QualxServ News and Gossip.

What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?

How does QualxServ stack up against the competition?

just checking in

Just checking in --

Of course this group will 'survive' until their served with a HUGE LAWSUIT by former EMPLOYEES.

Has anyone been hired by their contractor located in Colorado? He's a total FLAKE and a FRAUD. I complained got fired for it!

All Field Tech's, except for 1 in my area, are part-time employees, in relationship to Dell servicing. They do have FSR that are full-time and do the same kind of work, except they do install Sat Tv's.

At this point, they are trying to exist and this is they're way, by hiring part-timers to cut employee costs. They have competition from 1 other company that Dell has to perform Warranty Repair. I can't say if the other company is expeirencing a high employee turn-over rate as Qualxserv is, but my understanding is, any work orders that Qualxserv can't service are farmed out the other company.

Will Qualxserv continue to exsit, that's a good question, but with an employee turn-over rate of 25% plus, the future doesn't look good.

The only thing a Tech can look at as a positive, is the Dell and IBM Cert's, this they can't take away from you!

I am with Banctec, one of the dell contractor. Those of you with qualxserv are lucky because i get paid $25/ticket and 37 cents per mile over 50 miles. The most annoying part I've found is their IVR system which is complex and lengthy and without any formal training its so frustrating when you call them to close a ticket. I just can't hang on to my temper when after struggling with cumbersome motherboard replacemt the automated IVR system rejects to close my ticket. You don't get paid untill you get authorazition over the phone that your ticket has been processed. Today was my second day at work and I closed three tickets and none of them have been accounted for.
I've been assigned to replace motherboards on the system I never seen before and i don't know about others but i personally find those plastic latches and tabs instead of screws confusing. I stood lost while trying to figure how to pop the PCI card out of the Dimension E520 and customer was standing in front of me. I was quite embarrassed that what might customer be thinking that this poor dude doesn’t know what he’s doing. I gues I haven’t seen my share of intracies yet in two days, sadly I’ll be taking apart many more complex boxes in time to come.

Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

I have been working for Qualxserv about 3 weeks and i can say it ok. My phone bill is so high that i have to use half of my pay check to pay for it. i have to pay for my own gas, which is like $60+ per week. Travel like 50 miles to tell the customer that it a software issue rathan than a hardware. i only deal with hardware, so that trip was a waste of time but i still got pay for it. I like working on computers but I hate to travel to those location to do it.

James in Jackson, Mississippi said: I have been working for Qualxserv about 3 weeks and i can say it ok. My phone bill is so high that i have to use half of my pay check to pay for it. i have to pay for my own gas, which is like $60+ per week. Travel like 50 miles to tell the customer that it a software issue rathan than a hardware. i only deal with hardware, so that trip was a waste of time but i still got pay for it. I like working on computers but I hate to travel to those location to do it.

if you stay with them long enough, make sure you get an employee phone! you should not be using your personal phone for their business! I should know, I used to work for them.

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

Yeah, how can we do it? I would join up!!

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

Are you referring to the DTS "Natalie"? I only ask, because the "Natalie" I know is awesome. She is always there for her QSPs, whether it is to listen to them complain, gripe, or even share personal stuff. She always tries to go the extra mile for the techs as well.

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

Are you referring to the DTS "Natalie"? I only ask, because the "Natalie" I know is awesome. She is always there for her QSPs, whether it is to listen to them complain, gripe, or even share personal stuff. She always tries to go the extra mile for the techs as well.

A person who has been burned in Albany, California said: Of course this group will 'survive' until their served with a HUGE LAWSUIT by former EMPLOYEES.

Has anyone been hired by their contractor located in Colorado? He's a total FLAKE and a FRAUD. I complained got fired for it!

Where can I sign up? XD

I don't really think that "Sour Puss" is a good way to describe DTS Natalie...

She is very thoughtful, helpful and a Smart Ass to boot! Whenever any of the techs has had a problem, she has tried her best to come up with suggestions to help...even when a certain higher up says that we are supposed to "keep our problems to ourselves". She has been the one that kept me personally from quitting several times, not for her benefit, but for my own welfare.

Not to mention that she tells one hell of a joke!!! Oh yeah, and almost made me puke once! lol.

Lets make sure that you have your facts right before bashing one of the only decent DTS's the stupid company has...k?

While I'm familiar with the competition, in terms of service tech jobs, PCS and desktop printers just don't break like
they used to. Back in the latter 80s and early 90s, 20 page
per minute printers were as big as a desk and had to have
preventive maintenance done. Now they sit on TOP of the desk
and the part that were maintained in the past are now removed with the print cartridge.
Early PC's always had more probable issues with wiring and drives as well as power supplies. Now, when they break, it may well be after 3 years. And AIX servers had to have logs mainitained (dumped) to keep them "regular". That's
the reason for the rise of per call service, commodity service for commodities.
Since I'm a full time Qualxserv rep, I may have a different,more positive impression of the company. And that may be because I work in a different division than the ISO (IBM)and DSO (Dell) groups, which tend to have more QSPs. I
work on the larger mid-range printers, which demand more
problem determination time. Plus I do the 4 hr response
for PCs, Laptops, point of sale registers and IBM servers.
Plus, our group also installs and maintains satellite networks and other brand name PCs/laptops such as Sony
and Apple plus Dell and Canon printers.
When I first joined, it seemed like everything was held together with a shoestring and tape. But with the additional revenue from the new IBM contract, they have
vastly improved communications. Instead of the IVR phone,
we now work with a similar device to the Blackberry we had
at IBM, Treo, and can now close calls, update with comments,
look at other reps calls, etc. in a much more easy fashion.
Plus, I've found that if one just P***es and moans, but
doesn't offer any rational suggestions, the ideas simply
float past their heads. However, if one identifies and issue and follows it with a possible solution, ears tend to
pick up better. Results: I now drive a 2007 Honda Civic
with their logo. Steve

They use to have good DTS structure back in 04 but the restructure sent most of them to the IBM side. Nicole was funny. Julia was annoying.
Don't even get started with the ROS'.. Annmarie doesn't even answer her phone, or emails when you try to get ahold of her. All that she does, and lately everyone there, is make broken promises. Did anyone even get their Christmas ham last year? They're becoming more cheap by the day. Also we get to have ride-a-longs now with reps from dell and qualxserv..

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

Lets put this in simple language, so that "it" that wrote the posting can read it clearly enough. Natalie, the DTS, is the only one I have ever seen stand up for a tech against vendors, and to set things straight and take all the steps to fix problems, even if it is not in her job detail. She wil

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

also---> She will do things that no other DTS would ever do; including giving you a call to see if all is well. I think "it" who wrote that posting just misses Natalie so much, that "it" thinks posting bad comments will bring her back to being his DTS, GOOD LUCK.

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

The old ROS she worked for is not a favorite in anyones eyes, so why would she return to that? I have been with Qualxserv for just about 3 years and dealt with a lot of DTS's, of which all have been poor workers, except for Natalie.

A person who has been burned in Richmond, California said: Hey Pete,
Well at least you are getting a better rate per ticket try only getting $14.00! And no gas mileage. You should know QualXServ and friends BURN through people so fast their always running around like chickens without their heads. This is why they seek out, hire, and put Parts Runners/Techs in the field virtually immediately.

The lames in QualXServ need new jobs....they stink. Dell must be terribly desperate to keep allowing them these frauds. Then again Dell's business practices of farming out customer service to India wasn't the brightest move either.

To bad the lot of us couldn't get together, sue QualXServ, bring to light the incompetencies going on here and get these folks to clean up their act? The subcontractor out here for QualXServ is an outright THIEF. He lies, cheats, and is a nut. The two jerks working directly from QualXServ indulged themselves in idle gossip, mis-information and basically acted like asses. They told the DHL people I developed a repore with they were dis-satisfied with QualXServ, were out looking for new jobs but the jerks still worked for QualXServ, bad mouthing them to customers!

How do I know?

These two jerks were continually walking over me, to the tickets that had been assigned to me! They also bad mouth me to the DHL people from a sour puss "Natalie" in QualXServ, whatta beeeeeeeeotch, who talked smack about me but no doubts THAT goes back to the idiot I worked for---they all lie, 'cept they forget it's not hard keeping their emails. Poor communication, poor training, sniping, backstabbing all are alive and well with the group I worked for.

Come to think of it, Natalie should be the one to go around and teach all the ROS's to do their jobs correctly. If that happened, we would have fewer problems, if any at all, and a lot of people would be happy. Enough said, point made, case closed, learn to get the facts right..

Host said: What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?

How does QualxServ stack up against the competition?

Heys guys, I have been working for Qualxserv since 1999 when we were Wang Global. I have seen alot of changes since then. We were bought by Getronics, devided up and resold to Qualxserv, a company created for this new venture.

We are one of only two national companies to provide next business day service in all 50 states for Dell and IBM. Unisys being the other, Bantec used to be one also, I am not sure what happened to them. Smartec also does Dell, I don't think they are national.

Qualxserv has been profitable every year since year one. Which is unusual for a "new" company.

I see things differently then the QSPs. They get paid per call, I get paid per hour.

I would never want to be paid per call. Just to unpredictable. If you get a chance to become an FSR (fulltime tech)
, you should. Qualxserv provides laptops, cellphones, digital cameras, GPS, company vehicles with fuel charge cards and they provide the ink and paper for my printer. Of course we have the usual health benefits and vacation time. They do this for the fulltime techs.

I just make sure my customers are taken care of, my used parts are returned on time, my HNS inventory is correct and my certifications are up to date. Once all this are done, I never hear from managament.

Qualxserv is a smart company. Anyone that thinks about sueing Qualxserv should read their new hire documentation. Especially the ones you sign. I am sure the "they promised so many calls per week" are only verbal promises that are hard to prove without a class action lawsuit.

We used to get yearly raises until 2003, then poof they were gone. I have received one raise since then, that was to classify me as FSR3 for Hughes. Still the money I make is very good for the area I live in.

Host said: What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?

How does QualxServ stack up against the competition?

I wanted to add to my last post. Even with the disappearance of yearly raises, Qualxserv is still a good company to work for. I just don't get caught up with all the changes. Changes are inevitable and I just accept them and will until I start getting grief from my managers. I have plenty of complaints but the good outway the bad by alot.

Just like a retail business, you don't hear the good as often as the bad. People just don't report the good often. So this forum is mostly bad but you will get that with any company. Just search complaints for Dell, Microsoft or any other company and you will find plenty.

Rob

P.S. I can not speak for the QSP side of the business. I don't deal with them often. But I can speak for Qualxserv as a whole due to my 7 years of employment.

I would also add, that as a full time FSR, our benefits cost has not risen for quite some time. My former brethren at
IBM are going through the turmoil of increasing medical
that outstrip their measly 2% pay increase as an average.
And the health benefits are before taxes, whereas a pay
increase gets taxed. Smart in providing benefits, I think.

Then don't speak for us!! If you have no idea, then you have no room to talk about a QSP! We are a different breed. I cannot wait till they go under when alot of the former QSPs file legal action against them. I sure can add to their problems with the incidents I had happen to me, and I have DELL on my side!

Hogwash! I bet I know who the other companies are because there is more than 1.

Again, do not speak for the QSPs who you have now knowledge about.

If the full time opporunity comes along, take it? That should be rephrased to "WHEN"!

Hey man, I might get hired on in Phoenix as a full timer. how is it out here?

Dennis Mowrey in Pittsburgh, Pennsylvania said: Then don't speak for us!! If you have no idea, then you have no room to talk about a QSP! We are a different breed. I cannot wait till they go under when alot of the former QSPs file legal action against them. I sure can add to their problems with the incidents I had happen to me, and I have DELL on my side!

Dennis,

Was this in response to my post? If so, I suggest you go back and give me an example of where I spoke for QSPs. You have it all wrong, I do agree that the QSPs are not treated fairly. I am just saying if you don't like it don't stay two years. If they treated you so bad and you still stayed for two years then you must not have very good job options. Fool me once shame on you, fool me twice shame on me.

Rob

You obviously have not read my posts well enough. Let me put it to you in plain English. Some of us have no F***IN' choice!! I tried to get away from them after 6 months and I couldn't! If I had the chance, I would have left, but nobody else gave me the chance around here and wondered why I would want to leave them. My first year there was really nice. It was the 2nd one that was BS! The changing of the guard in ROSs hurt me greatly. To put more salt in the wound, I was his "go to guy" and he bragged about it amongst his peers. I was in a trap I could not get out of at that time. The termination was a blessing in disguise. So what about the situations I threw at you? I never saw your answers. I would love to know how a full time person would react that loves the company so much. It looks like shame on you cause you have been folled twice.

Just want to chime in that DTS Natalie is the best. She does her job, half the ROS's job, and helps every QSP above & beyond. I wish Bob Learner would send out performance surveys to the field reps once a quarter for review of how well management is doing.

Hello everyone. I just found this site because i have the same issues as most qsps. Ive been with Qualxserv for 3 years now. For the most part is has been positive. I really dont know about some of their labor practices if they are leagal or nnot. We are considered part time but how can they say they dont count driving time to the job site as hours worked. When you have to drive to get the job done. My main issue with Qserv is their crappy mileage/Gas program. I average 25 to 35 calls a week drive over a 100 miles a days but very few times is it over 35 miles one way. So i told them they need to do something to help with gaS ($400) A MONTH OR IM OUT OF HERE.

I know a circus when I see one. DELL certifications are good. IBM certification?...who cares. All I see are DELL desktops which multiply like rabbits in the field. IBM got stuck in the midrange/mainframe side years ago. Those dinosaurs are still roaming.
Qualx - Day 1..3 calls assigned. All 3 were motherboard replacements. 2 were for laptops for which I had no system documentation. The CDs from Qualx for DELL certification didn't contain these 2 models. The 3rd call was an incorrect phone number. Used up 30 prime minutes on my personal cell just trying to report an incorrect customer phone# to the SMT. No answer after 30 minutes...I hung up. Used 100 miles on my car for the day. Replaced 1 motherboard, after figuring out the procedure myself (being with no documentation). I report the "no docs" to qualx and they tell me to go to the DELL website for it. So now I also need to purchase remote access and use my laptop in the field to do the job.
My cell minutes, my remote access card, my laptop, my car, my gas, my taxes paid on the per call Qualx rate, my time wasted with all the needless status updates, and endless website, phone, email communications, parts pickup and returns.
When "REAL" labor and expenses are added up to do the job completely, there is nothing left. No wonder Qualx is a revolving door for field techs.

Wow, what a bunch of complainers. You ought to be thankful for having some income. I'm a QSP, two years with QXS, I delight in working part-time and enjoy the travel, helping resolve the customers issues and gaining more experience including the satisfaction of obtaining the certifications. I've started a part-time business refurbishing and reselling Dell laptops as a result of the experience I've gained working for Qualxserv. My ROS (Ann) and DTS (Julia) are nicer than pie to work with and I totally support their efforts. You know the ROS's and DTS's have to deal with all the politics and red-tape at HQ and I'm thankful to be out here in the woods of Virginia not dealing with that stuff. God bless you all.

Wow the way you throw out words such as idiot, thief, and jerk you must be a really nice guy to get along with. I hope you don't use such language with the customers.

Qualxserv is a good company to work for. I have been with them for 4 years...

I have been quiet for awhile, but after seeing this BS, I figured it is time to come back again. If Qualxserv is such a good company, why do they have such a high turnover? Why do they lie to people to get you sign up with them? Case in point, I was told I would be full time in less than 6 months. WELL, it never happened. I survived SOMEHOW for 2 years. I was left go whenever I spoke my peace about how one of the call center workers mistreated me and went crying about it. Oh well I say. I got UC after their tricks failed 4 times!! Now I can say I am glad to be away from them! I work for a BIGGER company than they will EVER be!! BEWARE OF QUALSERV OR WHATEVER THEIR NAME IS NOW!!! BEWARE!!!!!!

Dennis Mowrey in Pittsburgh, Pennsylvania said: I have been quiet for awhile, but after seeing this BS, I figured it is time to come back again. If Qualxserv is such a good company, why do they have such a high turnover? Why do they lie to people to get you sign up with them? Case in point, I was told I would be full time in less than 6 months. WELL, it never happened. I survived SOMEHOW for 2 years. I was left go whenever I spoke my peace about how one of the call center workers mistreated me and went crying about it. Oh well I say. I got UC after their tricks failed 4 times!! Now I can say I am glad to be away from them! I work for a BIGGER company than they will EVER be!! BEWARE OF QUALSERV OR WHATEVER THEIR NAME IS NOW!!! BEWARE!!!!!!

I'll say that Qualxserv and their customers are getting along just fine without technicians with attitudes such as yourself. I'm glad you found a job that meets your satisfaction.

Customers are getting along fine without me? Like HELL they are. I was one of the best ones for my region because I fought for my customers and went way out of my way for them at any chance I got. Whenever I ran into problems with tech support in India, I stuck to my guns for the customer EVERY DAMN TIME!! What did I get for it? NOTHING!!! I had MY customers ask if I did this on the side! So, what do you think now? Are you are FULL TIMER by chance? I bet you are because you don't seen bitter. Read my other comments in here before you judge me next time!

I am not a full timer, I'm a QSP, have been with Qualxserv for just over 2 years. I am not bitter because I'm a mature adult that knows what the jobs entails, what the benefits are (none) and doesn't have to go around having to tell others how good I am at my job. I'll let the customers determine what they think of me and the service I provide. I am very customer oriented and at the same time I do apprectiate the training and work tht Qualxserv provides us.

I'm not here to judge you, my only comments were "that Qualxserv and their customers are getting along just fine without technicians with attitudes such as yourself" and I said "I'm glad you found a job that meets your satisfaction."

I did read your other posts and the other posts in this thread and your bitterness (and other tech's) comes through loud and clear.

I want to let all you relatively new QSP's know that there are some of us who really enjoy our work and our customers and I suggest your take every opportunity for additional training and take care of our customers, they appreciate it.

Chill, brother!

still with qxs in Philadelphia, Pennsylvania said: They use to have good DTS structure back in 04 but the restructure sent most of them to the IBM side. Nicole was funny. Julia was annoying.
Don't even get started with the ROS'.. Annmarie doesn't even answer her phone, or emails when you try to get ahold of her. All that she does, and lately everyone there, is make broken promises. Did anyone even get their Christmas ham last year? They're becoming more cheap by the day. Also we get to have ride-a-longs now with reps from dell and qualxserv..

I think Julia is terrific. Annmarie has just been replaced by Nicole.

Again. You are not judging me but yet you are. I am only telling you how good I was because of your last post. People have the right to defend themselves on their character.
I was just as customer oriented as you are now and then some. I always wanted to improve myseldf also and did whenever the opportunity presented itself.
My attitude was one of the best for my customers. Did you bother reading my posts thoroughly? I had not problems with my customers. I had major issues with my supervisor Steve athe person underneath him, Roni. Steve always looked at the negatives instead of the positives. BTW, there were alot more positives. My negatives were the tech support people in India who tried to make me look like I knew nothing whenever I called them everytime I needed extra help or needed to order more parts. I still have customers contacting me stating that they would do ANYTHING for me! How's that for customer service?
BTW, I was the "go-to" guy whenever Steve had problems with other techs for a long period of time. Our region was pretty messed up and they could not keep everything in order at times. Who did they turn to? Me!
BTW, did you read my post about the accident I had and Steve did nothing to help the issue of me almost geting seriously injured or possibly killed or the time I was threatened by a couple of customers for no apparent reasons and Steve did NOTHING to help?
Read my posts a little more closely. I was quite appreciative of what was given to me in the beginning. BTW, Steve was not my supervisor either. I had people that I truly miss after they reorganized everyone. I had a couple of sisters who really treated me well whenever I had those rough days. One was named Nicole and I don't remember the other's name. Too bad everyone else couldn't be like them or the supes I had in the beginning.
I wish you luck, but if you like being there, then so be it. BTW, did you know you could get reimbursed for your mileage? Look into it.

I forgot to also tell you that I am a full-timer now with benefits with a well known global corporation. You probably use their products almost everyday depending on what you do for yourself.

Dennis,

Perhaps I was a bit tough on you, I did read through your posts thoroughly and I could sense how customer oriented you were/are. In that regards you and I and I would hope most in our field are taking care of our customers and they are happy to have us. I too get positive feedback from all my customers and go the extra mile for the. I really had no issue with this about you. I was more dismayed by your attitude, all the UPPERCASE words which is really uncalled for. You don't like Qualxserv and the management, fair enough. I would prefer to see rational discussions on this thread and information that might be helpful to one another.
I'm glad you found your dream job. I would suggest you put this QXS experience behind you, this thread as well, you don't need that grief or anger. Let it go. Peace, brother.

Hardass in Phoenix, Arizona said: All Field Tech's, except for 1 in my area, are part-time employees, in relationship to Dell servicing. They do have FSR that are full-time and do the same kind of work, except they do install Sat Tv's.

At this point, they are trying to exist and this is they're way, by hiring part-timers to cut employee costs. They have competition from 1 other company that Dell has to perform Warranty Repair. I can't say if the other company is expeirencing a high employee turn-over rate as Qualxserv is, but my understanding is, any work orders that Qualxserv can't service are farmed out the other company.

Will Qualxserv continue to exsit, that's a good question, but with an employee turn-over rate of 25% plus, the future doesn't look good.

The only thing a Tech can look at as a positive, is the Dell and IBM Cert's, this they can't take away from you!

Qualxserv started out as Wang Global and has morphed into Qualxserv.

7 years ago Getronics bought Wang Global. Divided it up and sold what became Qualxserv in 2001.

A quote from Getronics
In March 1998, Wang more than doubled its revenue and its workforce with the acquisition of Olsy, Olivetti’s service business. Olsy brought true global services coverage and particular strength in retail delivery channel solutions for banks. The company began doing business as Wang Global in most countries.
"Getronics didn’t just acquire a worldwide services and solutions company when it brought Wang Global into the fold. It also acquired an organization with distinguished and unique culture – one of inventiveness, teamwork, and resiliency in times of difficulty."

Qualxserv retained the highest level of management during this transition.

A person who has been burned in Albany, California said: Of course this group will 'survive' until their served with a HUGE LAWSUIT by former EMPLOYEES.

Has anyone been hired by their contractor located in Colorado? He's a total FLAKE and a FRAUD. I complained got fired for it!

If you are concerned about their future take into account the following.

They are in all 50 states.

One of two primary service provides for Dell in all most everything Dell sells and has been since I believe the very early 90s. (servers, printers, TVs laptops, desktops)

Qualxserv bought IBMs PC services division. I was told 9 managers and 300 employees came with the deal. Of course Qualxserv is the primary service provider for all Ibm desktops and laptops.

Qualxserv is the primary service provider for HughesNet and Hughes business satellite equipment and has been since the late 80s.

Qualxserv has mantained a business relationship with Apple, Sony and Motorola for many years.

I would not worry they were going out of business anytime soon.