxserv just like Qualxserv is squeezing the QSP.
Besides, it does not matter what Qualxserv is getting. It matters what you agreed to get paid when hired and what conditions you agreed to when you got hired. Things do change in any company and if you can't change those things then quietly look for another job and move on to better things.

I am a full time tech, I would never consider pay per call. Just too unpredictable.

take care
Rob

John Cox in chelmsford, Massachusetts said: Qualxserv: I have been working for Qualxserv for a number of years and they have variable rates for the part time employees they hire. Certifications are required to be certified on the products you will work on. That is a requirement of the OEM not Qualxserv, so Qualxserv must demand you are certified on the there OEM customers products. If you are expecting high pay for swapping a part you must be kidding. The way the industry is, we should be lucky they are not all "Customer replaceable parts." I have never had an issue with qualxserv and they are fair. Most of the people on here are ex-disgruntiled employees that don't know how to effectively manage there calls.

Hey John, I agree with everything you said. I too have been with Qualxserv for several years. I just do my job and they leave me alone.

Word of advice to potential qualxserv employees. Understand what you are agreeing to before taking the job. If you don't agree to the mileage reimbursement or per call pay then don't take the job. Be warying of anyone promising so many calls per day or week. That is very difficult to predict. If they said 10 to 30 calls per week then ask you self if you can live with the low number and expect that.

First of all, how can you feel sorry? You are a full timer. I was promised that within months of my hiring. Obivously, I never saw it.

Benefit the company with their decisions? BS!! I was one of their BEST ones. I went out of my way and then some for everyone I was in contact with on the road in the company. People thought pretty high of me, but when I tried to let Qualxserv know that, they didn't want to hear that. They focused on customers who had gripes with DELL and not me. They should be out of business. They lied to me and several others in my area. That is why my area has a higher turnover. They never liked it when we asked simple questions about what was going on when the competition, yes COMPETITION, was taking away calls from us. They always dodged the questions.

The number I got was from in these forums. I trust the source for that. I think it does matter how much Qualxserv is making. If they are not providing their employees proper compensation, which included mileage, which WE DID NOT GET, then we should get as much as they can get out of Dell.

What conditions? I was lied to about everything. I took the job under the impression of 30-35 calls a week, full-time within 6 months, etc. None of that happened!

"I am a full time tech, I would never consider pay per call. Just too unpredictable."

What does a full time tech make? You probably have a company car also. WE DIDN'T! WE were tearing up our cars for absolutely little pay, like you can make at McDonald's!! If I had the choice, I would prefer to be the full-time tech, but that offer was never afforded to me at all.

Like I have said in my other posts, I am SO GLAD I am not with them anymore. I AM NOT THANKFUL AT ALL TO THEM! If they would have taken better care of me, then that would be a different story.

Anymore thinking of working for them, DON'T!! There are other companies out there that pay better than these guys do. It's call THE COMPETITION.

Dennis Mowrey in Pittsburgh, Pennsylvania said: First of all, how can you feel sorry? You are a full timer. I was promised that within months of my hiring. Obivously, I never saw it.

Just because I am a full timer does not mean I can't see how bad you were treated. When the CSO division was created I dealt with the DTS and ROS's a little and I also seen first hand how they treated the techs. It was a very stressful undertaking and a very tough job for them.

When I applied for the job with Qualxserv (at the time Wang Global) I was willing to move anywhere in the US for the job. I am sure I could have taken part time in the area I lived but I was just 2 weeks out of college, in my early 30's and was not about to waste my diploma. I was lucky I was given the job in Myrtle Beach South Carolina. After 2 years I transferred back home. It worked out for me, I was willing to move anywhere.

For the last 5 years in my service city we have had no turnover with fulltime techs. Although in the next 3 years we will have 3 guys out of 4 retire in Tulsa Ok.

Qualxserv advertises for fulltime techs starting at $15 an hour the last I checked. I have heard pay is also dependent on the area the job is in.

I do make more then that after 7 years.

I read that you questioned them about something and got fired. Just like that, or was there some arguing back and forth. In my experiences, Qualxserv very rarely fires someone. I had some lousy QSP's in my area and they were not fired.

take care
Rob

To answer your questions, I never see full-time jobs advertised here.

Yes, it was just like that! I saw 3 people leave suddenly in my area. Our QSP was an a******. Former Marine that took his Marine mentality with him.

OK. I am gonna test you. I wanna see how much you do care. This situation is true. One morning, I was out doing an early run for someone, when I was on my back to my next one, I was halted in a construction zone. There were alot of big coal trucks in this area also. All of a sudden, this one truck started backing up over the hood of my car and almost didn't stop. I was in a range of no cell phone coverage. so, I couldn't call in and tell them what happened. I spent almost 2 hours waiting for help even though I was in a construction zone. The driver wanted to leave the accident, but I would not let him by putting my body in front of him. After this was all said and done, I made it to my next appointment, all frazzled and was in no condition to be doing any more work. To make matters worse, the call center started calling me up with inquiries on my status because people were antsy. Even my QSP decided to call also. When I tried to explain all of this to them all, did I get any sympathy or "are you OKs?" or nothing! It took my customer at that time to tell them all to leave me alone and such. They did somewhat but I still got nothing due to my accident and situation. All they cared about that day was the people who were calling in wondering where I was.

Now my question to you is, what would you have done? Let's see how much you care. If you want another good situation or 2, I can give you them and they pretty much have the same results. No caring whatsoever about my personal safety at those given times.

Now let's see how good they are.

Wow,... ok so there's a lot to comment on; where to start?

Dennis, I'm a former active-duty Marine (Sergeant - 8 years active). I subscribe to the Marine mentality which is Honor, Courage and Commitment in everything I do and everyone I interact with; and I know you and I don't have any issues. So, because one of us former Marines goes psycho-anal, don't accept and pass-off this action as being one of a typical Marine. The term Jarhead referred to a hat... and not the noggin.

Rob, I believe you are extremely confused with the notion that every employment option from QualxServ is available everywhere you have been. That isn't the truth. And perhaps they don't fire someone at will, but hiring more techs for an area and passing off the dispatched work to them while starving the problem child with no work may not be a firing, but it might as well be...

Folks, I was promised (mind the word "promised") an average of 2-3 calls per day. I was given a map of my area (mappoint) which had a peculiar number next to my ID. It was .71. Now that I have had a 15-call month, I can honestly surmise that the number on the map is the true call average for my area; which I understand is the void between metropolitan areas. I have begged to be moved or cross-assigned to another area. I don't care at this point where in PA.

I get silence.

I will be moving on... just hoping it's not a move to Florida that takes care of the problem.

Don't defend this company; you can't and you shouldn't. That's their job. And, if you're making 15 bucks or near it to be a full-time technician, you are hurting your future employment elsewhere by undercutting your worth (of course, I am making a leap of faith in assuming you are worth what an average computer hardware technician is worth). If you aren't, then spend this time increasing your worth by learning. Count your blessings if you are worth nothing and being paid steady. You are not earning the money.

Yep,
Sorry to make that general assumption. The guy I am talking about is a true jarhead, gung-ho, etc. Marine. I didn't mean to make the blanket statement.

I wonder what you mean by those numbers? I remember seeing something strange in my area map.

As for me, I have moved on. I may be working as a temp at the moment, but i don't drive to work and am saving alot of $$$ in the process. I am still marketing myself, but not to another tech job like this one unless they give the company car.

As for Rob, let him be the way he is. He will never understand what we went through because he never had to go through it. If it is so good, why is there this forum with all these things being expressed?

Makes you wonder doesn't it?

Good luck in Florida.

Dennis,

.71 on my map is the number of calls per day; I am assuming.

No need to apologize, there are some of us Marines that cause the image/stigma that most people have. We found out, one time, that a Marine in our unit was abusing his wife, kids and the dog. The same individual always had a polished shine, creased uniforms... the works so as far as the Corps was concerned, he was a stellar Marine. And, without proof of the abuse, we couldn't legally do anything; key word is legally. Now, I don't believe in hazing... but... an attitude correction was in order. And, it was carried out in the same way he hid his abuse from the world.

No, I'm not angry about being generalized, just want people to be aware that it's come down to the normal 10 percent, just like any population. There will always be a bell curve with the majority of people in the middle... ten percent above and ten percent below.

To keep the reply valid to the forum topic. I believe that some will find QXS to be their saving grace because they don't fit anywhere else. But this lack of fit should not last beyond the normal time it takes to learn, certify and become marketable. If one becomes complacent and stays with this company they will either find they are on a sinking ship or they will find that their own reputation will be tarnished by lengthy association with QXS; thus, even though they want to jump clear of this Titanic, there will be no rescue boat for them to cling hold to...

There's three qualifications I look for in a permanent position. First, it has to offer a career track. Second, it has to have investment in the employee (401K, pension, training). Lastly, there has to be a base term of employment; either a promised amount of hours for the hourly worker, or a base salary for the exempt employee. According to these caveats, QXS meets zero items. Ergo, I move on. I'm not going to Florida. But it is another state... and not PA.

Yeah I do wonder...

You know what. I work for QXS, and I LOVE it. Seriously. I'm an FSR for QXS and i'm more than happy with my job. The benefits are AWESOME! You have to have a serious education and background to get hired on as a full-time, salary paid, Field Service Rep. That's right, I said SALARY. If the position you apply for is part-time, then you get paid by call. If you the position if full-time, then you get paid salary. Just make sure that you find that one little part out when you take an interview from QXS. The company benefits are some of the best in the industry. I'm so happy with my benefits, that I could care less if they gave me a raise or not. And they treat me very, very well. Anything I need or want, and it's just a phone call away.
There's two sides to every story, and you need to listen to them both.

Beavis71cox,

Rethink your submission. "You have to have a serious education and background to get hired on as a full-time...". You can stop there. The argument is not about education or lack therof as being the cause of any of our woes with QXS. What you've said is a testament to what you lack; which is the ability to analyze and assess based on the information provided, from all sources; then make a qualified statement based on what's there.

Per call technical work is provided in areas where the demographics does not warrant full-time work. We per call technicians (this is where I assume or give the benefit of the doubt to most of the members of this thread) are not per call technicians because of the lack of education or experience. Most of us work in areas where QXS does not offer salaried positions. Ergo, the bubbly attitude about the world being great in QXS'ville belongs somewhere else, unless it's valid here; which it isn't.

There's a few here who have multiple degrees and decades of experience in the field. Sure, shame on us who did not get the per-call statement in writing..., but then how the heck are they going to get a technician to work a four-call a week area. Truth is, when it's not economically viable for a technician to drive all over the place, they should not provide field service. It should be treated the same as they treat customers in danger areas; drop off location.

Funny thing about writing... there's no need for repetition. Yes, I said no need for REPETITION.

Ah yes! We have another lucky one! A full timer who sings the praises of how wonderful they are! Hey Beavis! It must be nice. As Yep states, some of us didn't have the opportunities as you were afforded. So what if they treat you like royalty! They treat us like SH**! You can bust your A$$ for them and get NOTHING from them in the process! I have been listening to both sides and it seems the other side doesn't listen to OURS. The full timers are so happy that they don't know what it is like to struggle. If I was offered full time, I would be happy too, but I wouldn't BRAG about it. I would be feeling for those who do the same thing but only part time. HOW'S THAT FOR AN ATTITUDE, BEAVIS? I know what some of the benfits were, Cadillac company cars, keys to the exec wash room, steak and lobster dinners, etc! The part timers benefits??: No comp for mileage; paying high prices for gas and insurance; pay overages for your PERSONAL cell phones; BS from your ROS's who think you don't work hard enough for them because you should have been at your jobs 1 hour from yesterday for these customers who don't care if you were sick, had a death in the family, have care trouble, etc.
It would be a shame if all of us part timers got together for a class action lawsuit against your WONDERFUL company and take them for everything they were worth because of all of the lies that were told to them. THINK ABOUT THAT WHEN YOU DECIDE TO BRAG NEXT TIME. A full timer can go away too at any given notice. Nobody is safe!

I guess what I'm tired of when I hear the world-is-great speeches from those in beavis71cox's situation is the feeling that those in large populations are self-centric. They lack peripheral vision and often treat these voids between large populations as voids. My suggestion to beavis71cox or anyone that I clump into this category is to get in a car (ask your parents for the keys if you need to); point it away from the center of the city you live in and go for a road trip. Open your eyes, and look at the country we live in; there's more to it than the corner shop where you get your bagel and latte before traveling the fifteen mile area in the city, or if you're assigned to a corporate building, the few floors you have to travel. I've been in areas like this. There's good and bad.

Being remote doesn't give any employer the right to forget you exist. There's money to be made here, but apparently not by them. I'm not as angry as Dennis... although I see where it would originate from; but, listen to him and others who've dealt with QXS for extended periods of time. Raise your concerns with your superiors and cover your own rear. Remember that there's at-will employment states, so make sure if you're in one of them, have that contract examined by a lawyer. Find out what's in it that protects you, and what protects them. If you have no contract, then in these types of states employers need no reason for termination. It could be the bottom-line or another senior field tech that needs more work... the list goes on. Just be careful.

Thank you for the back up, Yep. Which states are the states you speak of. I was wise to get my papers sent to me after I was canned and I still have them. If our state is one of them, then I could have something against them.

PA is at-will; pretty much means they can fire or "lay off" any worker for any reason with no warning. Refer to en.wikipedia.org/wiki/At-will. It's a wiki on at-will, implied-contract and implied-in-law contract employment. I am sure that in PA, we're all screwed, but take a look at it and use a free consultation with a lawyer to see what applies. I sought a lawyer for a he-said-she-said lay off which happened to me and found that it wouldn't matter on the outcome of a legal proceeding. Hope it helps.

Thank you Yep. I really am not concerned at this point unless others are willing to pursue also. I will jin the fight when needed. I need to concentrate my future right now and not worry about my past.

Keep going forward. The only thing QXS can be accused of is having a flawless system. They hold the contracts. The workers do most of the overhead. They're worth something, but can anyone honestly say that it's a place to serve their twenty?

Really, please, quit the crying. Nobody is forcing you to work for QXS. If you don't like it, then move on. And don't talk to me about struggling. I've struggled, and it's about time i've received my dues. I've been down on the bottom plenty, and worked my way up. So I KNOW the bottom.
Nobodys forcing you, MOVE ON or QUIT CRYING!

Believe it or not, that's what I've been saying. Again, you lack the ability to assess what's being said. You also lack the ability to recognize the difference between criticism and whining.

What I have said above is a criticism. What you are doing is whining about whining. Which is counter-productive. The "I've paid my dues" attitude is a self-centric statement. It's the same as saying "I don't care if NIKE is beating young children overseas for pennies a month in work, they treat me well over here in the states". Look beyond your nose. And I doubt you know the bottom. None of us here do. And if you are considering where you are as a direction up... then that's great. Ignorance is bliss, I suppose.

But so you know... or until my fingers hurt typing, I agree with you. If you don't like QXS, move on. Same thing goes for this forum; for example. If you cannot recognize what is being said, then putting forth your comments which are based on error in perception, do no one any good service. It does, however, show your vastly superior education and skills.

The previous sentence is a sarcasm. There are a few metaphors in the body as well. Go away. There is nothing you have to put forth in this thread of conversation, or nothing that has been valid so far. The fact or supposed fact that you have some way of relating to the rest of us is a farce. And trying to find a relation to bolster your validity or trustworthyness is a waste of your time.

WOW, are you ever way off. It is you sir, who are counter-productive. Forums where made for discussion, AND, the portal for the voice of opinion. What I have given, is completely my opinion. Whether its good or bad is irrelevant.
Yet each time, you persist to try to analyze my thinking, my life, where i've been, where i'm going to, and honestly. NONE OF IT MATTERS! We all live, we all die, and in between, we have a$$holes like my self, who are self-centered and care nothing for others still struggling, as long as my selfishishness gets whatever it wants. You think you can analyze my comments and come to some kind of peace in your own mind to resolve your own lack of self-worth.
You are right on one point. I AM WHINING about YOUR WHINING. But if you wouldn't WHINE in the first place, then you would give me absolutely nothing to WHINE about.
But see, now, you are WHINING about my comments, and how I must not not have the AMERICAN RIGHT to be counter-productive.
Yes, I read your comments, but I choose not to analyze your sentences, and just take them for FACE-VALUE.
Once again, I must say that I LOVE QXS! It's a petty, grinding, worthless job, but I still LOVE the fact that I have a job. People who whine about the jobs they have are completely unappreciative.
And if I may WHINE some more, all those who just THREATEN to sue, know that they will never win. Because if they could win, they would just sue in the first place without threatening. Idle threats are also COUNTER-PRODUCTIVE.
Try suing QXS. The owners would win, they have plenty in the arsenal.
That's why QXS is here to stay.

Don't try to blow things out of proportion or get in a ruffle about the whole thing. What the heck could someone sue for anyways? I would dissuade anyone who even had a thought of doing so; the part-timers had no guarantee or contract. It would be unwise of any corporation to put themselves in that position. I waiger that QXS is like any company out there. They cannot strengthen their bottom line by putting themselves in a position of contractual agreements.

My self-worth is my own to deal with. So far, I am happy. Some days are better than others. Some are worse.

I know that the thread is getting lengthy but nowhere in this mess did I mention the word SUE or legal action. There's no need to mention the futility of suing. You've pitted the owners against the employee, and rightly so; because that is the overall stance that even you think exists. You don't love QXS, you love stable employment; but I didn't take the words out of your mouth, you wrote them. You wouldn't call it griding and worthless if you favored the position you are in.

And, even though the business plan doesn't have an end date, nothing is permanent. I would love to have a full-time job to unappreciate. Being gainfully employed would be great. I don't blame QXS, nor would I attempt to go against "the man" as you so eloquently allude to.

Thanks for being completely American. The thread topic is so broad, you actually might carry some validity here after all. I would add, though, my assault on your comments earlier are not on your personal being or beliefs. I am sure that if I said the sky was blue.. you'd say, "nope the water's blue" .. and we'd both be right about the world. Now you've come back, not on the content but on me. You did not read the content, especially what I did or did not say, and now you are arguing on tangents.

I have time to debate... just find something I really did say and I'll debate that. I cannot debate for others.

Yep,
Things have taken a change for the worse. Now they FINALLY DECIDED I WAS INELIGIBLE FOR THE UC Benefits, I filed way back in August and never heard a word until NOW. They are threatening to take them away from me. Now they have a fight on their hands!!!

Hi all, been watching all your posts and am more convinced than ever that not going to work for QUX was the right decision. I'm sorry Beavis, but your post was completely egocentric, and almost sounds like you're a plant or shill for the Corp--or at least very inexperienced in the world of business. Remember was goes around comes around, and with QUX, as with most corps, the bottom line is all that matters. If at any time they deem that your job can done more cheaply another way, you'll be gone in a millisecond. And I've seen others like you that tell people to quit whining, whine the loudest of all when the hammer slams down, as it must. Again, my advice for you break-fix techs is to get out before you're forced to, either by totally trashing your automobile, or by being marginalized by QUX policies or just plain forced out. Relocate or go into another field if that is an option. Best of luck to all here. And Beavis, enjoy it while it lasts, but remember that it is unlikely to.

We're not worthy!! Thank you Chess. They will go down!

Dennis,

Sorry to hear about your situation taking a dive. When I get back to the house and wind down , I'll have more time to talk.

Chess... depends on the situation. They're all different. But if you can manage without it, then you have something going for you.

You keep saying that I'm the one missing "the point" and "not reading the thread", however, I remiss. It is you who does not read sir.
The first post that started the thread, was from someone who asked what the company culture was like at QXS. Some people replied with what it was like, while others bashed the company. This is fine. This is their opinion.
I replied with exactly what it was like on the Full-time FSR side of QXS. All of a sudden, I get bashed. People who hate QXS can't stand it when there are people out there, like me, who actually stick up for a company. One person even called me a possible "shill" and/or "plant". So there must be no way in hell that there could possibly be somebody out in the world who actually loves their job and the company they work for?
Give me a break. I'm not a "shill" or a "plant". I come from a crappy little backwater city that pays menial wages for impossible work. I've slaved over half my life, and never complained. Now, I finally get a "real" job, with "real" pay, and "real" benefits, and I love it. I kiss the ground QXS is on because they took a chance on me, hired me, and treat me real, real good. Before I got hired, I was just another number on this earth to them. They didn't know if I was reliable, trustworthy, knowledgeable or anything else. Yet like other companies, they interviewed me and took a chance.
Once again, I will state exactly what it is like on the Fulltime FSR side of QXS for those wanting to work here. I work 24x7 (8-5 mon-fri, with the rest of the time on call), 360 days of the year. The company pays me salary, gave me a phone, laptop, van, and pay pretty much ALL of my benefits. My managers and tech support treat me with respect, and are very helpful, and there when I need them.
I'm sorry that there is a very small handful that don't appreciate having a job. There's an illegal immigrant that comes from an extremely poor country who is just dying to have your job for a lot less

And lastly, I didn't put ANYONE down. I never said that techs on the part-time side were uneducated, I just stated that in order to get hired full-time FSR by QXS, you have to be well educated. This is a truth.
So, in fact, I do read the thread, and reply accordingly. If you think I'm full of it, then just ask the other 2,000 Full-time salaried techs that work for QXS. They'll tell you the same thing I have.
You are right on a couple points though. I am an egocentric S.O.B. But I have an American right to be. I'll be the first one to tell you that I'm a pompous, impossible, an@l retentive jerk.

But at least I am honest with what I say.

Just how WELL EDUCATED must one be to be a full time person for this corporation? How much A$$ do you have to kiss? Of course they are going to treat you with respect. Look at all of the stuff they provide for doing your job? Do you think they are going to treat you like crap? You would be leaving in a heartbeat.
Why not ask the other 2000 full time salaried techs the same questions then? How about those who really wanted to be a full time tech? I did whatever I could and I got nothing from them. If they needed me to take something, I would. Being ex-military, I know how to work my a$$ off to get the job done. Don't go telling me otherwise.
If they really wanted me to be full time, then they should not have lied to me in the first place. Their recruiters are the beginning of all the lies!
I will say one other thing too. They must be pretty desperate for techs in my area. I see these same ads for what I did for a very long time now. I hope they really suffer for part-time techs. I remember them saying if they can't keep their numbers up, Dell takes their business elsewhere. If they lose those jobs, maybe that will wake them up.
By the way, do full time techs have to worry about quotas and %s?? I bet they are not judged under the same microscope that the part time techs are.
I would have to agree. you are a very big SOB, egocentric and so on. I am an American too, but I don't need to act like you do to get where I need to go. Consider yourself lucky I guess. I guess you are what they call a "yes man."
As they have been saying in here, it is only a matter of time before their past catches up with them for all their lies to part time techs. I will thank them on one thing. I got free training from them for certifications. I plan on keeping them too! That is the only GOOD thing I received from them.

There aren't 2,000 full-time salaried technicians working for QXS. That is their entire number; encompassing Dell, IBM, HP, Sony... DSO and CSO staff. It's a nice number to throw out at a party, but ask them sometime for the percentage of that number that is full-time. We have a full-time DSO in the area that's worked for the company for perhaps fifteen years. I stopped asking him how the culture was after my second day. It was starting to severely depress me.

You know, I believe that you're speaking the truth as you see it at the moment. Your truth differs from others, so don't start a jihad against those who have a different view of the truth. How you are treated over time by this company will aid to your perception.

You want to talk about the small number of unappreciative souls; you'll have to aim that one at someone else. You can't create a blanket argument in this thread and expect it to be valid for all the participants. I appreciate that QXS has gotten me into the service providing area; quite frankly, it is the one area that I didn't have much experience in... So, when I do get a trouble call, I am eager to go to task. What you do not understand is that no one works for 70 bucks a week for very long. My beef with QXS is management based. It is above your level and beyond the scope of this thread. I do believe the problem is an apples/oranges issue. So arguing about it is pointless. But you are right about the thread topic; I haven't contested that you don't have a right to voice your opinion. And... I thought the shill or plant accusation was hilarious; no offense. I just believe that as a full-timer, you're being treated well. So, the response is almost always going to be against some of the negative responses. Your original post was refuting the previous negative posts. Now, you're correctly providing the necessary caveats to your statements. Just don't contest someone's negative perception without asking for the build-up details that lead to it.

Wasn't meaning to insult you Beavis, but what struck me about you was your total inability to put yourself in another's shoes. A common attitude I find and which now seems to be more prevalent than before: "I got mine so who gives a crap whether you got yours. Ahhh, quit your whining and be thankful for crumbs you're given." (did strike me as being a little "shillish"}--or was that, "let them eat cake?"? You'll make a great corporate leader. Hey, maybe you can even be a spokesman for the Prez.

Remember, too, many here reading this forum might be deciding whether or not they will go to work for QUX, part time, not full time like you. And, frankly, your giddiness about your position strikes me as being naive at the very least or bi-polar at worst, like the girl at an Ecstasy party who wakes up only to realize she's been raped. If you can avoid the sharkish waters of corporate politics, you may be OK. Good luck in that though.

For those of you who like break-fix kind of work, you might want to consider looking into Endeavor, and installing Vonage ATAs. It's $50 a pop, and you're truly an independent contractor, so you can deduct everything. They ask that you have liability insurance, but don't make you prove it, so you can get by without it. Knowing a little bit about VOIP is helpful, but if you're technically inclined, you can figure it out. Print out some business cards and hand them out when go to a job. Best of luck to all--even Beavis. Just don't be too cocky about your position or you might wind up eating a lot of crow once you lose it.

Dennis -
Yes, fulltime techs have to worry about quotas and percentages also.
Yep -
You're right. Exact company figures are:
1,630 - Fulltime FSR's - spread nationally. In my district alone, which encompasses 2 states, there are 220 Fulltime FSR's. Remember, we work the Enterprise side (Dell Servers)
330 - Office staff, call center, etc.

I might also add that company figures for last year, which anyone can google, puts the profit at QXS at 175 million.
That's pure profit.
Pretty good for a PRIVATELY held company.
Like it or not, QXS will be here, until the owners decide to let it go. Which will never happen, at least until they're both dead.
Once again, I must stress, that if QXS is looking at you for a fulltime FSR position, DON'T BALK, grab it up and run. You will be amazed at the job you now hold.

Sorry for 3 posts in a row, but I just had to say this.....

Yep - You sound extremely intelligent.....your mannerisms and writings are eloquent....and i mean that with respect.....so....please tell me.....why are/did you work for QXS as a part-timer?.......Someone who has a couple of degrees should be working higher up on the ladder. I mean no dis-respect with this question, but it just puzzles the hell out of me.
I for one, am only using QXS as a stepping stone. And I let them know this from the beginning. I'm actually a software programmer. I won't be at QXS for long, but it has been a really good ride so far.
I cannot, and DO NOT apologize for being the way I am. Even my wife can't stand me most of the time. Hehe. But in this world, i've learned to take what I can get, and appreciate what I have, even if it's not much. To me, a part-time, crappy QXS job, is better than being unemployed.

I'm about a half-step behind the power curve. No need to apologize for being opinionated, and no, I don't take offense with the puzzling question of why it is that I am in this situation. I used to believe that the demand for someone with my experience and background would be too high for employers to resist. It was an arrogant stance which I kept for too long. First, the 8 active military years, electronics and telecommunications background; after separating from the military I assumed that I would land a good job. Not so, I got the feeling that without the pig-skin diploma I'd not get the dream job. So, I went to college, did well and got a couple of degrees. Second, degree in hand I thought that demand would be high for a computer scientist with a military background. Not so, I got the feeling that certifications were needed. So, I got a CCNA and MCP; it landed a small full-time position with a pos company that didn't invest in the employee. Now, let go, with an expired CCNA and an active MCP, I've got no-one to blame for the haughty attitude and lack of motivation, but myself. Trust me, I've got things in motion, but they've tied my hands. I needed something to get me by while the ball is rolling and thought QXS, with the promise of 10 to 15 calls per week at $36.00 a pop would do nicely.
I've since returned to the military and have 10 years, two degrees and a limited amount of certs. Things will get better; pursuing the commission has exhausted my patience and nailed my feet to the ground in PA. It's the classic, "what doesn't kill us, makes us stronger". In a sense, I have to wait it out.
I'm a little emphatic about everything... sometimes too much so (my gal says so as well) and I've found myself in the situation of getting worked up over something without properly researching it; See, I'm an information professional. If I act on poor information, I look the idiot. And, my manner of speech; well, if I don't watch it, I start doing yoda speak; It's a curse.

Well, I started and I am stopping. This company hides a lot from you, they are very friendly when yo are going through the hiring process. When you actually start working, they are JERKS!!! They NEVER call or email you back, they are rude. You have to use your own cell phone and car. I talked to a few other techs and they put upwards of 3000 miles on their car every month. 32.00 a call, the first couple calls I had took up to 3 hours! I was even lucky enough to talk one of the other techs to go with me on my first call...they don't show you anything no training at all.

Something to re-think if you ask me...

Sorry you had to find out the hard way, Blown. When you add in the miles and the other requirements, the compensation amounts to peanuts. If Qualx can keep rotating chumps, they can make a mint. I've worked other jobs like that; they don't care about the high turnover because that's factored in, and the job market is tighter than the news would lead you to believe. I know you can land something better.

Chalk up a victory for the little guy! If you all remember my situation from the past, then this will be music to your ears! I filed for unemployment in August. I was collecting till November when I found out they challenged it. Well, they fell short! THEY LOST THEIR CASE against me! So I can continue to collect unemployment if needed now, but I won't need to. I got a nice Xmas present in the form of a permanent job!

To all you vets out there in the PA area complaining about the job, I just want to say this. First of all thanks for serving. Second of all, you should know from your military experience that what recruiters tell you and what you actually get usually are entirely different things. The job market in this state isn't very good right now for anyone, let alone someone as highly skilled and qualified as we are. So about this company, and I am not an employee, just doing some research, all I can say is this: do some research, read what they are offering, get the training, and if you don't like the job, move on. Sitting here getting into wars of the words with people doesn't accomplish anything. Good luck in future endeavors.